[Enhanced Seller Profiles and Why You Should Update Your Page]

On 1/8/2024 at 12:42 PM, Kesha said:

You may have noticed a recent change in the design and layout of the buyer’s view of your seller page. 

Hi @Kesha!

I'll have to admit that it was really hard for me to come to terms with this new layout over the past year. I grumbled a lot because I really liked the old layout. I thought the old way provided a better "snapshot" to buyers without them having to click so much to expand all the different sections.

On 1/8/2024 at 12:42 PM, Kesha said:

This change allows buyers to have a more accessible snapshot of your individuality, the services you offer, and your past projects.

After seeing your post, I did update my seller profile, but it was to include less information. My seller intro was condensed to three lines (so buyers don't have to "Read more") and the number of skills that I have listed was pared down to five (so buyers don't have to click on the "Show more" to expand the skills section). I also deleted a bunch of certifications so that buyers would not have to scroll down to see more if they clicked on the "More about me" button. I'm now happy with this new look but deleted a lot of information about myself in the process. I know the goal was to increase buyer engagement with seller web pages but I found most buyers weren't expanding the sections to read more (especially in the gig descriptions). I do like how big the portfolio samples are and those samples are getting seen by buyers. 😊

On 1/8/2024 at 12:42 PM, Kesha said:

the new layout shifts away from emphasizing your gigs and instead places the focus on who you are as a freelancer. 

While this is good move for the seller profile (which should emphasize the seller), this was not a good move for the gig page (which should emphasize the service). Because I didn't like how the new gig view emphasized the seller instead of the service, I switched all my subcategories so that I could retain the "old" gig page view - the view that emphasizes the service being provided, the gallery samples, and allows all buyers to read the entire gig description without clicking more to expand the section. I felt this change was necessary because I received so many spammy and irrelevant messages from buyers who were not reading my gig descriptions after the new gig page view was implemented.

On 1/8/2024 at 12:42 PM, Kesha said:

The layout draws inspiration from the Fiverr Pro freelancer page which has proven to yield superior results in engagement and conversion rates.

I can see why Fiverr is trying to make all gigs look like Pro gigs. However, the increased engagement is probably due to the increased clicking that is required to read all the content. As for conversion rates, I know mine fell with the new seller-focused layout for my gigs. Buyers weren't reading past the few lines of the gig description that was shown. So I reverted back to the old view and had better conversion rates. I'll have to adjust if all gigs eventually revert to this new gig view.

 

[How "Get brief" button work? what is the tips for set minimum price? why this necessary?]

Quote

How much time should be needed to open another GIG?

15 hours ago, hamidur_rahmaan said:

PLs reply this question @vickieito

Hi @hamidur_rahmaan, You are assuming that everyone should have more than one gig. Some sellers do very well with just one gig.

Every seller has a unique set of skills, experience, and background so this should be taken into account. Look at your skillsets and pay attention to what buyers are attracted to your gig. Modify your strategy if you are attracting the wrong buyers. Listen to what the buyers are asking for and if you can provide those services, go ahead and make those gigs. Pay attention to your workload and if you can handle the orders from different gigs. Sometimes it can be hard to context shift from one gig to another (such as a writing-based gig to a design-based one), so monitor your performance and make sure that you are maximizing your time.

I used to offer a lot more design-related services but decided to concentrate on technical writing because that's where I get the most Earnings. Go ahead and experiment and "try" out new gigs. You can always pause or delete the gigs that are not performing as well.

[Unfair customer (Customer service is no help)]

On 1/6/2024 at 10:54 AM, vickieito said:

Although I wouldn't dispute your warning, I think you could also report the buyer for their uncalled-for behavior, since that is a separate issue (and should be reported in a separate ticket).

24 minutes ago, stinekoch said:

I've noticed that you had another open ticket about this issue. I combined all the tickets into this one so we can continue our conversation here.

Hi @Lena, How was the ticket worded? CS still thinks we are disputing the warning but we are reporting a separate violation (this time by the buyer):

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I've seen an increase in this type of behavior being reported on the forum but it doesn't look like CS is taking this as seriously as the Community Standard would like us to think. Here's another similar case that was reported within days of this one: 

 

These two cases are similar in that the buyer was requesting additional work and then "reported" the sellers for delivering partial deliveries. Although I believe the sellers should be taking as much precaution as possible to ensure a full delivery - both issues stemmed from the buyer first asking for additional (free) work and then the buyer not being satisfied and "reporting" the seller. Unfortunately for both of these sellers, Fiverr did validate the violations (but seemed to overlook the unacceptable buyer behavior). So the sellers were given warnings and the buyers' behaviors are only being "considered" (as the CS agent stated above). 

