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Hi @harry_allay - I suggest that you spend more time working on your profile and gig. Buyers can tell if a seller takes the proper time setting up their profiles and gigs. Proofread your content, especially since you are offering script writing services. Take advantage of all of the tools that Fiverr gives you to showcase your talent and skills. You can start with your gig gallery, and by adding a gig video, 3 images, and 2 PDFs to showcase your portfolio and skills.

Hi @dollee, Adding work samples to your My Portfolio feature section does not help gig ranking, but it can increase your credibility with buyers when they visit your gig. Think of it as your business card (or storefront) for buyers that will give them their first impression of you. From there, buyers will determine if you are professional, trustworthy, and the seller that they want to work with. Buyers can tell if you put effort into your portfolio samples. Also, the more you can show through your portfolio, the better chances you have of a buyer seeing something that they want for themselves. When I first started, I didn't have the My Portfolio option, so I used my gig gallery to its fullest potential to show off my skills (especially the 2 PDFs that I could add). This helped me to get my first orders when I had no buyers and no reviews on my profile. After I started getting orders, the My Portfolio feature helped me justify price increases - I revamped and rebranded all of My Portfolio projects whenever I raised my prices (from $15, to $50, to $100, and more). Since my portfolio (and gig images) looked more professional, none of the new buyers questioned my price increases.

Hi @leonmladin - If you've delivered the order before the order extension was accepted by the buyer (or auto accepted by the system), that's a problem, because that would now be considered a late delivery. However, if you've made the order extension request before the due date and the buyer accepts it after the due date, as long as the new due date isn't expired, you should be okay. Once you've made an order extension request, do not deliver the order until the order extension request is accepted by the buyer or auto accepted by the system (2 days after the order extension request is made). This means you should set your new delivery date out at least 3 days or more to avoid another late delivery. Give yourself plenty of time to deliver the new order and always deliver before the due date (at least 12 hours or earlier to be considered "delivering early" by the system). The hardest thing is waiting for the order extension to be accepted - sometimes you'll request the delivery date to be extended and then finish the project a few hours later, and you still have to wait a day or two before the order extension request is accepted before delivering the order. To avoid this, you might want to make the order extension request when the buyer is available so that you both can sit down at the same time, send out the request, and get it accepted within a few minutes of each other. Then you can focus on your order and deliver it as soon as it's ready.

Hi @leonmladin - Did the client ask for a revision or for an order extension? Or both? As long as the buyer is on board with an order extension and any gig extras, it shouldn't negatively affect you. I've never been penalized for any order extension. Even now, I have an order that's been extended for 2 months now because the buyer is waiting on third-party information. However, order extensions can negatively impact you if extensions are made last minute, without communication with the buyer, or if the buyer is surprised or unhappy with how the order is progressing and any changes made. Revision requests have a greater chance of negatively impacting your Success Score because the buyer isn't ready to accept your delivery for whatever reason. Some of those reasons (if selected by the buyer) are very serious and can put your account under review (e.g., low quality, empty/partial delivery, etc.). Buyers can also mention dissatisfaction with the delivery or they can simply state that they want to request a revision. Check your gigs to see the 2-3 key areas influencing your Success Score - client satisfaction, effective communication, conflict-free orders, delivery times, and value for the money are some key areas that may be impacted by a revision request and/or an order extension. Looking at these key areas for each gig as well as your order history can give you greater insight into what may be bringing your score down to a 7. It sounds like your buyer was nice and happy, so there may be other factors affecting the score. Maybe it was the timing of the order extension or the level/frequency of communication. Or maybe it wasn't this order - you may have fewer orders now or a recent negative order factored into your Success Score, so the negative may be augmented.

No, Success Managers are only available on the Premium plan for $39/month. If you aren't eligible for the Premium plan, you should become eligible for it once you sign up for the $19 Standard plan. I paid for both the Standard and Premium plan on the same day, but you can sign up for the Standard plan, wait a month, and upgrade to the Premium before the automatic payment for your subscription is taken out (usually on the same day of the month as your first payment).

