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vickieito
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Posts posted by vickieito
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4 hours ago, popinup said:
Today i opened a gig within half an hour a client also suddenly contact me but he asking me security deposit before getting work order. I refused to pay. then after 15 miniutes my account dis approved by fiverr .What is the problem ?help me
I'm not sure. Did you get an email from Fiverr? Normally they send an email explaining why your account isn't approved.
4 hours ago, popinup said:yesterday i opened gig and within half an hour a client also suddenly contact me but he asking me security deposit before getting work order. I refused to pay. then after 15 miniutes my account dis approved by fiverr .
You did the right thing, so your seller account shouldn't be denied because of this.
@Lena - Can you check to see if the communication mentioned by the OP triggered a false flag on this account (or if there was another reason why the account was denied)? Thanks!
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13 hours ago, popinup said:
Hello & HI to all members! WISH ME. I am new in fiverr world. I am here confusing now .Any one could help me to get work order ?
Hi @popinup, Welcome to Fiverr and the forum!
To get started, you'll need to create a gig so that you can get paid for your work. You can do that by following the following tips on the Help Center:
https://help.fiverr.com/hc/en-us/articles/360010451397-Creating-a-Gig
Also, take the online freelancing course for new sellers here:
Online Freelancing Essentials: Be A Successful Fiverr Seller
Be sure to read Fiverr's ToS and Community Standards here:
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How to handle ongoing work
Hi @javawhisperer, you can handle recurring orders in several ways:
1. Use a template. This is only available via the Fiverr app. Create a template for recurring orders for the buyer. This template can be customized for each order and will need to be sent out manually. However, I like this option because project scope often changes over time and this allows you to define that in the order requirements.
2. Use custom offers. When one order completes, send out a custom offer for the next phase of the project for the buyer to accept. This is also a manual process, but can be sped up by you using a pre-saved template (I keep mine in a Word doc).
3. Subscription orders. Buyers can buy subscriptions for recurring orders. Set the subscription frequency and Fiverr's automated system will send out the subscription orders to the buyer according to that set schedule. I don't like this because you can't modify each subscription order (if the project scope changes) and if one step takes longer (or shorter) you can move up or push back a subscription order. Sometimes I have 3 subscription orders at a time because each step takes longer than anticipated.
4. Milestones orders. Set up to get paid for each phase of your project. Like subscriptions, Fiverr's automated system will notify the buyer when to pay for the next phase. Also like subscriptions, you can't change the scope of the order once you set it (without canceling). However, the next milestone won't start until the preceding one closes.
Try these steps out to see what method works best for you and your buyers. I rarely use subscriptions or milestones because most end up in cancelations (the scope of work changes or our timeline changes, so I have to create new orders to capture these changes). I usually use custom offers and send these out manually to the buyer. It works better for me and creates fewer headaches for me and the buyer than subscriptions or milestone orders.
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2 minutes ago, jaspero24 said:
I heal all kinds of sickness without medicine only if you are sick,come,identify your sickness.
Hi @jaspero24, Offering medical healings or medical-related services are prohibited on Fiverr:
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https://www.fiverr.com/community/standards/prohibited-services
Luckily you don't have any gigs yet, so please review Fiverr's ToS before doing so to ensure that you are compliant with all of Fiverr's ToS and Community Standards.
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17 minutes ago, doctorzikria said:
That's why i fear if I set the price so high and lose some clients who have smaller work
Definitely read the articles shared by @imagination7413.
Also, don't be afraid to lose those clients - the only less-than-five-star review that I have came from a client who initially paid $15 for my work and she came back after a year (when my prices were set at $100 for the same work). She did pay the higher prices but the value for the money wasn't there for her anymore (and most of my old clients would never pay my higher prices). However, my newer clients are willing to pay that price.
Be appreciative of your old clients (because they helped you get to where you are at now). But don't be afraid to part ways and pick up newer clients who can pay you for what you are worth.
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3 minutes ago, priyan87 said:
Even though the warnings were lifted, the negative effects persist, and I am facing penalties for actions I did not commit. I sincerely hope to regain the previous level of order activity soon.
