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Found 8 results

  1. One of my buyer requested some work to be done, I then created the order and delivered them as soon as i can, He marked the order complete and even left a great review! Then suddenly after three days time, I got a notification saying the buyer cancelled the order and funds were refunded. And i don't even have the option to contact resolution center. I am really upset of this as fiverr did not consider sellers point of view, If there were any issues regarding my delivery, The buyer would not have left a great review, Please help me, how should i deal with this?
  2. Okay so I got an order 2 weeks ago, the buyer placed the order without discussing the limitations. She wanted to automate something using the free plan provided by IFTT. But the free plan didn't support what she needed, we both agreed on cancelling the order so I initiated the order cancelation request. She accepted it and the order was cancelled. BUT as soon as the order was cancelled, my order completion rate dropped to 67% and now it is 50%. How is this a just evaluation when something that's requested by the buyer isn't doable? OR if the buyer isn't open to suggestions? Why do we, the sellers always have to pay the price? Why can't Fiverr take into account issue like this when evaluating a profile? It's just a bot looking at order completed vs orders placed and then assigning each profile a number, if that number falls below the threshold, you're ripped off of your badges and levels and you're left there with nothing for a month (or more) FOR NO REASON!! Something that you spend months or even years on achieving is taken by a bot FOR NO REASON! How is taking badges and decrementing the scores just when you only have ONE option, cancel the order.. when you know that cancelling the order would cause a deduction in your scores and also you'll be ripped off of your badge and levels, something that most of the hardworking people here spend months and years to earn. Oh and for almost 2 weeks I couldn't find a way to submit a support ticket because the Support page in the footer only has some help docs which don't help with situations like this and the My Support Requests has no option to submit a new ticker, the only way is to open a previous ticket and there's a button to add a new one which doesn't make sense (I saw that button today). I think the button should be on the main page where all the support tickets are listed. Also, the Contact Us button at the bottom right on that page has a bug, when you click it, the button disappears (I tried 3 different browsers and also my phone - same issue). What do you guys have to say about this? Shouldn't Fiverr change it's policies about profile evaluation or order cancellation?
  3. Hi All, I am quite disappointed, and would really like to have some support on how do deal with this issue. I am a relativity new seller on Fiverr, and have been working really hard on my second order. I had already spent over 6-8 hours working on the order, and talked a lot with my client. The order was quite complex and I ended up going overtime, though my customer said he understood completely. The main issue was that because of time zones, I couldn't get him to test my code on his website. Anyway, my client and I were working on testing a piece of code, when suddenly the order got cancelled. Just for the record I had actually already submitted a working prototype of the website, and the order was currently in revision. There was no reason, and it said it was by customer support. I looked at Fiverr Messaging, and I couldn't communicate with the buyer. It appeared that his account had been disabled. Does this mean that I lost 6-8 hours of work and dropped my order completion rate to 50% for nothing? Is there anything I can do?
  4. I've been having difficulties with a seller since I started a gig with them and I'm not sure what I can do. I keep trying to explain what I want, but it seems like they always try to go the route of the least amount of effort for how much I'm paying 200 dollars I expected them to do a better job it was the custom price the seller set. At this point I just want to cancel the project all together. However they refuse to let me, I have been polite trying to ask them to bring it to a close. But they don't seem to want to budge. I am at a loss as to what I can do, I don't desire them to work on the project any longer for at this point with what I've seen it does not look like they can do what they agreed to do. Does anyone have advice as to what I can do if we can't agree to cancel? Thank you.
  5. Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.
  6. Hello A buyer contacted me on requesting a 24-hour turnaround on a gig. Which I agreed to and actually delivered in 12 hours and marked as delivered (as stated on my page) I didn't heard anything back from them and 5 days later, the gig is marked as cancelled THE BUYER CANCELLED THIS ORDER AND FUNDS WERE RETURNED TO THEIR BALANCE. At the exact same time, the order was marked as cancelled, I received an email from Fiverr stating: ------ You just got refunded for a canceled order Good news! Your revenues for the canceled order by X due to a dispute were returned to your account, without affecting your cancellation rate. You can withdraw these funds from your account after a safety period of 7 days. ----- On the app it also stated "You were compensated for your canceled order" I'm really unclear what's going on as it looks like the buyer issued as chargeback which was approved and at the same time Fiverr have said it wasn't valid and the money has returned. But it hasn't yet (maybe it will do in 7 days). It's just weird I received all the messages at the same time. (Obviously I know what the buyer has tried to do here but I'm not entering that at this stage)
  7. Can anyone tell me what is the harm of gig if order is cancellation, What is the way to survive if the order is canceled? Can You Explain about your Experience Please ?
  8. natphiri

    Help me!

    I was going through buyers requests, and I came across a request that I was very interested in, but the request had shallow information about what was wanted to be done. So I sent a proposal asking for more information and more details about the project. But no response, I just got an order after a few hours. I ask again for more info, but the buyer still sends little to no information about what he wants. He just sent me photo of a confusing "concept". But dont get me wrong, I could do what he wants me to do, but I can't without him explaining further. I keep on asking him questions, and the last thing he said is "You don't have to get the concept, you should just design it". Now how can I design when he has barely explained anything happening on the photo? I'm afraid this might go south. I'm afraid the buyer might find me annoying. I'm afraid he'll just cancel the order. So I have no idea what to do. Although, I'm wondering if there is a way of cancelling the order without it affecting my cancellation rate. Note: I'm a new seller, I've done a few orders so far
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