donnovan86

Chris, no one is insulting you. It's just a forum and people express their suggestions. Just like in real life, not everyone will agree with everything, it's human nature. And the same thing here, I for one agree that the success score system is not perfect. It uses a lot of private data, and we don't have access to that. On the other hand, it does show more info and stats that we had before as a seller. Based on my experience though, within 10 years whenever Fiverr changed something, few to no changes were made after the fact based on user feedback. So while it's great to have people ask for changes, historically Fiverr doesn't really make any major modifications. And to be honest, since the success score release... there was significant outrage for half a month, and since then things calmed down. Customers got accustomed to the new review system, sellers started understanding the new success score. You will see some topics here and there stating people are upset because their success score is going down. But as I said in my other posts, I hope this topic will be seen by someone at Fiverr and it fulfills the purpose of the OP. Unfortunately I doubt anyone with deciding power like the CEO or shareholders browse the forum. That's why many suggestions are shared with Fiverr staff, yet they never get implemented. I specifically requested to all Fiverr staff I could get in touch with to allow us a way to lock gig packages, so people won't buy more than 1x the gig package, right now people can buy 20x that gig package if they want and the deadline is still for 1x. Obviously, that is a huge issue if someone either makes an order by mistake or they actually think you can do 20x the work in 1x and not 20x the time. I suggested that thing 6+ years ago, many times since then, but it wasn't implemented, even if other freelancing sites have it. So yeah, don't think anyone is shutting people down. I, for one, added a touch of realism based on my experience and what I suggested. Even in this case, Fiverr is clearly taking a stance against low quality sellers, since they tried to find ways in order to have way less people with perfect 5 star ratings and level 2. They focus a lot on private metrics and that is one of the reasons why success scores vary so much, it's more than just public data. PS: Writers tend to reply more because we have a tendency to write more than most people, it's in our DNA. However, we are all a positive community here and we want everyone to achieve success. Realistically though, there are tons of meksells, people that just come here to make money without any skill, and which manipulate the systems to their benefit. It's one of the main reasons why the platform is bogged down with 5 star gigs, even if the skills of those people are questionable. But with reviews for canceled orders, the new review system and success score, you see a lot of those accounts slowly getting pushed back and not being in the spotlight. I can only assume that's why they made such changes, because many buyers were complaining about their inability to choose a professional. It's sad that there are also other victims, people with genuine skill that also end up affected by the changes, either by random cancellations or people not reading gig info, etc. So hopefully they revamp that in the future.

It's basic internet safety though. You check who is contacting you, and you don't just randomly open any file. Fiverr doesn't really contact you via the inbox, they will send a message. And if someone does contact you via your inbox, which is extremely rare, it's obvious they are from Fiverr. But yeah, people need to be very careful because scammers can easily get a hold of their data.

Private reviews matter the most, and you most likely have at least a single private review that's recent, since not a lot of people leave private reviews. And those that leave negative reviews tend to be the ones that also leave a negative private review. The context doesn't matter that much because newer reviews are the ones taken into account the most. And since Fiverr usually focuses on the reviews for the last half year the most... obviously that negative review is the one holding a lot of weight. And it will for quite some time, unfortunately. I had a similar issue where bad private reviews ended up being a problem for over half a year.. maybe more.

Well it's not the success score problematic. Private reviews are very important. And a lot of people that have a positive experience don't leave a private review, but unhappy people do, at least most of the time. And one of your latest reviews has been pretty negative. Considering that you don't have a lot of orders and one of the last reviews was negative most likely, that's why you have a bad success score. Because while you see only public stuff, there are a lot of private metrics that Fiverr takes into account for the success score as well.

Great choice!

I think the next month will be when they charge $40 for me. I just got charged the regular $20 last night. I will just stick with the $20 I think. Not sure if I will cancel, but definitely not going for $40.

Do what you want, but if Milos talked with support and they said what he mentioned in his message, there's nothing they will do because the ticket is finished in their eyes. And in general, Fiverr will not explain any details when they talk about violations. So in their eyes, you violated the TOS. There is a team that will double-check these bans, and if they also said the same and you were told the decision is final.. as others said in the other topic, there's nothing else support will help with.

