Kesha Posted February 14 Share Posted February 14 New updates are coming, and we’re keeping you in the loop every step of the way. As previously announced, our latest changes are designed to help guide your journey on Fiverr with more transparency and certainty. → A new Freelancer Level System is ready for you to explore We’re excited to announce that the new and improved freelancer level system is now live on the platform. You have a 30-day transition period (starting today) to familiarize yourself with the new system, check your status, and work on your metrics as needed. It's your time to shine! While your level in the old system remains visible to clients until March 14, you should now prioritize maintaining or enhancing your standing in the new level system. You’ll be able to view the old system if necessary during this period. Learn more about the new level system and this transition period here. Check out the new level system→ → We’re testing changes to the ratings & reviews system Our efforts to enhance Fiverr’s ratings & reviews system are ongoing, and we’re currently testing new improvements. We're committed to relieving the pressure of aiming for a perfect 5-star rating. The previous system often led to near-perfect scores, making it challenging for exceptional work to stand out. We’re shifting the benchmark to ensure that ratings accurately reflect performance, setting better expectations with clients as well as providing more transparency for you as freelancers. To achieve this, we're testing changes in how public ratings are calculated. In order to present a more realistic view of your performance and service, scores will take into account ratings from the last 2 years, instead of lifetime ratings. Additionally, we will test a new calculation method for public ratings that incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. This adjustment may lead to a change in public rating scores platform-wide. We're conducting these tests to ensure that the changes we're making will have a positive impact on the entire marketplace. These tests will run in a manner that ensures fairness across the marketplace. Clients that encounter the new score calculation will see adjustments universally across all freelancers on the platform. These changes aim to create a more diverse rating landscape, highlighting exceptional work and building trust on Fiverr to bring you more business. We're attentive to your feedback regarding previous changes to the public rating and review system, including concerns about emojis, the rating scale, and the value-for-money question. Initial insights indicate positive outcomes, including: Consistent form response rate: The recent form changes have not impacted the rate at which clients provide feedback. Stable scores across all price ranges for the value-for-money question: There is no decrease in ratings for higher prices, and vice versa. Be assured that we're taking your feedback seriously and will conduct additional tests to find solutions that benefit all users on the Fiverr marketplace. We'll continue to update you honestly and openly, ensuring you're part of our decision-making process at Fiverr. - The Fiverr Team 88 6 9 8 3 1 11 Link to comment Share on other sites More sharing options...
vibronx Posted February 14 Share Posted February 14 (edited) 9 minutes ago, Kesha said: Additionally, we will test a new calculation method for public ratings that incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. This adjustment may lead to a change in public rating scores platform-wide. Well, that's interesting... 😬 Edited February 14 by vibronx 50 5 2 Link to comment Share on other sites More sharing options...
simplyjam Posted February 14 Share Posted February 14 Today I should have become Top Level Seller! Couldn't wait to log in and check. Yet with the new rating system, I'm Level 0. Crushed. 54 16 1 3 Link to comment Share on other sites More sharing options...
vibronx Posted February 14 Share Posted February 14 2 minutes ago, simplyjam said: Today I should have become Top Level Seller! Couldn't wait to log in and check. Yet with the new rating system, I'm Level 0. Crushed. Where did you see that? I only have this message. 45 2 4 1 Link to comment Share on other sites More sharing options...
simplyjam Posted February 14 Share Posted February 14 9 hours ago, vibronx said: Where did you see that? It's on my dashboard. 43 3 20 Link to comment Share on other sites More sharing options...
vibronx Posted February 14 Share Posted February 14 Just now, simplyjam said: It's on my dashboard. Oh, wow... That's horrible. 😬 36 6 2 Link to comment Share on other sites More sharing options...
ssj1236 Posted February 14 Share Posted February 14 25 minutes ago, Kesha said: To achieve this, we're testing changes in how public ratings are calculated. In order to present a more realistic view of your performance and service, scores will take into account ratings from the last 2 years, instead of lifetime ratings. Additionally, we will test a new calculation method for public ratings that incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. This adjustment may lead to a change in public rating scores platform-wide. Is it just me or is this starting to feel like a bit much, eh? As a seller who's been on the platform for almost a decade now, this seems like something targeted towards invalidating all the time and effort I've put into building up my online business here. 75 4 18 1 Link to comment Share on other sites More sharing options...
