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bhouley

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Everything posted by bhouley

  1. It can be a variety of things that none of us will know. Right off the bat I can say that they can use this to detect patterns. If all public reviews are 5-stars and a ton of private reviews are 3 stars and an unuseable product, then perhaps something is happening that causes buyers to not feel comfortable posting their honest opinion. It may also help customer service resolve disputes. Again, we don’t know but what I can guarantee you is that it provides at least enough value for them to spend the time and money to implement the system.
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