@milos_siena - Could you look into @seo_rankxpert's ticket and provide insight as to why his account was flagged? Thanks in advance for all your help! I know you mentioned in other posts that "location inconsistency" is not just the seller's location, but might be due to a seller's account being linked to another account in some way. I'm wondering if this is the case. @seo_rankxpert - I hope you'll get an answer on why your account was flagged. Sometimes accounts are flagged accidentally, and in those cases, the seller's level is restored. However, if CS does find a reason for the location inconsistency that links you to multiple Fiverr accounts, that's a harder one to dispute. I saw one seller mention that they helped a sibling or friend open a Fiverr account and got flagged. Another mentioned they were using the public library computers and got flagged. I don't think either of them was able to reverse Fiverr's decision. Unlike these two, your account isn't banned or restricted. It's frustrating that this happens so close to hitting all the targets for TRS, but getting that badge is never a guarantee - many sellers qualify for the badge but never get it. It's more important to make money than to get that badge. Luckily for you, your account is still live and active, so I wouldn't give up if I were you. Buyers can still find you and you can continue to offer services. It's also too early to see how this flagging will affect the visibility you have with new buyers. As long as you can still get orders, there's still hope.

With Fiverr automating more and more of its processes, it would be really nice to see Fiverr implement an actual dispute process. One that doesn't rely on a Success Manager (like I had to). Nor one that locks sellers out of their account immediately (and away from any evidence they may be able to use to argue their case). Fiverr sellers are left in the dark, left to rely on their memory, with very vague reasons, if any, from Fiverr support. Tickets from banned accounts are often closed immediately, often without being read, which doesn't make sense. I see more details from @milos_siena on the forum than anyone in Fiverr support. The details are there, so it makes me wonder why Fiverr support can't (or doesn't want to) provide the same details to sellers. When my account was shut down by the hacker last year, all I could see was I somehow violated Fiverr's Terms of Service. With the help of the Success Manager, I found out that apparently I closed my own account with the reason of "I have multiple accounts." Since I knew that wasn't the case, my Success Manager escalated my ticket with Fiverr support and they found out that there was a very suspicious withdrawal right before my account was shut down. That's how we figured out my account was hacked, and luckily, my account was restored. Even then, I had kept a folder labeled "End of Fiverr" because I didn't know how things would work out. Without a Success Manager, without access to the account in question, without details, and without any real process, sellers who trip up some unknown flag or trigger are left in the dark. Sellers are guilty-until-proven-innocent, and they can't even prove their innocence. I know Fiverr is aware of this, I just hope that someone takes action to change this. @rabihumakhan, I'm really sorry that this happened to you. I hope @milos_siena or someone at Fiverr can provide more details to you in private messaging so that you can properly dispute your case.

Hi @Kesha, If it's an educational platform, I like the style of CreativeLive better than Fiverr Learn for several reasons: 1. CreativeLive lessons are tailored for those who are hearing-impaired like I am, so words in the script are highlighted as the video is playing (you can also click on words in the script and get taken to that exact spot in the video). 2. CreativeLive doesn't give badges for completing courses, while Fiverr Learn does. I love learning, so I may take courses that aren't relevant to the services that I offer on Fiverr. I don't want to have badges on my profile for courses that aren't relevant to the services that I'm offering. For example, learning Adobe InDesign isn't relevant to my technical writing services even though I may design a resume or cover letter. I want the focus to be on my writing skills, not my design skills. So based on the list that you provided: Videos + Quizzes: This is a yes for me, but I need to have some type of subtitling or transcripts. The transcripts that CreativeLive provides are the best. It allows you to easily skip forward if you are reading faster than the video and skip around the videos based on the words you click. This also includes Courses, Articles, and Case Studies. Dashboard: This would be separate from the educational platform, so I'm guessing that you'd like to have helpful prompts on the seller dashboard that would remind them of Fiverr's ToS (especially related to spam messages to take conversation/business off the platform, scam and phishing tactics, review manipulation, location inconsistencies, etc.). You could also have helpful Videos and Links to the Help Center here, like we have in our Analytics pages. For Sellers, I'd love to have a Preview as a Buyer option, so sellers can go through the entire order process of our their gigs - this would help sellers catch issues their buyers may encounter beforehand and also give sellers an extra resource to help their buyers throughout the order process. I know buyers don't have a seller Dashboard, but it would be nice for them to have prompts to teach them about Fiverr's ToS, the importance of leaving reviews, and the order process (how buyers pay first, order requirements are needed to start the order, how orders auto-close and how to request a revision/more time to review to prevent that, etc.). Forums with Designated Topics: I think we already have that, but we could improve access to these topics. Some topics are asked multiple times a day, every day. It might be nice to have those topics displayed upon entry to the forum (as a pop up) or at the top of the form as a note - 'How can I get orders? Click here' or 'Fiverr Support is asking me to provide credit card info (or scan a QR code) for payment? Scam alerts here.' These can be rotating notes (gallery style) are static. Paid Mentorship Program: I think this would be great if the mentors were actual sellers with experience on the platform (and they were compensated for their efforts). Sellers already vetted through Fiverr (Pro, TRS, Agency, or other) could activate a "Mentor" label on their profile and other sellers could request this service. Zoom Group Discussions: This might be good for those who like this option. I might consider attending the Zoom call if it is offered at a different time (these are usually scheduled around 1 or 3 am Hawaii time). My environment is also not the best for Zoom calls, so this is probably a 'no' for me. I prefer providing written feedback in the form of questionnaires or forum post. Courses/Webinars: Courses CreativeLive style - yes. Webinars - not really, if we are doing the videos with the transcripts. There isn't enough time to adequately cover the Q&A of all attendees. I'd rather have feedback solicited via written format. I'd prefer to have the training segmented By subject of interest (communication, processes, etc.) and progress to be tracked by Progress Tracker - no need to incentivize or gamify the learning process. Those who take the incentive to learn what it takes to grow their business will most likely thrive and those who don't will either lose their business or struggle. And if they struggle, hopefully they come to the forum and we can direct them to the Help Center and other educational resources. Edit: There are several Level 2 Sellers that I'd like to receive mentorship from. It would be nice if sellers could request a profile to be reviewed/upgraded to TRS, and if the seller wants to provide mentorship, they can. Mentors should have the ability to accept or deny mentorship requests based on their own vetting process.

