adrian_success

Once a Buyer places an order and leaves instructions, it’s essential for you, as the seller, to acknowledge the order. Even if you exchanged messages previously and believe you understand their needs clearly, thank the Buyer and let them know that you might have questions as you proceed. This shows them that you’re actively interested in their satisfaction. Explain what your process will look like, any significant steps or milestones and when should they expect those by. You, as the expert, will also know what Buyers often confuse when ordering your services, so take that opportunity to clarify that and break down all the details included and not included, if you didn’t have the opportunity to do that with a Customer Offer. Setting the right expectations from the beginning will be essential to increase the chances of a satisfied customer, making the experience better for the Buyer and for you avoiding miscommunication. It’s also vital to review their instructions as soon as possible, even if you have adequate time to deliver. Make sure that you understand the instructions and don’t have any follow-up questions. Also, it’s a good idea to ask your buyer to check their Fiverr messages should you have questions later. Stay engaged. Building a successful presence on Fiverr isn’t solely about sales. Your gig won’t grow unless customer satisfaction is high and your reviews are positive. Don’t simply disappear when you receive an order and reappear when it's time to deliver. Look over the reviews of successful sellers, and you’ll see that Buyers aren’t simply talking about on-time delivery. Often, they mention “great communication” and “excellent service.” If you want to be top in your category, work at being the best all-around Seller from the very beginning. Here are some articles from the resource Center that will help you navigate those orders: Time Management Tips Effective Communication with Buyers Completing Orders Efficiently Order Management Tips

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

Buyers, of course, want to work with Sellers that produce quality work, but they also want to collaborate with people they connect to. Sharing your unique story and communicating why you are the best person for the job helps build trust and credibility in your brand - which leads to more sales opportunities! Plus, it can help you find Buyers that align with your target audience, making every project a truly enjoyable experience. The details you include in your portfolio, Gigs, and profile are the perfect place to start building a great rapport with Buyers. Communicating Your Unique Value Through Gigs Fiverr Gigs are designed to give you multiple opportunities to communicate your value. Try to put yourself in a Buyer’s shoes to understand their journey to finding the right Seller. What will they see first, second, and third? Understanding the steps a Buyer takes will allow you to showcase the right details at the right time. Here is an example of a Fiverr Buyer journey and how you can put your best face forward at each step: Step 1: Search for a Gig Buyers are likely to first notice your Gig image once they enter a query into the search bar. Of course, the Gig title is important, but humans are visual creatures! The right image will immediately capture a Buyer’s attention and compel them to click on your Gig. It’s a good idea to include a high-resolution photo of yourself, smiling, and making eye contact with the camera. Use a bright, solid-color background, so your image doesn’t blend in with the webpage, and use an image editor to place keywords and Gig highlights directly on the image, to make your offering really stand out. For more tips for an image that will stand out, check out our article on Changes I Made to My Gig Images. Step 2: Visit a Gig page and Seller profile While creating your gig images keep in mind that buyers will often browse before reaching a final decision and in that process they will visit your seller profile to get to know you better, your qualification and to see other services that you offer. Following a similar style between your different gig images will create a branded look to your gigs and help build trust with buyers. Your Gig description and profile are where you will explain what qualifies you to deliver high-value work. This is incredibly important for high-budget projects as a Buyer’s decision comes with a larger risk - they want to feel completely reassured that their funds are in the best hands. In addition to ensuring the Gig details align with their expectations, they will analyze your experience, skill set, and various packages. Be sure to include in your Gig description and profile where you honed your skills, how much experience you have, and any notable past projects and clients. Besides giving you higher chances of working with these types of buyers with higher budget projects, this will also help build a professional representation of your business and set the right expectations with those buyers. Step 3: Contact a Seller Many Buyers - especially those with larger budgets - will want to have a conversation with you before they place an order. This gives them a chance to ask any specific questions about your qualifications and services, so they feel confident that they’ve found the best Seller to collaborate with. It also gives you the chance to be honest with a Buyer about any limitations you might have. Often, Buyers will appreciate the honesty, choose to move forward with you, and either work within your limits or find additional support. The text in your profile, Gig description, FAQ, and packages should be well-written and objective and highlight the information you want Buyers to focus on. Similarly, your portfolios and images should be an excellent representation of your capabilities. Remember to update all your information regularly to reflect new skills, a boost in experience and quality, and ongoing excitement for your business. Want to read more? Check out some additional articles from our Help Center: Help your brand stand out How to make your Fiverr Profile stand out Creating a Fiverr Pro Gig Creating a Gig

