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  1. Hey Everybody! There are always the cancelled orders in the journey of Fiverr. Let's share your stories and invite the new freelancers to follow this conversation so that they won't make these mistakes in their journey. -- I have 8 different cancelled orders. Couple of them were cancelled because I couldn't complete it on time as my sister passed away in those days. -- Couple of projects were delivered right on time, but somehow buyer wasn't satisfied and he did not accept the delivery rather opened the dispute. Which by the way proved a scam later on. -- 1 project I picked up in haste; which turned out doesn't fall in my niche. That was a very bitter lesson for me and an example of "HASTE MAKES WASTE" I hope this post will be very useful for fellows. Looking forward to your experiences. Best Regards --
  2. Hi everyone! Just wanted to ask if anyone has had any experience with a "completed" order being cancelled -- NOT because of a chargeback, but solely due to a mistake on the CS rep's part? My buyer gave me the go signal on cancelling a few subscriptions that were meant to be single orders (that have now already been completed). So I asked CS if I could end a subscription manually on my end, or if it had to be done by CS to avoid negative effects on metrics. CS offered to assist -- but they misunderstood and cancelled the completed orders, along WITH its subscriptions that haven't started yet. They are in the process of resolving the issue due to the mistake on their part, but I have some questions: 1. Is it NOT possible to reverse a "cancelled" order back to a "completed" order? Can CS only reverse the funds? 2. When funds are added back to a seller due to an accidental cancellation/refund, does CS charge the client again? And if there are errors (CS adding back an excess amount, etc.), do the same errors reflect on the buyer's end? I have encountered some errors in the funds added back to my account (there is an excess amount and a possible glitch that they have yet to clarify). I'm just worried that this might reflect on the buyer's end, and I wouldn't want to cause them further inconvenience. Rest assured, I'm planning to check in with the client once CS has fully resolved the ticket, but it seems like it's going to take a longer time than usual based on their responses. In the meantime, I am asking in this forum to see if there have been any similar experiences. Any relevant feedback would be helpful. Thank you!
  3. I have been a seller on Fiverr since 2016 and have reached level 2 many times, but because of buyers not abiding by my requests of contacting me first before ordering I'm punished, which has dropped me all the way back to new seller. The biggest problem that I have being a seller on Fiverr is there's no way to refuse an order started from the buyer who may be disrespectful or you can't do the job because what they requested isn't a part of your gigs. Then once you agree or disagree to cancel the order your demoted if you get too many cancelled orders within the 60 days, even though it's not your fault. This is not fair to the seller because we work hard to try and keep our level status but all it takes is a few buyers who sometimes I think is on here working together to take someone with many 5 star reviews like myself down to a lower level so they can move up in searches. This is a major problem that I also have heard from my fellow sellers, there's no way to refuse orders or stop orders that you don't want to accept without hurting our completion rate and level status. Customer service or developers need to come up with something to protect good sellers or your going to lose us to another platform.
  4. Greetings Fiverr's Sellers, - - - - - - - - - - Buyer Cancelled the Order (Unprofessional and Unpleasant) I have been so much disappointed today as got a Cancellation on my recent order. I have on fiverr since May 2017 and never happen such at least. The returning buyer come to me ask to design a logo and share a design he loves. I put his design in mind a drawn the logo as per my promising service's. Suddenly ask for change performed exactly he wants. Still, he come to say would like to cancels the order i want exact replica of the design i shared with railroad only instead of that road. I get back and draw five different connect put all my efforts and ask him to let me order with which design he loves the most. He studently reading but haven't respond a day after that come to cancelled the order. I wasted my week and ask him to meets or arrange meeting we can talk. He was biased my cancelled the order via Fiverr Customer Support. This is unreal happen the order value was even 200 USD which is good in enough value. How could i get justice if i latterly work hard on that order looking forward to hear from anyone had such experience. Ossama Mehmood 샘 | Fiverr Specialized Graphic Designer
  5. Hi Everyone, I'm facing a horrible issue on Fiverr. My all revenue is going in cancellation after 14 days. I did job for a person in December 21. He lefts 5 Star review with good comments even he recommended for his friend. I received all my funds against his orders. Out of no way suddenly I received an email from Fiverr that my Dec orders cancelled and funds refunded to buyer and deducting my amount from balance. I'm really shocked and upset. Fiverr is saying it is fraud activity.
