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vickieito

Seller Plus Member
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Posts posted by vickieito

  1. 28 minutes ago, shahzadahmaddev said:

    i recently join fiver as a seller.

    Welcome to Fiverr and the forum, @shahzadahmaddev!

    28 minutes ago, shahzadahmaddev said:

    my gig have not much impressions (just 2 or 3 ).

    That is pretty low. Low impressions mean that Fiverr's algorithm doesn't see your gig as relevant when buyers search for your services. I checked out your gigs and it looks like you are stuffing a lot of keywords into your gigs, titles, and tags which can actually work against you. Fiverr doesn't work like a search engine - it's a matching service. In the words of @frank_d, "If you still think about SEO, and keywords, and ranking, you already lost the game."

    Read these articles below to understand how Fiverr works:

    https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/

    https://community.fiverr.com/forums/topic/278118-fiverr-30-revisited-aka-fiverr-31/

    https://community.fiverr.com/forums/topic/300818-fiverr-40-some-thoughts-on-the-current-state-of-things/

    https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/

    • Like 3
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    • Thanks 1
  2. 8 hours ago, proconsultn2035 said:

    I have done a couple of touches on my gig titles, images, packages and descriptions. As Fiverr and its Community Standards evolve, so do my gigs and I. Hoping for the best. 

    That's great @proconsultn2035! Keep us updated on how those changes are helping you! I wish the best for your business, too! 😊

    • Like 3
  3. On 8/12/2023 at 5:40 AM, kawsar_log said:

    Yes, everything is evolving, including Fiverr; we must also stay updated!

    How are you evolving @kawsar_log?

    I started broad (offering services in data entry, virtual assisting, proofreading, writing, presentation designs, etc.). It took me a year to change my bio from "full-time freelancer on Fiverr" to "freelance writer." I'm now comfortable with calling myself a technical writer. 😊

    • Like 4
  4. On 8/11/2023 at 12:29 PM, smashradio said:

    I've certainly had to shift aspects of my business to keep pace with not just Fiverr's changes, but broader shifts too.

    That's a great point @smashradio!

    On 8/11/2023 at 12:29 PM, smashradio said:

    I see genuine human talent and experience as our ace in the hole.

    I'm seeing this as well - my clients are craving human attention (in the form of Zoom and other personal touches in the customer experience).

    On 8/11/2023 at 12:29 PM, smashradio said:

    I firmly believe that the survivors will be those who adapt faster than their clients.

    On 8/11/2023 at 12:29 PM, smashradio said:

    By the time they get there, I intend to have a stronghold in all my niches.

    On 8/11/2023 at 12:29 PM, smashradio said:

    Because I want to be the "crème de la crème" solution, I've upped my rates, gone Pro (well ahead of the Pro relaunch), and I always look for ways to offer more human value.

    This is something I'm trying to do as well - but change can be hard. I have a lot to work on if I want to be TRS or Pro. 

    On 8/11/2023 at 12:29 PM, smashradio said:

    I'm not jostling for a spot against AI; I want to be the go-to when AI falls short.

    Love this. 😍 Thanks again for your awesome comments. I think I quoted almost every line! 😂

    • Like 5
  5. Hi @mubeen6359

    I'm also a resume writer and I can tell you that buyers don't care if you're certified - I charge as high as $450 for a resume and I'm not a certified resume writer. 

    What buyers do care about is how well you can write - your writing has to be impeccable and error-free. Or they won't even pay $15 for it. When I started on Fiverr, I was living in Japan. Some buyers didn't want to work with me until I confirmed that I was a US citizen and English was my native language. They were also skeptical of my low prices because I did start out at $15.

    So for you, I can see that you can improve your writing in all parts of your profile and gigs (even in the gallery images and the PDF that you provided). 

    Another thing buyers will be very critical of is your design skills. Since recruiters and hiring managers only have seconds to review a resume, your resume designs have to be attractive and well-formatted. Your design skills are also reflected in your gig images and your gig gallery, which could be improved.