vovkaslovesnyy Posted February 14 Share Posted February 14 (edited) 52 minutes ago, Kesha said: and work on your metrics as needed I have the following question. Currently, I have two gigs, which show me the following: Negative Impact (Order cancellations). In both cases, orders were canceled by Customer Support. One of them was an academic assignment, and the other one was an attempt to pass an exam online. I was told that my metrics wouldn't be affected, but that's not the case. Can this also be taken into account while considering future updates? One more thing, in the FAQ section, one sentence is shown twice: Edited February 14 by vovkaslovesnyy 47 3 7 14 Link to comment Share on other sites More sharing options...
catwriter Posted February 14 Share Posted February 14 6 minutes ago, vibronx said: Where did you see that? It should be on the dashboard, as @simplyjam shared (that level 0 looks horrible!), but I'm still seeing the old dashboard. 37 5 Link to comment Share on other sites More sharing options...
uk1000 Posted February 14 Share Posted February 14 (edited) 35 minutes ago, Kesha said: Additionally, we will test a new calculation method for public ratings that incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. This adjustment may lead to a change in public rating scores platform-wide. Isn't that going against what you told the buyers at the time they were rating. eg. doesn't/didn't the rating screen say to them it's a private rating only - so isn't it now going to be against what they had agreed at the time they rated. eg. if you said "this will be a private rating" and then it's made into a public rating/public rating score isn't that against some agreement that was in place at the time? Shouldn't you only do with the ratings that were given what you said at the time they were being given by the buyer? Edited February 14 by uk1000 50 9 1 Link to comment Share on other sites More sharing options...
carineb Posted February 14 Share Posted February 14 10 minutes ago, simplyjam said: Today I should have become Top Level Seller Once you've met the criteria, you can wait 1, 2, 3... years, or all your life before becoming a TRS. Don't worry... for me (and other sellers) it made no difference to become a TRS, just as it made no difference when I went from level 1 to level 2! 39 1 6 Link to comment Share on other sites More sharing options...
emmaki Posted February 14 Share Posted February 14 I've just got the old dashboard. Then again, I am N/A and do not exist in Fiverr anymore 🙂 I'm going to go shopping for some shopping therapy. On my shopping list: A large packet of tissues to clean away my salty tears A huge bar of chocolate to eat my pains away A 100L box of wine to drown my sorrows Whatever nasty excuse of a rose is left over to put on my desk and mock me A CD (remember those?) filled with tragic love songs for heartbreak A copy of the Bible so I remember that God still loves me, even if Fiverr doesn't I'm going to call it the New Ratings and Level System Starter Pack for Upset Fiverr Sellers. 44 18 6 Link to comment Share on other sites More sharing options...
chopperbricks Posted February 14 Share Posted February 14 Exact same issue here, actually. Several gigs are affected by cancellations by CS for which they had removed the stats modifications (like buyers asking for something out of the scope of the order, ordering by mistake etc). This better get fixed. 11 minutes ago, vovkaslovesnyy said: I have the following question. Currently, I have two gigs, which show me the following: Negative Impact (Order cancellations). In both cases, orders were canceled by Customer Support. One of them was an academic assignment, and the other one was an attempt to pass an exam online. I was told that my metrics wouldn't be affected, but that's not the case. Can this also be taken into account while considering future updates? 34 8 Link to comment Share on other sites More sharing options...
zerlina84 Posted February 14 Share Posted February 14 I just want to add that my main gig has a success score of 8 and is nice to see the area that can improved (communication... I think I already talk a lot but ok 😅 let's do it) but my other gig has an 8 as well and there is NO "area to improve" on that one. Shouldn't it be a 10, then? Doesn't make any sense. 38 1 5 Link to comment Share on other sites More sharing options...
msw_77 Posted February 14 Share Posted February 14 11 minutes ago, vovkaslovesnyy said: I was told that my metrics wouldn't be affected, but that's not the case. Exactly. Same issue with me I had one order cancelled which was 8 months ago. It had negative impact even though I contacted cs and they reverted the effect because it was wrong order placed and was cancelled immediately by mutal cancellation. Two points, what's the point of cancelling the order through CS if it still gonna impact on our Success Score. Seconds point is, what is the time frame of cancelled order effect? Clearly order cancelled 8 months ago is still valid 40 7 Link to comment Share on other sites More sharing options...