As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability

There will be a time in every freelancer’s career when a Buyer is unhappy even if you take all the necessary steps to communicate and provide your best work. These situations are never fun and can be quite difficult to navigate before you’ve developed an effective process for handling order disputes. It's always best to be polite and professional when someone is unreasonable or rude in their criticism of one of your projects. Don't take it personally; most often, the dissatisfaction stems from miscommunication or misunderstanding that you, as a Seller, did your best to avoid. Learning how to handle an unhappy Buyer will help you remain calm and confident while you work to find an ideal outcome. Tips for Handling Unhappy Buyers It's not always easy to handle a dispute with a Buyer, but there are some things you can do to resolve the situation positively. Here are a few tips for handling order disputes: 1. Be willing to apologize An apology for your role in a Buyer’s dissatisfaction will go a long way. Be empathetic and assure them that you understand how frustrating this must be. Let the Buyer know that you are sorry for not meeting expectations and that you want to work with them to find a resolution. 2. Listen closely to what the Buyer says Hearing negative feedback can be tough, but it’s absolutely necessary when revising an order submission! If a Buyer expresses that they are unhappy, politely ask them if they can provide specific feedback about what they don’t like. If you don’t understand or agree with their points, try to avoid getting defensive. Instead, ask for clarification and let them know that you genuinely want to understand their needs. If they continue to provide unclear feedback, you might ask them to provide an example. 3. Avoid an argument It might be tempting to defend yourself or get angry, but engaging on the same level as a negative Buyer may cause the dispute to escalate. Focus on hearing their feedback and adjusting your submission instead of providing all the reasons you did not meet their expectations. You might say something along the lines of, “Thank you for sharing your thoughts! I will do X, Y, and Z to make this better,” and let them know when they can expect a revision. 4. Contact Customer Support If a Buyer is being particularly uncooperative and refusing to provide feedback, Customer Support can act as a mediator to help diffuse the situation. It is important to remember that Support cannot force a Buyer to accept an order - they are a neutral party to help you and the Buyer come to an agreement. Some Buyers are likely to be harder to please than others, but even the most demanding Buyer deserves to be treated respectfully and professionally. Apply their feedback to the next submission and know when to involve Customer Support. If the only option is to cancel an order, you can do so knowing that you gave it your best effort.

Video calls on Fiverr are incredibly helpful for both Buyers and Sellers. From a Buyer’s standpoint, a video call allows them to gain a comprehensive understanding of a Seller’s services and work process. On the Seller’s side, it allows you to fully grasp what your Buyer needs from you, make appropriate recommendations, and offer additional helpful services. While video calls between Buyers an d Sellers can be used at any point during an order, they are most helpful before or immediately after an order is placed. This way, each party will understand the other’s expectations and responsibilities - without wasting any time! Benefits of a Video Call on Fiverr Here are a few reasons to offer your Buyer or potential Buyer a video call: 1. To give Buyers an understanding of your business and service Your Fiverr Gig description provides a general overview of who you are and what you offer. However, during a video call, Buyers can ask specific questions about your skills, qualifications, process, and range of capabilities to better evaluate their interest. Pro tip: Some Buyers may have an easier time verbally explaining their needs. Use your Order Requirements to create a list of questions You’ll ask during every video call. 2. To increase Buyer confidence A (virtual) face-to-face conversation will give buyers confidence that you understand their needs and can offer what they’re looking for. Whether this is their first experience on Fiverr, or they’ve been using the platform for years, they likely have questions about what it’s like to work with you. Moreover, they want to know if and how you can solve their pain points. A good video call will show Buyers that you are genuinely interested in their success and have what it takes to deliver. 3. To avoid misunderstanding and miscommunication Every Seller has a unique process just as every Buyer has unique expectations. Speaking directly with a Buyer will allow you to clearly explain each step from the time an order begins to delivery and revision, which will help avoid assumptions on either end. Pro tip: After the video call, send the Buyer a summary of your discussion, to confirm what was discussed. All communication will be recorded in the order thread for verification, and Customer Support will have access if they need to intervene. 4. To offer additional services At times, Buyers may have an idea that is not explicitly listed in a Gig description. After hearing their needs, you can recommend ordering add-ons or services that might be helpful in the future. For example, a Buyer searching for website development may need page plug-ins that improve the functionality of their website. A video call would be your opportunity to let the Buyer know that you will add that service to their order now or begin a new order when they are ready later on. Use video calls as an opportunity to show your personality and drive connections with Buyers. We all have our own communication style, but flashing a smile and exuding positive energy can help Buyers feel welcome and comfortable with you while addressing any concerns they might have! he recordings allow you to revisit some of your calls from time to time and reflect on your communication with your buyers and where you can improve to increase buyer’s satisfaction. Here is an article from our Help Center on Video Calls with more details.

