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Official feedback thread re: the new leveling system


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On Saturday, my rating (success score) went down from 6 to 5. Today I went back up from 5 to 6.

Two things might have caused it:

1) Fiverr changed the algorithm because from Saturday til now, I only delivered 2 orders, and nobody contacted me.

2) the magic of 1 excellent and extremely detailed 5-star review I received this morning....

I'm still guessing what might have caused it. 

Edited by lievevandyck
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1 hour ago, cucinavivace said:

What do they change next, and what do I lose then? Now they want us to pay to get rudimentary statistics on buyers. Maybe they'll decide we have to pay monthly to be on here at all, or that TRS sellers only get 75%, or we have to wait a month to withdraw funds because they're going to give buyers more time to complain. I think I've decided I just can't risk it. This is how I make a living, and the facts are clear. This platform doesn't care about my living and will strip me of any earned achievements or recognition that allow me to succeed here with no notice when it suits them. There are other options.

Excellent point! I'm a full time freelancer, but to be honest I have never trusted Fiverr 100%. It's a 3rd party platform, and we don't have any control over our profiles. Tomorrow they can just delete you, and pooff everything is gone, you will never have a chance to recover it especially with those AI bots which reply the support requests. That's why I have other projects and also I keep contact details of my customers just in case.

Now I see the situation like a sign to focus on my other project which I believe in, and at some point to make Fiverr not important at all, so they can do whatever Failure score they like

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1 minute ago, katherinasim said:

Excellent point! I'm a full time freelancer, but to be honest I have never trusted Fiverr 100%.


I've never fully trusted any of these platforms, but I've given them the benefit of the doubt and said "Ok, I'll do what you say and see if I get what you promise." And now they've proven we won't. To me it's as tidy as that.

We can see from the support replies and continued staunch defense of this new system that Fiverr only views this as something they're allowed to do and nothing else matters. No consideration has been given to what sellers lose in the process or whether or not we deserve the consequences. There's what you "can" do to other people and what you "should" do to other people. So at least now we know where we stand on that question.

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I'm just so confused on these new metrics. I have done over 350 orders, im 5 star rated, i have 100% on response, ive only had to cancel 3 or 4 orders in 5 years, yet my success score is 5/10 because apparently my communication and conflict free order status "needs improvement", even though my order cancellation is positive.

 

Then when I click to find out more about this, the wording is so vague. I have no idea how to improve "conflict free orders" or "effective communication" because as far as I can tell, neither I nor my buyers perceive any problem in those departments.

 

Basically Id love to know how to up my success score but it all seems to vague I have no idea exactly where my metrics are failing and why. I cant think of anything I could be doing better. After 5 years on this platform this is so disappointing and disheartening.

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5 minutes ago, cucinavivace said:


I've never fully trusted any of these platforms, but I've given them the benefit of the doubt and said "Ok, I'll do what you say and see if I get what you promise." And now they've proven we won't. To me it's as tidy as that.

We can see from the support replies and continued staunch defense of this new system that Fiverr only views this as something they're allowed to do and nothing else matters. No consideration has been given to what sellers lose in the process or whether or not we deserve the consequences. There's what you "can" do to other people and what you "should" do to other people. So at least now we know where we stand on that question.

This is what I received as an answer after sending 5 tickets to CS and received identical AI bot message to all of them although they were addressing different issues. We must do something about this. Does anyone have any suggestions?

fiverr staff answer.PNG

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Just to update on my ever-changing SS. Saturday, after 3 5-star reviews, I went from 8 to 7.

Since then I had 8 orders and 4 5-star reviews and I'm back to 8.

I don't know what to make of it, but at least it's nice to know that, just like it can randomly go down, it can also go up as easily.

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Just now, zerlina84 said:

Just to update on my ever-changing SS. Saturday, after 3 5-star reviews, I went from 8 to 7.

Since then I had 8 orders and 4 5-star reviews and I'm back to 8.

I don't know what to make of it, but at least it's nice to know that, just like it can randomly go down, it can also go up as easily.

That is great to hear. In my case it is 4 on all gigs which is weird and my gigs are not available in the searching results so I can not make new orders and improve at this point. Only with former clients and was told to wait for months!

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41 minutes ago, zerlina84 said:

Just to update on my ever-changing SS. Saturday, after 3 5-star reviews, I went from 8 to 7.

Since then I had 8 orders and 4 5-star reviews and I'm back to 8.

