[Please tell me how to get first order on Fiverr]

On 10/8/2023 at 4:31 AM, hadi2402127 said:

I am so upset why not growing my profile no orders 😂

Hi @hadi2402127,

Did you know that there are 111,386 gigs offering SEO services on Fiverr? So there are a lot of digital marketing/social media experts on the platform that are offering similar services to yours. You've got a lot of competition.

You mentioned in other posts that you have good impressions, but you aren't getting enough clicks (and have zero orders). This means that Fiverr is showing your gigs to prospective buyers, but your gigs aren't attractive enough for the buyers to click on your gig.

I looked at your gig images and they are generic (so buyers may skim over them) and don't clearly show what services you are offering (you should have 1-5 words clearly describing your services). I also don't see work examples of what you can do (this gives you credibility when you have no orders). Your gig descriptions only lists your services - they don't have a compelling message that will pull your buyers in and show them why you are uniquely qualified to solve their problems. Speak to your buyers' pain points and show them how you are the solution to their problems.

You just started on Fiverr last month, so please know that it takes time to build a business. All sellers start at the same point - with no orders or reviews. How well you build your profile (and use all of the features that Fiverr has to offer) will often determine how well you can get buyers to trust you enough to start placing orders. Otherwise, they will go to other sellers with more orders and reviews.

[Add Top Client Problem]

6 minutes ago, asharkhan_19 said:

Hello, I am working on monetizing YouTube channels. My clients are not affiliated with a company or brand they are having Youtube Channel. I was curious about how I could add my top client. because the company name or brand is the top client header.What should I Include in the Company Colum? Please advise!

Hi @asharkhan_19 - If your clients are not listed in Fiverr's dropdown menu, you can't add your clients as Top Clients. I write a lot of resumes, so most of my clients can't be added as Top Clients either. I did have a few clients on Fiverr's list, but since I don't have written approval from them, I haven't been able to add them as Top Clients either.

For your clients, you might want to showcase them in your gig gallery or in your My Portfolio section if they are okay with you doing that.

[Adding Top Client]

It took me a month to get my Top Client approved the first time but I accidentally sent my Top Client into "pending" status because I corrected a grammar error. I also added a new Top Client at the same time. With the help of my Success Manager, I was able to get both Top Clients approved within a week.

[Looking for people how need a market reasercher]

13 hours ago, muscle_threads said:

I have tried everything to get people to even look at my gig and nothing is working. I have worked with many businesses before and quit y job thinking i could make more money with my skill using fiver.

Hi @muscle_threads,

I really hope you did your market research on Fiverr before you quit your day job.

If you are charging as high as $1,000 to tell businesses how they can "stand out" from the competition with a guaranteed 10-25% increase in sales, you need to give them evidence so they can trust you. Simply making guarantees won't cut it:

13 hours ago, muscle_threads said:

Trust me with your market researching needs and you wont regret it!

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I know you look at the price and think its too much but the return on investment will be worth it in the long run and that's a guarantee.

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Using my strategies right will make you gain around 15%. I have even seen up to 25% revenue increase after my clients have followed what my research says. 

I find it really hard to trust someone who only makes guarantees but has no other proof of credibility on their profile. There are other flags that make me shy away from your gigs:

1. You state that you are fluent in English, but your gigs are full of grammatical errors. At a price of $1,000, I would expect that you at least proofread your gigs to show your buyers the level of quality that you are promising them. Also, based on how your profile and gigs are written, it's really hard to tell if you are working alone or if you are working as a team. 

2. You state "I help businesses that are stuck at a plate sky rocket." Then you come onto the forum and say, "I have tried everything to get people to even look at my gig and nothing is working." Be careful what you say on the forum - I've had buyers check out my forum posts before placing an order. Buyers will expect that you can do the same thing for your business as you promise to do for theirs.

3. You mention how you've helped many companies, but your profile doesn't show any case studies of what you've done. It just mentions what you did for your own company. Fiverr allows you 3 images, a gig video, and 2 PDFs for each gig. Use all of these resources to build a strong case for your buyers to buy from you. After viewing your gigs, there should be no doubt in the buyer's mind that you can deliver what you promise.

4. You actually can't guarantee 10-15% increase in sales because there are so many other factors (outside of your control) that can affect a person's business.

[Fiverr Account Verification]

Hi @wealthmine821,

You can put in a ticket with Customer Support and they can help you with the verification process.

