Site down & Issue with inbox

[mjensen415]

Thank you, everyone, for your patience. You will likely have to re-deliver your orders from this outage, so try your best.

As always Support is available for any issues related to the outage. We can’t fix anything here in the forum. Support is your go-to.

Have a safe weekend everyone!

[brochelle7]

I received an email that my order was delivered, and it still show in process. Will this come through soon, or should it be resent?

[saadelmanar]

Still some issues with INBOX … A client just contacted me, and I can’t see his message nor reply …

[leejohnsonvideo]

By the way, I found another glitch.

A new order popped in today during the glitches and although it’s listed as incomplete, it’s actually active with the countdown to deadline clock running.

[ted_excel]

Also the ORDER DELIVERY does not work. I have delivered the order twice, the client can see the outputs, but he can’t accept the order and the timer is going on…

[mjensen415]

By the way, I found another glitch.

A new order popped in today during the glitches and although it’s listed as incomplete, it’s actually active with the countdown to deadline clock running.

Please contact support.

[devoncameron730]

I’m still having issues sending messages! I’ve sent several responses and nothing is going through!

[donnovan86]

I agree. We can’t see messages on desktop. It seems to work on mobile though, but not sure if replies go through.

[joyh97]

Can’t deliver order - client paid for 24 hour rushed delivery and if this isn’t fixed soon I’m going to get my first ever late delivery because whenever I hit “deliver”, it just takes me to the inbox instead of delivering. Tried on Chrome and Firefox, same error on both.

[makeyourlogoo]

I’m still having the same problem, my messages are’t sending to buyer . anyone else still having same problem?

[socialspider]

I have been waiting long time. About 6 hours now!. Still can’t upload my delivery files. So I think buyers are so disappointed now. Hope they will give 1 star or they will cancel the orders. So I’m so… Happy about that 😕

[matthew_designs]

Hello, After i deliver the revision request of my client.
The Order Status still say “IN REVISION”.
Client said she already accept the delivery. But Both in our Dashboard order status is “IN REVISION”.

Please fix and figure out.
#OrderStatusBUG

[andaluzia]

Hello!

I am not sure if it’s only me, but I still have some issues.
I had to deliver an order again because it didn’t go thru and even though it is still listed under active orders. Haven’t heard from the client, but I hope she got it this time.

Also another issue I see is that I cannot seem to read and reply to a new message in my inbox. It says “Something went wrong. Try refreshing the page.”

[josephvm]

Hi everyone. The site will be down momentarily while we resolve other issues. We are working to resolve ASAP.

I’m facing an issue with Private Notes of not being able to view them completely! Hope you guys will fix that too.

[hendrixmsc]

A buyer placed an order on my gig but I can’t see the requirements. I tried messaging the buyer but the messages are not getting delivered.

[michal247]

Hi I still have issues with inbox, like I can’t delete spam message from primary inbox and when I do then I have 2 notifications and nothing more.

[sudesh27]

I think the issue is still ongoing. After resending the delivery again, the order shows as ‘WORK DELIVERED’ in the notification area.

But still getting a message saying ‘Reminder: the delivery is due in less than 12 hours. Deliver Now’

That’s strange. So, I just checked the delivery via buyer message selection as well, and it shows Active Orders as IN PROGRESS. (I can see it in the seller dash board as well)

I think this will be common for all sellers who performed the delivery at the same time period.

I’ve already contacted fiverr cs and waiting for their response.

[abderhmanabdo]

I still can’t use my inbox. I received a message from a new buyer 15 hours ago, I tried to respond much time but no way. It shows the following message: “Something went wrong. Try refreshing the page.”
When I click on the message from the inbox, it redirects to the following URL: “https://www.fiverr.com/inbox?inbox_f2=” Not the usually URL “https://www.fiverr.com/inbox/buyer_username”

[ajwins]

ajwins Today at 00:06

Hello Team,

I have a problem with orders:

1- the requested modification does not appear.
2- 2 completed orders appear in the DELIVERED list.
3- the modification appear in the DELIVERED list.

Thank you very much

[catwriter]

On 4/4/2020 at 9:54 AM, ajwins said:

I have a problem with orders:

1- the requested modification does not appear.
2- 2 completed orders appear in the DELIVERED list.
3- the modification appear in the DELIVERED list.

You’ll need to send that to Customer Support.

[obaid300]

On 4/4/2020 at 12:30 PM, nikavoice said:

You’re right, I’ve had inbox issues in the past and Clients were understanding. Fiverr sending out a mass email would be helpful tho.

Eek! Well, my fingers are crossed. 

Can you help me out. I just received a message from a new client who is a buyer but when i replied it said unable to send message and then it disappeared. But in case i contact my fellows who are sellers inbox is working fine. Why its happening can you highlight on it?

On 4/4/2020 at 12:31 PM, abderhmanabdo said:

I still can’t use my inbox. I received a message from a new buyer 15 hours ago, I tried to respond much time but no way. It shows the following message: “Something went wrong. Try refreshing the page.”

When I click on the message from the inbox, it redirects to the following URL: “https://www.fiverr.com/inbox?inbox_f2=” Not the usually URL “https://www.fiverr.com/inbox/buyer_username”

Same happend with me its happening with new buyer or clients. In case of messaging sellars i havent dealt with this problem.

On 4/4/2020 at 12:34 PM, andaluzia said:

I am not sure if it’s only me, but I still have some issues.

I had to deliver an order again because it didn’t go thru and even though it is still listed under active orders. Haven’t heard from the client, but I hope she got it this time.

Also another issue I see is that I cannot seem to read and reply to a new message in my inbox. It says “Something went wrong. Try refreshing the page.”

In case of new client or a buyer it happened to me other than thats it working fine if i contact my sellars fellows

[samdotdesign]

Hello ! New update have some bug issue:

1. Unable to send message to a New client.
2. Can not block spam messages. they can easily message me.
3. Frequently getting down the response rating.

[erik_keresztes]

Really? Buyer requests are still not expanding. The problem is that the container of the text doesn’t expand and has overflow hidden, is this really that hard to fix?

[obaid300]

Hmmm dont worry it will fix in 3 hrs I guess?

Its been more than one day problem is still There

[catwriter]

Really? Buyer requests are still not expanding. The problem is that the container of the text doesn’t expand and has overflow hidden, is this really that hard to fix?

Buyer requests are still not expanding.

That’s a different issue.