vickieito

@Lena - Can you follow up with the CS team to make sure @vicarious1's ticket is getting the attention it needs? Thanks in advance for all your help!

I direct my buyers directly to other sellers by sharing the seller's link with my buyer. If my buyer really want to work through me, even after I share the other freelancer's link and prices, then I charge a project management fee that covers for the time and liability I take on to ensure the quality of all of the work the buyer needs including what I may do for the buyer. For example, I might do the writing and curriculum alignment while other sellers may do data entry or voiceovers.

HI @developerlikhon - It may take some time before you can figure out your security code. Right now is a really stressful time for you, so you might want to try answering your security questions when you aren't so anxious. I know when my husband passed away, it took me a long time to figure out his unlock code for his iPhone. All the codes I could think of initially didn't work, and each time I tried, the wait time to try a new code increased, by hours, and then by days. So I took a much needed break for several weeks. Once my head stopped spinning and I could think more clearly, the unlock code just came to me. I hope the same for you. I can understand your distress as well - My Fiverr account was hacked into last year due to clicking on a link to a "resume" that I was supposed to view but couldn't bring up. Shortly after clicking on the link, I was kicked out of my Fiverr account and I found out that my account no longer existed - the hacker withdrew all my Earnings and put in a request to shut down my account. I really thought it was the end of my Fiverr career and had little hope for my account being restored. It was very scary because it was the only source of income for my family at the time. I was very lucky that my account was restored. The mass cancellations of all orders in queue brought my level temporarily to Level 1 but I was brought back up to Level 2 very quickly, and after five months, I was able to reach TRS status and my highest earnings on Fiverr. My husband passed away around that time, so things have changed since then. But I'm doing what you are doing - trying to recover and rebuild from what has happened. I really hope you can recover from the hacking and wish the best for you and your business! 💗

I have "Order cancellations" showing as "Room for growth" on a gig that has only 1 cancellation (and Fiverr CS just confirmed today that this is not being counted towards my Success Score - this order was in "incomplete status" for months because I never got the order requirements, so I eventually canceled it). When I asked why I had "Order cancellations" showing as "Room for growth," Fiverr CS told me that my history is being compared to other freelancers in the same category/pricing and then suggested that I improve my communication by visiting the Communication Best Practices hub. This answer doesn't provide much clarity but it's probably the best answer CS can give us.

Hi @vicarious1! The answer to your question is here in this post: Basically... You can't see your requests until someone (an interested seller) responds to your request. Once you post your request, Fiverr's matching system will match you with different sellers. If they are interested, they will contact you or send you an offer. If they aren't interested, you may never see your request again. You can only access your request if an interested seller contacts you (and you can access it from the message the seller sends). Unfortunately, this isn't possible with how Fiverr has its Brief & Match system set up - which is for you to enter information and Fiverr's system to do the matching. I choose not to work with this system because I like to vet my sellers on my own, which seems to be what you are doing. I usually just save my briefs to a Word doc template that I can share with any seller that needs to see my project details. You do need to be careful to customize your message to each seller (if you send the same exact message to multiple sellers, your account may be flagged as spam). Having two accounts is against Fiverr's ToS, even if done by mistake, but hopefully Fiverr support can help you delete the second one that you accidentally created. You can contact Fiverr support at support@fiverr.com to submit a help desk ticket on this issue or follow the link here: https://www.fiverr.com/support_tickets/account-and-security/account-verification-and-security/other

Since Fiverr now allows reviews for orders that had deliveries (but were canceled), she could still leave a bad review. The only difference would be that her public review would be marked as a "canceled" order and you don't get paid for your work. I've only had 1 buyer who gave me this type of feedback and I did cancel. The buyer was vague and didn't know what she wanted - she only said "I'll know it when I see it." After a week of back and forth with very little input on her part, I could see that I was wasting both her time and my own, so I had no problem giving her a refund. Since the buyer knew I was watching out for her best interest, she was grateful for the way that the order was handled. Normally, if there are just minor changes (not major changes) that need to be made, yes, a buyer can submit a revision request to get that done. As @newsmike says, each seller is responsible for letting their buyers know what changes are allowed in a revision request. For example, I am willing to rewrite a work experience on a resume, but I won't give a completely new design or optimize the resume for another industry. If a buyer were to find a mistake that I made, I'd make the changes for free and wouldn't count it as a revision. I think many sellers would do the same, but do check with your sellers first to make sure. When it comes to "poor quality," do as @newsmike suggests and request a revision. Do this at least once. Be very clear about why you think it is poor quality and why it doesn't meet your expectations. You don't have to point out every single issue, just give a few examples. Sometimes deliveries perceived as "bad quality" are the result of miscommunication. This can usually be corrected with one or two revisions. Other times, the "bad deliveries" are clearly "poor in quality" and this can also be discovered within one revision. At that point, kindly tell the seller that they will not be able to meet your expectations, and submit a request to cancel the order.