I don't know what to make of it, but at least it's nice to know that, just like it can randomly go down, it can also go up as easily.

Success Score is the NEW Cardio for all of us!! 👀🥲😂

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My battle for today is whether or not I should contact Fiverr about an add-on sent for the client's approval after an order was placed, because the client said they've been charged for it and the system's telling me that they still need to accept the offer.

I know other messages haven't been getting through.

Will contacting CS about something that might be wonky about Fiverr's system as it relates to a specific order be considered a "conflict" and affect my social credit score?

Edited by mandyzines
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22 minutes ago, mandyzines said:

My battle for today is whether or not I should contact Fiverr about an add-on sent for the client's approval after an order was placed, because the client said they've been charged for it and the system's telling me that they still need to accept the offer.

I know other messages haven't been getting through.

Will contacting CS about something that might be wonky about Fiverr's system as it relates to a specific order be considered a "conflict" and affect my social credit score?

it will! In some post they said any CS contact related to a specific order influences Conflict free stats

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11 hours ago, purpledog32 said:

I decided to take the time to watch the recent webinar on Fiverr's new level system. I wish I hadn't...now I'm even more disgusted. It seems Fiverr's goal with the new system is to push freelancers who don't bring in the big bucks...OUT. If they can get rid of the small money makers and focus on the big money makers...that means more money in Fiverr's pocket. 

As of today, I've dropped another success level. I'm not sure what caused the drop. It's hard to figure out with Fiverr's new "transparent" level system(?), Should I hang around until my success score slowly sinks to the bottom? Ten years of hard work and great reviews means absolutely nothing. Why even bother with reviews if they don't mean anything?

I keep waiting around hoping Fiverr will make improvements to their level system. I SHOULD NOT be a Level 1 seller. It's an insult to ALL Fiverr sellers that have mysteriously dropped in level status with no logical explanation. 

 

I don't know if Fiverr is purposely trying to push sellers in the lower pricing bracket out, but as someone who is a pretty good earner in my section of Fiverr I don't feel like Fiverr is necessarily "on my side" either. Fiverr in general is sending very mixed signals to me - encouraging Pro/TRS sellers like myself to increase rates, while simultaneously making decisions that seem to favor price decreases. Fiverr's whole public advertisement campaign revolves around "easy and cheap," so who knows.

Right now I don't think that Fiverr knows what Fiverr wants, truth be told. I believe that many of their recent changes are flowing out of a short-sighted reaction to shareholder dissatisfaction and the need to look like a company focused on progress. I worked in the retirement planning & finance sector of the US economy for about 5 years before transitioning to voice-over. During that time I spent a lot of hours watching companies transition from private to publicly traded. My experience has been that once the shareholder becomes the driving force bottom lines change dramatically, and many companies dip in user-satisfaction out of desperation to stay relevant to investors.

We'll see though. Keep up the good work you've been doing! I hope that someone at Fiverr cares enough to give the community a response that doesn't feature "We hear you" as a magic pill.

Edited by texvox
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I think that the new feedback system doesn't help sellers, especially the "value for money" parameter: clients that left a medium rate about that often rate the quality of our works at best, this is incoherent and doesn't help give a proper overview of projects evaluation, It just shows that a client would like to spend less money for a service, but that parameter affects our rating.

One of the pros of Fiverr Is that clients can find the service they want from tons of different freelances and budgets, so is "value for money" criteria really necessary? Does Fiverr inform clients what Is our actual earning (clients know that Fiverr holds 20% of the budget) before let them give a feedback about Value for Money?

I reckon that the past "delivery as described" parameter was much better, much trasparent, better able to give an overview of freelance quality service to new potential client.

Edited by saveriotanzi
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1 hour ago, ragabzzzzz said:

Any one know how many orders for new sellers to start calculating the success score?

not really... I have gigs with 10 reviews that don't have a success score and gigs with 2 reviews that have one

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6 minutes ago, Alex.M said:

not really... I have gigs with 10 reviews that don't have a success score and gigs with 2 reviews that have one

Because, in theory, it's calculating it according to other sellers in your category then the number of orders required will depend... 

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Recently, a buyer kindly provided me with a tip for a job well done, and I am grateful for their generosity. However, I noticed that the accompanying star rating was not reflective of the positive feedback. The buyer gave me 4 stars instead of 5, and I suspect that they might not be fully aware of the implications of the new rating system.

