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Private feedback by clients


afarigh
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I am pretty certain that a buyer will be asked to leave private feedback about 24 hours after the order has been marked as complete. So a buyer should be able to leave private feedback without leaving a public review. However, I cannot be 100% sure as I always leave a review for sellers. 

I purchased something a few days ago, and like @krheateI was only asked to leave private feedback after completing my order (I left a review). I was asked to leave private feedback the following day.

Oh, and since the buyer is asked to leave private feedback after completing the order, a buyer could perhaps be tempted to leave negative private feedback as revenge for a seller leaving a less than 5-star review for the buyer. For this reason, it might be beneficial for a seller to only leave 5-star reviews for buyers unless they are absolutely sure that the buyer is going to be leaving a negative review.

I don't like the way this is set up, but that's how it is.

Edited by vibronx
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I think so, but that one keeps changing. At some point, buyers were prompted to leave private feedback before leaving the public one, then a bunch of buyers didn't leave a public feedback because they thought they already did it or couldn't be bothered with leaving feedback twice, then it was changed so that public feedback was first...

I'm really not sure what it's like now, so hopefully someone with fresh information will chime in (and then Fiverr might change that again...).

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If I think a buyer is going to leave a less than stellar review - rather than being sure of it! - I will leave a 5* with the commnet "Thank you for your order".  Mostly, because my buyers are generally enthusiastic, they leave 5* and my initial review is more detailed, particularly if they are a first time buyer. 

Occasionally, I think things have gone well ... and they leave a 4* - some people are like that.  On the rare occasions that happens, I feel peeved. 

Then I take a breath, step back ... write a response indicating my take on it.  For example - one buyer left 4*s for communication (I'm a *great* communicator, btw), writing that communication could have been better. 

After doing the whole "take a breath thing" - I said they were right:  communication wasn't great because *they* were not easy to get hold of (read: non responsive) and found answering my questions difficult.

You can be honest - but tactful! - in your responses to public reviews. 

Private reviews you can't do much about.  If they only leave a private one, but nothing public, the only way you can know about it is if your gig suddenly gets ignored by the algorithm.  It's never "for no reason".

 

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I was asked for a private review after making a purchase several months ago following the public review I left.

I think the private reviews are intended for Fiverr to monitor how things are going.

As matter-of-fact as I am on the Forum, I am far more forgiving in my public reviews.

I don't think I've given anyone less than 4-Stars and usually 5-Stars.

I'll leave a comment, as well.

If it happens to be a job I wasn't pleased with I just don't order from that Seller again.

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21 minutes ago, vibronx said:

For this reason, it might be beneficial for a seller to only leave 5-star reviews for buyers unless they are absolutely sure that the buyer is going to be leaving a negative review.

That effectively negates the whole point of the seller’s review, but I guess, we don’t have much of a choice there.

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I am too frustrated with customer support behaviour I am going to level two seller, I have 45 reviews on this gig, delivered on time with 5-star reviews but my gig is not search result for the last 5 days I am facing the issue. i have checked manually 1-20 pages but didn't find my gig, those who have fewer reviews on the first page, please tell me on which page gig is available day by day my impression click go down when promotion ads closed the same day I'm facing this issue, kindly give the position to my gig, solve my issue asap I'm too worried, please. Thanks

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23 minutes ago, safdarali699 said:

I am too frustrated with customer support behaviour I am going to level two seller, I have 45 reviews on this gig, delivered on time with 5-star reviews but my gig is not search result for the last 5 days I am facing the issue. i have checked manually 1-20 pages but didn't find my gig, those who have fewer reviews on the first page, please tell me on which page gig is available day by day my impression click go down when promotion ads closed the same day I'm facing this issue, kindly give the position to my gig, solve my issue asap I'm too worried, please. Thanks

Why not start your own thread rather than hijacking someone else's post?

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