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  1. A buyer asked me to merge 2 apps together, theoretically it's possible and not a hard task, so I send him a custom order and everything was fine. When I tried to merge the two apps, I found many technical problems that make it almost impossible to merge them together. I tried my best, but every time I solve a bug, I find another, I have been working on it the whole day, and the due date is tomorrow. I tried to contact my buyer to tell him that, but he didn't show up. What should I do? And how do I avoid that next time?
  2. The buyer bought the Basic package but got three times more work from me. Even then I finished the work and ordered at the right time. But the buyer did not accept my order and took more work from my work. Due to this, I have increased the order delivery time. When I finally finished the work, the buyer order cancelled the request. then i disput her request And I cancel from myself. Then I understand that even if I give this buyer a good job, the buyer will not accept it. So I cancel the order with my own order cancellation request so as not to get bad rating in my account. But the order cancellation rate in my account has decreased. after that, I finally realized the buyer is a seller. So Now What can I do now?
  3. Hello. A buyer bought my gig 2 days ago. She didn't read my gig properly. She bought my streetwear t-shirt gig but asking for a jogging suit design. - It's been a day but I can't even start the order since she said that she attach a sample but there is no any sample attached. I keep asking for her to resend the attachment but she didn't respond at all. - Couple hours later, she finally send me a message to refund the order. I'm so upset. Why did she even order in the first place? How do I deal with this. I'm a new seller and I'm so afraid that this will ruin my completion rate. 😥
  4. Hey! I explain this all in short. Recently, I work for a client and the first order is succesfully completed and he give me the best review he also send me his recorded video that how much he like the final result. Now he give me second order and client didn't explain properly what he wanted. I give him many different versions but he didn't like so I cancel the order and the second order funds is refund to buyer. But after day pass fiverr also give my first order money to the buyer which is already completed and I have 5 star rating. I don't know why this happen. Can anybody tell me about this?
  5. Hello, I'm a new seller to the platform and was so excited to receive my first order. I've provided two jobs for this individual and he placed another order today (I'm a voice actor). The script content is becoming more and more suggestive and I'm not comfortable with the content in the recent order. How do I go about cancelling the order and cut ties with this individual? Also I assume this is going to hurt my status as a new seller. ?? Any suggestions are greatly appreciated! Thanks much!
  6. A buyer ordered for a website. And i did made him the website. But after sometime because of misunderstanding between us the order was cancelled. But he still have the website. And i had worked a lot on it. So ultimately he got the website for free. I have access to the GitHub repository where the website is hosted. He first saw my sample website, which was my personal website. and he wanted a similar one. So his website and mine looks similar. So now i want my work back. What can i do ? Do i still own the copyright of the website ? The website: http://pipipapipo.com repository: https://github.com/pipipapipo/test_web
  7. I am 5 star seller, 80+ orders, Level 1 seller (becoming level 2 soon) and THIS happened to me... On 19th of December I got a big order and in few hours buyer canceled the order and told me to cancel it aswell because he paid with the wrong card and he wants to order again with correct one. I was like ok, since I didnt want to get negative review. I canceled the order. After that day, my gig was invisible, I couldnt promote it, impressions tanked down from 6000 to 120 per day. I have probably been shadow banned because cancelation % of orders went from 0 to 3% (and its going up since I dont have new orders). I have heard some people had similar problem but their impressions recovered after 30 or 60 days. Can someone tell me from their experience how much did you wait for gig to recover? Thank you community
  8. The buyer ordered by mistake. I sent a buyer request. And the buyer ordered me without any conversation. Now he sent me a cancellation request. If Fiverr added a system that The buyer cannot order without the seller's permission. The problem will solve
  9. Hello fellow fans. I got my first order today and I will need a premium adobe illustrator account for the project. Pls what should I do now? Is there a free app/software for designing illustrations? Can I outsource on Fiverr without any money? Your advise/contribution are appreciated in advance. Thanks.