Milos replied to you though, more than a month ago. He said there's nothing more to do so.. harassingg people to reply won't bring any other answer. Fiverr staff on the forum directs you to customer support, so if they won't reply to the issue that means there is nothing they can do right now.

Most likely because the other stats are very good. And it's just one cancellation, I assume having more would matter. But yeah, avoiding cancellations at all costs is crucial.

Again, people manipulate things. And if you buy on Fiverr, you will see that Fiverr clearly says to buyers that their private reviews will not be shared with anyone. They promise buyers to not share their reviews, so that's why they are hiding that info. And of course, the main reason is to have a way for them to acquire more data to feed the success score. As Cat said, there are a LOT of people that are level 2 and with a gig that has 5 stars on average. Try to see from a buyer's perspective.. I wanted to buy something myself and had to go with a local option because on Fiverr there were only 5 star people with some really bad reviews, and whose responses didn't build confidence. When you want to hire someone in the writing field and they have consistent grammar changes, yet they have over 1k great reviews... there's no wonder something needs to happen. I don't agree with the entirety of their changes. But you clearly weren't here before if you say there's no transparency. At least now we know a score and we even have a score for every gig, we know how Fiverr sees that gig. Before this change, we had to go to the success manager to figure out why we don't have orders, which is a paid service by the way. And they didn't say a score, they just said the buyer satisfaction rate is low. I don't think the success score is perfect, and there will always be private data hidden from the sellers, for both reasons mentioned above. You want the success score to be revamped, maybe it will, but remember that while it can get better, it can also go the other way too, with even more anti-seller changes 🙂

It's one thing to be unhappy about a change.. but this... You do realize this is a platform you are working on as an independent contractor right? You don't have a contract, you are not an employee, nor you are hired by them. It's like working with Nike on a single project, that doesn't make you their employee, nor can you dictate where the company is going. Sure, you can share ideas, but do you really think someone will listen? As you can see from people who have been here for years, including me, Cat and others, historically Fiverr makes changes to the platform, people complain a bit and adapt. And realistically, it's their platform, they get to choose what they want to do with it and where it goes. We don't really have a say, we can share suggestions and sometimes they implement them. Which does happen sometimes.

Obviously. Anything that was shared for years and years, it was always manipulated by sellers. Not a lot of buyers enter the forum. Most people are very busy and just don't have time for this. They don't have time to share requirements properly in a lot of cases, let alone enter the forum. In my experience, most buyers entering the forum either are unsure of some features, complain about a seller or a feature. It doesn't matter what veterans here think, because Fiverr itself will not change the way we want. Investors and people with financial interest in the company, stockholders will determine the path. You can share your problems here and maybe someone sees them. Private data too? If not, the tests won't be concrete, because private data is what ends up dictating a lot of the success score.

Yep, 100% what I said. there is a slight outrage at first, people adapt and then nothing happens. They might do a quick adjustment and that's it. But the review system or that major change they made, that stays. You don't have access to the private data left by customers, so there's no way you have 100% of the info. The only way you have 100% of the info is when you made all those purchases, you know exactly what private data you left.. But that would be against the rules and would get you banned. So assuming that's not the case, you have no way of knowing exactly what people said in private. I had only 5 star reviews for half a year, but my buyer satisfaction rate was very low, according to my success manager from Fiverr. The idea is that you see only public stuff, in private people can easily rush and leave a bad private review without even knowing. Or they ignore it, and if you have just a single, bad private review and no public ones, then your account is damaged quite a lot.

Yeah, with AI and so many variables right now, the last thing you want is to rely on a single source. If it dies, then you have no money.

Every platform caters to a different audience. On Fiverr people come here and buy services, whereas UW is more about buyers setting up a project and sellers bidding on it. As a seller, you have a limit of bidding points or whatever they are called, so you can end up bidding on a lot of stuff and not getting any project. And they force you to pay for bidding more if you used all the points. I know they copied Fiverr with gigs, but those aren't as popular as they are on Fiverr. Realistically, you want to have accounts on multiple sites. You might get lots of work here and little to no work in other places.