jesse_cl

I had the exact same reply to my query so I guess they have a template on how to reply. They are just copy pasting and not really willing to address our concerns. I asked a few more questions and am waiting on their reply since 2 days now. Instead I received a reminder yesterday that according their system my inquiry has been resolved and if I don't reply soon my ticket will be closed. To this I replied again and even wrote to my customer service representative again but I haven't heard back anything yet. Come on Fiverr!!

Fiverr staff! Can someone please explain this to me? I have included screenshots of how the new level system affects my profile despite having impeccable scores. I have been in touch with customer service and asked a series of questions about what can be done but there hasn't been a satisfactory and clear reply except quoting the same things as stated on your release page. Please address these issues as they affect our livelihood. We put years into reaching a certain level and then you release a new evaluation system which brings it down to 0.

I thought I was one of the few unlucky ones but seems like this new level system is ruining everyone's' hard work. I had an impeccable score of 4.9 and more than 10 finished orders. I meet all the other requirements to reach top seller except the 2 non-sensical Client satisfaction and Conflict free orders. I have been in touch with the customer service so I can get an explanation on how it can be resolved but so far haven't received anything more than generic replies quoted from their rulebook. It's so frustrating honestly with no explanation on what to fix. In reply to Andywarburton - I have read it all and don't see anything that addresses my concerns. If anyone knows anything or has insight into what needs to be done please share!