Official feedback thread re: the new leveling system

[nadiappp]

Raising the price to an absurd level might be a solution. But, of course, in this case, messages still need to be answered each day (unless automatic template replies count towards the response rate).

[dejanpetrovik]

 

I wrote here before, but wanted to update - (Level 2 seller with over 550 orders and so mostly 5-star reviews so far. My profile was changed to LOW PERFORMANCE/NO LEVEL, my gigs are no longer showing in search results.) I was unavailable in January and February to complete two projects. After finishing those projects, the new level system came into effect, and I haven't received any messages or orders for a while now. Today I noticed I can't even promote my gigs - all my eligible gigs are set to UNQUALIFIED. 

[Alex.M]

49 minutes ago, nadiappp said:

Raising the price to an absurd level might be a solution.

It's actually what I do when I am traveling... well I can't say that ' on an absurd level ' but at least on a level that makes it worth it to work on it while I am away

[williambryan392]

I just saw that my overall score just dropped to 4.9  (the one on the top left of the dashboard). All gigs and my overall public score are still 5 overall though. Anyone else just seen a change to this on their profiles?

[vickieito]

6 minutes ago, williambryan392 said:

I just saw that my overall score just dropped to 4.9  (the one on the top left of the dashboard). All gigs and my overall public score are still 5 overall though. Anyone else just seen a change to this on their profiles?

Hi @williambryan392 - This is a technical glitch that affected some sellers (supposedly, based on the ticket I submitted to CS). Just put in a ticket with CS to see if yours was also affected.

Edited March 6 by vickieito

[ralphwie]

12 minutes ago, williambryan392 said:

I just saw that my overall score just dropped to 4.9  (the one on the top left of the dashboard). All gigs and my overall public score are still 5 overall though. Anyone else just seen a change to this on their profiles?

I have the same. No reason why and no explanation as to how it works. One thing is for sure it's designed to demoralise and to make all your past and current hard work look like a joke. 

Edited March 6 by ralphwie

[williambryan392]

8 minutes ago, vickieito said:

Hi @williambryan392 - This is a technical glitch that affected some sellers (supposedly, based on the ticket I submitted to CS). Just put in a ticket with CS.

Thanks @vickieito! I did wonder if it was due to private reviews being included, or something like that. If I'd dropped to 0.7 like @breals did I would think it's a bug for sure. I'll put in a ticket. 

Editing my post to say this is covered in the below thread, and maybe isn't a bug but rather because private feedback is now being included...

 

[vincentsv]

5 minutes ago, williambryan392 said:

I just saw that my overall score just dropped to 4.9  (the one on the top left of the dashboard). All gigs and my overall public score are still 5 overall though. Anyone else just seen a change to this on their profiles?

Same here. It does not even make sense from a mathematical perspective, as the score displayed to buyers includes a second decimal number and mine is 4,98 - I assume yours is similar. Mathematics was never my strongest skill but it would make much more sense to round it up than down.

[fixxapp]

this platform is becoming a s*hithole, for them a performance like this is a level 0, it means the previous level was just useless.

It seems all crazy honestly, I'm improving my gigs on upwork already...

[cucinavivace]

10 minutes ago, fixxapp said:

this platform is becoming a s*hithole, for them a performance like this is a level 0, it means the previous level was just useless.

 

Your board looks like mine except I'm still 5.0 on the rating, and I am also a Level 0 now. Hello, fellow zero-bro.

You know, the screwed up part is I talked to support for a few days about this, very lengthy back and forth with multiple people including a couple supervisors, and the bottom line in the end was they thought, despite all my arguments about performance, that I was somehow looking for a personal favor and an exception to the new rules. They do not acknowledge at all that they are screwing over people who their own stats say are performing perfectly with this invisible input stuff. They still think this is fair and reasonable in absolutely all cases and anyone who doesn't is just grousing no matter what the ratings are. You are another perfect example of unfair here.

Which is why I say again, I'm done. Can't trust Fiverr anymore.

Edited March 6 by cucinavivace

[fixxapp]

being a UX designer, the crazy thing for me, is they are valuing the success score a lot but we don't have any specific information about what we did wrong to be at level 0, they provide just generic advices...

[ralphwie]

1 hour ago, williambryan392 said:

I just saw that my overall score just dropped to 4.9  (the one on the top left of the dashboard). All gigs and my overall public score are still 5 overall though. Anyone else just seen a change to this on their profiles?

I just messaged support. It's not a glitch! It`s a test! and we are all invited to be guinea pigs.🤪

[cucinavivace]

7 minutes ago, ralphwie said:

I just messaged support. It's not a glitch! It`s a test! and we are all invited to be guinea pigs.🤪

"I hope us arbitrarily adjusting your score down with no reasonable explanation resolves your issue." LOL!

