vickieito

@Lena - Can you follow up with the CS team to make sure @vicarious1's ticket is getting the attention it needs? Thanks in advance for all your help!

I direct my buyers directly to other sellers by sharing the seller's link with my buyer. If my buyer really want to work through me, even after I share the other freelancer's link and prices, then I charge a project management fee that covers for the time and liability I take on to ensure the quality of all of the work the buyer needs including what I may do for the buyer. For example, I might do the writing and curriculum alignment while other sellers may do data entry or voiceovers.

HI @developerlikhon - It may take some time before you can figure out your security code. Right now is a really stressful time for you, so you might want to try answering your security questions when you aren't so anxious. I know when my husband passed away, it took me a long time to figure out his unlock code for his iPhone. All the codes I could think of initially didn't work, and each time I tried, the wait time to try a new code increased, by hours, and then by days. So I took a much needed break for several weeks. Once my head stopped spinning and I could think more clearly, the unlock code just came to me. I hope the same for you. I can understand your distress as well - My Fiverr account was hacked into last year due to clicking on a link to a "resume" that I was supposed to view but couldn't bring up. Shortly after clicking on the link, I was kicked out of my Fiverr account and I found out that my account no longer existed - the hacker withdrew all my Earnings and put in a request to shut down my account. I really thought it was the end of my Fiverr career and had little hope for my account being restored. It was very scary because it was the only source of income for my family at the time. I was very lucky that my account was restored. The mass cancellations of all orders in queue brought my level temporarily to Level 1 but I was brought back up to Level 2 very quickly, and after five months, I was able to reach TRS status and my highest earnings on Fiverr. My husband passed away around that time, so things have changed since then. But I'm doing what you are doing - trying to recover and rebuild from what has happened. I really hope you can recover from the hacking and wish the best for you and your business! 💗

I have "Order cancellations" showing as "Room for growth" on a gig that has only 1 cancellation (and Fiverr CS just confirmed today that this is not being counted towards my Success Score - this order was in "incomplete status" for months because I never got the order requirements, so I eventually canceled it). When I asked why I had "Order cancellations" showing as "Room for growth," Fiverr CS told me that my history is being compared to other freelancers in the same category/pricing and then suggested that I improve my communication by visiting the Communication Best Practices hub. This answer doesn't provide much clarity but it's probably the best answer CS can give us.

Hi @vicarious1! The answer to your question is here in this post: Basically... You can't see your requests until someone (an interested seller) responds to your request. Once you post your request, Fiverr's matching system will match you with different sellers. If they are interested, they will contact you or send you an offer. If they aren't interested, you may never see your request again. You can only access your request if an interested seller contacts you (and you can access it from the message the seller sends). Unfortunately, this isn't possible with how Fiverr has its Brief & Match system set up - which is for you to enter information and Fiverr's system to do the matching. I choose not to work with this system because I like to vet my sellers on my own, which seems to be what you are doing. I usually just save my briefs to a Word doc template that I can share with any seller that needs to see my project details. You do need to be careful to customize your message to each seller (if you send the same exact message to multiple sellers, your account may be flagged as spam). Having two accounts is against Fiverr's ToS, even if done by mistake, but hopefully Fiverr support can help you delete the second one that you accidentally created. You can contact Fiverr support at support@fiverr.com to submit a help desk ticket on this issue or follow the link here: https://www.fiverr.com/support_tickets/account-and-security/account-verification-and-security/other

Since Fiverr now allows reviews for orders that had deliveries (but were canceled), she could still leave a bad review. The only difference would be that her public review would be marked as a "canceled" order and you don't get paid for your work. I've only had 1 buyer who gave me this type of feedback and I did cancel. The buyer was vague and didn't know what she wanted - she only said "I'll know it when I see it." After a week of back and forth with very little input on her part, I could see that I was wasting both her time and my own, so I had no problem giving her a refund. Since the buyer knew I was watching out for her best interest, she was grateful for the way that the order was handled. Normally, if there are just minor changes (not major changes) that need to be made, yes, a buyer can submit a revision request to get that done. As @newsmike says, each seller is responsible for letting their buyers know what changes are allowed in a revision request. For example, I am willing to rewrite a work experience on a resume, but I won't give a completely new design or optimize the resume for another industry. If a buyer were to find a mistake that I made, I'd make the changes for free and wouldn't count it as a revision. I think many sellers would do the same, but do check with your sellers first to make sure. When it comes to "poor quality," do as @newsmike suggests and request a revision. Do this at least once. Be very clear about why you think it is poor quality and why it doesn't meet your expectations. You don't have to point out every single issue, just give a few examples. Sometimes deliveries perceived as "bad quality" are the result of miscommunication. This can usually be corrected with one or two revisions. Other times, the "bad deliveries" are clearly "poor in quality" and this can also be discovered within one revision. At that point, kindly tell the seller that they will not be able to meet your expectations, and submit a request to cancel the order.