@technase summed up his feelings in this statement here:

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I find it unjust that Fiverr provides significant leverage to buyers, potentially enabling them to intimidate sellers in doing free work. This situation worries me about refusing additional unpaid work from clients 

With the recent changes to Fiverr's cancelation policy (allowing reviews on canceled orders), updates to the review system (making it easier for buyers to rate sellers lower), and increased reports (at least in the forum) of sellers who were reported by unsatisfied buyers who were asked to do more free work, sellers may be less likely to stand up for themselves when buyers do ask for more work because they do not feel that Fiverr will protect them if they stand their ground. Part of this may be lack of knowledge on the sellers' part but I also wonder if Fiverr would have supported them if no issues were found with their delivery button.

@Kesha, Many sellers seem to be getting warnings about partial deliveries, and most of them are doing the full work (and buyers are receiving it) - yet they were found to have made partial deliveries. So there's a knowledge gap that many sellers have. This might be a good time for Fiverr to make a post about partial deliveries, common violations, and to reiterate Fiverr's expectations on how deliveries are to be made, especially when the work can't be delivered by attachment because work is done on another platform or application. Are the sellers with violations only including links (but no attachments)? Or are they sending a screenshot of the work with a link (and that's not enough)? If the latter is the case, I'd like to know what is acceptable. Thanks!

[Proofreaders/copyeditors: Should free revisions cover content that's been changed by the client after delivery?]

On 1/6/2024 at 7:06 AM, mina_essays said:

free revisions should only apply to the work you did, not to things changed by the buyer after the delivery.

Hi @amcallisaya! This is correct. ⬆️

I would also add that you should follow the time limit provided by Fiverr's online platform. Buyers shouldn't be able to come back a month later asking for another revision (because they didn't use any of their revisions on the order). Once an order is closed, those revisions expire and a new order should be placed for any additional work.

On 1/6/2024 at 6:50 AM, amcallisaya said:

Is it abnormal for me to refuse revising content that's been changed by the client?

No, you are free to refuse any work, for any reason. I do try to take care of my clients but will direct them to make changes themselves if they are getting nitpicky on points that are more related to personal style preferences than the style guide that we agreed to follow.

On 1/6/2024 at 6:50 AM, amcallisaya said:

is it unreasonable for me to ask clients to highlight or mark the changes they've made, so I don't have to recheck the entire file?

No, but if you use Word, you can just use the "Compare" feature from the "Review" tab to pull up the file you delivered and compare it against the file changed by the buyer. This feature will redline all the changes for you so that you can quickly review the changes, even if the document is 100+ pages. If you want the buyers to highlight their changes, they can do it in this same manner.

On 1/6/2024 at 6:50 AM, amcallisaya said:

I realize that I need to state my policy clearly on my gig page, but I need to figure out how to address the issue first. I've done a basic look at other proofreaders' gigs but haven't seen mention of it so far.

If you want to see how a successful proofreader mentions their revision policy in their FAQs, you should check out @vickiespencer's gigs. She does a great job communicating this to potential buyers.

[Unfair customer (Customer service is no help)]

5 hours ago, stinekoch said:

My response to the review also doesn't show up

I can see your response @stinekoch and I think it shows clearly that the buyer was trying to threaten and manipulate you to do work for free. Fiverr recently started allowing reviews on canceled orders.

Although I wouldn't dispute your warning, I think you could also report the buyer for their uncalled-for behavior, since that is a separate issue (and should be reported in a separate ticket). It will confuse CS if you include this dispute with your current ticket. They aren't the greatest at multi-tasking.

It is against Fiverr's Community Standards for buyers to threaten a seller to do extra work for free:

Quote

Not only did the buyer threaten to leave negative feedback to try to get you to do extra work for free, they also canceled the order (taking all of the work you did do for free) and took extra retaliatory steps by reporting you. Although Fiverr did end up finding a violation, this behavior by the buyer is not acceptible and should be reported. You should be able to include the screenshots of all your conversations. @Lena do you think you can help @stinekoch with this? Thank you!

[How "Get brief" button work? what is the tips for set minimum price? why this necessary?]

Hi @hamidur_rahmaan, Unfortunately there isn't a one answer that fits all sellers because everyone has different gigs and pricing structure. So take a look at your gigs and determine a price that represents your services and monitor the briefs that you get (when they start coming in). It took me several months before I got my first brief (initially set at $50). I now have it set at $200 and may continue to raise it since my brief orders can be more than that.

I also saw on the forum that some sellers set the price at $50 but then found that they got more briefs at $5. So monitor how many briefs you get. 