  10. How do I cancel something when the seller doesn't do what you want and they put forth next to no effort? This is a huge problem. I'd be fine paying them what they wanted if they were actually going to do what I wanted but they seem to not be doing that. Is there any recourse? They haven't fulfilled the order yet and sent me 5 pages of nonsense in bad English. This kind of thing isn't good for Fiverr. This is the 1st of 5 that I've had this happen.
  11. I complete a order work on fiver and the Clint ready to give me good feedback.But he canceled my order after completed, and there is no option to complain about the Clint and fiverr didn't ask we are cancel order and refund to Clint. Can you help me about this matter.
  12. We are very disappointed if the order is canceled. In fact, there is nothing to be disappointed in here. In our local marketplace, we often return the product after buying it. However, if the order is canceled, the gig will be down. you have to work with more than one gig here. As if one gig is down, the other gig is in Rank. And so you will always have your order. Thanks happy freelancing 🙂
  13. Never give customer a chance to give you bad reviews and less stars just keep in mind if you are not able to complete an order just request a buyer to cancel it mutually instead of any bad reputation and impact on your profile. Stay blessed have a sweet and great journey🥰
  14. Yesterday Night I Open my First Gig first time. Luckily I Got order within 3 Houses! It's amazing! Actually I'm not ready for work last night So I sleep But I know How to do. So What can I do now? I don't know what should I do now?
  15. Hello, I hope everyone of you is fine and doing great with life. The story I am going to share with you guys is sad and demotivating for fiverr sellers. On Oct 03, 12:06 am, I got a message from a German buyer that he has some html, css files on which a seller was working but the work is incomplete and he wants me to complete it. He was only talking German. However we finalized everything and started the order of $350 usd. I added four deliverables in the order description in English so fiverr customer support can also understand, because I dont know if they are unable to use google translator to translate what buyer is saying. So, deliverables were there. I carried on my work. I updated the buyer with code files and videos as proof of work. The buyer always appreciated my work. I have all the proofs. He even sent me a revision on order page and I revised the code. I again sent the proof of work video. After a day, on Oct 08 05:08 am, I received an email from fiverr custom support that the order was cancelled and payment was refunded to buyer. On which basis, I dont know? So, the email says "click here" to see the reason. But this click here has no link in it. As you can see the attached screenshot as well, there was no link in "click here". Now, I have videos of proof of work. Buyer is appreciating me for my work. Order is cancelled without any reason. Buyer has blocked me after that so I can not talk to him. Where is fiverr customer support here? Is there any security for fiverr's seller? This is scary!!!
  16. So, last week i’m just got 1 costumer, he purchase my service on Gigs, but in next one day after i send him my work, he did not read/response my chat via telegram. So i complete the orders because i alread wait for 1 day and i have late delivered flag because of him. And the in next 3 days i got the money on fiverr, which is says the payment is auto complete by fiverr And today i got notifications that my buyer just cancelled his order after i send my work to him, he didnt even Read my chat on Fiverr or Telegram. My account got flagged warnings, late drlivery just because of him, i sent it late because im waiting for his response, but he didnt even read my chat and just cancelled the order. I dont know what to do know, because im actually nee on Fiverr, and joined february 2022
  17. A buyer accepted a custom offer I sent, then five minutes later sent a request for me to cancel as they wanted to purchase the gig themselves on their end. Is this something I can contact customer service about so that it doesn’t negatively effect my ‘order completion’ Or am I just going to have to take the loss? Thanks for your help!
  18. Which is better for account a bad review or order canceled??
  19. Today I am complete 1100 order in my one Year Fiverr journey..
  20. A buyer place an order accidently and cancel by customer support without any effect on order completion rate. But after some days my gigs were going down . I just want to know if order cancel by customer support without any effect on completion rate can effect the gig ranking.