Hi @lichanna, As a beta reader, it is your responsibility to tell your readers what services you are offering and what they can expect. What genres do you read or not read? What criteria are you using to review their book? How will your report look like? Do you offer inline commentary or will you only be offering your feedback by report? If you are clear on what you are offering, it's hard to disappoint your buyers because you will deliver exactly what you say you will deliver. If you are worried about your services, spend more time refining your gig until you are sure you understand all of the details that are needed to provide a smooth customer experience for your buyers. As a beta reader, I give my buyers a grade based on 10 literary focus points (the score is out of 100 pts). If the buyer wants to include their own set of criteria, I incorporate that into my report. Sometimes my reports are long (my longest report was 24 pages full of examples), but sometimes buyers only want simple feedback - they just want to know your impressions and the factors affecting reader attrition in 200 words or less. Most of my reports are no longer than 5 pages, with inline commentary in a Word doc (or annotations/comments in a PDF).

This has nothing to do with forum badges but it does touch on the things you should be using the forum for - to learn, grow, share, and connect with others on the forum. If you're interested in growing your business, I think @priyank_mod offered great advice. Staying "busy" on the forum chasing badges is not a good use of your time (as @priyank_mod advises). Forum badges won't help you make money. If anything, it uses up valuable time you could be using to improve your business. I wasn't active on the forum until I was a Level 2 seller. I tried as a newbie seller once, but the forum was so full of bad advice and spam that it was hard to know who to listen to. The Help Center had all the information I needed to grow my business to the point that I was confident that I could identify bad advice if I saw it.

I'll add to the fun! I have a ticket, opened 25 days ago, because my Response Rate disappeared. It has been non-existent ever since: This was the image I sent: Then my Success Score dropped down, so I asked if it was related: I haven't heard from them since, but I know the tech team has a lot on their hands (the site has been glitchy) and I do see the "last activity" on the ticket update, so I'm guessing they're following up every few days or so. I'm just keeping the ticket open to see how long this will stay open.

Hi @casteel_cv, It's a combination of what you and @smashradio are talking about - you are looking for a service that is in demand (buyers need it) and @smashradio is emphasizing an important point - you actually have to be very good at what you do. This article might help you find out the best services to offer to your buyers: The platform has changed a bit, so if you are looking for trending subcategories, just click on the main category and look at the subcategories that show up under "most popular in...[main category]":

@tubaasnari - Can you answer this question as well? ⬆️ I'm trying to figure out why you were given a 90-day account review - that usually happens when an account is flagged for violating Fiverr's ToS. Why was your account disabled? Was it flagged? For me, Fiverr was able to confirm pretty quickly that the hacker logged in to my account (bypassing the 2-factor authentication) and withdrew to a different PayPal account before submitting a request to shut down my account. Since it was all done on Fiverr's platform, Fiverr was able to confirm the suspicious activity, restore my account, and compensate me for my loss. My account was temporarily disabled until I completed all the security measures to protect my account, but it was never suspended, or flagged for review by the Trust & Safety team.

I love it, @emmaki! Great use of negative space and a much better color scheme than Fiverr's new design. I think your buyers will appreciate it, too! I like how you mentioned how Fiverr handles the payments - many buyers think sellers get paid as soon as the order is placed (and don't realize that Fiverr takes off 20% from the top and the seller might not get the payment until 14 days after the order closes). Some buyers also think that sellers can see and quote in their currency and that the seller is sending them annoying reminders to tip. Most of my buyers have questions about buttons that they see, so that's why I always save screenshots of my experiences whenever I buy.

In my early days as a newbie seller, the order chat was used instead of Fiverr's Zoom (usually for buyers who just wanted real-time corrections). Since I broke my rule and started using more Zoom (to prove I wasn't AI), feedback is either given by Zoom or as a written report. I don't get many orders on these gigs, so it might take some time before I see any Success Score changes for those gigs.