    Your gig images need to be more attractive and clearly communicate your services. None of your gig images has a picture of a resume. Buyers only have seconds to decide what your gig is all about, so your gig images should clearly communicate that you offer resume writing services.

    In your gallery, the images of resumes that you do have are also not attractive. In many cases, the resume design will be the deciding factor for your buyers.

    • Like 10
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    • Thanks 1
  6. 13 hours ago, melanielm said:

    I constantly vacillate between staying basic and offering more 'easy' services (editing AI, etc.) or diving fully into the pro side of things with all the other skills I have and use elsewhere.

    Are you going to turn any of your gigs into Pro gigs now, @melanielm?

    • Like 5
  7. 3 hours ago, multifractal said:

    It gets auto-replied with that message I mentioned then immediately marked as solved.

    I am patient. It's been two weeks I've been trying. And a year I've been on 4 gigs despite 150+ orders and 70+ 5-star reviews.

    Hi @Lena - can you look into @multifractal's situation for us? He hasn't been able to create more than 4 gigs (that includes inactive gigs, too). Also, he has a gig for pine script trading that gets auto-denied each time he tries and CS has also been auto-closing all of his requests on this topic.

    Anything you could find out for us would be greatly appreciated. Thanks!

    • Like 6
    • Up 2
  8. 1 hour ago, smartdezigns said:

    New announcements were nothing and they did not bother me a single time ever.. It's just me that I can adapt to new things (environment) very easily and quickly too.

    I think this is a trademark of a great seller - they are able to roll with all the changes that have been announced and pretty much carry on in the same fashion as before. Not many changes (or features) are needed because these sellers are already delivering high-quality services and experiences for their customers.

    1 hour ago, smartdezigns said:

    One thing is confirmed that my creativity (my niche is Graphic Design) is getting improved or better with the passage of time

    I think it's awesome that you are doing so well in this field! It's super competitive ...especially in the categories you are in.

    I'm actually migrating out of doing design. 😅 I just shut down my Presentation Design gig and will probably shut down my eCourses gig (where I've created videos, ebooks, worksheets, course thumbnails, and landing page designs). I'll just stick to designing technical documents such as resumes, SOPs, forms, and manuals.

    It's best to leave designing to the experts! 😊

    • Like 3
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  9. 38 minutes ago, sabinespoems said:

    So if it's in that category it would be okay?

    Yes, it should be, since you're not calling yourself a life coach. 😊 You can be an accountability partner, online friend, supporter, motivator, or however else you'd like to be called. And the personalized poem at the end is really nice. No one else offers that (or even has the ability to do it). ...I'm getting excited just thinking about this gig! 🥰

    • Like 4
  10. 33 minutes ago, sabinespoems said:

    I actually did think about going into this area, but wasn't sure if it was allowed.

    Correction: It'd have to be under Lifestyle > Other (not Lifestyle > Life coaching). Sorry for the error!

    34 minutes ago, sabinespoems said:

    I've been a bit tunnel-visioned and couldn't see the forest for the trees (this is a Dutch saying so I googled it and apparently it exists in English too? 🤓)

    And yes, this is a very common saying in English (and represents me as well)!

    • Like 7
  11. 17 minutes ago, sabinespoems said:

    are you close to the fires that are happening? Hawaii is of course quite big, so I hope you and your family are safe 😕

    Thanks for asking! I'm on the Big Island, so I'm not on Maui where the wildfires occurred. However, I do have family and friends living on that island (and luckily they are all safe).

    The town of Lahaina looks like the aftermath of a war zone and the death toll so far is 93. Thousands of people are still unaccounted for. It's crazy and saddening. I lived in Maui before moving to Japan, so to see picture of Lahaina in that state is surreal and saddening. It doesn't look like anything is left. 😟

    • Like 6
    • Sad 6
  12. On 8/9/2023 at 8:59 AM, vickieito said:

    @Shiran.M - I know this has been requested multiple times by sellers, but it would be really helpful to have the seller's response to buyer reviews visible from the seller's main profile page. Even more so now, since our responses to negative reviews are much more important. This would help buyers as well, when they are vetting their sellers.