I haven't seen anyone who gets most of their orders through briefs (unlike the buyer requests, where there were sellers who were fully dependent on this feature). Plan on getting the majority of your orders through organic search and repeat buyers, and a few buyer brief orders in between.

[Which one should I do First? Confused 😕]

Hi @jessica_chi,

I used to create offers because I thought reaching out to the client in the inbox was spammy. However, I found out (through conversations with buyers on the forum and my own experiences) that I have a higher conversion rate when I send a single message to the buyer with my own quote. Don't chat with the buyer unless they respond back to that single, well-thought out quote.

I found out most buyers don't really know their prices or their criteria and they are hoping that a seller will "see" what they want and need. Even if the prices are much higher than the amount listed in the brief. Most are only using the price as a placeholder. If you are a seller that can "see" what a buyer wants and needs (even if the brief lacks that info, then you'll be lightyears ahead of the sellers who will just provide quotes at the price listed on the brief. I've seen many buyers who complain that sellers are not reading their briefs and are just sending quotes all at the same prices.

Be different and show that you are putting thought into your quotes (and that you are actually reading their briefs). I work off of a template and custom-tailor it to each brief that I see.

This is why this has worked for me:

1. It is not spammy - I'm only sending my best quote based on the information the buyer submitted in the brief. I don't plan on contacting the buyer again if the buyer doesn't respond.

2. My quote show the buyer that I thoroughly read their brief and considered each point that was mentioned in the brief. It also shows that I'm aware that the brief is missing information required for a more accurate quote (and I show them several options that they can select on based on their needs).

3. I can show them relevant samples of my work, based on the brief provided (and include relevant links to the gigs or portfolios that will be of interest to them).

4. I don't send an offer, so I don't have to worry about the buyer accepting it when I may be getting a high amount of orders.

[The Forum Has Gotten a Makeover]

6 hours ago, moikchap said:

The existing Fiverr Select forums are basically the de facto exclusive club for mixed buyers and buyer-sellers, and it's dominated by seller topics and seller perspectives.

When I received the Fiverr Select invite two years ago, I reached out to CS because I read the terms of service for the program and it said that sellers are not allowed to join the program. They confirmed that I could not join, even though I received the invite. It was really tempting to click on the green "join" button!

I was really sad that I couldn't join because I would have benefited from having a success manager or better resources on the buying side. Instead of losing thousands of dollars on the wrong sellers. I spend a lot of time going through the forum looking for good buyer-only threads. There aren't many. I wouldn't mind just being a fly on the wall with only "reaction" privileges if I could read and learn from content in a buyer-only forum.

[Deleted Conversation by Accident]

22 minutes ago, thetreadlife said:

It was in my inbox, yes. Unfortunately, the other user hasn't messaged me again, and I would like to message him.

Have they ordered your services in the past? If so, you can send a new message from your "Growth & Marketing" tab and "Contacts." That will let you send them a new message. Otherwise, if they are a prospective client, there's no reason to reach out to them. If they are interested in ordering, they will reach out to you in their own time. If you reach out to them, it might be considered spam.

Edit: I just found out how to restore any deleted conversation in your inbox (even if the buyer hasn't placed an order with you):

Type in: www.fiverr.com/inbox/username

This won't work if no previous conversation exists, but it'll bring up all of your previous communications. Only message the buyer if they are expecting a response or quote from you.

[Deleted Conversation by Accident]

35 minutes ago, thetreadlife said:

I accidentally deleted a conversation, and I would like to get it back. 

Is this possible in any way?

Is this in your inbox? If so, once the user messages you again, all your previous messages will show up again. I delete messages all the time in my inbox because I know these messages will come back (and I want to keep my inbox clean).

[Why do I have to take this English test?]

1 hour ago, frederick2061 said:

I am a native English speaker, and I am incensed that I am required to take an English test!!!! WHY????

27 minutes ago, frederick2061 said:

I will most likely pass it on my first try, but then we are talking 40 minutes of time I have to waste doing this as a native speaker.

Fiverr allows 40 minutes, but it took me less than 10 minutes to complete the test (as a native English speaker). If anyone takes the full 40 minutes, they are most likely not a native English speaker. 

I got a 9/10 doing the test (so not a perfect score - I saw several second-language learners get a higher score than me) but this hasn't affected my sales. My communication with my buyers (via inbox/order chats or Zoom calls) and work samples are more than enough to convince my buyers of my English abilities.