Hi @qasimkhan929 - There's no reason not to communicate with your buyer before making a delivery. Thank them for placing an order and summarize the agreements and activities that took place in the inbox. Then let them know that you met all of the buyer's requirements and you will be sending a delivery shortly. Allow the buyer time to respond, to either confirm that the project meets their requirements or to make any other comments before sending the final delivery.

@ejazwali1, It might be wise to pause your posting on the forum and start reading. Read through my reply to you above if you are really interested in building a business here on Fiverr. This is a good place to start.

To be truthful, you would need to set your English language abilities to "Conversational," and disclose in your bio that you use ChatGPT. You don't need to say you are fluent when you are not. However, your ability to spell does have an impact on SEO, so that would impact whether a buyer would want to work with you or not.

Only if you want to have your account shut down. Do business the right way, there's no fast track to success (but there's a speedy path to exiting the platform if you try to cheat).

Hi @ejazwali1, you can use your digital marketing expertise to help you get more clicks, orders, and impressions on Fiverr: 1. Impressions. Pay attention to the keywords that you are using in your gig titles, gig descriptions, and packages. Correct the misspellings you have and watch your use of abbreviations - make sure to use the exact terms that your buyers will be using when searching for your services so that your gigs will be relevant to their searches. You have two great reviews, so that will also affect your visibility in search. As you gain more orders and deliver quality work, your gig will be seen as more relevant for buyers when they search for your services (this is really the best way to get more orders and visibility on Fiverr's platform). 2. Clicks. Clicks are related to how attractive your gigs are to buyers when your gigs (along with all of your competitors' gigs) show up in search. Buyers only have a few seconds of scanning through the search results to find the gigs that attract the eye. If your clicks are low, that means buyers are passing over your gigs and clicking on the gigs of other sellers. Buyers can see your gig videos (so fix the typos there), gig images, your ratings, seller level and prices. Set a thumbnail image for all of your gig videos so it's easy for buyers to tell at a glance what service you are offering. Once your video is approved by Fiverr, you can hover over your video to edit and select your thumbnail image. The thumbnail image should only have 1-5 words that clearly describe your services. The goal for clicks is to get buyers to visit your profile and gigs. 3. Orders. Once buyers visit your profile and gigs, it is up to you to convince them that you are the seller who will take care of them and solve their problems. Your profile is your business card to your buyers, and how you present yourself here is extremely important, especially when you only have a few reviews/social proof. Communicate professionalism, credibility, and trustworthiness. Make sure you aren't promising results that you can't deliver (e.g., "watch your sales skyrocket") or selling yourself too cheap. You don't have to start at $5 prices. I think your Portfolio section is off to a great start but you could also take advantage of your gig galleries. You get 3 images, 2 PDFs (with unlimited pages), and a gig video to show buyers what you can do for them. You can also utilize the FAQ section more and think through your packages so that they provide the best value for your target customers. If done right, your messaging, images, and work samples will resonate with your buyers and they will contact you in your inbox to find out how they can place an order with you. You are still new, so take advantage of what the Help Center and Forum have to offer you. Post less, read more, and you'll learn a lot about how to grow your business on Fiverr. I wish you the best of luck!