cucinavivace

Not trying to convince you to. Just giving you a fact. What you do with it is completely up to you. 🙂

Just FYI, if you pause your gigs your score will continue to go down. I paused mine for three or four weeks and my score went from 6 to 3. CS confirmed it was due to inactivity. You'll come back to things being worse with a longer time to climb back up.

I'll tell ya what annoys me even more than this stupid success score; that they watered down the requirements to advance otherwise. It took me forever to get to Level 2 with 50 orders (and then another forever to get the 100 orders and $5,000 for TRS like literally a week before they did this). Now somebody who's been on Fiverr for a few months, blows off 10% of their inbox inquiries, and does only 20 orders with a 4.6 rating can be a level 2, but I can't with this: What kind of BS is that? 20 orders at 4.6 should not be Level 2 material while Fiverr crows they're interested in upping quality and the old requirement was 50 at 4.8. I'm starting to think they're just mad at anybody who can maintain a 5.0. LOL

I've had a little movement. I was a level 2, got dropped down to a level 0 with a success score of 3 at the change, then a couple weeks later (still during the grace period) went up to a level 1 with a success score of 5. A week later I went up to a success score of 6. So I'm waiting now for one more success score point to get me back to level 2.

I'm ok with it to a certain point. I'm not so fine with it being 20% on a $50 order and 20% on a $1,000 order when Fiverr doesn't have any additional overhead on the bigger order. I think it should be 20% up to a certain gig amount or up to a certain annual volume and then a lesser amount from there. But, whatever. I spend 20% of my budget on marketing anyway. They can have it. But that's why I will not be paying for Seller Plus or for Promoted Gigs or for anything else they try to nickel and dime us on that would give them over 20% in total. If they want to give me business for 20%, great. If it's more than 20% I can spend it to get the business elsewhere without the extra headaches of working on Fiverr.

Or that it costs money to process payments and provide systems and support and legal compliance around the globe, which is why other platforms charge you upfront to use them. I guess one can complain about 20% or complain about monthly fees, but it's hard to make an argument for complaining about both.

I often wonder if they're Fiverr plants or bots specifically testing us. I get a lot of "Can you help me with my homework by filling out these tax return schedules?" and "Can I give you my email address so we can communicate more freely?" Seems suspiciously blunt in the first sentence or two of the conversation on a platform where buyer anonymity is a benefit.

Normal System: A train leaves San Diego at 1:00 pm travelling at 52 mph. A second train leaves the same city in the same direction at 4:00 pm travelling at 130 mph. At what time will the second train catch up to the first train? Me: 6:00 PM. Normal System: Correct. Fiverr: If Mary has two poodles and forgets to brush her teeth in the morning, what time will she have lunch? Me: What? Fiverr: Incorrect. The answer is Poor Value For Money, because Mary lives next to Bill, who owns a blue house. Your score is 2.

Also, I just got dinged on "effective communication" for withdrawing an offer because the buyer insisted I write a new one with a higher price. I've delivered gigs in three languages on this platform at 5.0 on every metric and if a buyer likes me well enough to insist he pay more, I do not communicate well. Lord save us from this new math.

Point of clarification on the private ratings being relatively new. Private ratings have been here for at least eight years and I think longer than that. People who knew the system well have been complaining about them on this board since at least 2016. They just didn't affect your public score.

"Oh, Kirmie ..."

Comparing Fiverr technology and service to a pig. How insulting. What'd the poor little pig ever do to you?

Oh, the right way. Seems like they wanted explosive revenue growth at the expense of quality or conscience, and got exactly what they wanted.

"There is only a customer support team because users on the website expect one. CS is just here to catch complaints." Nice insider confirmation of my "just answer the messages and get on with it." Changing how a company does things is easy. Changing the culture is nearly impossible.

Yup. That is exactly what I expect from a company bellowing down from HQ that their t-shirt selling paradigm is fine and just answer the messages and get on with it while their own reps are saying the same things the sellers are saying. Like I said, in terms of corporate culture, they are just stuck in Woocommerce land. To me this is all symptomatic of that same issue. Earn more, pay less, patch this, fix nothing. We're fine.