  6. I was given an order for 80$ which I had to complete in 2 weeks. The buyer sent me his creative brief and gave me details about the order. I tried to reach out to him to ask some questions about 2 of the shots I had to make but he did not respond. I completed the order and waited for his response to my questions but he did not come online. I delivered the order but he opened a dispute a day after the delivery date requesting cancellation of the order because " The quality of the work I received was poor". I followed his instructions exactly and even sent the final order but he is refusing to pay me.
  7. I had a good experience working with this buyer on their first order, but prior to completing the second order- I had shared multiple designs of the concept that the buyer requested hours before the delivery due date. He responded after the delivery by saying, "Please revise the delivery according to my comments below.", but did not attach any comments. The next day I inquired about the revisions, but he responded with, "These are not really the direction I wanted to go. I can either eat it or cancel this order. I will not use these. Nothing personal I want more of an artist's style. Thanks anyway." But mind you, he gave me very little instructions ( as he did the first order) on what kind of style he desired, and instead of communicating about the revision or what kind of style he wanted he's asking to cancel it OR accept it and likely write me a bad review. The gig was only $5, and I spent a lot of time creating those designs, but I'm still willing to recreate them if he offered any direction. I told him I understand if he wants to cancel, but I am also up for the challenge of recreating the design. 1. Is this something that happens often with graphic design orders? 2. He hasn't responded, so if nothing is done in 3 days- will the order autocomplete and he can write me a bad review? 3. Is this something that I should contact the Resolution Centre about? Thanks!
  8. Last night I posted a request for a programming project. I have done some development stuff in the past, like 10+ years ago, but don't have experience of this language and thought that getting someone else to do it would be easier. Got several offers. The first two, I asked if they had read the request and were sure they could do the job. One said yes, I accepted his offer, and then he delivered an empty file because he doesn't know how to do it, so I requested cancellation. The second one said he could do it, but it is a large project and he wants to quote an hourly rate instead. I asked how long it would take. I decided to contact a third seller as well, so I'm not kept waiting forever. The third one, I asked if he's sure he understands the request, and this morning he responded to say that it's a much bigger project than he thought and will take 4-6 weeks. The fourth seller said he knows what he's doing, and quotes a reasonable price, so I paid for that one. So, I've got someone working on a project which will take 14 days. But it surprised me that all of the offers say things like "this is very large project", or "this is extremely complicate". I wondered what I was missing, to make this task so much more complex than I expected? So while I was waiting for dinner to cook today I looked up some tutorials on the language online. From first contact to completing my own project (fully tested and working perfectly) took around 2 hours. I really hadn't expected to come up with something like that. So now, what do I do with the offer I already ordered? I want to be able to cancel, because I already have a fully working solution. But I feel like that would be unfair to the seller, if he has already started working on it. (although, to be honest, for someone with past experience this should not take more than twenty minutes, so I can't imagine he's put much time into it if he's not finished yet. What's the right thing to do in these circumstances? (And just for a laugh, the guy with the hourly rate offer finally got back to me, saying he can work 40 hours per week, but this is a huge project and take several months. I told him I'd already done it, and he asks me to consider him for future projects. Why should I consider someone who just told me he takes 12 hours to write each line of code? That feels almost like a scam)
  9. i am a contetn writer and data entry operator. one of my old clients came and asked me to do something saying that it was the part of the previous order which i done three months ago. I did everythig perfect and he agreed with what i did. He did not give feedback or accecpt the order and it was auto completed. Yesterday he claimed that i cheated him in that order and fiver without asking me anything concelled the order and deducts from my balance although i completed the task. the buyer did so because i was not ready to do his extra works, which were never related to the past work. Fiver should not have done this, the buyer was a lier and fiver believes in him.