You can contact them here: https://www.fiverr.com/support_tickets/account-and-security/account-verification-and-security/id-verification/create-ticket

Or by email at: support@fiverr.com

It can take CS 1-2 days to get back to you, but they should be able to help you (even if your account gets temporarily restricted until the verification is complete).

[How I Rank My Gig and Gain Order?]

1 hour ago, glow_writer said:

What gives results?

57 minutes ago, filipdevaere said:

Hard work.

38 minutes ago, glow_writer said:

Lol. What is hard work?

34 minutes ago, filipdevaere said:

That is something that you need to learn. 

31 minutes ago, glow_writer said:

You keep giving vague answers acting like you are helping anybody. 

Hi @glow_writer, this is your own answer on the forum:

 

When I search the forum, I can find a lot of content by @filipdevaere that is detailed and helpful for new sellers to gain visibility in Fiverr's search and gain more orders:

@glow_writer,

Can you also share your experiences as well? I noticed that you have been on the platform for ~9 years and have over 2.4k orders. That isn't an easy thing to do and I think we have a lot to learn from you. I know at one point you mentioned that you hit all requirements for TRS as well.

 

[Vague email about flagged account]

Hi @mpb0707 - Did you reach out to your Success Manager when that happened? They may be able to help find out why your account was shut down. I saw two sellers recently on the forum who reported being falsely accused of manipulating the rating system (and their accounts were restored once they were able to prove the legitimacy of their orders). One seller had a buyer who placed/closed 30 orders within a week and another seller had a repeat buyer who was using the same copy/paste review for two back-to-back orders. Both instances seemed to trigger an immediate flag of their account.

[Tip for New Sellers: Ask the right questions]

Thanks for another great post @katakatica!

I was hoping more newbie sellers would read this thread! I think they might have if this post was only labeled "Tips for New Sellers." But the second part might have scared them away because "asking the right questions" requires work.

It requires you to think. It requires you to have the mindset that you could be wrong. ⬅️ Honestly, this mindset is probably what allowed me to grow as fast as I did on the platform. From my first day on the platform, I have been peeling away all of the misconceptions and beliefs that I had when I first joined.

I thought I knew what I was doing. I didn't.

I thought it was going to be easy. It wasn't.

I thought I wouldn't have to work hard. I've never worked harder in my life.

I thought I would make it "big" with proofreading and data entry (*ahem* converting PDFs to Word). 😅 I had no idea it would be resume writing and technical writing that would launch my business forward.

I've experienced imposter syndrome because I joined the platform thinking "zero skills" were required to make money (which is why it took me 2.5 years to post my first gig ... I had to think of a skill to sell). So I surprised myself there - I thought I didn't have skills, but then I realized I did.

28 minutes ago, katakatica said:

half the marketplace is full of people who have no idea what they are doing

I think I'm a great example of someone who had no idea what they were doing and thought they were doing the right thing. However, I was able to pivot whenever I found out that I was going in the wrong direction. Pivoting is hard (it took me a year to finally agree to do Zoom calls), but it can be done.

28 minutes ago, katakatica said:

I do always wonder if people with (close to 0) skills KNOW that what they are doing isn't really, say, graphic design, writing, etc.) or if they genuinely believe that they are doing the 'right' thing. 

This has been a concern of mine, too. There are so many sellers on the platform who don't even know what they are doing ...so it's easy for them to believe that they are doing the right thing (based on what the "no skills required" YT gurus are saying). It makes me sad that there are so many sellers who are unwilling to challenge these beliefs, consider that they might be wrong, and make the changes needed to start moving in the right direction.

[Gig is not Publishing saying that retake English Test after 92 Days]

Hi @sarakhhan0987 - Try clicking on the test button again.

I also lost internet connection while taking the Fiverr Skills test (for English), but when I clicked on the "Take Test" button again (even though it said to wait for 90 days), I was able to take the test and publish my first gig. It wasn't considered a retake because there was no test on file.

[why i can only up to 3 photos in my gig?]

Hi @klaosc - as @priyank_mod mentioned, you can have more than 3 images if you turn on the Live Gallery option. See below on how to do that:

 

[How can I upload more than 3 photos to the gig]

Hi @samuelstarks - In addition to your 3 gig images, video, and 2 PDFs, if you turn on the "Live Portfolio" option, you can select one of your delivery files to be added to your gig gallery. As long as the buyer approves the images for use, they will be added to your gig gallery.

To turn on the "Live Portfolio" option, go to your "Gigs" tab under "My Business" and click on the "Live Portfolio" option.

