Update: Addressing new level system questions and feedback

[Kesha]

Hi! I would like to clarify a statement I made earlier concerning delivery extensions and revision requests. Engaging with these tools will not result in a direct negative impact on your score in itself. Instead, the success score considers several different metrics that contribute to the overall buyer experience. This includes how long it takes you to deliver the final product and how that compares to other sellers in your niche.

Revisions and extensions, when they can be prevented by better communication, may harm the buyer experience, and in such cases, they could affect your Success Score. We encourage you to provide revisions or extend your deadline as you deem necessary to provide your buyers with the best possible experience.

Overall, it’s important to remember that the success score takes a holistic look at the quality of your work and customer service. Setting proper expectations, meeting deadlines, and delivering on time all play a significant role in the buyer experience and have the potential to influence your score.

Lastly, I want you all to know I am listening intently to all your sentiments and concerns. Due to the current volume of comments and support-specific questions on this thread, I am unable to address each of them individually. If you have an account-related question that has yet to be answered, please contact Customer Support, or if applicable, your Customer Success Manager. As an additional resource, our teams are hosting webinars where you can join to get clarity on all your level system related questions. I encourage you to join by using the registration links below.

Level System Upcoming Webinars
Thursday, February 22 - 11:00 am EST
Monday, February 26 - 10:00 am GMT
Wednesday, February 28 - 11:00 am EST