Edited March 6 by cucinavivace

[trovatori]

1 hour ago, williambryan392 said:

I just saw that my overall score just dropped to 4.9  (the one on the top left of the dashboard). All gigs and my overall public score are still 5 overall though. Anyone else just seen a change to this on their profiles?

Yes, exactly the same for us

[jefftuts]

In the same boat here. My rating was previously 4.9 in the new Seller Dashboard. As of this morning, it dropped to 4.8

Concerning. 

[donnovan86]

I've seen 4.98, 4.85 profile and gig scores for a week or so. Fiverr has been experimenting with a multitude of tests this past week. I am sure they are trying to see what works and what doesn't, before they fully launch the level system on the 15th.

[Alex.M]

1 hour ago, jefftuts said:

In the same boat here. My rating was previously 4.9 in the new Seller Dashboard. As of this morning, it dropped to 4.8

Concerning.

same here...even though I only received 5 stars ratings in the past 2 weeks

[filipdevaere]

7 hours ago, Alex.M said:

same here...even though I only received 5 stars ratings in the past 2 weeks

I got the same. I always got the maximum score (5) and yet I dropped to 4.9.

[emmaki]

Still waiting for a transparent announcement from Fiverr about this. 

[donnovan86]

5 hours ago, filipdevaere said:

I got the same. I always got the maximum score (5) and yet I dropped to 4.9.

I think there are different experiments running around on the platform right now. For example, I see scores in decimals for every gig and profile. And few to no people have 5 stars, unless they have under 100 reviews. Most people have 4.88, 4.90, 4.94 scores and stuff like that. And honestly, it does make the platform free of only 5 star gigs. 

Here's how it looks for me when I search something in the SEO section, for example. I do like this change, I think it does eliminate the stigma of gigs only having 5 stars. The downside: every decimal matters 😄 So yeah, lots of different experiments it seems. 

[filipdevaere]

@donnovan86 Thanks. Now I know I have 4.99. 

[emmaki]

None of this particularly solves the "5 star issue" though. If everyone is 4.9X or 4.8X does that really help buyers to quickly differentiate between e.g. a world class seller and a bumbling opportunist?

 

[carineb]

1 hour ago, donnovan86 said:

I think there are different experiments running around on the platform right now. For example, I see scores in decimals for every gig and profile. And few to no people have 5 stars, unless they have under 100 reviews. Most people have 4.88, 4.90, 4.94 scores and stuff like that. And honestly, it does make the platform free of only 5 star gigs. 

Here's how it looks for me when I search something in the SEO section, for example. I do like this change, I think it does eliminate the stigma of gigs only having 5 stars. The downside: every decimal matters 😄 So yeah, lots of different experiments it seems. 

As I mentioned in another post, I love ratings with two decimal because that's what I have in my competition tracking table, and I have noticed that the second decimal accurately reflects the different types of translators (native/human, Google Translate, etc.).
Ratings with decimals really make sense to me, but I'm uncertain whether a lot of buyers will pay attention to the second decimal.

I've heard that providing more details can capture people's attention, but some individuals are highly interested in numbers and even the smallest details, while others don't even know how to do calculations with decimals!

Fiverr is currently conducting tests. I have no doubt they will implement the best solution, as they always do😁

Edited March 7 by carineb

[donnovan86]

3 minutes ago, carineb said:

Fiverr is currently conducting tests. I have no doubt they will implement the best solution, as they always do😁

From what tests I saw, I think this one with decimals is by far the better one. It's not perfect, but at least it solves Fiverr's obsession with everyone having 5 stars. Not sure if it makes choosing people easier but hey.. it might. It definitely offers a better perspective over your competitors as a seller, in my experience. So I hope they add it.

[cucinavivace]

I really could not give two figs about the stars and how many decimals follow that number. We're all in the same boat on that and it'll work itself out. The bigger issue is people being stripped of their levels based on alleged, invisible data. If you go down a level or in your success score, you fall out of rank in marketplace placement, and your income tanks no matter how many stars you have. 

I don't think being a 4.99 vs a 4.9 is going to be any consolation to someone who was a Level 2 making $5K a month and is suddenly a Level 1 with no visibility and getting no orders. 

I'm not saying don't talk about it, but let's acknowledge Fiverr suddenly considering making people 4.99 instead of 4.9 seems like a tossed bone and a well timed distraction in response to all the complaints, and it doesn't really change anything if nobody ever finds you to see it.

Edited March 7 by cucinavivace