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Found 13 results

  1. So, last week i’m just got 1 costumer, he purchase my service on Gigs, but in next one day after i send him my work, he did not read/response my chat via telegram. So i complete the orders because i alread wait for 1 day and i have late delivered flag because of him. And the in next 3 days i got the money on fiverr, which is says the payment is auto complete by fiverr And today i got notifications that my buyer just cancelled his order after i send my work to him, he didnt even Read my chat on Fiverr or Telegram. My account got flagged warnings, late drlivery just because of him, i sent it late because im waiting for his response, but he didnt even read my chat and just cancelled the order. I dont know what to do know, because im actually nee on Fiverr, and joined february 2022
  2. A buyer accepted a custom offer I sent, then five minutes later sent a request for me to cancel as they wanted to purchase the gig themselves on their end. Is this something I can contact customer service about so that it doesn’t negatively effect my ‘order completion’ Or am I just going to have to take the loss? Thanks for your help!
  3. Which is better for account a bad review or order canceled??
  4. Hello. A buyer bought my gig 2 days ago. She didn't read my gig properly. She bought my streetwear t-shirt gig but asking for a jogging suit design. - It's been a day but I can't even start the order since she said that she attach a sample but there is no any sample attached. I keep asking for her to resend the attachment but she didn't respond at all. - Couple hours later, she finally send me a message to refund the order. I'm so upset. Why did she even order in the first place? How do I deal with this. I'm a new seller and I'm so afraid that this will ruin my completion rate. 😥
  5. Today I am complete 1100 order in my one Year Fiverr journey..
  6. A buyer place an order accidently and cancel by customer support without any effect on order completion rate. But after some days my gigs were going down . I just want to know if order cancel by customer support without any effect on completion rate can effect the gig ranking.
  7. A buyer has asked to cancel an order, citing that he's 'not satisfied'. I suspect he just doesn't want to cough up for the work I've given him. Anyway, here's my dilemma. If I cancel the order, I will definitely be demoted back down from level 1 to new seller. But if I refuse the cancellation, he will surely leave me my first ever bad review. Question 1: In terms of the damage my profile could take, which is the lesser of the two evils? Question 2: I'm happy to delete the gig, as it's new, will a bad review left on it still show up on my main profile?
  8. Long story short: Returning buyer orders without PM first, provides inaccurate or none description to the gig as well as low quality files. Communication is vague and uninterested about having a good workflow with the seller. After several deliveries, more revisions than the ones permitted and no given info on how to meet the desired outcome buyer requests cancellation, stating I can't do the gig. As a seller, one tries to focus on working things out and make the best out of it. Sometimes this is not enough and the buyer requests to cancel order after the seller spent working hours on the project for nothing, Gig get canceled, money goes back to the buyer with no consequences whatsoever, It is not the first time that a buyer behave this way with some general disregard about putting effort in explaining what they want or providing accurate info or decent requirement files. I understand its up to the seller to decide to stop going through with the order or to even begin with it, on the other hand the reality is that seller want to be good communicators and try to be nice and accommodating, to get good reviews and ultimately to earn some money. This means that the seller - client relationship is rarely on the same level. Most importantly if sellers behave incorrectly they faces a number of (fair) consequences while clients can freely keep do whatever they want. As a seller I feel I need some kind of protection from these issues on the platform I work on. For instance now I can’t even put a negative review for this last gig that got canceled by resolution center, I lost days after a client for a 30$ job and nobody will know of my experience with him. And he will keep playing sellers this way. I don’t even care too much about those 30$ he owes me, I care about all the working hours I lost because of him, thats why I think some follow up on behaviours like these should be part of Fiverr's policy. I hope some of you will relate to this. I'm exhausted of having to deal with these kind of people. The question is: WiLL FIVERR SOLVE THIS? Below parts of the conversation with this customer (returning customer btw, 3rd order with me) and finally a few other people who had the same experience with this buyer which will suffer NO CONSEQUENCE for stealing sellers valuable time HERE ARE THE FEW PEOPLE WHO COULD MAKE A REVIEW (AND THEREFORE HAD TO CONCLUDE THE ORDER JUST TO AVOID LOSING THEIR MONEY OR HAVING LOWER RATING ON THEIR PROFILES)
  9. I canceled an order. Could this create any problem to get the next order?
  10. hello frineds Today i get a buyer request, He needed some photo editing for his images, I send him an offer, and i see that he is a seller from Zambia, So i think that, If i message him he will reply me for his work, cause he post a request for his work, But he just reply me this >>>hello<<< Then i reply him that >>> yes, I'm here<<<. After this he direct report me, and i get warning from fiverr, and notify me that, If i do self promotion again my account will restricted, Before today i don't have any report like this ever for anything. and i hav'nt direct sms anyone. he posted a request for his work and for this reason i message him. its a very bad experience for me. i'm very upset 😑 for my warning
  11. Hope everybody is well I had a $ 750 order, where I had been working for the last 20 days. This was the work of the client's CRM database. I have been updating the database for a long time and have worked with the client as a sample and approved it. I have asked the client many times to check my work. I delivered the work and after that the client's excuse started. He says my work was not right. And that's what he's saying wrong. And the order was making new excuses for canceling. I talk to customer support in this situation and they let me know that sometimes such clients have to manage and give a lot of advice. Last said "I have forwarded your inquiry to the relevant team for further review. As soon as I receive an update I will let you know by following up on this ticket". Last Thursday at 09:32 time Fiverr gave me this message. In the midst of this discussion I noticed that the order had been canceled from Customer Support and had not yet given me any updates. I'm still waiting for update Because the ticket is not closed yet. If a seller makes a mistake, Fiverr refunds the client. So what action does Fiverr take if the client cheats with seller? Does Fiverr only support the client? Please See Attached image
  12. For example I am working on a project and a buyer message me to order my gig. It's not good to say no directly instead I want to make contract with that buyer so that he order my gig in future. How should I response to that client? Share some tips.
  13. Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.
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