Hi @lichanna, As a beta reader, it is your responsibility to tell your readers what services you are offering and what they can expect. What genres do you read or not read? What criteria are you using to review their book? How will your report look like? Do you offer inline commentary or will you only be offering your feedback by report? If you are clear on what you are offering, it's hard to disappoint your buyers because you will deliver exactly what you say you will deliver. If you are worried about your services, spend more time refining your gig until you are sure you understand all of the details that are needed to provide a smooth customer experience for your buyers. As a beta reader, I give my buyers a grade based on 10 literary focus points (the score is out of 100 pts). If the buyer wants to include their own set of criteria, I incorporate that into my report. Sometimes my reports are long (my longest report was 24 pages full of examples), but sometimes buyers only want simple feedback - they just want to know your impressions and the factors affecting reader attrition in 200 words or less. Most of my reports are no longer than 5 pages, with inline commentary in a Word doc (or annotations/comments in a PDF).

This has nothing to do with forum badges but it does touch on the things you should be using the forum for - to learn, grow, share, and connect with others on the forum. If you're interested in growing your business, I think @priyank_mod offered great advice. Staying "busy" on the forum chasing badges is not a good use of your time (as @priyank_mod advises). Forum badges won't help you make money. If anything, it uses up valuable time you could be using to improve your business. I wasn't active on the forum until I was a Level 2 seller. I tried as a newbie seller once, but the forum was so full of bad advice and spam that it was hard to know who to listen to. The Help Center had all the information I needed to grow my business to the point that I was confident that I could identify bad advice if I saw it.

I'll add to the fun! I have a ticket, opened 25 days ago, because my Response Rate disappeared. It has been non-existent ever since: This was the image I sent: Then my Success Score dropped down, so I asked if it was related: I haven't heard from them since, but I know the tech team has a lot on their hands (the site has been glitchy) and I do see the "last activity" on the ticket update, so I'm guessing they're following up every few days or so. I'm just keeping the ticket open to see how long this will stay open.

Hi @casteel_cv, It's a combination of what you and @smashradio are talking about - you are looking for a service that is in demand (buyers need it) and @smashradio is emphasizing an important point - you actually have to be very good at what you do. This article might help you find out the best services to offer to your buyers: The platform has changed a bit, so if you are looking for trending subcategories, just click on the main category and look at the subcategories that show up under "most popular in...[main category]":

@tubaasnari - Can you answer this question as well? ⬆️ I'm trying to figure out why you were given a 90-day account review - that usually happens when an account is flagged for violating Fiverr's ToS. Why was your account disabled? Was it flagged? For me, Fiverr was able to confirm pretty quickly that the hacker logged in to my account (bypassing the 2-factor authentication) and withdrew to a different PayPal account before submitting a request to shut down my account. Since it was all done on Fiverr's platform, Fiverr was able to confirm the suspicious activity, restore my account, and compensate me for my loss. My account was temporarily disabled until I completed all the security measures to protect my account, but it was never suspended, or flagged for review by the Trust & Safety team.

I love it, @emmaki! Great use of negative space and a much better color scheme than Fiverr's new design. I think your buyers will appreciate it, too! I like how you mentioned how Fiverr handles the payments - many buyers think sellers get paid as soon as the order is placed (and don't realize that Fiverr takes off 20% from the top and the seller might not get the payment until 14 days after the order closes). Some buyers also think that sellers can see and quote in their currency and that the seller is sending them annoying reminders to tip. Most of my buyers have questions about buttons that they see, so that's why I always save screenshots of my experiences whenever I buy.

In my early days as a newbie seller, the order chat was used instead of Fiverr's Zoom (usually for buyers who just wanted real-time corrections). Since I broke my rule and started using more Zoom (to prove I wasn't AI), feedback is either given by Zoom or as a written report. I don't get many orders on these gigs, so it might take some time before I see any Success Score changes for those gigs.

No. Free revisions expire after the order closes. Yes - absolutely! No - it's a terrible approach. Doing orders in the inbox won't protect you or the buyer. The buyer has no obligation to pay you for work done in the inbox. Doing "free" orders in the inbox won't affect your gig rank - doing it as an order will (and it might help you get better visibility in search if the buyer is pleased with your work). It's best to do it as an order, and if the buyer doesn't agree, you can block or ignore the buyer. You don't have to do free work. You are a freelancer and should be paid for your time.

Oh, that's disappointing! How did your account get shut down...by the hacker, by you (via help desk ticket), or by Fiverr (via a flag)? When my account was hacked in May 2023, the hacker withdrew my Earnings and then shut down my account. I was chatting with a customer and suddenly got kicked out (and couldn't log back in - the account no longer existed). I had to search my junk mail for the email from Fiverr stating that my account was shut down "per my request." I forwarded that email to Fiverr support and opened a help desk ticket. Fiverr said that my account was shut down by the hacker with the reason of "I have multiple accounts." Which was untrue. Luckily, Fiverr did reinstate my account after 4 days (in restricted mode), and I was able to message my buyers after 6 days and have full access after 14 days (it took some time to re-verify my phone number). I also got compensated for the Earnings that I lost due to the hacker. I wonder why our experiences are so different, when we were both hacked and the hackers withdrew our Earnings. @tubaasnari, Can you provide more details on how you found out your account was hacked (and how you think the hacker got access to your account)? For me, I believe it was through a downloaded file sent to me by a potential buyer.