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Everything posted by jefftuts
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Looks like reviews for buyers are now showing 3 decimal places!
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Seems like they dropped everyone by .1 and called it a day 🙂 If only they knew how many people depend on Fiverr for their livelihood...
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Jumping in to say I was dropped from 4.9 to 4.8 as of this morning This is starting to get very, very exhausting
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Official feedback thread re: the new leveling system
jefftuts replied to frank_d's topic in Fiverr.com Feedback
In the same boat here. My rating was previously 4.9 in the new Seller Dashboard. As of this morning, it dropped to 4.8 Concerning. -
What's the motive for Fiverr though? Higher cost orders = more platform fees they can pocket, right? Shouldn't they reward sellers who convert buyers onto higher cost gigs? Maybe I'm missing something here.
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Does anyone know if they're calculating "Rating" on a 60 day rolling scale like before, or is it now account lifetime?
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Man, this new rating system is absolutely ruthless. The increased requirement to 4.8 to keep Top Rated Seller status, while simultaneously changing the review system so buyers leave 4.7 (and lower) more often is a difficult pill to swallow. I'm usually not one to complain, but this is rough. Not sure how many sellers feel the same, especially those focused on maintaining TRS status.
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Furthermore, what are the criteria factored into the Success Score? Some transparency would be appreciated.
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I think it's the opposite. I predict they are planning to merge your Repeat Buyer score into this, which is a bit upsetting personally as my services aren't really the ones that people buy on repeat. Wish this was more transparent 😕
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I am curious what specific metrics will be counted for your new "Success Score" - does anyone have more context on this?
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Top Rated Seller Facing Unexpected Support Delays - Anyone Else?
jefftuts replied to jefftuts's question in Starter Questions
Hey folks! Just wanted to update the thread that CS just responded and got everything resolved perfectly (as usual) Definitely a little longer of a wait than normal (a bit over 24 hours this time), but better late than never!- 7 replies
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Top Rated Seller Facing Unexpected Support Delays - Anyone Else?
jefftuts replied to jefftuts's question in Starter Questions
Thanks for the reply! However, it looks like your response was generated using ChatGPT. I'm more interested to hear other sellers share their personal experiences with customer support response times 🙂- 7 replies
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Top Rated Seller Facing Unexpected Support Delays - Anyone Else?
jefftuts posted a question in Starter Questions
Hey fellow sellers! Has anyone else recently encountered longer-than-usual response times from Fiverr Support regarding order issues? As a TRS, I've consistently experienced efficient and timely responses in the past, usually within a 20-minute to 4-hour window. However, I'm currently facing an urgent issue that could potentially impact my seller status if not resolved, and my latest support ticket has been pending for over 12 hours. This is quite unusual based on my past experiences. If any Fiverr staff on the forum could confirm whether the Customer Support team is experiencing higher volumes or increased wait times, it would provide some much-needed clarity. Any insights or advice from the community would also be greatly appreciated. Thanks in advance!- 7 replies
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Yes, mine went away after about 10 hours. I also received a notification saying my W-9 was processed & verified.
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Just filled out my W-9 for the first time! Can anyone confirm how long the orange bar notification stayed for them? It’s still there for me despite submitting the form.
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