Site down & Issue with inbox

[michal247]

On 4/3/2020 at 2:13 PM, worthforcheap said:

The question is - What if the BUYER leaves a BAD REVIEW because of this? I delivered an order and it recognized the delivery but no delivery message appeared. I then redelivered the order and the same thing happened. Now, three hours after my attempts to deliver the order the “Delivery” messages that I sent to the buyer appeared, but both me and the buyer cannot see the files attached. He is a new buyer on Fiverr and he payed 60$ for an express delivery, and although I delivered 3 times, he got 3 empty deliveries. If I was him I was going to think that I got scammed! Now, what if the buyer has a bad experience due to this and leaves me a bad review, even if my service would have been considered flawless in normal circumstances? I am really worried that the bugs that the platform is causing today may affect the review that the buyers are going to leave and I absolutely think that Fiverr should be able to step in if that happens. Our service should not be affected by mistakes that we are not guilty of.

Can’t promise you anything but im sure Fiverr will revert all bad outcomes of this.

On 4/3/2020 at 2:15 PM, haiderimtiaz99 said:

Fiver should send mails to all Buyer and seller about this

Mails would be uneffective I would say, just a quick alert message on website would be great. (like this one we have on forum)

[writer_koryn]

It would be great if you guys can send some popup on website, so that our buyers can have notification about current problem.

this can really be helpful since buyers don’t have any idea of what is going on

[nikavoice]

On 4/3/2020 at 2:15 PM, worthforcheap said:

The question is - What if the BUYER leaves a BAD REVIEW because of this?

This is a legitimate question of concern. :clap:t4: Sellers shouldn’t be penalized for the lack of a working messaging system.

I would like to see staff address this issue. @mjensen415.

[catwriter]

On 4/3/2020 at 2:16 PM, magualo said:

Please make sure that the information you send on an open forum it’s correct:

Here it is as per the Terms and conditions of Fiverr:

Terms of Service reminder: Providing email, ■■■■■, or phone number is only allowed if it is needed as part of the service. Otherwise, all communication must go through Fiverr.

From Terms of Service:

“Requesting or providing Email addresses, ■■■■■/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.”

“Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.”

"Fiverr does not provide protection for users who interact outside of the Fiverr platform."

"All information and file exchanges must be performed exclusively on Fiverr’s platform."

[simychoudhary]

I thought this was just my account playing up! Glad you guys are working on fixing it 😀

[michal247]

Im lucky one because I have delivery on 6 April. Im sorry for everybody stressing here with short term orders.

[ssj1236]

On 4/3/2020 at 2:23 PM, nikavoice said:

This is a legitimate question of concern. :clap:t4: Sellers shouldn’t be penalized for the lack of a working messaging system.

I would like to see staff address this issue. @mjensen415.

Honestly, the chance of that happening are slim at best. Most buyers will understand that the situation was outside their control but if a bad review came from this situation then I’m mostly certain support would step in (hopefully).

[michal247]

I don’t want to invent conspiracy theory, but that series of bugs is weird and it’s like just directly targeting freelancing system. Maybe it’s some kind of attack from rival platform?

[humanissocial]

Guys, stop privately messaging me on Fiverr asking me if it’s working for me yet. We were just talking about here and now you’re messaging me…

[deinocti]

First gig ever was to happen hours ago from now. Being new to the service I wasn’t aware messaging was going to be delayed by half hour, just thought it was a standard problem of them simply not going through. Hopefully the gig still gets done, but not a good first impression from me to a buyer, or from the site to me.

[parakdraw]

Damn, the delay of messages is almost half an hour. Sent 21:54 appeared on page in 22:24. And appeared only text, the photo is still not visible… What should I do with 3 deliveries in next 10 hours??

[prantopashi]

I checked my internet connection, changed browser like crazy. 😂

Waiting for it to be fixed!

[abunasim390]

Its a big problem. I was communicating with a buyer. What if I lost a sale?

same here bro, i received 2hr later 😦

[nikavoice]

On 4/3/2020 at 2:30 PM, ssj1236 said:

Most buyers will understand that the situation was outside their control 

You’re right, I’ve had inbox issues in the past and Clients were understanding. Fiverr sending out a mass email would be helpful tho.

On 4/3/2020 at 2:30 PM, ssj1236 said:

but if a bad review came from this situation then I’m mostly certain support would step in (hopefully).

Eek! Well, my fingers are crossed.

[voicedbyken]

You should feel lucky then. lol

I’ve tried multiple times and on mobile app as well.

Ouch!!!

I couldn’t even get the app to load the message.

It’s working now!

[ivanalfiras]

Hi everyone. The site will be down momentarily while we resolve other issues. We are working to resolve ASAP.

I think is not just inbox. my order cant also to delivery , and 1 hours to finished from 4 order 🤮

[raufnohani]

Just received the mail regarding this issue. I think fiverr heard you talking about emailing.

[ahsanali6088]

Swearing and spamming the post will get the system to hide your messages. Please take some time to craft a single cohesive message. The posts were also flagged by users.

The client text me before 1 hour so how it’s inbox working before 1 hour…?

[reapspatel]

Buyer send me message and he want to deliver in 1 hour but still facing issue to sending message but i didn’t send message to buyer last 3 hour any one can tell me what the problem.

[simychoudhary]

Guys we must remain calm. This isn’t ideal for anyone but I’m sure the staff at Fiverr are trying their hardest to resolve this issue:)

[khiyalee]

Hi, I have inbox problem and order delivery problem too. I hope Fiverr team fix this issue soon!

[surajrenuka]

Hi, I have inbox problem and order delivery problem too. I hope Fiverr team fix this issue soon!

They are working on this issue now 🙂 will update us soon

[fawadjaved]

Also please send a message to all the clients about the recent problem and tell them to wait .

**also send us a message as soon the problem is solved **

thanks to you in advacne

😇

[sobia5399]

They are working on this issue now 🙂 will update us soon

Is writing corona in inbox with client is voilation of TOC bcz I am a writer and wheen in evenibg i write it say maybe you fo voilation of Toc and now inbox is not working​:joy:😂

[lenasemenkova]

My delivery file, the one the buyer said I “forgot” to attach, has now magically reappeared. Whew.