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

If you’re trying to build a sustainable career on Fiverr, one of the best ways to satisfy past, present, and future customers is by delivering On-Time. Your success is built both on the work you deliver and on building trust with the Buyer. Your On-Time Delivery Rate looks back over the last 60 days and calculates the percentage of orders delivered on or before the delivery date and time. Even orders delivered a minute late will count against you. As a Seller, you should always remember that Buyers submit an order because they need a job done now. Your on-time delivery is essential to them and should be just as important to you. The good news? With careful planning, you can achieve a 100% on-time delivery rate. Here’s how: For each Gig, you should determine a delivery time that’s both fast and efficient for Buyers and comfortable for you as the Seller. In other words, if it's an order for a package that usually takes two days, set the delivery time for three days. If you need the extra time, it’s there. If not, the Buyer will have a pleasant surprise when you deliver early. Ensure you understand the Buyer’s needs entirely at the beginning of the order and that they have provided all the resources you need to complete the job. When an order appears, inspect it immediately, and let the Buyer know if something is unclear or information is missing. Make sure the Buyer understands your workflow process and their responsibility in providing the necessary information and guidance so that you can meet their expectations. If you need extra time to complete the job, let the Buyer know as soon as possible (don’t wait until the last minute). Click on the “Extend delivery date” link just below the green “Deliver Now” button to ask the Buyer for an extension to your deadline so that you can protect your On-time Delivery reputation and assure Buyers are updated as we go which can affect their satisfaction. Remember, On-time delivery refers only to the initial delivery and not any subsequent revisions. As a freelancer you have the freedom to set your own schedule and there are many ways to do that depending on what works the best for you and what matches your style. Maybe you like to tackle your tasks as you go through your day or maybe you prefer to use Time Blocking, regardless of which one, using a calendar it’s a must! Having your different meetings and tasks organized will help you get through them objectively and keep track where you are dedicating your time. And that is not only where technology can help you with time management nowadays. There is a wide variety of resources available, from project management boards/platforms that can help you organize your projects to automation functionalities and templates to optimize your process. Limiting Orders in Queue it’s another option on Managing Orders that allow you time to work on the projects that you have at hand before receiving new projects. Here you can find an article for the different statuses of your orders and when an order is considered Late or Very Late. Part of the Seller Plus program and facing challenges managing your On-Time Delivery? Connect with your success manager.

At first glance, determining the correct price for your Fiverr Gig can seem puzzling. For Sellers starting out and others looking to “up their game,” it can be a challenge to be both competitive and still ensure that you’re paid fairly for your work. For a Buyer to build a sustainable presence on Fiverr, it’s essential to understand and balance all the relevant factors, including your overhead—that is, expenses incurred in delivering your particular gig, including Fiverr Transaction Fees— and incorporating useful options such as tiered packages and Gig Extras. We’ve developed guidelines that will help you navigate the basic strategies and the tools at your disposal. In this article, we’ll look at two of these factors: Evaluating Your Competitors and Considering the Fiverr Transaction Fee. By looking at successful Competitors with similar gigs, you can determine an average price for the type of gig you’re creating. As unique and talented as you may be, you’ll likely have hundreds, if not thousands, of competitors on Fiverr. That might initially seem discouraging—how can you stand out in a massive crowd? When researching Top Rated sellers in your category, you'll begin to recognize specific patterns. Clear, customer-centered profiles and descriptions: One of the most important rules to success on Fiverr: don’t simply tell people about your accomplishments—explain how your talents and experience can help them achieve their goals. Even if you’re new to the platform, the experience you offer means that you will understand the needs of your clients. The most highly-rated Sellers and Gigs are always delivered on time, prepared with care, and delivered with respect. Read the reviews of your competitors and learn what buyers appreciate: Attention to detail, care for the needs of the client, on-time or early delivery; and Fair Pricing: Fair doesn’t mean cheap! The most successful and sustainable gigs on Fiverr offer pricing that reflects the value of the work. Pricing a gig too low reflects negatively on the perceived quality of the gig. Likewise, pricing too high will turn off many start-ups and individual entrepreneurs who love our platform. Evaluate the pricing of gigs similar to yours and price accordingly. Buyers expect professional quality and are willing to pay reasonably for it. You should also take into account the Fiverr Transaction Fee. One of the most significant advantages of Fiverr-based work is access to a worldwide network of buyers, a responsive and engaged customer support service, an extensive marketing program, and the robust protection provided with each transaction. Fiverr makes it possible for you to focus on what you do best while we take care of everything else. When you price your gig, always keep in mind the bottom line. Fiverr subtracts the 20% transaction fee from every financial interaction with your Buyer, including tips. In determining the price of your gig, keep in mind what you’ll receive for each gig after the transaction fee. For example, if a gig is $50, you’ll receive $40. If you price your gig at $60, you will receive $48. In the following article, we’ll take a look at tools that can motivate a buyer to purchase your gig, like tiered packages and added-cost extras, allowing you to keep the basic price low and attractive, while offering the buyer the ability to customize the Gig to fit their needs.