It seems that buyers may not be aware of the exact star ratings they are assigning due to the recent update. This discrepancy could potentially have a negative impact on freelancers who rely on positive ratings for their work. As a dedicated member of the Fiverr community, I am reaching out to bring this matter to your attention in the hopes that it can be addressed promptly.

I kindly request that you review and consider making adjustments to the new rating system, ensuring that customers are fully informed about the implications of their ratings.

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My gig is still missing, and my success score remains at 4...

I've had 4 new orders since the installation of the new system, external customers of mine that I've managed to persuade to order through Fiverr to try to resolve this, but everything remains the same.

Despite my requests, they have given all 5-star ratings, including the internal survey afterward, and yet nothing changes!

Captura de pantalla 2024-02-28 072743.png

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7 minutes ago, abeljimenez271 said:

Despite my requests, they have given all 5-star ratings, including the internal survey afterward, and yet nothing changes!

Are you literally guiding & coaching your (external) buyers about what/how to fill the review forms?? 🫠

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31 minutes ago, abeljimenez271 said:

My gig is still missing, and my success score remains at 4...

I've had 4 new orders since the installation of the new system, external customers of mine that I've managed to persuade to order through Fiverr to try to resolve this, but everything remains the same.

Despite my requests, they have given all 5-star ratings, including the internal survey afterward, and yet nothing changes!

Captura de pantalla 2024-02-28 072743.png

I was talking about this on a different thread... if by chance you get hit by some private feedback **** or you get a bad review, you can't really fix thingis without new orders so that 30 day grace period equals 0 if you don't actually have the chance to do something. How can you fix different metrics without new orders? What exactly are we suppose to do 

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19 minutes ago, priyank_mod said:

Are you literally guiding & coaching your (external) buyers about what/how to fill the review forms?? 🫠

I'm not sure what's on your mind, but what other option do I have? Could things possibly get any worse? Well, they could suspend my account, but honestly, it wouldn't change much since I haven't received any orders on Fiverr for weeks. So, I had to give it a shot.

I launched my gig about 4 months back, always playing by Fiverr's TOS and keeping my metrics in check (or at least I thought so). But what did it really g
image.png.d4e54ba29713e0a675aa50a865a022c6.pnget me? Absolutely nothing...

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9 minutes ago, Alex.M said:

I was talking about this on a different thread... if by chance you get hit by some private feedback **** or you get a bad review, you can't really fix thingis without new orders so that 30 day grace period equals 0 if you don't actually have the chance to do something. How can you fix different metrics without new orders? What exactly are we suppose to do 

This is exactly what I was questioning the folks at Fiverr in a support ticket: how am I supposed to boost my score if my gig has vanished? Their response was quite literal: I should bring in outside traffic to my gig...

Captura de pantalla 2024-02-28 080946.png

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3 minutes ago, abeljimenez271 said:

This is exactly what I was questioning the folks at Fiverr in a support ticket: how am I supposed to boost my score if my gig has vanished? Their response was quite literal: I should bring in outside traffic to my gig...

 

They obviously have template replies for specific questions, and this was definitely one of them. 

I think the grace period should be much longer, since it's very difficult to change that score. If they would keep the 2-month period like they did until now, it shouldn't be that much of an issue. But when the score covers your entire account's activity and you had tons of orders for example.. it will take a looooong time to recover if you're hit by some bad reviews. 

Personally, I think it's a double-edged sword. They do encourage you to increase prices to avoid those bad buyers, then again if you overcharge, you get hit with a lower value for money score. They have to tell us at least what timeline are they covering, what reviews are considered "most recent", are those from the past 2 months, 6 months, past year? I understand why they hide some information, but this is definitely something Fiverr needs to be more transparent about. 

 

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27 minutes ago, donnovan86 said:

They obviously have template replies for specific questions, and this was definitely one of them. 

I think the grace period should be much longer, since it's very difficult to change that score. If they would keep the 2-month period like they did until now, it shouldn't be that much of an issue. But when the score covers your entire account's activity and you had tons of orders for example.. it will take a looooong time to recover if you're hit by some bad reviews. 

Personally, I think it's a double-edged sword. They do encourage you to increase prices to avoid those bad buyers, then again if you overcharge, you get hit with a lower value for money score. They have to tell us at least what timeline are they covering, what reviews are considered "most recent", are those from the past 2 months, 6 months, past year? I understand why they hide some information, but this is definitely something Fiverr needs to be more transparent about. 

 

Absolutely, if they're considering the entire lifespan of the gig, it's going to be extremely challenging to turn things around.

 
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