[The Forum Has Gotten a Makeover]

1 hour ago, melanielm said:

I'd suggest closing threads for new comments after a reasonable amount of time (months). I find a lot of "good job" or "thanks" (or bad suggestions like staying online 24/7) meaningless posts in the Unread content section attached to original posts that are 1-2 years old. That's simply clutter and annoying.

I think all the threads are set to close after 5 years, so it would be nicer to have a shorter timeframe. Today, I've seen @Lena lock several threads immediately after she replies to commonly asked questions, which is really nice. There's just a question and answer and the thread is closed. I also noticed Fiverr Staffers closing threads pretty quickly upon requests, especially if the responses start getting spammy.

3 minutes ago, uk1000 said:

What will happen to promotional posts like those that were in the "My Fiverr Gigs" section? Will they get deleted now? Do you not want any seller promoting their gigs anywhere on the forum now?

Even though Forum rule #6 hasn't ben updated Forum rule #1 states:

Quote

Ads, self-promotion, and posts with requests for sales or buyers are not allowed. 

Based on this, I'm flagging any self-promotional post, whether it has gig links or not (and these posts are getting removed very quickly).

[How to Become a Fiverr Pro freelancer?]

35 minutes ago, smartdezigns said:

 @filipdevaere is both Fiverr Pro + TRS. He might shed some lights on it. 

@filipdevaere dominated his category and stood out to the Fiverr team, so Fiverr approached him and asked him to apply and become a Fiverr Pro seller. He wasn't seeking the Pro seller badge or title at the time. Just delivering quality orders and keeping his customers happy.

[Did your sales increase after becoming a level 1 seller?]

On 8/10/2021 at 6:39 PM, mariashtelle1 said:

There is also a topic on fiverr called “level 1 hell” or something like that were sellers complain that their orders plummeted after they reached level 1. 

Here's the post that @mariashtelle1 was talking about:

[Did your sales increase after becoming a level 1 seller?]

Hi @ramsbass & @ammuabhirami, Congratulations for making it to Level 1!

You are now competing with more serious sellers, and should work on "leveling up" your business as well. I like how @smashradio explains it in the article below:

I posted my first gig 2 1/2 years after I opened my Fiverr account, so I was only a Level 1 Seller for a month. The next month I was a Level 2 seller. I became a TRS four months ago. Business has increased over time but I wouldn't say it was linear or exponential growth (more like the waves of the sea). Don't assume things get easier with higher levels. You still have to work just as hard to maintain or grow your business as a higher-level seller, possibly even more than when you were a newbie. There's  also no "coasting" in freelancing. If you stop, your business stops as well.

Edit: I should have checked the OP's profile before posting (since this post is over 2 years old). However, since the OP is still a Level 1 seller, I'll keep this post as-is.

[The Forum Has Gotten a Makeover]

I really love all the changes that have happened over the past year on the forum, especially with the increased interaction and engagement with members of the Fiverr team. It makes a difference knowing that Fiverr cares about its sellers and listens to our concerns.

1 minute ago, katakatica said:

a lot of people misunderstand what the forum is good for (and its connection to the main site.)

 Agreed - some users accept advice from anyone posting on the forum, even if they have no authority or experience in what they are recommending. Others seem to think that higher forum badges equate to more success on the Fiverr platform, which is not true.

4 minutes ago, katakatica said:

think more engagement is awesome (from new and old sellers alike!) but there has to be a certain 'standard' for it, especially if it's rewarded

I like how we can see labels on the Fiverr team (e.g., "Fiverr Staffer" or "Admin"). I wonder if Seller Level would be helpful for newbies who are getting advice on the forum.

[The Forum Has Gotten a Makeover]

9 minutes ago, Trisha_Fiverr said:

I'd love to hear any ideas and feedback that anyone has on this! Because, for now, most of the community members are sellers or sellers/buyers, we didn't create too many sections, but a big goal for us is to create more value for buyers on the forum!

A banner at the top that says, "Are you a buyer? Then this section is for you!" (with a link)

This can lead to a closed club or forum section where buyers can feel comfortable with asking their questions (without being spammed by sellers). If a forum section, have each post approved before making it public to ensure that it doesn't turn into another "Tips for Buyer" category. Since most buyers are looking for answers quicker than CS's response (or are trying to find out how to contact CS), these posts would need to be approved fairly quickly.

[The Forum Has Gotten a Makeover]

24 minutes ago, davydkoff said:

Why is it okay for everyone to post in the "News" topic? I've subscribed to this topic to get important news about Fiverr, not spam like this. Please prohibit other members from posting anything in the News section of the forum.

It would be nice to have the "News" category in the "From the Fiverr team" section.

Can we also have a dedicated section for buyers? Thanks!

[Hi! Im Victoria and new to Fiverr forum!]