Hi @priyan87, Sorry you had to experience two false flags in a row! Unfortunately, Fiverr relies heavily on this automated algorithm and can't change eligibility requirements that are based on this automated system. This can be frustrating, especially since this system falsely flagged your account twice.
Like you, I had to deal with the negative side effects of this automated system. My Fiverr account was hacked last year, and I lost eligibility to several programs for several months (the hacker withdrew all my Earnings and shut down my Fiverr account - this caused a mass cancelation of all orders in queue). Seller stats were immediately affected (I went down to a Level 1 Seller status), but these stats were also corrected very quickly (within a week I was back to Level 2). The stats that affected me the most were the hidden stats (based on the automated algorithm) that caused me to lose my Seller Plus eligibility for a month, the Early Payout Feature for two months, and TRS eligibility for four months.
However, after four months, I was promoted to TRS, so I did recover from the negative stats that were affecting my account. You should be able to recover as well. Hopefully, your repeat clients can carry you until you can start getting organic traffic again! I wish you the best of luck!
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Hi @tashminnur, If your uncle needs to create a buyer account, he can create one himself. There's no reason why you should risk your Fiverr account to set it up for him.
He can set up a Fiverr account following these steps:
https://help.fiverr.com/hc/en-us/articles/360050063113-How-do-I-create-a-Fiverr-account
If he has any questions, he can reach out to Fiverr Customer Service for support here:
support@fiverr.com
Or submit a help desk ticket here:
https://www.fiverr.com/support_tickets/account-and-security/general
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Hi @doctorzikria,
When I first started on the platform, I also found myself getting talked down on my price, so I tried the following and it seemed to help:
1. Set higher prices. Whatever I wanted to list my prices at, I would double the price (I found out that I was underestimating the time it took to complete the job - by half). Doubling my prices was actually closer to the amount of time that it really took to do the job. It also allowed some wiggle room for me if I did allow myself to be talked down. Raising my prices frequently over time also helps me to make sure that I get paid what I'm worth. Within my first three months on the platform, I raised my prices by over 3X what I first started out with.
2. Refer customers to my gig prices as much as possible. In the beginning, I would get talked down if I allowed custom offers. So I would just direct customers to order from my gigs if they were interested. Now, I can just refer to my gig prices when I create my custom offers.
3. Set expectations early. Sometimes it's best to mention prices for your services early (to scare away the buyers that want it cheap). I also like to mention the highest prices first, because then buyers are really happy with the prices we eventually settle on. For example, through my e-course building gig, the highest quote I've ever given was for $20k. However, most of my clients are in the $500 - $1,000 range. Mentioning a higher price (with all the bells and whistles) makes the customer appreciative of any ways that you can find to save them money. Note, this is not a discount - they are saving by not purchasing all the bells and whistles.
4. If customers ask for a discount, don't offer it on the buyer's first order, unless you are offering to do less than a full order. Offer discounts if your buyer bundles services or makes subsequent purchases. I found out that most buyers (who get a discount on the first order) never come back for a second purchase.
5. Stay firm on your prices. Don't be afraid to refer buyers to other sellers if your prices don't work for them. There's no reason for them to haggle down your prices. If they really want to work with you, they will pay your prices. The worst thing you can do to yourself is take on an order at extremely low prices (and then have to turn away a customer who is willing to pay you your full price).
You might also want to download @Kesha's comprehensive guide on how you can streamline and improve your communication with your buyers from start to finish. This is a great resource for sellers who want to have smooth (and enjoyable) experiences with their buyers:
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1 hour ago, Kesha said:
Avoid a false delivery by always including an attachment in your final delivery
Thanks for making this post, @Kesha!
It seems like most sellers who do get warnings for incomplete deliveries are those who complete projects on external platforms (and who only include links). In their case, they just need to include a screenshot/attachment of their work on the external platform to be considered compliant.
There are other sellers who claimed they received the warning because in their second or third delivery, they only sent the revised work (and didn't include all the files/media they sent in the first delivery). To clarify - each delivery must be treated as a standalone delivery. Not only does each delivery need to include an attachment .... each delivery must include ALL attachments necessary for that standalone delivery to be considered complete.