gellerthyde Posted February 14 Share Posted February 14 Why Fiverr software engineers thinks they should add some new feature every time? With every update, you are making seller’s life miserable. I was going to be level 2 tomorrow, now i see im level 0. This is unbelieveable. This is same for twitter and instagram as well. Within years, they have ruined these apps by updates. And now fiverr. And they say slavery is gone. With the updates past 2 years, its back like never before. Order to an seller > get the work > unlimited revision requests > get all of them too > get your money back > give bad review. Good game well played. Seller requests help from support > support directly cancels the order without hesitation > payment is gone. Work is gone. 49 3 5 Link to comment Share on other sites More sharing options...
chopperbricks Posted February 14 Share Posted February 14 Can you please elaborate on this part? So the private/hidden feedback that clients can leave if they choose to after the order (private metric that has existed for a while) will now affect our score? This is... quite crazy. 43 minutes ago, Kesha said: Additionally, we will test a new calculation method for public ratings that incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. This adjustment may lead to a change in public rating scores platform-wide. 36 3 Link to comment Share on other sites More sharing options...
zerlina84 Posted February 14 Share Posted February 14 (edited) 3 minutes ago, chopperbricks said: Can you please elaborate on this part? So the private/hidden feedback that clients can leave if they choose to after the order (private metric that has existed for a while) will now affect our score? This is... quite crazy. Not only current private feedback but also past private feedback. How wonderful! Happy Valentine's Day 😂 Edited February 14 by zerlina84 38 3 1 5 Link to comment Share on other sites More sharing options...
vibronx Posted February 14 Share Posted February 14 (edited) 26 minutes ago, catwriter said: but I'm still seeing the old dashboard. I guess some of us aren't cool enough for the new system. I'll just wait patiently to have my day ruined. Edited February 14 by vibronx 33 10 Link to comment Share on other sites More sharing options...
katakatica Posted February 14 Share Posted February 14 I'm still waiting for judgement (lol) I have a lot of gigs, some of which rarely sell because they are quite niche. I'm planning to scrap some of them, maybe (which is a bit sad, but...) I guess I'll know more when I get the update. 33 1 1 Link to comment Share on other sites More sharing options...
vovkaslovesnyy Posted February 14 Share Posted February 14 (edited) 6 minutes ago, katakatica said: I'm still waiting for judgement (lol) Do you see anything here? https://www.fiverr.com/seller/levels (it's now called the Achievements page 😁) 6 minutes ago, katakatica said: I have a lot of gigs, some of which rarely sell because they are quite niche. I was afraid of that too, but those gigs have 10, even though I rarely have customers choosing them, so it seems to be fine for now. Edited February 14 by vovkaslovesnyy 30 2 Link to comment Share on other sites More sharing options...
donnovan86 Posted February 14 Share Posted February 14 Just saw mine, I have a score of 9. Out of 4 gigs, 3 have a score of 9 and 1 has 10. The ones that have 9 says client satisfaction has a negative impact. So most likely people leave less than positive private reviews even they are happy? 35 Link to comment Share on other sites More sharing options...
uk1000 Posted February 14 Share Posted February 14 Also if private buyer ratings are now going to be part of the public rating score and shown to everyone, what if there was only one buyer for that gig/seller? That rating (that they intended to be private) will now be public (except for not having their name against the private one, but people can probably guess which buyer (and the seller will know) if they are the only buyer to leave a public review too or that gig). So the sellers will likely know the private ratings of the first buyers of their gigs (without the buyer's permission). 32 6 Link to comment Share on other sites More sharing options...
zerlina84 Posted February 14 Share Posted February 14 1 minute ago, donnovan86 said: Just saw mine, I have a score of 9. Wait, but are you TRS? Because on my dashboard it says in order to get to the next level I have to go 8->9. Am I getting it wrong? 29 1 Link to comment Share on other sites More sharing options...
msw_77 Posted February 14 Share Posted February 14 1 minute ago, donnovan86 said: Just saw mine, I have a score of 9. Out of 4 gigs, 3 have a score of 9 and 1 has 10. The ones that have 9 says client satisfaction has a negative impact. So most likely people leave less than positive private reviews even they are happy? Seems like... The value for money and effective communication metrics are taken from old private feedback. 26 2 Link to comment Share on other sites More sharing options...
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