Setting Gig prices on Fiverr is about balance. Buyers want to feel that they’re receiving value for their investment; Sellers want to feel that they’re being paid fairly for their work. Consider how Buyers look at your Gigs, and then consider the tools Fiverr has created to allow you to create a Gig that both sells and expands your earning opportunities. PACKAGES Most Fiverr Gigs allow for the creation of tiered “packages.” Essentially, these are variations on your basic Gig, increasing service levels and adjusting costs accordingly. For example, a writer might offer three packages offering documents of varying lengths—one for 500 words, another for 1000 words, and yet another for 2000 words, clear choices to fit the Buyer’s specific needs. Your packages might reflect other factors: a voice-over recording artist might offer something similar in the recorded length. One tier might offer a 30-second recording, another a 2-minute recording, and yet another recording an entire chapter of an audiobook. Pricing reflects both added value for the Buyer while respecting the value of the Seller’s service. EXTRAS Most Gigs also offer extras, allowing Buyers to customize your Gig to their needs by purchasing options to create precisely what they need. For example, one popular option is rush delivery in just one day. You may have set standard delivery for three days, but offering the option of paying a reasonable premium—and having that job delivered sooner is often appealing to entrepreneurs anxious to get a job done. Extras can represent all sorts of options, including additional research, added features, or supplementary rights. For example, artists offer a variety of rights allowing usage across specific media, and a visual artist might include extras offering editable source files. By offering added-cost extras, you can keep the cost of your basic packages low. As a result, Buyers will perceive your Gig as a good value but often spend more than the basic price. Extras offer an opportunity for the Buyer and potential for your income. RAISE YOUR PRICE! Finally, remember setting a price for your Gig, packages, and extras isn't a “set it and forget it” task. As you gain positive reviews, revisit your pricing periodically. Keep an eye on your competition, and don’t hesitate increasing your price as your experience and ratings grow. You’ve earned it! A good practice is to create a personal milestone to increase your package price by $5 once you reach 50 reviews and another $5 when you earn 100 reviews. Remember, your ratings and reputation on the site also signal to the Buyer that you’re a worthwhile investment. Raising your prices over time is vital to establish your value and legitimacy and to drive your growth. Some Buyers may be concerned that raising prices might slow sales, but perception is everything. Modest incremental increases (as opposed to suddenly doubling the price of a successful Gig) are in your best interest and will increase the perception and trust of potential Buyers. And remember, you can change pricing anytime—up or down—depending on market conditions. Want to read more? Check out this articles from the Help Center: Bigger Projects and bigger opportunities: An increase in pricing packages What are Packages? Best practices for new Fiverr Sellers: Gigs Standardized Gig packages Earn more with Gig extras Part of the Seller Plus program and still have questions? Reach out to your Success Manager to discuss pricing strategy

