cucinavivace

Sorry, is this a quote from Fiverr or did you write this?

I stopped paying attention to whether or not it said waiting for a reply because I figure even if they don't flag it the timing of my reply still might count in my "average response time." Mine's under an hour from instant replies in longer conversations. Now it's just habit. They used to have it in our stats, so I assumed it mattered there. But either way I figure it can't hurt for marketing. My nearest competitor's average reply time is 4 hours and I've had a couple buyers mention they picked me because they hoped they wouldn't have to wait long (like they just wanted an answer on depreciation while they were in the middle of doing their taxes or something). I figured it's worth keeping it up.

Hahahahaha. I am so tired of finding new ways to say "Thank you!" and "My pleasure." so I have the last word in every conversation. I think it makes me look like some kind of narcissist in some of those chats. "Thank you!" "Oh and thank you too." "It's been great." "My pleasure." "Ok see you next time." "Ok." " 🙂 " " 🙂 " I had one lady who did pretty much that for a long time, so I finally had to tell her "We can do this all day if you want, but Fiverr dings my reply rating if I don't reply last. So, I'm gonna have the last word no matter how long this goes! 😄 " She laughed but then she said "You seriously have to reply to every single message, even just a final thank you or these smilies? That's ridiculous." Yes. Yes it is.

I didn't want to offer it as anything definitive, but since all this started if I have a delivered order waiting for acceptance or feedback, I get no more inbox inquiries. I can get three or four people a day sending me messages via inbox proving I'm visible, and the minute I deliver an order it all stops. My last order the guy didn't even accept the delivery, no feedback. I haven't had an inquiry since then. Six days. The guy just kept chatting with me via inbox after delivery, since that order page is such a pain in the rear to message on. He was happy enough, but never indicated that by accepting delivery and rating. So, here I sit. Now mind you, I am a lowly level 1 at this point. Perhaps if I were level 2 again it wouldn't. I have no idea. But it's happened exactly this way on every order since the new system went in. If a delivery or feedback is pending, zippo.

Well that explains it then. Thanks!

No disrespect intended, but that all seems very far afield from the post on "somehow one 5 star rating and one with no rating, but from a client she's sure did not leave negative private feedback, total two orders, equals a gig score of 6," which was all I guessed at possible reasons for. All you're saying is true and you've said it many times in this thread, but I don't see the connection to her situation or how I responded to it.

I'd venture to guess it doesn't have as much impact on someone with over 19,000 reviews as it does on someone with a few hundred. 🙂 On that gig she mentioned, she's at 50%.

They don't like it when buyers leave no review. I do not have proof, but I have a feeling based on what I'm seeing with general inquiry volume and certain other behaviors that "no review" = "poor client satisfaction" to them in the new math. It might not be as bad as a negative private rating, but it doesn't surprise me really that one 5 and one 0-feedback would be the same as a 5 and a 3 (which might get the gig a score of 6). And just because there's been some terminology mixing and resulting confusion in other posts, your gig has a gig score. You have an overall Success Score.

The gig score doesn't change. Your success score (which is more than your gig scores averaged) changes regardless of your gig scores if you're inactive. That may require complete inactivity as in the case of the person I responded to, which was the case with me as well. That's all I talked about, being completely inactive with all gigs paused.

Not trying to convince you to. Just giving you a fact. What you do with it is completely up to you. 🙂

Just FYI, if you pause your gigs your score will continue to go down. I paused mine for three or four weeks and my score went from 6 to 3. CS confirmed it was due to inactivity. You'll come back to things being worse with a longer time to climb back up.