  10. We've had plenty of discussions about "order cancellation vs poor review" type situation here on the forum. Experienced sellers have given strong arguments from both sides and it seems to me that there is no objectively right answer. However, this post is not entirely about that. This post is about a personal experience that I wanted to share with you. Some time ago in October I've had a displeasure of meeting a manipulative and malicious client. Even before the order was placed, the client was exhibiting suspicious behaviour. First and foremost, they asked for a free sample before the order. This is one of the most common and most obvious red flags you will see on the platform. After talking to them a little bit, a second red flag flies right over my head. They wrote: "Ok great I can pay now if you’re ok doing this". This much hesitation before placing the order is not normal and I should have noticed it right then. They were already manipulating me to doubt my own abilities and were implying that whatever the case, it will be my fault. I replied that I'm certain we can achieve a good result and the order was placed. After the delivery they immediately accused me of using a free app to do all the work, gave vague feedback with no information on what needs to be changed, and threatened to cancel the order rather than giving an elaborate revision. I explained that I use a paid version of the mentioned app in addition to various advanced enhancement software to achieve the result. I urged them to use the free app they mentioned for their photo and see the difference for themselves. They went silent for 4 days. I asked for feedback that would be at least somewhat useful, they gave three short replies and I corrected these places in the photo. After the revision, they requested to cancel the order writing "Sorry, I would like to cancel this order as the quality of the unblurred image is just not good enough and does not look realistic at all. Thank you for your efforts but it’s just not what I expected at all and is not good quality at all. If this can’t be cancelled I will have to be forced to leave a bad review but I hope it will not come to that." Note the repeating emphasis "at all" and a threat to ruin my ratings, as they "will have to be forced to leave a bad review". This is a poorly thought-out attempt to convince me and whoever will review the cancellation that the order was not delivered or was deliver in awful quality. I have chosen to cancel the order and block this client. Since then this particular cancellation was bugging me as I knew it wasn't right. No client should be able to hold a seller hostage just because they want to. I decided to contact the Customer Support and explained this cancellation in full detail. To my pleasant surprise, the CS deemed buyers' manipulative and malicious behaviour as fraudulent and have since removed the negative effect on my OCR from this cancellation. I've found this experience very encouraging and I want to remind sellers that it's worth appealing to the CS even when it seems that nothing can be done about a cancellation. I will leave you with a quotation from the Order Completion Rate and Cancellations FAQ: "All cancellations, including those handled by Customer Support, can affect your OCR. On rare occasions (such as fraudulent purchases, buyers ordering by mistake, or the seller not having enough information to start working on an order) cancelation will be handled as to not affect your OCR. If your order is canceled under such circumstances, reach out to Customer Support to investigate the effect of the cancellation on your account."
  11. Never give customer a chance to give you bad reviews and less stars just keep in mind if you are not able to complete an order just request a buyer to cancel it mutually instead of any bad reputation and impact on your profile. Stay blessed have a sweet and great journey🥰
  12. Hello, I hope everyone of you is fine and doing great with life. The story I am going to share with you guys is sad and demotivating for fiverr sellers. On Oct 03, 12:06 am, I got a message from a German buyer that he has some html, css files on which a seller was working but the work is incomplete and he wants me to complete it. He was only talking German. However we finalized everything and started the order of $350 usd. I added four deliverables in the order description in English so fiverr customer support can also understand, because I dont know if they are unable to use google translator to translate what buyer is saying. So, deliverables were there. I carried on my work. I updated the buyer with code files and videos as proof of work. The buyer always appreciated my work. I have all the proofs. He even sent me a revision on order page and I revised the code. I again sent the proof of work video. After a day, on Oct 08 05:08 am, I received an email from fiverr custom support that the order was cancelled and payment was refunded to buyer. On which basis, I dont know? So, the email says "click here" to see the reason. But this click here has no link in it. As you can see the attached screenshot as well, there was no link in "click here". Now, I have videos of proof of work. Buyer is appreciating me for my work. Order is cancelled without any reason. Buyer has blocked me after that so I can not talk to him. Where is fiverr customer support here? Is there any security for fiverr's seller? This is scary!!!