What differentiates your Gig from that of your competitors? Price and experience being similar, what can you do to close the deal and make the sale? A Buyer isn’t just looking for someone with the qualifications to do their job. They want someone who cares about meeting their needs. They want to know that you have the insight, intelligence, and understanding to complete their task and that you care about the outcome. Your Gig description and FAQs (frequently asked questions) are the most powerful tools to convert a potential Buyer. A Gig Description should include four essential elements: An effective Fiverr description begins with a hook -- one or two sentences that immediately show the Buyer you know what you’re doing and you “get it.” Offer your insight into the task. This could be a simple statistic or opinion about the task: Whether you’re a graphic designer, writer, or financial analyst, what is the one principle you follow that makes you an effective Seller? What’s your number one rule when tackling a new challenge? Your Introduction must be laser-focused on your Gig. This is where you express why you’re the person to do this job: your years of experience creating relevant work, the number of orders you’ve completed, and customer satisfaction. Your goal is to build a Buyer’s trust. Remember, you want to project confidence based on experience. Likewise, your Gig Details reflect in detail the specifics of the job. This is your opportunity to set expectations and to provide your Buyer with a clear example of your insight. Based on your experience, offer a perspective your Buyer may have yet to consider. For example, a writer might ask for insight into the potential readership, or a voice-over artist might ask questions about pacing and performance. What questions will help you more accurately determine the Buyer's needs while simultaneously building their confidence in your abilities? Finally, FAQs anticipate the questions your Buyer may ask—this should reflect the most common questions you’ve received in the past or ones that you anticipate. This section will change and evolve, but it is a critical selling tool. Like your description, FAQs show the Buyer that you’re ready for them and have anticipated their needs. Include at least 3-5 FAQs per Gig, but include as many as you feel worthwhile. Uncertain of what questions to include? Check some of your competitors to get some ideas of questions that Buyers might be often asking. Effective selling (and achieving customer satisfaction) is about building confidence and setting expectations. Taking the time to craft your presentation will increase your sales and success on Fiverr. Want to read more about it? Check out some articles from our Help Center: How to make your Fiverr Profile stand out Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig Gig Policies (Includes approved URLs) Part of the Seller Plus program? Connect with your success manager for personalized recommendations!

Cancellations are part of the business and will at times be inevitable, but it is important to understand how that can impact your business and how can you, as a seller, manage that to avoid it potentially affecting your buyer’s experience and your baselines requirements that are directly connected to your seller level. The Order Completion Rate calculates the total amount of orders over the previous 60 days (whether completed or canceled), divided by the number of canceled orders, and then multiplied by 100 to reveal the percentage of orders completed. First, manage expectations. Your Gig should clearly define what you need to complete an order and a reasonable delivery time that’s fast, efficient for buyers, and comfortable for you as the seller. If the order goes Very Late, the buyer can cancel your order anytime. Complete your Gig’s Frequently Asked Questions section to inform buyers what they should expect and how they can help assure a positive experience. Managing expectations is key to avoiding cancellations. Whenever possible, communicate with buyers before they purchase your Gig. Within the Gig description, it’s a good practice to let buyers know they should contact you before purchasing for the best experience. This allows both parties to understand what’s involved in the specific job, ensure that you have what you need as a seller to complete the job, and agree to adjust the delivery time if necessary. Equally as important is to communicate with buyers after they purchase your Gig. If there’s a problem with your initial delivery, it’s best to avoid any mention of cancellation as an option. Instead, assure the buyer that your intention is always to complete their order to their satisfaction. Ask them for specific directions regarding revising your delivery. What if communication with the buyer isn’t working? Sometimes, an order may have issues beyond your control despite your best efforts. If the buyer is asking for work beyond the scope of your agreement or is problematic for any other reason, don’t hesitate to access the Resolution Center and if you still couldn’t solve the issue, reach out to customer support for guidance and direction. You can direct them to Frequently Asked Questions (FAQs) on the order page. There, you may find advice for your specific problem or contact support directly. Avoiding those cancellations from affecting your Order Completion Rate it’s only part of what you can achieve by following these tips, the most important is that this will help your buyers be more informed, aware of the process and have clear expectations, improving yours and their experience on Fiverr. Want to read more? Check out some additional articles from the Help Center: Order Completion Rate and Cancellations FAQs All about Order Completion Helpful tips on how to avoid cancellations Part of the Seller Plus program and having challenges with cancellations? Connect with your success manager for personalized recommendations.

