[Testing improvements to the rating & review system]

2 hours ago, rapidtech1898v2 said:

How can a buyer give a 5 star rating to a seller now?

I think this is what Fiverr is trying to avoid - it looks like Fiverr doesn't want its buyers or sellers to be thinking in terms of 5-star reviews anymore. And if they do, the seller can get a warning for review manipulation (even though it's the buyer reaching out to CS, not the seller). I wonder if the platform will also flag accounts with 1 or 2-star average reviews.

With the new rating system, Fiverr wants the average to be 3-star reviews. It wants stratification of reviews. It will prompt buyers to categorize their sellers, so good sellers will fall into the "Average," "Very Good," or "Exceptional" categories.

Since the old and new review systems will be merged, those with a lot of 5-star reviews already will have an advantage over the newer sellers or those with very few rated orders. These established sellers will be seen as "Exceptional." Otherwise, if you are a very good seller, your average will be 4 stars. 

Fiverr should also change the threshold for ratings, or else all the "very good" sellers will be demoted every month. It already lowered the threshold to 4.2-star averages when it allowed reviews on canceled orders, but Fiverr needs to lower it to 4.0 with this new review system.

[Anyone sellers with TRS, what are some mistakes you made early on, what do I need to look out for? THANKS!]

4 hours ago, jonathancommeli said:

Could you please explain the last part (the part about showing proof without reviews and orders) what can i say or do to get the first order, without reviews?

Include portfolio samples of your work using the gig video, images, and PDFs in your gig gallery. Make sure the samples are representative of what you will do for your buyer. The more samples you have, the better chances you have that a portfolio sample will resonate with a buyer so that they will want to contact you to place an order. If you don't have portfolio samples, create them. I started by creating projects for myself to showcase until I got orders and buyers approved the delivery files to be showcased in my gallery.

Be creative, create case studies, and try to imagine what your target buyer is looking for and what they want. The more you can understand their mindset, the better chances you have of connecting with them.

[Anyone sellers with TRS, what are some mistakes you made early on, what do I need to look out for? THANKS!]

3 hours ago, jonathancommeli said:

just wondering if you guys made some mistakes early in your fiverr career, what those were, and what you learned from them

2 hours ago, vibronx said:

I don't remember making any mistakes, to be honest. I know that's not what you want to hear, but I was well-prepared

The mistake most new sellers make in the beginning is not being prepared (as @vibronx was). Either they don't know Fiverr's ToS, they don't know how to navigate the platform, or they just don't know how to run a business.

So, read Fiverr's ToS, Help Center articles, and forum articles so that you are prepared to run your business on Fiverr. Many sellers get shut down because they are not familiar with Fiverr's ToS or Community Standards.

I didn't publish my first gig on Fiverr for 2.5 years because I didn't feel ready yet. However, when I did, my business on Fiverr was able to grow fairly quickly because I was ready.

I like @vibronx's suggestion to be a buyer first. Minutes after publishing my first gig, I realized that I didn't even know how the platform was going to look like for my customers. So I started searching for gigs that I could buy so that I could understand the buyer experience.

Buyers will expect you know the platform better than them (even if you are newer to the platform than they are). So be prepared to help them navigate through the order experience from start to finish. Know where the buttons are so you can help them find things easily. Give them a heads-up on what to expect in the order process so that there are no surprises.

I like how you are honest in your profile (just starting and wanting feedback to learn and be better), but remember that your business isn't about you - it's about your customers and what value you can give to them. So make your profile about them. Let them know right off the bat that you are there to help them with their problems (not the other way around).

Give them plenty of proof to show them what they can expect should they choose to order from you. When I had no orders and no reviews, my gig gallery gave me the credibility I needed to get my first few orders and reviews. If one of your samples or offerings resonates with your buyers (makes them think "That's what I need!"), then they'll place an order, even if you are new.

[Anyone that has consistently be on the first page for at least 6 months-What steps/action did/do you take?]

4 hours ago, jonathancommeli said:

what are some actions or steps you do to maintain your level and also your place on the first page

These are two different things. To maintain your level, keep all your stats in the green.