Hi @victory_med, Welcome to the forum! I see that you already have your first order under your belt, so congratulations! 

I don't know if you have this already, but make sure to turn on your "Live Portfolio" so that buyers can see a delivery image for each review that you have (if the buyer decides to showcase their project in your gallery). This will add to the number of images in your gallery and can give you greater credibility with your buyers.

3 hours ago, victory_med said:

clicks are really poor. How can I improve it?

High impressions and low clicks mean your gig card is being shown to buyers, but no one is interested enough to click on it (and visit your gig). Buyers only have a few seconds to decide if they want to click on your gig so make it easy for them. Your gig images should clearly state your services in 1-3 words. Right now it isn't clear what your services are just from looking at your gig video. I like how you have an image of yourself but also have a representative image of your services as well. I usually add a thumbnail image to my gig videos to make sure my gig thumbnail have these three components (title, image of self, image of service).

You can select any frame to be your thumbnail image for your gig video from your "Edit Gig" function. From "Edit Gig," go to "Gallery" and hover over your video. Click on the edit feature and play your video. Pause your video on the frame you want to set as your thumbnail image and click on "Set as Preview."

Once you make changes, monitor your gigs for a week to see if you start getting clicks. If not, make additional adjustments to your gig card, gallery images, gig description, and tags to see if you can generate more clicks by making changes there.

[Improve My Gig]

Hi @gfxshuvo07,

I suggest that you proofread your profile and gigs. Your tagline has a spelling error, the first sentence of your bio has three spelling errors, and there are many grammatical errors throughout. Even your gig title has spelling errors - "Illustrator" is spelled as "iiiustrator" - this will affect your visibility in Fiverr search because buyers won't be looking for "iiiustrator."

Your profile should also instill confidence in the buyer. Don't state:

Quote

i won't say how much good i am in it, let's keep that for your opinion.

No one will want to be the first to try out your gig if you state this.

Also, please make sure there are no contradictions in your gig description and packages. In the gig description, you mention that you offer "unlimited revisions" but in your packages, you only offer a limited amount of revisions.

Take time when creating your gigs so that buyers will know that you care about your business. You also get a gig video, three images, and two PDFs in your gig gallery - so use ALL of these to showcase your portfolio and skills.

[What should i do to make my sell?]

Hi @sabina017212946, There are 21,000+ gigs in Fiverr's marketplace offering the same graphic design services, so you'll need to find ways to make your gigs stand out from the crowd. Currently your profile, gigs, and samples look very generic so you need to sit down and figure out what your unique selling points are and how to showcase that on your profile. You should also niche down and determine who your target buyers are so that you can know how to tailor your gigs so that they are appealing to that target market. Niching down will also help to narrow down the competition for you.

Tailor your portfolio samples for that target market. When you have zero orders and zero reviews, your portfolio samples in your gig gallery will act as a business card for you and give you credibility. Make sure the samples shown in your gig video, images, and PDFs are the best you have, and are representative of what you will deliver to your customers. The more samples you have here, the better chances you have of a buyer finding a sample that they like (and want to order).

[My gigs are not appearing in search for more then 5 months]

Hi @guljanjua, It looks like you may have received several negative private reviews, which can affect your account for 6 months or more. It is a good thing that you are getting first-time-to-Fiverr buyers because their reviews have more weight and can affect your account more. Focus on giving them quality deliveries and keeping them happy. Also try to turn the orders you do have into repeat orders. Hopefully this will be enough to pull you out of the slump that you are experiencing.

[How can I apply for PRO program?]

7 hours ago, filipdevaere said:

@vickieito I think you made it just in time. 

Looks like I missed it, then - I'm not a Pro seller, just a TRS.

[The number of portfolio on fiverr]

2 hours ago, filipdevaere said:

I can add 30 projects to my portfolio.

Hi @filipdevaere - Is there any way to tell how many projects you can add to your portfolio before you add projects to your portfolio? I can't see how many I can add and I only have 9 projects. However, I read in the Help Center that you add 5-20 projects. I see that you have 28 now, so I'm wondering if you tried to add 31 projects (and was prevented) or if you could somehow see beforehand how many projects you could add.

[The number of portfolio on fiverr]

33 minutes ago, xotatech said:

Can you please explain the image size like 2 page, 3 page height? 

I put all my images onto PowerPoint and set my custom size to 8 1/2" x 22" or 8 1/2" x 33" - this can be done in any other application as well (Canva, InDesign, etc). I only did this because I am a writer and I wanted to show more than just 4 pages (since I was using a cover page for one image). Theoretically, you could add more pages than I did.