I'll tell ya what annoys me even more than this stupid success score; that they watered down the requirements to advance otherwise. It took me forever to get to Level 2 with 50 orders (and then another forever to get the 100 orders and $5,000 for TRS like literally a week before they did this). Now somebody who's been on Fiverr for a few months, blows off 10% of their inbox inquiries, and does only 20 orders with a 4.6 rating can be a level 2, but I can't with this: What kind of BS is that? 20 orders at 4.6 should not be Level 2 material while Fiverr crows they're interested in upping quality and the old requirement was 50 at 4.8. I'm starting to think they're just mad at anybody who can maintain a 5.0. LOL

I've had a little movement. I was a level 2, got dropped down to a level 0 with a success score of 3 at the change, then a couple weeks later (still during the grace period) went up to a level 1 with a success score of 5. A week later I went up to a success score of 6. So I'm waiting now for one more success score point to get me back to level 2.

I'm ok with it to a certain point. I'm not so fine with it being 20% on a $50 order and 20% on a $1,000 order when Fiverr doesn't have any additional overhead on the bigger order. I think it should be 20% up to a certain gig amount or up to a certain annual volume and then a lesser amount from there. But, whatever. I spend 20% of my budget on marketing anyway. They can have it. But that's why I will not be paying for Seller Plus or for Promoted Gigs or for anything else they try to nickel and dime us on that would give them over 20% in total. If they want to give me business for 20%, great. If it's more than 20% I can spend it to get the business elsewhere without the extra headaches of working on Fiverr.

Or that it costs money to process payments and provide systems and support and legal compliance around the globe, which is why other platforms charge you upfront to use them. I guess one can complain about 20% or complain about monthly fees, but it's hard to make an argument for complaining about both.

I often wonder if they're Fiverr plants or bots specifically testing us. I get a lot of "Can you help me with my homework by filling out these tax return schedules?" and "Can I give you my email address so we can communicate more freely?" Seems suspiciously blunt in the first sentence or two of the conversation on a platform where buyer anonymity is a benefit.

Normal System: A train leaves San Diego at 1:00 pm travelling at 52 mph. A second train leaves the same city in the same direction at 4:00 pm travelling at 130 mph. At what time will the second train catch up to the first train? Me: 6:00 PM. Normal System: Correct. Fiverr: If Mary has two poodles and forgets to brush her teeth in the morning, what time will she have lunch? Me: What? Fiverr: Incorrect. The answer is Poor Value For Money, because Mary lives next to Bill, who owns a blue house. Your score is 2.

Also, I just got dinged on "effective communication" for withdrawing an offer because the buyer insisted I write a new one with a higher price. I've delivered gigs in three languages on this platform at 5.0 on every metric and if a buyer likes me well enough to insist he pay more, I do not communicate well. Lord save us from this new math.

Point of clarification on the private ratings being relatively new. Private ratings have been here for at least eight years and I think longer than that. People who knew the system well have been complaining about them on this board since at least 2016. They just didn't affect your public score.

"Oh, Kirmie ..."

Comparing Fiverr technology and service to a pig. How insulting. What'd the poor little pig ever do to you?

Oh, the right way. Seems like they wanted explosive revenue growth at the expense of quality or conscience, and got exactly what they wanted.

"There is only a customer support team because users on the website expect one. CS is just here to catch complaints." Nice insider confirmation of my "just answer the messages and get on with it." Changing how a company does things is easy. Changing the culture is nearly impossible.

Yup. That is exactly what I expect from a company bellowing down from HQ that their t-shirt selling paradigm is fine and just answer the messages and get on with it while their own reps are saying the same things the sellers are saying. Like I said, in terms of corporate culture, they are just stuck in Woocommerce land. To me this is all symptomatic of that same issue. Earn more, pay less, patch this, fix nothing. We're fine.

I'm not wondering. I live in this heat bath. LOL I have never had a support experience inside the US. Not once. Or at least not once that I could discern from the names involved or their communication skills. Perhaps that's buyer support or what you monthly-fee folks get, but I get AI or a person who talks like AI with decided English-as-a-second-language markers. Although however many of these they've got and whenever they started it, it's new. It's still a contributing factor to their growth history in the t-shirt paradigm. And I must say having lived here for the last four years, I don't expect entry level support in Plantation, FL to be any better, regardless of language skills. Like you chuckle at and to confirm, you can't even get a studio apartment by yourself for $15 an hour in that area.