On "getting on the first page" - well, that shouldn't really be your goal. You just want to get found by your customers, not get on the first page. You can get plenty of customers without ever being on the first page. You don't need the whole pie (hundreds of thousands of customers) or even a slice ... just a few really solid customers can carry your business far.

And Fiverr doesn't "rank" gigs - it constantly changes search results for each buyer based on a number of factors, so what's on the first page in one search (even for the same buyer) may not be on the first page in their next search.

4 hours ago, vibronx said:

deliver good work and treat your clients right. That's all there is to it.

⬆️ This. Simple in concept, but it takes a lot of refining (constant refining) to get it right.

4 hours ago, jonathancommeli said:

So you didn't do anything different from others, just only consistency? 

Consistency is a hard thing.

It means you have to maintain a high level of quality for every single order that you deliver. There is no slacking. Every order better be your best (or your stats will suffer).

[Never ever pay outside fiverr]

Hi @maramuster,

Quote

Never ever pay outside fiverr

It's actually against Fiverr's ToS for any payment to be made out of Fiverr's platform. Keeping payments on the platform allows Fiverr to protect both buyers and sellers in all transactions. I'm really sorry you were scammed! In this case, Fiverr can't protect you because you agreed to pay the seller outside of Fiverr. It also risks your account as a buyer, because you were not following Fiverr's ToS. To protect yourself in the future, please read all of Fiverr's ToS here (it's also in the footer of every page on Fiverr and on the forum):

https://www.fiverr.com/terms_of_service

On 12/8/2023 at 5:16 AM, maramuster said:

Unfortunately fiverr has edited my post and removed developer and company’s name

This violates Forum Rule #3.

Please read all of the forum rules to make sure your posts are compliant (it's also on the top of every page of the forum):

https://community.fiverr.com/forum_rules/

It can take time getting used to buying on the platform and using the forum. Please feel free to browse the topics in the Help Center and forum or post your questions to the members and Fiverr staffers on the forum.

You can also create tickets for Fiverr customer support by clicking on the link below or by emailing them at support@fiverr.com.

https://www.fiverr.com/support_tickets/buying-on-fiverr/find-the-right-seller/create-ticket

[Pausing Gigs]

8 hours ago, aerofunk80 said:

When you have your gigs set to "Pause," Will that actually cancel all of your active orders? So... don't pause when you have active orders? Is that correct?

No, it's perfectly okay to pause your gigs while you have an active order. It won't cancel anything in progress.

It just confuses my current customers when I do that or use out-of-office mode (which ends up as more messages and inquiries in my inbox from current customers). They can't place orders in either of those cases unless you unpause or come out of out-of-office mode.

I've noticed that I still get impressions and clicks when I'm out-of-office and when using the orders-in-queue set to zero, so I still get new buyer inquiries (but not as much since the impressions are less than 100).

[Long time Fiverr users]

6 minutes ago, priyank_mod said:

Your growth trajectory📈 is incredibly awe-inspiring @vickieito🎉🙌

Thanks @priyank_mod! I think @melanielm said it perfectly here:

2 hours ago, melanielm said:

Ultimately, it has very little to do with Fiverr itself. It's our responsibility to grow our businesses.

Some sellers never think to change their prices or improve the value of their services. When I hit an average of $500 per order this year, I was looking at sellers who were averaging $1,000 or more and wondering how I could get there. I invested in courses so that I could develop the skills to keep growing my freelancing business.

However, this year has also been a pretty rocky one (personally), so I'm scaling back for now. I should probably finish all the courses I've purchased and go through my long list of things to do to keep moving forward.

[Long time Fiverr users]

4 hours ago, viciam11 said:

I just joined recently and was curious of how it used to be? Any long timers around?

I'm not a long-timer (I was a new seller early last year), but my average price per order in January 2022 was $15 (I did have $5 gigs to start off with). By March, my average price was $50. By May, my average price per order was $150. By July, my average price per order was $350 and I still increase my prices from time to time, just not as often.