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When you make a delivery, you'll have the chance to select an image to add to your gallery. If the buyer checks the box to include their delivery image, the image will be added to your gallery.

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[Appealing Gig Description]

7 minutes ago, vipin1324 said:

how I can make my gig description more appealing.

Hi @vipin1324, making websites more appealing is your expertise. In your gig description, you write:

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Best Website Designer for Responsive Website Design & Development

Research has shown that most of the web visitors leave the websites due to poor Web Designs and Development.

How effective is your own design of your gigs and profile? How many impressions are you getting? How many clicks? This will tell you how effective your design and messaging is with your target buyers. If you are able to convert impressions into clicks and clicks into orders, you will be able to help your clients do the same.

Here are a few things that I noticed in my review of your profile and gigs:

1. Your gig thumbnails are too busy and wordy - limit your text to 1-3 words that clearly describe your services.

2. Your design is too generic - your thumbnails and images don't really communicate your unique value proposition to your clients - with generic images, your gig will get lost in the sea of web designers who are offering the same services (buyers only have a few seconds to decide if they will click on your gig or not). Find ways to call out what makes you unique and why buyers should pick you, rather than another web designer. If you can add a video, that will increase user engagement with you gigs and may convince them to visit your profile and gigs.

3. You are stuffing your gig titles with SEO keywords. In the words of @frank_d:

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If you still think about SEO, and keywords, and ranking, you already lost the game.

https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/

25 minutes ago, vipin1324 said:

Are there any additional suggestions or recommendations you can provide to enhance the visibility of my gig?

If you want to know what helps you gain better visibility in Fiverr's search, you can read the article above and @frank_d's other articles here:

https://community.fiverr.com/forums/topic/278118-fiverr-30-revisited-aka-fiverr-31/

https://community.fiverr.com/forums/topic/300818-fiverr-40-some-thoughts-on-the-current-state-of-things/

[Have you been having problems getting all of your notifications?]

13 hours ago, alphagev said:

CS told me they can't fix the Response Time (18 hrs now) and that my Response Rate is 100% so there is nothing to do about it

At least the response rate is 100% - the response time shouldn't affect you too much. It should only filter out the buyers who want immediate responses from their sellers (which isn't a bad thing - I prefer the buyers who can wait for my replies).

[Have you been having problems getting all of your notifications?]

2 hours ago, mandyzines said:

is there a separate box for spam?

It's shows up as a filter in the inbox:

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Once I click on the icon in the upper right corner, I visit the "Unread" and "Spam" folders. I then click on any messages that are in gray or have a red timer on it.

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[Have you been having problems getting all of your notifications?]

@mandyzines, @marjanul, & @alphagev - you might want to contact CS to have those stats adjusted. 

 

The site and app always seem to be glitchy ... I've had instances when messages don't show up immediately in the inbox (but they show up later and my response times are affected). I also always visit my spam box several times a day to mark the messages as "read." Sometimes the messages Fiverr automatically marks as spam get counted against you. My Success Manager fixed my stats to 100% when a glitch incorrectly counted the spam against me and brought my stats to 96%.

When I mentioned these glitches to CS, they always tell me to reach out to them so that my stats can be corrected.

[How can i increase gig impression?]

30 minutes ago, afrin_kazi said:

how can i find a loyal and real buyer as a new seller?

Loyal buyers are a result of sellers who take care of their buyers (and this can be shown to buyers even before the first sale is made).

Do you care enough about your buyers to do your research so that your messaging resonates with them?

Do you even know who your target buyers are? This will differ for each seller because each seller has a unique set of experiences and skills.

If you know your buyers, you will know how to communicate with them, how to appeal to them, and how you are the best qualified to help them achieve their goals.

[Top Seller]

19 hours ago, vickiespencer said:

We share a SPM. I noticed you mentioned her by name someplace else on the Forum.  She is the best! 

I agree! We are so lucky to have her as our SPM!

When my account was shut down by the hacker, she fought really hard to try to get everything restored for me. It's nice to know that someone is fighting for me behind the scenes. 😊

[👀 Can't see the forest for the trees 🌲🌲🌲🌲]

On 9/27/2023 at 1:18 AM, mae_creativity said:

How old are your three kids?

Oops! Did I mention three? I have two kids - my daughter (Mia) is 10 and my son (Kenta) is 14. I might have mentioned Jun (in another post) as the third kid. 😅

On 9/27/2023 at 1:18 AM, mae_creativity said:

I want to send them each something little in the mail.

Please let me know if that's OK with you.