    Hopefully, the team can reconsider this request. It would be really nice to have a link/dropdown stating "See seller's response" below each review (and buyers can expand to see).

    I just found out that by switching the view in the "Sort by" dropdown, you can suddenly see all of the seller's responses to their reviews right there on their profile page (but only with the profiles that have the "new" look):

    Quote

    image.png.bb2b2b17b2842300911e53ce038692cf.png

    This is much easier than going to the individual gig pages to see their responses.

    • Like 22
    • Thanks 1
  13. 13 minutes ago, me_abhisheksen said:

    So how long he can continue extending?

    He can extend indefinitely - there isn't a limit on how often he can extend his review period.

    14 minutes ago, me_abhisheksen said:

    And will it negatively affect my stats?

    No.

    14 minutes ago, me_abhisheksen said:

    Since he is not willing to communicate so I don't know what exactly is happening.

    Please reach out to CS to let them know what is happening. Often they can reach out to the buyer on your behalf, and your buyer may start talking to you again.

    I've seen a lot of buyers using this extended review multiple times this summer. It can be frustrating, especially if they are non-responsive. The biggest impact on me was that I had 8 orders that were delayed by the buyers and they all decided to request revisions on the same day - so there was a lot of waiting on my part and then I was overloaded with work on a single day.

    • Like 9
    • Haha 1
  14. 3 hours ago, mrubaid820 said:

    Perhaps @vickieito has the link through which you can request to restore this feature.

    Here is the link to sign up for the waiting list: https://www.fiverr.com/cp/seller-plus

    3 hours ago, rawque_gulia said:

    Wait a few days or weeks, provide exceptional services to your clients and you'll probably get the feature back.

    When my account was shut down by the hacker, I lost my eligibility for Seller Plus for a full month. This was because all of my orders in queue were canceled and that demoted my account from a Level 2 to a Level 1 seller. Even though this demotion was adjusted by CS within a matter of days, the system didn't "catch up" until a month later.

    • Like 9
  15. 28 minutes ago, seo_nasirbd said:

    as per fiverr update I need to change myself

    I (bravely) shut down one of my gigs today. It was tough to do and I almost unpaused it. Almost. (Now I won't because I mentioned it here)

    It's a step in the right direction though.

    What changes are you going to make, @seo_nasirbd?

    • Like 6
  16. Great webinar @Shiran.M!

    I really like how you were able to post examples of 5-star reviews from recent canceled orders - that was really nice to see! You had a lot of info to cover during the webinar, so I thought it was fitting that you spent the most time on the information that most sellers were concerned about (reviews on canceled orders).

    @Yoav.M - One area that I think many sellers need help with is learning how to respond to negative reviews from buyers. I noticed that some sellers see this as an opportunity to "tell their side of the story" so their customer service skills go out the window and the response ends up being more of a rant. And that doesn't put them in a good light.

    So as a follow-up webinar, that would be a great customer service skill to cover - how to respond to negative feedback. I know @yael_success did an awesome job covering this in the Seller Plus tips video but a video or webinar for non-Seller Plus members would be very helpful, especially in light of the recent changes.

    So Seller Plus members - now would be a great time to go to your Tips and Insights tab on your Seller Plus Program Page and watch @yael_success's video "What To Do When You Get A Negative Review."

    Note: I went through @Yoav.M's webinar section and this is a good webinar for all sellers to review:

    https://help.fiverr.com/hc/en-us/articles/4403197337745-Service-success-Customer-satisfaction-On-repeat 

    For anyone who wants to view all of the webinars, they are here:

    https://help.fiverr.com/hc/en-us/sections/17143178826641 

    • Like 58
    • Up 6
    • Thanks 3
  17. I'm really sorry you had such a negative experience, @six_spikes! I wasn't there, so I wouldn't know. I'm sure @Shiran.M will address all of the concerns that you listed above.

