dejanpetrovik

I updated 2 gig categories, added one in a wrong subcategory by mistake, went automatically into pending and was denied...created a new identical gig offering pre-recorded voiceover and music (my own creations). However, Fiverr denied the gig, I got warning and was demoted to level 1 citing platform rules against offering products. Interestingly, similar offerings in my own niche seem to still exist on the platform. This follows a recent success score of 4, which I believe unfairly compares me to sellers offering pre-made content. Previously a Level 2 seller with 556 completed orders and strong reviews, I haven't received new messages or orders in 3 weeks and now I need to wait 4 months. These recent ,,after the fact" platform changes and the denial of my perfectly good pre-made content gig make me wonder if Fiverr is becoming a joke for serious sellers.

This is me now. From Level 2 with over 550 orders completed, 95% 5 star reviews, received this New Seller status today and my next evaluation is going to happen in Back to the Future on January 01, 1970 🤣

They opened the possibility for me to change the main category, I added a subcategory that is not exactly appropriate and the gig automatically went in pending status, I immediately wrote an email to point my mistake but the gig was denied anyway. I recreated the same gig yesterday and today it was denied again, I received warning and level demotion. The reason stated was that the gig was not appropriate for the marketplace. The gig offered premade content done by me and it was on my profile for 2 years without any issues. I can still see gigs offering premade contend and I don't understand what is going on actually.

Yes I did. I received a notification and the condition was to act fast. I wanted to change the category of 2 gigs. One of them got deleted because I mistakenly added it in a subcategory that needs live video to be approved. Tried to stop it, send an email to CS, but they deleted it 🙂...that gig had only 11 orders. Creating a new one as we speak.

They could change it. I think it was possible in this context only because the appropriate category didn't exist at the time the gig was created.

I wrote here before, but wanted to update - (Level 2 seller with over 550 orders and so mostly 5-star reviews so far. My profile was changed to LOW PERFORMANCE/NO LEVEL, my gigs are no longer showing in search results.) I was unavailable in January and February to complete two projects. After finishing those projects, the new level system came into effect, and I haven't received any messages or orders for a while now. Today I noticed I can't even promote my gigs - all my eligible gigs are set to UNQUALIFIED.

I have a few gigs that were created way before the appropriate categories existed. I was wondering, if someone has experienced help from customer support in getting these gigs moved to the most appropriate categories now?

Today, for the first time, I noticed a "what went well" section below the delivery rating on the order page. I'm not sure if it was there before (I hadn't seen it until today) or if it's a new addition during this "transitional period." While it's a positive step for transparency, my main point from the beginning has been wanting to see "what didn't go well" according to the client. This would help us improve by understanding the context of a 5-star review alongside the positive and negative feedback, within the overall scope of our communication with the client.

Hi, When will this issue be resolved? @fiverrsuppport Please check the screenshot bellow, it is from 2018.

Check this thread: the new leveling system

That is great to hear. In my case it is 4 on all gigs which is weird and my gigs are not available in the searching results so I can not make new orders and improve at this point. Only with former clients and was told to wait for months!

This is what I received as an answer after sending 5 tickets to CS and received identical AI bot message to all of them although they were addressing different issues. We must do something about this. Does anyone have any suggestions?

@milos_siena Thank you for clarifying. While I appreciate your explanation and the identical one I previously received I still struggle with a few aspects of the "after the fact" announcement. 1. My primary concern is the lack of transparency in implementing the factors contributing to my current "Low Performance" status. Previously, I could learn from client feedback and refine my offerings, but the new system didn't allow me to access specific details while it was implementing, making my ability to actively improve impossible. While receiving positive reviews and client feedback, didn't provide the specific insights. 2. I believe directly comparing my services to other freelancers in the niche might not be entirely fair. I specialize in custom-made materials, crafting each project from scratch, which the system interprets as lower performance. My approach naturally requires more time than services offering pre-made content, re-selling the same content over and over again. For the past six years, I've relied on Fiverr as my primary source of income, and I've built a well-respected profile on the platform. However, the current situation raises doubts about my ability to maintain sustainability on this platform. I sincerely hope to find a solution that allows me to do that.

Same here. I have experienced change in income....right now my gigs are not showing in the search results as if they do not exist. I am currently NO LEVEL with 556 orders completed and all 5 star reviews ((except several orders) ). On my side I can see Level 2 but not able to use any of the new system Level benefits. And interestingly all my successful gigs have the same success score of 4. Identical! Sent couple of tickets to CS and received the same automated message. Does anyone have any suggestions how to go about this?

Same here, suddenly NO LEVEL. This is one of the messages I wrote to CS - While I understand that the Success Score considers gig activities and time (as per the webinar), I believe directly comparing my services to other freelancers in my niche might not be entirely fair. I specialize in custom-made materials, crafting each project from scratch, which the system might interpret as lower performance because this approach naturally requires more time than services offering pre-made content, re-selling the same content over and over again.

I have experience change in Fiverr income and engagement with clients in general in the past few months...right now my gigs are not showing in the search results as if they do not exist. I am currently NO LEVEL with 556 orders completed and (except several orders) most 5 star reviews.

A part of my first ticket regarding this: ...I can understand the whole "performance metric" thing they have going on, but my main concern is WHEN was decided that I'm "Low Performance." All I have received is 5 star reviews from most of my clients from 556 orders completed. Before, I could learn from client reviews and improve my service based on that. Now, it's like they're hiding the feedback details, and it seem imposible for me to get better. It's tough to adjust and show improvement when I barely get any orders for the past 6 months and now my gigs are completely removed from the search page as if they don't exist... and I've consistently received the same automated response from the Fiverr Support Team for completely different issues.

My experience with the new Levels system on Fiverr seems at odds with my positive seller history. As a Level 2 Seller for 6 years with over 400 positive 5-star reviews, I received a Success Score bellow Fiverr Standards. Unfortunately, this has resulted in NO LEVEL profile, my gigs being hidden from search results, and I've consistently received the same automated response from the Fiverr Support Team when seeking clarification and help in resolving other gig category related issues.

I've been trying to address some concerns regarding my Fiverr profile, but I keep receiving the same automated response. While I appreciate the initial information, I was hoping to connect with someone from the Fiverr Support Team who can help me resolve the issue.