That's really kind of you! But I don't know how that would be possible. Your sweet, thoughtful post is enough - thanks for the offer!

23 hours ago, sabinespoems said:

I hope you can find your way through the forest with your children close by your side ❤️

@sabinespoems - I love how you tied this into the title. 🥰 

On 9/27/2023 at 1:21 AM, rabihumakhan said:

If I can remember correctly, you mentioned that your husband was in another country in some of your posts. Did you get a chance to meet him recently? 

Oh, @rabihumakhan - you have a good memory. My whole family was living in Japan last year, but my kids were really struggling in the Japanese school system. Their school couldn't handle both the pandemic and two foreign children.

So I sent in an application for a charter school in Hawaii and two openings popped up several weeks later. The kids and I had to move to Hawaii very quickly so that we could secure those spots. Jun stayed behind to wrap things up. He also started a new job, so he didn't want to abandon them that quickly. We last saw him (in person) on December 13th, 2022.

We had plans for Jun to come in the summer, but that was pushed back due to ID theft issues. By August though, Fiverr was doing really well, so Jun purchased tickets to come to Hawaii. By that time, the kids were really thriving - Kenta skipped a grade and Mia's reading improved by several grade levels. The kids were counting down the days when Jun would be here and were excited to show their progress in real life (not just in video chats). We also needed Jun here to help renew the kids' passports.

So it was a huge shock when he passed away. Instead of Jun coming over to Hawaii, I had to fly over to Japan. My kids couldn't come with me because I didn't have a death certificate to process their passports. It was really hard to be away from them when they needed me the most. But I was able to bring Jun back home with me after he was cremated and we had a nice memorial service for him on Sunday.

[👀 Can't see the forest for the trees 🌲🌲🌲🌲]

I keep trying to respond to specific messages but keep deleting everything I'm writing. 

Sorry - I really do appreciate all of your kind words! It makes me happy to read so many heartfelt messages from all of you! I also love the hugs and 💗 that you sent my way!

I know that I'm not the only one who is going through hard times, so thank you @grayprogrammerz and @rabihumakhan for sharing your experiences, too. My heart goes out you for the loss of your brother and father. It makes me sad to see your pain and suffering, too. You're both really strong.

I'll try to respond to a few comments in the next post, but I wanted to thank all of you for your support here. 💗💗💗

[Top Seller]

14 hours ago, newsmike said:

Once you reach all the requirements to be considered, they manually look at your gigs and determine if they are of sufficient quality to get the TRS badge.

Actually, Fiverr might not even look at your gigs once you reach all the TRS requirements because there are other quality metrics, such as your Buyer Satisfaction Rate (BSR), that need to be at a certain level before Fiverr will even do the manual review. This is what prevents most Level 2 sellers from becoming TRS - they aren't meeting the requirements of the hidden metrics to be flagged for the manual review. And if the seller doesn't meet the "other quality metrics," their account won't even be considered for the manual review for another 4 months (Fiverr will take a look at the account again after 3 months have passed).

If a seller has hit all the minimum criteria for TRS, but they lose access to certain features, such as the Early Payout feature (as a Seller Plus member) or Promoted Gigs, that indicates that the hidden quality metrics aren't at the point for your account to be considered for the manual review. Even if all your visible stats are perfect.

This means that to be considered for TRS, your last 4 months have to be perfect on all visible and hidden metrics. Your past performance doesn't matter at that point (it will in the manual review, but not in the initial screen). This level of perfection can be hard to achieve because life isn't perfect and things do happen.

After I hit all the requirements for TRS, I had my first cancelation in a year. This resulted in a BSR score lower than the allowable threshold, so I was told I wasn't going to be considered for TRS again for the next three months - they wanted to see improvement in my performance (this is what my Success Manager told me).  Four months later, my BSR was perfect, but there were other quality metrics affected because my account recently got hacked/shut down and that caused all of my orders in queue to be canceled. Fiverr CS fixed my visible metrics, but the additional quality metrics were not. I lost the Early Payout feature during this time as well. So I had to wait four more months.

After four months, a life event happened that made me want to cancel all my orders in queue. But I didn't. I chose to extend my orders instead and take care of my customers. It was hard, but that's what allowed me to qualify for the manual review and become TRS.

I can see how, if a seller has a lot of difficult orders or life events going on, they may never be considered for TRS. But that's okay - just focus on what you can do and take care of your customers. TRS is not required to make good money on the platform or to attract good buyers.