    4 hours ago, six_spikes said:

    We asked 5 questions, and there was no answer at all.

    Why don't you list your questions here? They are probably relevant to all of us here.

    Webinars can be short, and as @donnovan86 mentioned, many times questions need to be forwarded to the relevant members of management before an adequate response can be given. Expecting to have answers to all of the questions asked during a webinar is unrealistic. Give them time to respond. Just because questions weren't answered then doesn't mean Fiverr isn't looking into them.

    4 hours ago, six_spikes said:

    the overall presentation was disaster.

    4 hours ago, six_spikes said:

    You said that the record of the meeting will be sent via e-mail till Friday the latest, yet here we are with nothing.

    If the overall presentation was a disaster, then why are you looking for the recording?

    It must have been okay for you to want to see it. I'm also curious to see the recording of the webinar since I missed it. Waiting until Monday or later in the week is also not a problem.

    • Like 33
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    • Up 2
  18. 2 hours ago, sabinespoems said:

    I just don't know how to turn it around. 

    Oh, poetry's a tough one because that's really been impacted by AI. However, I have yet to see AI bring buyers to tears, which is what your poetry can do. Your last review was wonderful. 😊

    AI can't write anything deep, moving, and meaningful - so when it comes to writing things from the heart, AI's not going to cut it. Buyers are going to feel much more comfortable working with someone compassionate like you, who can "sense" their needs beyond what they may send you in a brief. I know you mentioned that is a gift you have (and is something that AI can't compete with).

    3 hours ago, sabinespoems said:

    The only reason I'm not stressing about it is because it's not my main source of income.

    That does make a difference. Living in Hawaii ended up being much more expensive than I thought, especially with a tween and high-school teenager, and somehow my Fiverr income has to cover all of our expenses and have enough to spare for emergencies. So I think about my Earnings a lot more than I'd like.

    3 hours ago, sabinespoems said:

    I ponder a lot about what I can do in order to fix this drought. Nothing groundbreaking has come to mind unfortunately though.  

    3 hours ago, sabinespoems said:

    This I haven't done, because I feel like the new announcements weren't things I could play into with my niche.

    I see Fiverr placing more emphasis on Business clients and businesses (I'm also trying to find ways to cater more to businesses because resumes focus on individuals). So maybe you could start offering your poetry to professionals and businesses:

    • Poetry for Daily Motivation or Morning Motivation Email Campaigns - these clients are in the mental health/health & wellness category and these orders are usually in the form of a 2-week or 21-day challenge. You would need to write 14-21 poems, one for each day, ranging from 50-150 words a piece. 
    • Poetry for Product Descriptions - jewelry and other items meant to be given as gifts often need poetry to really capture the heart of the giver and drive that message into the heart of the receiver.
    • Poetry for Professionals - Like the email challenge, professionals may want to subscribe to a set of poems (personalized or profession-based) to keep them grounded, motivated, and high-performing. Think "Poetry for Leaders," "Poetry for Freelancers," or "Success Mindset." Some may need poetry to help them think outside of the box. You could send them poems weekly or monthly.

    Other ideas:

    • Life Coaching gig - serve as an accountability partner, supporter, and friend in the order chats, and then you can send them a personalized poem in the finalized delivery. Charge them for your time (1-hour chat) and the cost of the poem.
    • Writing Advice gig - review others' poetry and provide advice on how they can improve it (may also do as a Proofreading/editing gig).
    • AI-Generated Content Editing gig - review AI-generated poetry and add a human element to it.
    4 hours ago, sabinespoems said:

    I hope I'll be able to help people again by writing poems for them and making some money during the process! 

    I'd really love to see this happening, too! 😍

    • Like 8
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