For example, in one of my orders for curriculum development, I delivered new hire training with five training modules. The buyer requested revisions on three of the five training modules. Once the revisions were completed, I made a second delivery with all five training modules - two modules that were unchanged and three modules that were revised according to the buyer's revision request.
I believe that if I had only attached the three revised modules (and just mentioned Delivery #1 with the other two modules), the delivery would have been considered incomplete. @Kesha, is this correct?
1 hour ago, Kesha said:Ask for feedback while staying within the Terms of Service
Some sellers may think it's okay to ask a buyer after they gave their review why they gave a lower-than-5-star review (for improvement or clarification purposes). However, this should be avoided because it could be seen as review manipulation and also puts unnecessary pressure on the buyer, who is free to rate their sellers in any way they choose.
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On 1/12/2024 at 12:53 PM, moikchap said:
I'm in Fiverr Select as buyer-only. I can't find it. Where in the UI should I be seeing it? (I'm using Microsoft Edge version 120 on PC)
It should be above your inbox conversations:
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1 minute ago, donnovan86 said:
it's never going to replace manual search for a lot of buyers, I am sure of that.
I agree - I think briefs were created just to tell people that there was a replacement for buyer requests (but not much effort/expectation was put into it) and Neo is just a shiny new toy that's there to show that Fiverr is using cutting-edge technology. I see briefs disappearing and Neo slowly evolving as AI technology improves. However, it's nowhere near where it should be in recommending a good freelancer to work with.
I think Neo would be better off as a Help Center assistant that can help users place the right support ticket, learn how to navigate the platform, its tools, and resources, and keep all of Fiverr's ToS and Community Standards.
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2 hours ago, antara1995 said:
I am aware of the Fiverr Terms of Service. In the event that we put in our best effort but still do not receive payment or receive a bad review, what should we do? The buyer has paid for the service, and I have obviously put in a lot of hard work to provide it. Don't I deserve the opportunity to have a proper discussion about the matter?
Hi @antara1995 - Four stars, by Fiverr's standard, is a "good review." The buyer had no issues with your services (as she stated in her review), so there really isn't anything to discuss. You delivered good work and the buyer was happy with you. You can look at all the 4-star reviews on multiple Pro and TRS sellers' accounts and there really isn't a difference between them, and the 5-star reviews that you see.
Even if you receive a 1-star/negative review (which I see you have), it isn't worth it to reach out to the buyer to get more feedback than what they've provided. This can be seen as review manipulation and you could get a warning for doing that. Since you can't control what a buyer says in their review, focus on the things you can. Your response to the 1-star review shows your side of the story (and future buyers can also see an image of your work as well). This is only 1 negative review out of the 100+ orders that you have. If there are things that could have gone better during that order, try to see what you can do better going forward. I always find something to improve on from any negative experience with a buyer (sometimes this includes paying attention to warning signs that you may see before the order is placed and saying "no" to buyers who may be hard to work with).
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2 hours ago, yukiedong said:
I wasn't able to deliver and got three 1 star reviews.
Actually the three 1-star reviews (due to "Cancelled order. Seller failed to deliver on time!") - are actually the BEST 1-star reviews you can get. You don't have 1-star reviews from actual buyers saying that your performance is subpar. I see many Top-Rated Sellers who have the same type of 1-star reviews that you have. That didn't hold them back.
1 hour ago, fogi said:I think it is much harder to start new. It feels like you are benefiting from having an established account. If you have 1-2 (10) bad reviews, that can be balanced by hundreds of 5-star reviews.
I agree with @fogi - You have a good account with a 4.6-star review average. This is not bad at all. Especially since you have 35 reviews on your account.
1 hour ago, fogi said:If you are new, it will take years until you build up credibility, (=work for cheap) IF you are getting new orders.
@yukiedong, You aren't new - so you don't have to take years to build up your credibility or work for cheap. You have a seasoned account from 2015 and over 10 years of experience as an anime VO artist. Don't short-sell yourself or your skills. You don't need to compete with the $5 sellers. You could make your gigs look more professional (make it look like a premium service through images, demo reels, gig descriptions, and more) and increase your prices (you can do this slowly if you want but you don't have to). You've got the skills and the service to back it up. Right now, you're gaining momentum with your orders and it may seem slow right now, but your buyers are happy and this will help you to get more orders, either through repeat buyers or new buyers who read these reviews.