I really think prices should be based on your services and the value that you can provide to your customers (not what others in the market are offering). I started at $5 because I was looking at other gigs on the market. I increased my prices because buyers were ordering my services and increasing my prices was the only way to control orders to a manageable workload (and keep myself sane).

[Pausing Gigs]

2 hours ago, aerofunk80 said:

If I pause my gig, can people still message me on Fiverr if I'm already in their inbox? Can I also still send them custom offers with my gig paused?

Hi @aerofunk80 - I set my gigs on "Hold" by setting the orders in queue to zero - this takes my gigs off the marketplace but still allows current customers (and any other customers) to order from me through custom offers that I send them. I like this method because it still keeps my gigs active but it keeps things nice and quiet in my inbox.

Any other methods seem to make my regular customers think that I'm not in operation (such as using the Out-of-Office feature). Pausing gigs also makes them disappear from my profile page (which also confuses my buyers), so using the orders in queue feature seems to work best for my customers

[Testing improvements to the rating & review system]

Hi @Kesha, 

This new system for review is repetitive (especially since it has the same questions as the private review) and doesn't make it easier for the buyer to complete a review. Especially since we still have to fill out the private reviews and then deal with the spammy reminders to tip our sellers (even after we've already left a tip).

Things that would make the review system a little bit easier:

1. Let buyers see the total orders a seller has (not just how many reviewed orders they have).

Some gigs already have this, and I don't see why every seller can't have this number right below their seller picture. Some sellers only have 40-60% rated orders, so it looks like they have fewer orders than they really do. New sellers also wouldn't be so devastated when their buyers choose not to leave reviews on their orders.

2. Make the written review optional, especially for repeat buyers or frequent buyers.

After doing about 6 orders with a seller, my reviews start to look the same. It would be nice to indicate what type of buyer I am on Fiverr's platform ("Occasional buyer," or "Frequent Buyer") and if I'm a "Regular Customer" of that seller. That, with my top reasons of why I chose to work with that seller, would be more helpful to prospective buyers than a 5-star rating scale with a generically written review. The same goes for leaving reviews for my buyers. Sometimes I don't have anything new to say, especially to the repeat buyer who just gives me an order and accepts a delivery. I'd just like to rate my experience on a 5-star scale and be done.

3. Allow buyers the option of hiding their IDs when leaving a review. Keep this all in one rating system.

The review could still be shown as a "Verified Order" but buyers could leave a public review without disclosing their IDs to other buyers. This would encourage more buyers to leave a review, especially those who don't want others in their organization/network to know that they are using Fiverr. It would also encourage buyers to be more honest about their experiences (without having a separate rating system like the BSR score). If we want transparency, make it visible and keep it in one place.

4. Stick with the star rating instead of "labeling" buyers' experiences with words.

Not everyone will have the same interpretation of the words you use for seller ratings. Especially if English isn't your first language. It's so much easier for buyers to quantify their experiences qualitatively with stars than with words. 

Many buyers won't know the impact or difference between saying a seller is "Very Good" or "Exceptional." They won't know that sellers with a "Very Good" average rating may be demoted because their average is 4.0 (not 4.2). Other buyers may think that "Exceptional" is a rare thing, and may never give out such ratings. Especially if a seller is exceptional (and then that becomes the norm for that repeat buyer).

 

[will Fiverr Choice stay if I edit my gig?]

5 hours ago, haider_kha said:

I just want to update my gig image

You should be fine with making the change, then.

[Fiverr's Handling of Fraudulent Buyers Is Unbelievable: A Concern for Seller Integrity]

7 hours ago, marco186j said:

One of the most common issues faced by sellers is buyers placing orders and then promptly canceling them without valid reasons.

This is not a problem. If buyers cancel for no reason, it doesn't hurt our seller stats, reputation, or credibility.

8 hours ago, marco186j said:

What are your experiences with Fiverr's support system when dealing with fraudulent buyers?

I've had lots of buyers cancel for no reason and Fiverr always adjusts my stats for me so it doesn't affect my seller account. As long as the cancelation is due to buyer error, the seller isn't penalized.

