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About katakatica
- Birthday 05/29/1904
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Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
I don't think Fiverr realises that some people just.. don't care. They come on here, buy something and (in better cases) download it or in worse cases just... disappear. I really REALLY hate running after buyers constantly, but do it because I know Fiverr might penalise me if I don't. I can only imagine how someone who goes off for a week can feel when they see 6 (or more) "oh hey, by the way" messages from me. (I send updates. Then updates about updates. Updates about the delivery and then the time to review things expiring and so on.) I personally would feel pressured as a buyer (to react even if I don't like something or just didn't have time (which is why I try my best not to pressure them) but it's hard... -
Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
This is that one message that was sent out to everyone all over again (about our performances dropping.) I get it - bugs happen, especially when things are being updated, but... I don't know, it always makes me feel a bit off I guess? There are things that shouldn't happen, or if they do (and testers/users report it) the least that could happen is a 'whoops, sorry guys, we f-d up, update your apps and you'll be fine (or something.) I know that we probably do catch bugs faster as well but still.. ( -
Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
If anything I'm glad I saw yours. I didn't see the date / etc first because I'm between games at an arcade so I honestly almost had a heartattack. 😅 -
Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
Uh. (I'm outside. Browser still shows the same so I assume it's a bug (also exposed my meagre earnings lol) but uh... -
Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
I guess it is? To be honest I'm a little confused by how the grace period will function - was that this past month? I'm guessing so to some extent, which is why expected things to change (or start changing) today as well. We might just need to wait a bit longer. -
Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
I mean I guess people already outraged themselves? In a way, Fiverr probably was aware of the reaction they would get. Announcing it first and then switching gradually (or just suddenly without much fanfare) might actually be in their favour? (Or... it just hasn't happened yet.) -
Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
I'm secretly wondering if the update has already happened but because of the 30-day grace periods/etc. the differences aren't very obvious just yet? It looks the same on my side, but I'm not expecting any changes other than my rating changing a little bit. (but yes, if something big happens, I'd rather it happens before 5 so I can go out tonight in peace :D) -
I think the tricky part is that Fiverr technically does warn us about screening links (I think) and files in the TOS and about communicating outside of the platform. It's clearly not enough but it's kind of there. However, when a scam like this runs this rampant (and they are able to use the site's name) it is kind of... a them issue as well. I feel like people are fooled easily partially because they expect to link their cards to the site - how else would we get paid? (I know bank accounts and card details are different but still...) In the end.. I just hope something is done about this because of not, it's going to further harm the people (and eventually the platform.)
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I'm honestly amazed at how a line taken out of context in a conversation could (potentially) harm our accounts, but scammers are finding more and more ways to fool newcomers. The double standard scares me.
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From what I've seen on here (I got one of these but would never scan it!) the scanned site pops up as Fiverr (with a small change to the URL). While it's noticeable to us, it can easily fool newcomers who haven't been around for long. That being said based on the screenshot the fake support chat they have does use very broken English (which... can be an indication of issues but again might not be picked up by some people.ĺ This is a particularly nasty scam and I really hope something will be done about it. As you said, as long as someone is able to pose as Fiverr (which the telegram scammers have tried as well) it's kind of a Fiverr issue.
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What I fear is that Fiverr seems to be taking human error out of the calculation completely when rating sellers. CS being... close to useless in some cases makes it worse because we might be able to advocate for ourselves, but they don't really 'get' it. While I hope that once things die down CS will have less to work with and be able to solve issues more efficiently, I don't have super high hopes. AI doesn't account for mistakes from the buyers' side or even for sellers trying to fix things they didn't even break.
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This is one of my biggest gripes lately with Fiverr. If you catch a good agent, they might be able to help, but 9/10 times they'll miss the mark when I write to them. Usually, they'll get it after me clarifying what's going on, but it's still... not OK. I understand that they are swamped (and so are SMs/etc.) but that's not an excuse to ignore messages and copy in what 'you think' is a good response. I think Fiverr phasing out human work to rely more on AI could work if say, CS/etc. were properly trained to ensure that the decisions made are correct. However, this seems to be lacking right now. (I keep bringing this example up, but CS's reply to me saying 'hey, my valid tax number isn't accepted by the system' was 'Unfortunately, you will have to declare your number, these are the laws. I'm sure this isn't what you wanted to hear'. I - have - had slightly more luck when asking about NDAs/etc. but when that was the case, it was quite obvious that the responses were AI-made, which is... OK, I guess, but could be an issue if the info ends up being incorrect (which has happened before.)
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Oooh, I love this question! I'm working on a short fantasy book with a twist, so I probably would spend the money on ads and social media marketing while I figure out the rest of it myself since I already have an artist (and can figure out the formatting/etc. myself.)
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Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
CS basically said that it doesn't affect our 'completion' rate, but affects the score still based on, well... I guess just like how revisions/etc. effect us as well? So basically, the score has more to it than just 'don't cancel orders'/etc. I can sort of see why it could affect me, but... I can't magically make the buyer need me again. I think in some cases, a cancellation is the best choice for everyone. I'm almost sure it's just the tweaking/etc. but it's still pretty strange that we don't exactly know what's going on. Stable and changes daily just around things you can use for the same thing in my book. Of course, if it's like the other scores used to be in the past (e.g. only, say, 100 days count or whatever) I can see that causing the number to fluctuate, but... even then the jumping up and down (that many people are seeing) before it's even fully out is a little concerning. Maybe it'll get better though! -
Official feedback thread re: the new leveling system
katakatica replied to frank_d's topic in Fiverr.com Feedback
So according to CS (whom I asked for help), they are 'aware of the issue and working on it'. This order was a bit different - the client started the order, sent me what they wanted but asked me to wait a bit for a bit more for a bit more info. Their project changed (for a couple of reasons, not really their fault) and now they just don't need me for the next, who knows 3-5 months? It was a tiny order, so waiting for a total of 5-7 months (the two I already waited plus more) and constantly extending (...which also goes against us.) just didn't really seem feasible. If the client were to come back in, say, a few months, I'd love to work with them again, of course, but... I agree with you, some things should NOT affect us whatsoever. I did see that many articles (about changing requirements/etc. seem even more biased towards buyers now as well.) It used to be OK to just say they changed their mind to CS, but it seems like that's changed, too. Eh, oh well.. I'm just a bit confused at the score jumping around, I guess.