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Site down & Issue with inbox


mjensen415

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Posted

HI Jensen!
I have experienced the following issue. Yesterday i have created my first gig which required a Basic English test. Due to a technical error in my browser my test was interrupted which led to me failing it. After this unfortunate incident, i have pursued the other, more advanced English Tests where i have scored more than 90%. (in the first 10% of Fiverr users)
I have reported the issue to the Customer Service and was told that i have used my two attempts on the Basic English test in one day. This is impossible to the platform’s 24h rule.
This is clearly a bug, as the test shows, i have spent 0 min on it, when in fact the test was attempted just once. It is very frustrating as i am not being able to post any gigs until June, although my English skills are shown as verified due to my high scores on the other available English Tests on Fiverr.
I would really appreciate your engagement in this issue.
Kind regards

  • 4 weeks later...
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Posted

Hi everyone. We are aware of the current delivery and inbox issues. Fiverr.com may be unavailable for some as we work through these issues. Thank you for your patience.

Posted

At least make the replies visible in our notification Emails, so that if the site is broken every month at least we can get the buyer/seller messages via Email.

Posted

I’ve delivered an order four times now but the attachment goes missing and when I refresh the message disappears too 😦 I hope I don’t get a warning for delivering empty messages because I absolutely haven’t.

Posted

I’ve delivered an order four times now but the attachment goes missing and when I refresh the message disappears too 😦 I hope I don’t get a warning for delivering empty messages because I absolutely haven’t.

Just wait.

I delivered 30 minutes ago, the message appeared after 15 minutes, the attachment after 30 minutes. it’s still a good idea to double-check after an hour or so

Posted

You should completely turn down the fiverr platform when you’re resolving system issues.So.the buyers will also know that the site is down.Last time when the same issue happened,I was unable to reply back to buyer for a whole day.

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