8 hours ago, marco186j said:

Instead of adequately addressing the problem, sellers often find themselves compelled to continue working on an order despite being fully aware of the potential risks associated with fraudulent buyers.

This is a problem. And it's a problem caused by the sellers, not FIverr. These sellers risk their accounts getting banned because they choose to work with fraudulent buyers. As @donnovan86 stated, no one is forcing you to work. If you feel threatened or suspect your buyer, stop and report them right away.

8 hours ago, marco186j said:

Sellers are the backbone of this platform

I found out that whenever I felt exploited by a buyer, feeling overworked and taken advantage of, it was because I didn't have a backbone. I couldn't say "no" to a buyer. I didn't set boundaries. I offered unlimited revisions. I was always fearful. It's very hard for Fiverr to help sellers who can't even stand up for themselves.

Once I started being more assertive, it was easier for Fiverr to help me when I did run into a troublesome buyer. I also had less cancelations and happier buyers. It's so easy to get stressed out about our seller stats that we started operating out of a fear-based mindset. And that can be very dangerous because that type of mindset creates fertile ground for buyers to take advantage of you.

 

 

[How to apply Fiverr Pro ?]

1 hour ago, logowink said:

I've spent the past few days searching on how to apply for Fiverr Pro, but unfortunately, I haven't been able to locate the application process.

Here you go: https://proapp.fiverr.com/prog/fiverr_pro/

[Help needed regarding Restricted Account]

13 minutes ago, leonid_ said:

I too have been waiting for 60 days now for a decision from the special fiverr team. There must be a lot of restricted accounts accumulated now, because it takes longer than the specified time.

it looks like Fiverr mentions 60 days in the notice to restricted accounts, but it actually takes 90 days for the review (based on what I've seen on the forum).

14 minutes ago, leonid_ said:

Do they really understand the problem of blocked accounts?

Yes, but I don't think Fiverr is concerned about this. It puts a real strain on sellers whose accounts are blocked (90 days of being in the dark with no real explanation from Fiverr is an awfully long time). Buyers are also negatively impacted because they are also kept in the dark (Fiverr won't disclose any information to them). They also can't message their seller unless they have an open order. And, if the account is found to be compliant (the account was falsely flagged), only the sellers' stats are corrected (sellers aren't compensated for the resulting downtime that came from the false flag). It's wise to seek other ways to earn income during this time to minimize the impact of the shutdown (especially if Fiverr decides to permanently shut down the account).

[I'm new to gig marketing, how can I do it?]

Hi @riponmolla34, Before you try gig marketing, first try to get clicks on your gig. Getting 28 and 123 impressions should be enough to get clicks. If you aren't getting clicks, it means that your gig is getting shown to buyers (but buyers aren't interested enough to click on your gig). So it doesn't make sense for you to show your gig to more buyers if no one is interested enough to click on your gigs. Try to get more clicks on your gig by making your gig attractive to your target buyers. Make sure that your services are actually in demand and needed by buyers (and that your services are clear).

Will a buyer pay $20 for you to convert their document to PDF? This is done for free by many software and online programs.

Your packages for data entry are also confusing - Why $20 for 1 hour, $50 for 10 hours (at $5/hour), and $90 for 30 hours (at $3/hour)? I'm also worried about your unlimited revisions.

Offering to work for less per hour (for more work) and offering unlimited revisions is a recipe for seller burnout. Make sure to take care of yourself as a freelancer - you're all you've got. If you stop (due to burnout), your business stops, too. 

[I have been on fiverr for months without any order, what can I do?]

35 minutes ago, uk1000 said:

If Fiverr are wrong they could change that.

35 minutes ago, uk1000 said:

It could be that posting on social media could help if done in the best ways

Fiverr says to market on social media, but it doesn't say how to market on social media.

I still think this is a great resource on how to market your gigs (as well as the linked article, I'll also include that below):

https://community.fiverr.com/forums/topic/104668-marketing-yourself-just-do-it-heres-how-upyour/

https://community.fiverr.com/forums/topic/50258-how-i-use-social-media-to-market-my-fiverr-gigs-archived/

However, since I don't do any marketing outside of Fiverr (Fiverr does most of my marketing for me), the only way I've gotten orders through social media is when my buyers ask me if they can share my gig links with their friends via social media. This is word-of-mouth marketing and is one of the more common ways that I get referral business coming into my gigs.

