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Hello everyone, I hope you are doing well. I am starting to think that maybe the customer service in my account is not too good. How do you react and respond when a buyer contacts you about a project he has? As for me, I always answer their question in a timely and professional manner. But, I don't rush saying "Can I send the offer?" first because I don't like pressuring people. Is it bad if I wait for them to ask even if we already discussed the project and agree on a price? How is your customer service? Are you warm with them? Once someone told me I like to argue and fight just because his work wanted WhatsApp communication, and I did not want external communication. At this time I did not know Fiverr could allow this if it was mandatory for the work and the order was placed.
This is a follow-up to my previous post about the legality of using the said app. Now the problem here is either I decline the person (by telling them that it's against the TOS), or they decline me because I (still as of now) does not have the app yet. To be honest with you all, I have never heard or known WhatsApp before I joined Fiverr. I only knew when my first chat came and then I have to look it up. Why not with something more popular platform instead like Facebook Messenger? It's more common. I have never met anyone before with WhatsApp except for those people. I wonder what's in WhatsApp specifically and it's kinda suspicious that that uncommon platform is the one widely chosen by people here. So, since nothing gets done because of this, I can't earn anything. It sucks that the reason why I'm not earning is not because of skills, but because of the lack of communication. I mean, I did the work. I reached people via buyer requests, they respond to me back, meaning, it worked. Yes, my gigs could use some more improvement, but what matters is that my gig appealed to them. They wouldn't go "Hey, contact me on whatsapp" if they don't feel like my gig contents are good. The problem is that, everyone (aside from the scam person, if you've seen that post of mine) is wanting to communicate on WhatsApp. I could have been earning already if it was only allowed to talk via WhatsApp. This is frustrating. What should I do? I couldn't redirect them to Facebook Messenger either because it's still against the TOS.
TL;DR in bold Hello, I have been turned down twice already because the people that I send offers on buyer requests want me to talk to them via WhatsApp. Yes, that's a sign that I have to install and make an account in the said social media platform. But I'm curious, what's stopping them from chatting? One can attach files and type text. What does WhatsApp have that the messaging service of Fiverr doesn't have? I know that people judge gigs, and if the gig is low rated, people might not consider it? But how am I supposed to get rated if I don't get orders?
TIPS FOR COMMUNICATION: Use Grammarly extension, so you don't make mistakes in grammar/spellings When the client contacts to you try to reply ASAP. Use Instant Messaging Feature of Fiverr for FAQs. Always respect your client and use Sir/Madam to address your client Don't not show impatience to your client Use Fiverr mobile App so you can even reply when you're outside I even changed the ringtone of my Fiverr app so, whenever it rings I swoop to my phone to answer client Before sending text read your message twice