Customer service is everything. Being buyer-friendly on Fiverr requires more than just meeting and exceeding expectations. Message Management is just as essential to your account's growth. Responding quickly to inquiries from potential buyers and buyers with orders already in progress will directly impact your buyer satisfaction and, in turn, help you level up faster. Your dashboard includes two crucial indicators related to messaging: Inbox Response Rate and Order Response Rate. Inbox Response Rate tracks your response to the first message from a potential buyer. The quicker you reply, the more likely you will close the deal and sell your gig. The Inbox Response Rate tracks the percentage of first messages you answered within 24 hours over the last 60 days. Your percentage will decline if you don’t respond within 24 hours. Respond quickly, however, and buyers are far more likely to close the deal. Our stats show that sellers that respond to new inquiries within twelve hours triple their chances of closing a sale than those who respond after twelve hours. Buyers are looking to get their job done and won’t wait long. If they don’t hear from you, they will likely move on to a more responsive seller. Similarly, the Order Response Rate tracks your responsiveness to messages you receive from buyers associated with an active order, including order start messages, revision requests, and any contact the buyer may have along the way. It’s a good idea to initiate contact once the purchase is made with a simple “Thank you, I have everything that I need to start your order and I will reach out if I have any questions”. This goes a long way in demonstrating that you’re genuinely interested in the buyer and value their business. Also, remember that Fiverr offers several highly effective tools to help you manage your messages efficiently. Download the Fiverr App to receive notifications on new messages wherever you are. You can set up custom Quick Responses to reply when you have little time, assuring contact with the buyer and protecting your response rate. If you’re unavailable for an extended period, be sure to visit your profile page, where you can click on “Set Availability” and enter the time and details of your absence. Buyers visiting your gig or profile pages will see that you’re unavailable and have the opportunity to leave a message. Using this feature ensures that your Inbox Response Rate won’t be impacted. And Remember, you don’t need to respond directly to spam or inappropriate messages. Each message includes the ability to send a report to Fiverr.. Sending that report removes the message from your queue and the obligation to respond. The key to attracting and keeping customers on Fiverr isn’t a secret. Like every great relationship, buyers and sellers thrive on Great Communication. Want to read more? Check out our Help Center articles: Using Quick Responses Using your inbox on the mobile app Everything you need to know about response time & rate Order Response Rate Response time and response rate FAQ Part of the Seller Plus program and facing challenges managing messages? Connect with your success manager for personalized recommendations.

When people talk about SEO (search engine optimization) they aren’t only talking about Google. A search engine is a type of software that uses keywords to find pages on the World Wide Web. Just like Google helps users find relevant websites and pages all over the internet, Fiverr helps buyers find quality sellers on its platform. Understanding how to optimize your Gig will help Fiverr drive traffic to your pages, so you can grow your business and become a successful seller! There are three key elements to optimizing your Fiverr Gigs: Titles, Tags, and Metadata. Titles When creating a Gig Title, you want to include keywords that your buyers might type into the search bar when looking for your service. This will take getting into the head of your ideal client! If you feel stuck, you can switch your profile to Buyer mode and pretend to be someone searching for what you sell. Type a few words related to your services into the search bar and see what kind of Gigs come up! You’ll know you're on the right track when the results show what you would consider your competition. Keep in mind the structure of your title as well to make sure that you are maximizing the amount of terms that you have as it will also consider terms with more than 1 word. "In this example, the Keywords would only be taken into consideration individually and be a match if the buyer searches specifically for “logo” or for “modern” and so on. While this title has Keywords that are intentional for services related to logo creation the additional words between the Keywords makes it not the most effective option." Even with a smaller amount of words this title is more effective as it would make your Gig more likely to show up in searches than the ones with only 1 term, but also on searches with: 2 words like “minimalist logo” 3 words like “modern minimalist logo” This would still leave you with additional space that you can include other keywords that might be relevant. Tags Next up is your tags. These are other, related keywords that you didn’t include in your title. It’s important to use different keywords to increase your chances of popping up in the search results. Sticking with the same example, you might use the keywords graphic designer, logo designer, brand logo, and company logo. If you have a certain niche that you want to target, you should incorporate a related keyword. Perhaps you design luxury business logos, logos for nonprofits, or financial business logos. Metadata Finally, metadata helps differentiate your unique service from others in your category, so buyers can find exactly what they’re looking for. Your metadata selection will allow buyers to filter search results to find sellers that speak the same language, work in the same industry, cover their desired topics, are familiar with certain platforms, and more. Fiverr displays metadata options as a list from which you can quickly and easily select what aligns with your service. If you aren’t sure which are the best to choose, check the boxes for what you think would be the most relevant to your buyers. You can always adjust the metadata in a few weeks if you find that you aren’t attracting your ideal clients or aren’t receiving as many inquiries as you hoped. The way buyers search for services and sellers is constantly changing - as is the Fiverr algorithm. It’s important to check your gigs every 6-12 months to ensure you’re still advertising what your ideal buyer is looking for. Now, go optimize those gigs! Your ideal buyers are looking for you! Want to read more? Check out other articles from the Help Center that might help you: Creating a Gig Best practices for new Fiverr Sellers: Gigs SEO tricks for Gig titles Part of the Seller Plus program? Make sure to take advantage of your additional benefits to be even more intentional with your Titles, Tags and Metadata. Keyword research Top Keywords Advance Analytics