No. Free revisions expire after the order closes. Yes - absolutely! No - it's a terrible approach. Doing orders in the inbox won't protect you or the buyer. The buyer has no obligation to pay you for work done in the inbox. Doing "free" orders in the inbox won't affect your gig rank - doing it as an order will (and it might help you get better visibility in search if the buyer is pleased with your work). It's best to do it as an order, and if the buyer doesn't agree, you can block or ignore the buyer. You don't have to do free work. You are a freelancer and should be paid for your time.

Oh, that's disappointing! How did your account get shut down...by the hacker, by you (via help desk ticket), or by Fiverr (via a flag)? When my account was hacked in May 2023, the hacker withdrew my Earnings and then shut down my account. I was chatting with a customer and suddenly got kicked out (and couldn't log back in - the account no longer existed). I had to search my junk mail for the email from Fiverr stating that my account was shut down "per my request." I forwarded that email to Fiverr support and opened a help desk ticket. Fiverr said that my account was shut down by the hacker with the reason of "I have multiple accounts." Which was untrue. Luckily, Fiverr did reinstate my account after 4 days (in restricted mode), and I was able to message my buyers after 6 days and have full access after 14 days (it took some time to re-verify my phone number). I also got compensated for the Earnings that I lost due to the hacker. I wonder why our experiences are so different, when we were both hacked and the hackers withdrew our Earnings. @tubaasnari, Can you provide more details on how you found out your account was hacked (and how you think the hacker got access to your account)? For me, I believe it was through a downloaded file sent to me by a potential buyer.

I've mentioned this before, but Fiverr's articles do mention "tone" when discussing what effective communication is. Tone should be "friendly and polite" and you should "find solutions, rather than assign blame." I noticed that for me, "Effective communication" is lowest on gigs where I have to provide constructive feedback - this includes proofreading, writing coaching/advice, beta reading, website content audits, and Linkedin profile reviews. It seems like I'm not polite or friendly enough when buyers ask me to "tell them what's wrong." My direct style of telling buyers what's wrong might seem accusatory to the AI monitoring my conversations with my buyers.

No, that would be against Fiverr's ToS, so both accounts would be permanently suspended. The current situation isn't ideal either because your existing account is permanently un-leveled, so you will never have access to features that the leveled sellers get unless you can prove that you haven't violated Fiverr's ToS. This is really difficult because Fiverr gives vague details on why accounts are flagged and Fiverr support either closes tickets created by these sellers (or gives templated, AI responses). It doesn't look like these flagged accounts are actually being looked at. The manual review might be an AI-generated report summarizing why the account was flagged. If you depended on Fiverr as your main source of income, you should probably start looking for other sources of income. You might have orders from Fiverr but it won't be as much as you've had in the past. I know this isn't the answer you want to hear, but I don't see Fiverr giving much feedback or support to sellers whose accounts have been flagged for violating Fiverr's ToS.

Hi @hashir33 - Logging in from another device is perfectly okay (for example you can log in to Fiverr on your phone via the mobile app, your laptop during the day, and your PC at night). These are all your own personal devices. The problem is, if you log on your Fiverr account from another device is associated with another Fiverr account that violated Fiverr's ToS. We don't know what criteria Fiverr uses to determine this. One user whose account was flagged for "location inconsistency" didn't own a computer and used only library computers (that were probably associated with multiple accounts). Another user helped a friend get set up on Fiverr, but used his own computer to do so (not his friend's). Both user accounts got shut down. Other users purchased computers from others who had Fiverr accounts, and said they were flagged. And a Fiverr staffer on the forum specifically stated that changing your location (as in leaving the country) could result in an account suspension. That's why the Fiverr staffer recommended that we notify Fiverr anytime we leave the country.