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6 minutes ago, donnovan86 said:
I don't think it will dethrone regular search.
I'm hoping it'll eventually replace the buyer briefs (which are also not a good replacement for Fiverr's search, but better than buyer requests). I also prefer to do my own research to vet out sellers to work with. Briefs and Neo are more catered to those who are used to posting jobs rather than searching.
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On 1/18/2024 at 2:13 AM, sunny_techhunt said:
My impression on fiverr ..... how's it ? is it good or bad? please give me your suggestions
If you only wanted 1 order a month, then the impressions you're getting are good enough. You got one order.
If you want more than one order a month, then you need to increase your conversion rate (i.e., turn your clicks into more orders). You have more than enough impressions (you can get orders with only 40-50 impressions and 3+ clicks a day).
Too many impressions (with low clicks and orders) may indicate that you aren't optimized as well as you could be - the impressions aren't turning into clicks and clicks aren't turning into orders (so your gig may be shown to buyers who aren't interested in your service).
Low clicks could mean that your gig images and gig cards aren't attractive enough for buyers to click on them. And low orders may indicate that once buyers visit your seller page and gig, they aren't convinced to place an order. So you have to tailor your gigs to be more appealing to your target buyers.
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On 1/16/2024 at 6:25 PM, uk1000 said:
Couldn't Neo have an additional option where that option was for asking for help as a Fiverr seller (for any aspect of Fiverr selling), and be able to give accurate answers to relevant questions?
I made several attempts to ask Neo seller-related questions but you do kind of have to know the right answers (and the right questions to keep asking to bring up more answers). I can see so many ways it could go wrong if the seller doesn't dig enough for more information (or to keep asking questions), especially if it is ToS-related:
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On 1/17/2024 at 2:29 AM, uzzol_rafat said:What kind of advantage can the seller have here?
It might be a good place to organize your thoughts before submitting a help desk ticket, especially if you have a specific question as I did above. Otherwise, Neo will just send you the same "Start Selling" link (or start trying to help you look for a freelancer).
As @uk1000 mentioned, Neo is heavily biased toward helping buyers:
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Neo hasn't matched me to a relevant buyer yet, but it's pretty determined to do so (it constantly tries to redirect conversations to help me find a new buyer). It doesn't matter what the conversation and it gets more persistent over time.
On 1/17/2024 at 2:50 AM, Alex.M said:Not sure why but since 2 days ago since I saw the Neo thing in my inbox my impressions dropped by 60-70% ...
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On 1/17/2024 at 2:56 AM, donnovan86 said:Pretty sure it's not related to that.
On 1/17/2024 at 3:07 AM, Alex.M said:no one can know that for sure 🙂
Neo won't admit it, that's for sure!
Neo also forgets me if I move to a different thread (it forgot my name and that I already told it that I was a TRS - sorry for the bad grammar!):
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Yes, your OCR will jump back up as soon as the cancelation falls off your record (and if there are no other cancelations, you'll be back to 100%). 😊
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I wonder why I don't have vote access to this thread. Oh well, I'm a buyer/seller and I just got Neo this morning.
I accidentally called it "AI" and was corrected to call it "Fiverr Neo." Now we are on first-name basis, and I call it "Neo."
So far, Neo only shows me sellers with 1,500+ star reviews and all of them are completely irrelevant to my requests. Neo seems to stop if I use a lot of interrobangs (or will change the subject - for example, to correct me in how I should address it), so I'll try to be more polite when it doesn't bring back the results that I'm expecting. I'm wondering if it's like Briefs (which had to be trained for several weeks before it matched me with something relevant). It is fun to chat with Neo, even if things aren't relevant right now.
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I wouldn't mind if Fiverr discontinued Briefs (but only after they fix Fiverr Neo). Briefs don't provide enough information and you have to chat with Neo for a very, very, long time before you start getting anything remotely relevant. I'm not sure how that would affect sellers, but since buyers can see many more suggestions over the course of a conversation, they are potentially shown more sellers than they'll ever see when submitting briefs.
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Great post, @breals! There's a reason why you are a Top-Rated Web Designer on Fiverr!