[👀 Can't see the forest for the trees 🌲🌲🌲🌲]

I didn't really expect to be on the forum today, but somehow I found myself here. Then I came back (because that's what the forum does to you).

I "liked" a post.    I answered a question.

Then I answered more because it's so much easier to deal with other's problems than your own. 😊 Especially when you know the answer.

Several weeks ago, my husband (Jun) passed away very suddenly. Apparently, his aorta burst (due to AAA), so death was almost immediate. It was completely unexpected and was a huge shock to me and the kids. I wasn't prepared. I'm still not prepared. I'm still trying to process everything. I really don't know what to say, other than I'm going to miss him terribly.

I also didn't want to make this a sad post, because Jun never liked how sad people got when people died (he unfortunately lost many family members growing up). So I just wanted to resurrect these two, fun posts from last year that mentioned lessons that I learned from Jun. ⬇️

Jun was a big-picture kind of guy, while I'm more like the title of this post - I get laser-focused on what's in front of me and tend to lose sight of what's really important:

Jun always reminded me to take time to stop, be present, and enjoy the moment. He didn't like to put off "fun" today, for tomorrow (because tomorrow never comes). He also made me laugh every day - so hard that tears would come out and my belly would ache ... and the laughter would go silent because I was laughing that hard. 

Jun was also big on self-care and would call meetings to discuss it:

Self-care is something I often forget about it or procrastinate. I think we, as freelancers, tend to do that.  But it isn't worth it to jeopardize our health worrying about our seller stats, gig visibility, or monthly earnings. We will be better equipped to handle our orders if we do take the time for self-care.

Just being on the forum (after being away for several weeks) tells me there are others like me who are having a hard time "seeing the forest for the trees." It might be a good time for a priority check. Before life throws one at you.

Are you enjoying the moment (or just on survival mode)? Getting your daily dose of deep laughter (or just a small "heh")? Taking time for self-care (or hardly caring)?

Right now, I'm not really doing the three things mentioned above but I am carving out more quality time for my kids and those I love. I think that's a first step to getting my priorities right.

[Protect Fiverr account]

19 minutes ago, aqsariaz540 said:

if I use double verification, the chance of hacking decreases or not 

Hi @aqsariaz540 - I was using two-factor authentication and my Fiverr account still got hacked. The hacker withdrew all my Earnings and shut down my Fiverr account (luckily Fiverr was very helpful and restored my account for me).

20 minutes ago, aqsariaz540 said:

How do I protect  my Fiverr account from hacking

1. Check any files/links before downloading them - I clicked on malware that allowed the hacker to access the account of any open windows that I had.

2. Use reliable antivirus software to catch any malware that may be downloaded when you are on the internet ... and don't rely on it. You should be aware that hackers are social engineers, so they will try to get you to do something that you wouldn't normally do (usually clicking on links from apparently reliable sources, such as a reputable company, a legitimate buyer, or an acquaintance of yours). Mine was a buyer who seemed to be an ordinary person wanting me to check out their resume. So be on the lookout to spot these socially engineered setups (and avoid them).

3. Use unique passwords for all your accounts. Hackers are lazy so they will try the same password on several accounts. They are hoping you are lazy, too.

 

 

[Response rate ranking]

Hi, @bst_digital - Are you having a problem just with your Response Time? If so, having it at 8 hours won't affect your seller stats. It might affect a buyer who's deciding whether to reach out to you in your inbox, but I wouldn't worry about that. I choose not to do business with a buyer who can't wait 8 hours for a response. Sellers should take care of their health and get proper rest and sleep.

If you are also having problems with your Response Rate, that would be a concern. This metric is a part of your dashboard and does affect your seller stats. If your response rate is less than 100%, it means that you aren't responding to some of your buyer messages. If that rate is less than 90%, it could affect your ability to move up a seller level (and once you are a leveled seller, it could cause a demotion).

[I can't extend my extension, it tells me that I can only use 60 days, what should I do?]

Hi @luisjoselugo, You can keep requesting extensions using the "Extend delivery date" link located in the top right section of your order page. My longest project was extended 5 times and lasted 8 months. Currently, you can extend your order for 60 days at a time.

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[Sudden drop of impressions]

5 hours ago, zuzana_mukumayi said:

now it is back to 600 impressions after I delivered one orders

I know Fiverr does reward sellers more when they are closing orders (and if they are delivering much quicker than the delivery date) - so that's a good sign for you! It looks like you'll probably get an influx of inquiries once you start clearing away those orders in queue!