In the 117 orders that I've placed over the past 2 years, I've never been scammed by a Pro or TRS seller. I've had zero issues with a Pro seller, and only one hiccup with a TRS seller. Level 2's are tricky because that's where you can often find the best talents (but as a new buyer, it may be hard to differentiate between the good sellers and the bad). When did the bad experience happen with the TRS (before or after the review)? I found your review on the TRS profile: I know you mentioned most of your "bad" sellers were found before the sale/purchase. If you don't see a report button in chat or if you find an account violating Fiverr's ToS (as in using fake profile pictures or locations), you can report the user to Fiverr via support ticket here: https://www.fiverr.com/support_tickets/community-standards-and-terms-of-service/report-violation/create-ticket

"TRS" stands for "Top Rated Seller." These have the badge next to their names (and are vetted by Fiverr). Level 1 & Level 2 sellers are not vetted by Fiverr (these sellers receive their levels automatically when specific metrics are met, such as reaching a certain number of orders and sales). It looks like the last seller you used was TRS, but it's hard to tell with the others (they may have lost their levels when the new system was launched). I don't see you using any sellers - these are sellers also vetted by Fiverr to have this badge on their account.

Hi @hashir33 - It could be any number of reasons. Do you use public computers for your Fiverr account? Did you buy your computer second-hand? Do you allow other Fiverr users to log in from your computer (or have you logged in to your account on someone else's computer)? Are you (or have you ever) operated as an agency (e.g., a team working under one account)? Fiverr currently allows teams to work under one Fiverr profile if they are clear they are operating as a team (but only one person is responsible for logging in to the account and managing it). Your account flagging might also be related to your international travels or if you use VPN (Fiverr recommends that you notify them via support ticket if you travel outside of the country or use VPN to avoid any potential issues).

Hi @tkojohn, It is frustratingly hard to find a good seller on Fiverr - I've also lost over $2k on bad sellers (and it took me over a year to feel comfortable as a buyer on Fiverr). The only reason why I continue to buy is because I'm also a seller, and I appreciate the amazing talent that you can find on this platform, once you know how to properly vet your sellers. New buyers have to be especially careful because a bad seller could trick you, if you aren't familiar with how Fiverr works. However, in most of these cases, even if Fiverr can't replace your lost time, they usually refund your money (and will investigate any accounts that you flag with "report"). To report a seller (before purchasing the gig), you'll have to click on the three dots at the top of any of their messages and "Report": Over the past 2 months, Fiverr had a mass flagging of accounts due to "location inconsistencies" since they know that there are many sellers who aren't truthful about their location. They also recently revamped the level system and review system, to crack down harder on those who manipulate the review system and hopefully flush out some of these bad sellers. They are also revamping programs for Pro sellers and agencies to help highlight sellers and agencies who are vetted manually by Fiverr. So Fiverr is trying to improve and make it easier to find good sellers. Only time will tell if these changes are effective, though. For me, the number of reviews is just one thing that I look at (I have been scammed by a seller with over 1k 5-star reviews). Instead I use inbox chats to discuss my requirements and "see" how sellers communicate and conduct themselves.

Hi @tubaasnari, If you didn't get an email from Fiverr with withdrawal instructions, then most likely your account is still under review. It can take longer than 90 days, and I can see that @ana_tomy did follow up on your ticket about 8 hours ago. Please allow the team time to complete their review and get back to you. Adding more tickets will only slow down their process.

Please do! I haven't seen any feedback from those who converted their accounts to the new agency profiles. Hopefully your posts can encourage more feedback and discussion on this new feature. I also noticed that when I use the limit-orders-in-queue feature, if I turn that feature off, impressions jump back immediately (as opposed to using Out-Of-Office, where it usually takes 3-4 days to start getting impressions again).

Hi @hashir33 - I can see that you tagged several Fiverr staffers to this thread, so I'm hoping that they will be able to look into your ticket and provide your with more details on why your account was flagged. I asked @Kesha to clarify location inconsistency in this thread here: https://community.fiverr.com/forums/topic/326680-can-i-use-different-wifi/?do=findComment&comment=2043865 If you travel often (especially outside of the country), then it's best to put in a ticket to CS so they are aware of your travels. Also, based on what I've seen on the forum, it also seems like accounts are being flagged for "location inconsistency" when they use a computer that is linked to another Fiverr account that violated Fiverr's ToS. This may happen if you are working off of a public computer (such as a library computer) or help a friend or family member set up their Fiverr account on your computer (this violates ToS because you are creating another account, and users are only allowed one account). It might also be possible to get flagged for "location inconsistency" when you use a second-hand computer that was purchased from another person (and that computer is linked to another Fiverr account). If your account is flagged, you can still sell services and operate as normal on Fiverr, you just won't have a seller level, or any of the perks that you can get from having a level.