  13. We all know how order cancellation affects seller's profile and Fiverr business. But when buyer ordered by mistake and immediately dispute it, if seller accept it, what would happen? Does it affect order cancellation rating? If rating goes down, why!! It is not a seller's fault. How can we handle it? Do you have any idea? I frequently face this problem. Need some suggestions. Thank You. 🙂
  14. Hello. I am having a problem with a certain client. I run a rap group that sells opens, which are open spots on our songs and the people who purchases the gig can get themselves a credit in one of our songs. I had a client buy this option from me, and we went through everything where I made him a beat, recorded my vocals, and then received his vocals and mixed and mastered everything together. The song was complete, and I sent him the final copy of the file. He stated his satisfaction. He mentioned that it 'sounded sick' and that we 'killed it'. I uploaded the song and everything to YouTube and was just waiting for the Spotify upload to process before I did the final delivery. I noticed the YouTube like ratio was very high compared to what we would usually get, so I simply asked him if those likes were real or not. All he had to do was say no, but all of a sudden he starts acting very aggressive and tries cancelling the order because I was 'accusing' him of botting and being disrespectful. He started insulting me and implied that I was a racist, saying "Would you ask a white artist you were working with that?" I tried to explain that we had already done 99% of the work and now it was just the matter of waiting a few days for the upload to process. He then calls me 'broke as hell' for not cancelling the order and giving him a refund. He threatened to sue me if I didn't give him the money back and take down the song. He claimed that we were SCAMMING him even though he CLEARLY said that he was satisfied with the song and how it came out. The only reason he began to lash out and ask for a refund was because of one question where we just asked about the source of the likes. I already sent a ticket to support about this but I heard they aren't that good at responding so I thought I would ask for help here.
  15. I had a long discussion with a buyer (male), I told him my understanding of the job, I sent him a custom offer titled "UI Design" only. They agreed to it but said that his assistant (female) will pay for it, I woke up the next day and some other random account with fake celebrity pic placed an order. Long story short 5 days later when the job was finished, the original buyer (male) said I didnt need this and he wanted a full website designed and developed in such little amount. I told him that we agreed to design only and I showed 8 screenshot evidences where he was accepting the task to be "UI Design Only" and not once did he mention development in his whole days worth of communication, he declined to respond to any evidence and said he'll cancel the order but was insisting on me sending him the source file, I obviously didnt knowing I wont be paid The (female buyer) starts disputing the order before and after I deliver the evidence of work completed (video recording), I offered to give them refund and let my 5 days of hard work go to waste but only through placing an order on their gig since I didn't want cancel orders affecting my account (I also told this to fiverr support), that was me being very nice since I knew it wasnt my mistake and it was theirs otherwise I would have cancelled straightaway. They said they won't accept it, I let fiverr support know the circumstances, 3 fiverr agents agreed with me and said the order wont be cancelled and told me to discuss with them, a week later and 20 of their disputes later, fiverr support cancels my order out of nowhere and gave me a warning, without even reaching out to me or presenting a case. Reminder, through all this chaos, the buyer never responded once to any evidence and even agreed at first that the (male boss) is forcing them to cancel the order and shes empathetic towards my situation. So this is how a seller is treated, such biasness?
  16. A buyer place an order accidently and cancel by customer support without any effect on order completion rate. But after some days my gigs were going down . I just want to know if order cancel by customer support without any effect on completion rate can effect the gig ranking.