When I was looking for a web designer to work with, I was really frustrated because most didn't have portfolios, their gigs were cluttered with unfamiliar web design terminology (and images), and I was not impressed with their gig images. When I see a generic gig/profile that promises after-order support and 100% satisfaction, this doesn't instill confidence at all. That just tells me to move on to the next seller. If all new web designers read and applied all the tips you included in this post, it would elevate the quality of the web design category.
You also touched on many points that would be helpful for other newbie sellers (e.g., Why you shouldn't just put up 7 gigs for the sake of it. Why sharing your gig on social media might not work.). Thank you for taking the time to share your wisdom and insight!
@Lena - Can this thread be pinned? It touches on so many points that have to constantly be reiterated on the forum. Fingers crossed that this can be done! 🤞
Edit: I'm tickled pink that @breals posted this - normally he's only responding to the endless newbie threads that fill up the forum. This post is a true gem!
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Hi @limanilufa, If your seller profile is not approved, you can only be a buyer on Fiverr's platform. Fiverr does leave the door open for you to try again, but it isn't really clear on how long you should wait (or exactly why your seller account was denied).
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@Lena - Can you look into why @lucamedina780 and @clarotarot were both flagged for "review manipulation"? They may have been falsely flagged due to similar/cookie-cutter type responses from the buyers' public reviews (e.g., "Thanks for another great reading," or "The healing resonated with me"). Thanks in advance for all your help!
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Hi @kiran_seo7,
11 hours ago, kiran_seo7 said:Can someone tell me what is the mistake in my gig.
Please remove the "Fiverr's Choice" badge from your gig images:
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This is against Fiverr's ToS (we can't display badges in our gig images).
Your gig galleries are also very empty - you only have a thumbnail image. Your gallery allows you to add a gig video, 3 images, and 2 PDFs to showcase your skills. There should be no doubt in your buyers' mind about what you can deliver to them. Find ways to use your gig galleries to communicate what makes you and your services unique and share examples of your work (for both guest posting and content writing) and show buyers what they can expect, should they buy from you. The more convincing your profile and gigs are, the more likely buyers will be interested in chatting with you in the inbox to learn more about you.
11 hours ago, kiran_seo7 said:My gig impressions are decreasing daily.
If your impressions are decreasing, that means Fiverr's algorithm sees you as less and less relevant (compared with other sellers in your subcategory). So make sure your title, tags, and keywords accurately reflect what you can do. You can use your SEO and marketing techniques to drive traffic to your gigs until you can start gaining organic traffic through Fiverr's search. As you deliver more orders and keep your buyers happy, your visibility in search should increase.
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7 hours ago, shahid937 said:
I meet all the criteria but still i cannot promote to level one seller
Hi @shahid937 - It looks like you just missed the evaluation period to level up. Accounts are reviewed on the 14th of every month (you can see the next review date on the Fiverr app). As long as you maintain all of these requirements, you'll level up on the 15th of the next month.
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Improving conversion rate
in Gig Advice
Posted
If you have many clicks but a low conversion rate, that means buyers are visiting your gigs and then deciding not to order from you. So you have to make your gigs more appealing to your buyers and find ways to communicate your unique selling points. Make sure that you use ALL of the features available to you - you currently don't have a bio, which is important for highlighting your services and can help you stand out from the competition. So can your gig galleries. Not all of your gigs have gig videos or utilize all of the gallery's features (you can add 1 video, 3 images, and 2 PDFs for each gig).
Also, remove the mention of "assignments," because you are not allowed to do student assignments or projects. You also have to be very careful when you mention that you are doing something "as a doctor" because you are not allowed to give medical advice on Fiverr (one of your gig titles mentions that you will write medical articles "as a doctor" - this may trigger Fiverr to shut down your gigs).
This happened to one of my sellers, who was also a doctor, and was offering similar services as you on Fiverr. She was helping me build an English language course for medical practitioners in Saudia Arabia. My order was okay but two of her gigs were shut down because she started to say things "as a doctor" in the medical articles she was writing for another customer of hers. To be safe, don't ever do anything "as a doctor" on Fiverr. You can use your medical research and technical writing skills, but that is all.