  21. A buyer has asked to cancel an order, citing that he's 'not satisfied'. I suspect he just doesn't want to cough up for the work I've given him. Anyway, here's my dilemma. If I cancel the order, I will definitely be demoted back down from level 1 to new seller. But if I refuse the cancellation, he will surely leave me my first ever bad review. Question 1: In terms of the damage my profile could take, which is the lesser of the two evils? Question 2: I'm happy to delete the gig, as it's new, will a bad review left on it still show up on my main profile?
  22. Long story short: Returning buyer orders without PM first, provides inaccurate or none description to the gig as well as low quality files. Communication is vague and uninterested about having a good workflow with the seller. After several deliveries, more revisions than the ones permitted and no given info on how to meet the desired outcome buyer requests cancellation, stating I can't do the gig. As a seller, one tries to focus on working things out and make the best out of it. Sometimes this is not enough and the buyer requests to cancel order after the seller spent working hours on the project for nothing, Gig get canceled, money goes back to the buyer with no consequences whatsoever, It is not the first time that a buyer behave this way with some general disregard about putting effort in explaining what they want or providing accurate info or decent requirement files. I understand its up to the seller to decide to stop going through with the order or to even begin with it, on the other hand the reality is that seller want to be good communicators and try to be nice and accommodating, to get good reviews and ultimately to earn some money. This means that the seller - client relationship is rarely on the same level. Most importantly if sellers behave incorrectly they faces a number of (fair) consequences while clients can freely keep do whatever they want. As a seller I feel I need some kind of protection from these issues on the platform I work on. For instance now I can’t even put a negative review for this last gig that got canceled by resolution center, I lost days after a client for a 30$ job and nobody will know of my experience with him. And he will keep playing sellers this way. I don’t even care too much about those 30$ he owes me, I care about all the working hours I lost because of him, thats why I think some follow up on behaviours like these should be part of Fiverr's policy. I hope some of you will relate to this. I'm exhausted of having to deal with these kind of people. The question is: WiLL FIVERR SOLVE THIS? Below parts of the conversation with this customer (returning customer btw, 3rd order with me) and finally a few other people who had the same experience with this buyer which will suffer NO CONSEQUENCE for stealing sellers valuable time HERE ARE THE FEW PEOPLE WHO COULD MAKE A REVIEW (AND THEREFORE HAD TO CONCLUDE THE ORDER JUST TO AVOID LOSING THEIR MONEY OR HAVING LOWER RATING ON THEIR PROFILES)
  23. I canceled an order. Could this create any problem to get the next order?
  24. hello frineds Today i get a buyer request, He needed some photo editing for his images, I send him an offer, and i see that he is a seller from Zambia, So i think that, If i message him he will reply me for his work, cause he post a request for his work, But he just reply me this >>>hello<<< Then i reply him that >>> yes, I'm here<<<. After this he direct report me, and i get warning from fiverr, and notify me that, If i do self promotion again my account will restricted, Before today i don't have any report like this ever for anything. and i hav'nt direct sms anyone. he posted a request for his work and for this reason i message him. its a very bad experience for me. i'm very upset 😑 for my warning
  25. Hope everybody is well I had a $ 750 order, where I had been working for the last 20 days. This was the work of the client's CRM database. I have been updating the database for a long time and have worked with the client as a sample and approved it. I have asked the client many times to check my work. I delivered the work and after that the client's excuse started. He says my work was not right. And that's what he's saying wrong. And the order was making new excuses for canceling. I talk to customer support in this situation and they let me know that sometimes such clients have to manage and give a lot of advice. Last said "I have forwarded your inquiry to the relevant team for further review. As soon as I receive an update I will let you know by following up on this ticket". Last Thursday at 09:32 time Fiverr gave me this message. In the midst of this discussion I noticed that the order had been canceled from Customer Support and had not yet given me any updates. I'm still waiting for update Because the ticket is not closed yet. If a seller makes a mistake, Fiverr refunds the client. So what action does Fiverr take if the client cheats with seller? Does Fiverr only support the client? Please See Attached image
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