trovatori

Yes, exactly the same for us

If it's any consolation, we feel exactly the same as you! We've worked hard on Fiverr over the last few years to build a great reputation for quality work, client satisfaction and have achieved consistently high scores - all 5 stars except for two 4.7 stars (which have only occurred since their new scoring system was introduced). We're always open to improvement, but our enthusiasm has also been dashed by this incomprehensible new system where we can't even be told why our 'Client satisfaction' has been labelled 'Strong negative impact' on one of our gigs. Our 'Success Level' dropped a point last week but we have no idea why. We've never received any complaints from clients so just can't understand how this new system is correct or acceptable, and Fiverr Customer Support's lack of help just makes us wonder how much longer we'll be happy to work under this new system... we may eventually have to take our skills elsewhere!