  17. A buyer has asked to cancel an order, citing that he's 'not satisfied'. I suspect he just doesn't want to cough up for the work I've given him. Anyway, here's my dilemma. If I cancel the order, I will definitely be demoted back down from level 1 to new seller. But if I refuse the cancellation, he will surely leave me my first ever bad review. Question 1: In terms of the damage my profile could take, which is the lesser of the two evils? Question 2: I'm happy to delete the gig, as it's new, will a bad review left on it still show up on my main profile?
  18. I canceled an order. Could this create any problem to get the next order?
  19. One of my buyer requested some work to be done, I then created the order and delivered them as soon as i can, He marked the order complete and even left a great review! Then suddenly after three days time, I got a notification saying the buyer cancelled the order and funds were refunded. And i don't even have the option to contact resolution center. I am really upset of this as fiverr did not consider sellers point of view, If there were any issues regarding my delivery, The buyer would not have left a great review, Please help me, how should i deal with this?
  20. Okay so I got an order 2 weeks ago, the buyer placed the order without discussing the limitations. She wanted to automate something using the free plan provided by IFTT. But the free plan didn't support what she needed, we both agreed on cancelling the order so I initiated the order cancelation request. She accepted it and the order was cancelled. BUT as soon as the order was cancelled, my order completion rate dropped to 67% and now it is 50%. How is this a just evaluation when something that's requested by the buyer isn't doable? OR if the buyer isn't open to suggestions? Why do we, the sellers always have to pay the price? Why can't Fiverr take into account issue like this when evaluating a profile? It's just a bot looking at order completed vs orders placed and then assigning each profile a number, if that number falls below the threshold, you're ripped off of your badges and levels and you're left there with nothing for a month (or more) FOR NO REASON!! Something that you spend months or even years on achieving is taken by a bot FOR NO REASON! How is taking badges and decrementing the scores just when you only have ONE option, cancel the order.. when you know that cancelling the order would cause a deduction in your scores and also you'll be ripped off of your badge and levels, something that most of the hardworking people here spend months and years to earn. Oh and for almost 2 weeks I couldn't find a way to submit a support ticket because the Support page in the footer only has some help docs which don't help with situations like this and the My Support Requests has no option to submit a new ticker, the only way is to open a previous ticket and there's a button to add a new one which doesn't make sense (I saw that button today). I think the button should be on the main page where all the support tickets are listed. Also, the Contact Us button at the bottom right on that page has a bug, when you click it, the button disappears (I tried 3 different browsers and also my phone - same issue). What do you guys have to say about this? Shouldn't Fiverr change it's policies about profile evaluation or order cancellation?
  21. Hi All, I am quite disappointed, and would really like to have some support on how do deal with this issue. I am a relativity new seller on Fiverr, and have been working really hard on my second order. I had already spent over 6-8 hours working on the order, and talked a lot with my client. The order was quite complex and I ended up going overtime, though my customer said he understood completely. The main issue was that because of time zones, I couldn't get him to test my code on his website. Anyway, my client and I were working on testing a piece of code, when suddenly the order got cancelled. Just for the record I had actually already submitted a working prototype of the website, and the order was currently in revision. There was no reason, and it said it was by customer support. I looked at Fiverr Messaging, and I couldn't communicate with the buyer. It appeared that his account had been disabled. Does this mean that I lost 6-8 hours of work and dropped my order completion rate to 50% for nothing? Is there anything I can do?
  22. I've been having difficulties with a seller since I started a gig with them and I'm not sure what I can do. I keep trying to explain what I want, but it seems like they always try to go the route of the least amount of effort for how much I'm paying 200 dollars I expected them to do a better job it was the custom price the seller set. At this point I just want to cancel the project all together. However they refuse to let me, I have been polite trying to ask them to bring it to a close. But they don't seem to want to budge. I am at a loss as to what I can do, I don't desire them to work on the project any longer for at this point with what I've seen it does not look like they can do what they agreed to do. Does anyone have advice as to what I can do if we can't agree to cancel? Thank you.
  23. Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.
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