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Everything posted by zerlina84

  1. Unless you block him, he can order from you. Unfortunately, there's no accept button for us sellers.
  2. Simply tell him it’s against TOS to talk outside the platform and ask him to explain everything on the Fiverr chat. There is absolutely no need to chat on another platform, so he’s either new or trying to scam you.
  3. What was the reason given for your account to be suspended in the first place?
  4. Send an email to CS (support@fiverr.com), tell them she ordered and then changed her mind after 5 hours and cancelled, so it should be considered an order by mistake. Ask them politely if they can please reset your stats. It can work or not, but you have nothing to lose.
  5. Send them an email, but be prepared because it may take a few days to get an answer: support@fiverr.com
  6. I believe this is allowed since the email address is going to be on the animation and it’s not meant for you to contact them, but you should ask CS for permission first.
  7. That’s what makes sense. But we’ve had many sellers on the forum complaining that the buyers went to CS months after the order was completed and they cancelled the order. So it’s always better not to have unlimited revisions…
  8. That last paragraph sounds to me like “howeverrrrrrrr… if it was originally agreed you had unlimited revisions…” Otherwise, she wouldn’t have added that. I hope I’m wrong. Because the buyer can always complain to CS that the seller “promised” revisions by stating “unlimited revisions”.
  9. I’m guessing they didn’t read the review because if those allegations are true, OP needs to be reported and banned.
  10. Just send them an email, you won’t have those technical problems. Support@fiverr.com
  11. Good communication is key. We don’t know if that buyer is just new and isn’t aware of how Fiverr works or if he knows very well what he’s doing and he’s abusing the revision button to get more work for free. Tell him how it is but in a polite and friendly way, so that he won’t give you a bad review out of spite. If you only had 1 revision, you can tell him something like “Since this order only had 1 revision and I’ve already done more than what was included, I will have to charge for further revisions. I hope you understand. Anything, please let me know, thank you :)” Or you don’t risk a bad review and work forever for this dude, which I think it’s much worse 😕
  12. Unfortunately, he doesn’t. However, if he’s asking for something that he should pay extra for, you can explain it to him and then click on ‘Offer More Extras’, which are added to the original order.
  13. Of course, you can ask them to make a Fiverr account and order through there. Just be sure not to mention reviews after they are on the platform.
  14. If you delivered what was originally asked before the time ended, you can ignore the “late” sign.
  15. How about implementing the same system Reddit has: instead of hearts, thumbs ups and thumbs down. All the annoying misinformation replies would be downvoted to the end of the page.
  16. Never ever do that. I’m not even sure if being a “top buyer” means anything (someone correct me if I’m wrong): it just means they order a lot, not necessarily that they are good trustworthy people…
  17. Just because you offer 3 revisions doesn’t mean the buyer will ask for them. I don’t know how it works in your area of expertise, but with voiceovers for example, you deliver the work and then, if they want a revision, it’s up to them to click on the ‘revision’ button. You can always deliver the first time and remind them they have 3 revisions included in case they need any changes. Hope that helps 🙂
  18. Yes, that’s how it’s supposed to be. The problem is that CS usually sides with the buyer when the seller offers unlimited revisions 😦 You can try to refuse the cancellation anyway, you don’t have anything to lose. Just send him this quote: “Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page”, which you can find here. However, if he accepts it, be prepared for a bad review. Hope that helps!
  19. The timer only counts when you deliver the first time. When they ask for revisions it says late but it doesn’t affect your profile. Sometimes buyers need to check with their teams, and that’s ok for 2 or 3 days. If it goes beyond that, my advice is to ask him, politely, if they have any news, because clicking the revision button just to stop the clock is against the rules. We can’t be waiting forever. Hope that helps!
  20. What if a man orders from you…? You will have to cancel it and your account will be affected… doesn’t sound like a good idea.
  21. This is disgusting. I would say “in that case, I won’t be working with you anymore” and block the idiot. (edit: don’t follow my advice about the reply, it could get you in trouble. But I would do it anyway because I can’t stand horrible people lol) Also, ignore that user that keeps saying blocking is unprofessional. Fiverr gave us that option for a reason.
  22. It’s against the rules to send spam messages to buyers or other sellers. Did you? If so, there’s nothing you can do.
  23. I don’t know how many more times it will take for you to understand, but here is another try: you can get a warning for talking about it even ONCE, so NO, it’s not “acceptable once”. Having said that, all those people who got the warning, did they get it automatically or was it because the buyer complained to Fiverr? Because the other day I bought something and the seller begged me for a review 3 or 4 times and she has thousands of reviews so it’s not hurting her. I obviously left her a review but also told her to be careful and not do that again. She thanked me but I doubt she really listened…
  24. I think you did the right thing. You could have, maybe, just waited to hear what the project was, because this could have really been a case of a newbie honestly not knowing the rules (I have so many honest buyers sending me their phone numbers and I simply ignore it and go on with the conversation). But better safe than sorry.
  25. You can’t get banned for that. That happens all the time and sellers are not getting punished, if they refuse outside contact. There must be more to the story. Exactly… imagine if we were punished for what someone else decides to write… :woman_facepalming:t2: There’s more to this story…
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