[Fiverr Seller Plus]

Hi @shahid_kahn, Simply having the Seller Plus features will not give you a boost in impressions. Using these tools and following the advice of your Success Manager also won't automatically give you a boost in impressions. Sometimes the changes you make won't help your gig, and other times it will. Although you have more tools at your disposal, you will still have to monitor your data and stats to see if the changes you make are beneficial for your business or not. That being said, over the past year I qualified to be a Top Rated Seller, but there were hidden quality metrics that I needed to work on before I actually got the badge (even though all my seller stats were perfect). I wouldn't have known this if I didn't have a success manager who could see this data.

[I am a new seller but I am not getting any click. Can you review my gigs and let me know what i can improve pease?]

17 hours ago, kaia__marketing said:

The problem isnt that the clients arent able to see my previous work! The problem is that I am barely getting any clicks anymore!

Hi @kaia__marketing, Don't expect to get a steady stream of orders straight from the get-go. Fiverr gives new sellers an initial boost, which wears off after the first month or so (so a drop in impressions/clicks may occur). As you deliver orders and keep your customers happy, that should also give you a good boost in impressions and visibility in Fiverr's search.

As long as your impressions are not zero, you're still getting shown to buyers in search, so try to get the most out of those impressions. When I was starting out, even 14 impressions and 2 clicks were enough to get orders. Focus on improving your conversion rates so that buyers who do click on your gig will want to buy your services. I like @puspojit_biswas's advice to make the most out of your gig gallery (by adding a gig video and making sure you have 3 photos and 2 PDFs with plenty of samples of your work). 

I also like the fact that you found the opportunity to get 2 orders out of your first buyer - that was how I got my first orders. I offered services/gigs that complemented each other so that each buyer that came my way placed an average of 4-5 orders in all of my different gigs. This, in turn, helped me keep a steady flow of orders.

Pay very close attention to your impressions, clicks, and inquiries that you get in your inbox.

• If you aren't getting clicks, that means your gig isn't attracting enough buyers. So find ways to draw more of your target buyers to your gigs.
• If you have clicks and no inquiries or orders, that means buyers who do visit your gig are leaving (and giving their business to your competitors). So find ways to make them want to stay on your profile and gig pages and message you in your inbox. When I had zero orders and zero reviews, my gig gallery was what convinced buyers to place an order with me.
• If you are getting a lot of inquiries, but no orders, you may be attracting the wrong buyers. I posted my first gig and based on the inquiries I was getting, I opened up six more gigs that were more relevant to the buyers I was attracting than the first gig. That's when I started to get more orders.

I noticed from your profile that you are a problem solver, so take this as a challenge and keep a close eye on your data, because that will tell you if your marketing is working or not. If it's not working, look at your tags, title, gig images, gig descriptions, and packages. Make adjustments and monitor the results.

[will Fiverr Choice stay if I edit my gig?]

17 minutes ago, mdhossenbba said:

If you have the Fiverr Choice tag and edit your gig, the tag should typically remain. Fiverr Choice is awarded based on performance, and regular edits shouldn't affect this status.

I agree with this - unless you edit yourself out of a category (like how I edited myself out of a certain price range). Most minor changes shouldn't affect the Fiverr's choice badge. And even the major ones (like subcategory changes and price changes) only cause the badge to temporarily disappear (as long as you are consistently delivering quality services).

[will Fiverr Choice stay if I edit my gig?]

5 hours ago, haider_kha said:

If I have Fiverr choice tag and I edit my gig after that, will my fiver choice tag stay? or will it go?

Hi @haider_kha,

There are a lot of things that can affect the Fiverr's Choice badge, but as long as you are providing high quality services, the badge always comes back.

I once edited my pricing when I had a Fiverr's Choice badge, and my badge disappeared because I moved into a different pricing category (from "under $50" to "$120-$180").

