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Showing results for tags 'cancellation rate'.
We are aware that Order Completion Rate has an impact on our Profile Ranking. Additionally, a higher Order Cancellation Rate will result in a lower Order Completion Rate. Sometimes the Buyer ordered without consulting and requested more work that wasn't specified in the gig. Therefore, we need to cancel the order. We must cancel the order for yet another reason, when the Buyer changed his/her mind. We can get in touch with the Fiverr Customer Support Team, who will typically review our order and fix the Order Completion Rate. But the rate of Order Cancellations is steadily rising. Is anyone aware of the impact of the Cancellation Rate on Profile Ranking? If so, how can we adjust the Cancellation Rate so that it is similar to the Order Completion Rate?