However, it didn't negatively impact my gig - my Earnings actually grew because I made more per order. Even though my badge disappeared, I continued to get orders because it was during a time when I was delivering 3-4 orders a day. I eventually increased my prices to slow down the orders (to 50% of what I had each month) but I was enjoying a higher income and less stress/cancelations.

Because I could give my clients better service by doing less orders, the Fiverr's Choice badge came back within a few weeks. I've had the Fiverr's choice badge at least once a month for the past year.

[Improve My Gig]

1 hour ago, oymusafir said:

is there any suggestion i should try? in this situation?

Hi @oymusafir, Pay attention to what the buyers are asking for in your inbox chats. You are attracting them to your gig for a reason.

I once had a lot of buyers asking for Polish proofreading services (and then I found out my title - "I will polish and proofreading your writing" - was the culprit). So you're right in thinking that you may be using the wrong keywords somewhere to attract those buyers. Check your title, tags, and words in your gig descriptions to make sure you have keywords that will attract the right customers.

I found that high impressions isn't necessarily what you want - you want relevant impressions with buyers who will actually buy your services. I'd rather have low impressions (with more clicks and orders) than higher impressions with spammy responses.

[GiG EDIT]

Hi @sapruhossain,

1 hour ago, sapruhossain said:

4. any suggestion?

If you feel like you need to change something in your gig, go ahead and change it. Best case scenario, your gig will perform better. Worse case scenario, the changes you made didn't help you (in that case, just revert back to your previous settings).

1 hour ago, sapruhossain said:

3. Is there any date for the editing GiG that may not effect? from the first GiG publish within 30, 60, 90 days not to edit gig or change within this days can change may not effect.

1 hour ago, sapruhossain said:

2. Is there any technique to change that may not effect GiG?

Why even change a gig if you don't want the changes to affect your gig? Change can be a good thing and may help you attract your target customers to your gig. If it doesn't, it isn't the end of the world. Business is dynamic and what works one day may not work the next. As a business owner, you should constantly be reviewing your data (your impressions, clicks, inquiries, orders, conversion rate, seller stats, etc) to see the health of your business. And you should be making adjustments as you see fit.

1 hour ago, sapruhossain said:

1. If I change how it will effect my GiG?

Only you can answer this, because you are the only one who can see your data. No one knows how it'll affect your gig. That's why it's important to pay attention to your numbers (mentioned above) to see how you are performing. As the market changes, your target buyers, or your workload changes, you should be adapting. I pay attention to the conversations I have with buyers in my inbox, because that will often tell me if I need to increase my prices or adjust my packages.

 

[Hi How i can change my phone number.]

Hi @asif_dvlpr,

You can change your phone number by following these instructions. If you still want to contact Customer Support, you can submit a Help Desk ticket by clicking on the "I still need help" link in the bottom right of the page:

https://www.fiverr.com/support_tickets/account-and-security/update-my-account/phone-verification/change-phone-number

Quote

Once  you click on the link, you'll see a submission form:

Quote

 

[Has the block buyer function been removed ?]

1 hour ago, mandyzines said:

Wasn't something announced a few months back about being given account warnings for hitting the report button for whatever deemed wrong reason? 

Yes, which is why many sellers stopped reporting others sellers. I also don't see a way to report/flag a suspicious seller anymore. I used to flag accounts that were obviously violating ToS (or copying my gigs) but I don't do that anymore since it looks like Fiverr doesn't want us to do that.

[Having got level one badge, since then I'm not getting any order!]

54 minutes ago, rabiulr said:

Having got level one badge, since then I'm not getting any order!

There is anything wrong?

Hi @rabiulr - I don't think this is related to you getting the Level 1 badge - it probably has more to do with the 1.7-star review that you received 6 months ago. If the buyer also gave you a negative private review, it could affect your account for many months. It looks like since the negative private review, you have been working mostly with a repeat customer, so it's hard to tell what kind of visibility you are getting right now. How do your impressions and clicks look like over the past six months? How many new buyer inquiries have you been getting in your inbox?