sydneymorgan Posted May 22, 2017 Share Posted May 22, 2017 A buyer left me a 3.7 star review this morning. Normally, anything less than 5 stars, I’ll send a message letting them know I’m happy to help if they have any questions (sometimes people have trouble seeing my changes, don’t know the difference between the two files I send them, etc.).No, I do not beg for them to change the review, or offer “extras” trying to bribe them to do so – I never even mention the review, I just offer further assistance.But this buyer left both a 3.7-star review and a tip? They also rated “buy again or recommend” as 5 stars. 99% of the time, communication is always marked 5 stars for me…I’m just so confused! Link to comment Share on other sites More sharing options...
djgodknows Posted May 22, 2017 Share Posted May 22, 2017 You have to be very crafty and neutral in your question to your buyer as to the reason behind the rating.Something in the lines of:“I strive for having my buyers be completely satisfied with my service. As you review is quite important for my business, may I ask where I might have lacked in my service?”Do not solicit for review, hope you get the gist…Good Luck. 👍 Link to comment Share on other sites More sharing options...
manto2112 Posted May 22, 2017 Share Posted May 22, 2017 I think you should ask just to make sure it wasn’t a mistake Link to comment Share on other sites More sharing options...
sydneymorgan Posted May 22, 2017 Author Share Posted May 22, 2017 You have to be very crafty and neutral in your question to your buyer as to the reason behind the rating.Something in the lines of:“I strive for having my buyers be completely satisfied with my service. As you review is quite important for my business, may I ask where I might have lacked in my service?”Do not solicit for review, hope you get the gist…Good Luck. 👍I just feel like this might have been a mistake. Who gives a service 3 stars, and then leaves a tip and says they’ll buy it again? Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 22, 2017 Share Posted May 22, 2017 I made sure to clarify in my original post, I never even mention how many stars they left (or ask them to change it). I say something along those lines when needed 🙂I just feel like this might have been a mistake. Who gives a service 3 stars, and then leaves a tip and says they’ll buy it again?Could it be the problem that’s been mentioned before when there’s an error when buyers try to leave 5 stars on the app, but it’s wrongly done and shows up as fewer? Link to comment Share on other sites More sharing options...
sydneymorgan Posted May 22, 2017 Author Share Posted May 22, 2017 Could it be the problem that’s been mentioned before when there’s an error when buyers try to leave 5 stars on the app, but it’s wrongly done and shows up as fewer?That’s what I was thinking, can CS handle that or will I have to ask the buyer? I would hate to bother them after they left a tip and everything. Link to comment Share on other sites More sharing options...
misscrystal Posted May 22, 2017 Share Posted May 22, 2017 It could be a bug.What about my client who purchased the same spell a second time since it worked the first time but left only 4.7, with 4 stars on “would you guy it again”? And it wasn’t a bug. Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 22, 2017 Share Posted May 22, 2017 That’s what I was thinking, can CS handle that or will I have to ask the buyer? I would hate to bother them after they left a tip and everything.Have you thanked them for the tip? If you haven’t, you could do that, and then ask about the feedback etc. after that? Link to comment Share on other sites More sharing options...
sydneymorgan Posted May 22, 2017 Author Share Posted May 22, 2017 It could be a bug.What about my client who purchased the same spell a second time since it worked the first time but left only 4.7, with 4 stars on “would you guy it again”? And it wasn’t a bug.What about my client who purchased the same spell a second time since it worked the first time but left only 4.7, with 4 stars on “would you guy it again”? And it wasn’t a bug.That’s why I probably won’t mention it, could be intentional 🙂 I think I’ll just let it slide. No big deal, it just threw me off this morning! Link to comment Share on other sites More sharing options...
dijatul Posted May 22, 2017 Share Posted May 22, 2017 That’s what I was thinking, can CS handle that or will I have to ask the buyer? I would hate to bother them after they left a tip and everything.I think, YOu should cordially ask your buyer Link to comment Share on other sites More sharing options...
render_worx Posted May 22, 2017 Share Posted May 22, 2017 I would write and ask politely what I could improve next time, just so I could know how to better my service.PS. If not a bug you might never know what is the reason behind the rating. Link to comment Share on other sites More sharing options...
madyr9228 Posted May 22, 2017 Share Posted May 22, 2017 I had this exact thing happen too me last week. She was a returning customer and suddenly left me a 4-star review. Leaving 3 stars at the “recommend” part but then in her review wrote “definitely recommend!” Haha so I was so confused. I think as long as you are very delicate in the way you message the client, it should be fine to message.As a seller, If I am given a bad review I would want to message the client to make sure I can fix whatever problem is occurring to make sure it doesn’t happen again.Did you get it resolved? 🙂I’d like to hear an update!! 💛Edit: I ALWAYS find typos when using the Forum through the Fiverr app! 😫 Link to comment Share on other sites More sharing options...
videolabs Posted May 22, 2017 Share Posted May 22, 2017 A buyer left me a 3.7 star review this morning. Normally, anything less than 5 stars, I’ll send a message letting them know I’m happy to help if they have any questions (sometimes people have trouble seeing my changes, don’t know the difference between the two files I send them, etc.).No, I do not beg for them to change the review, or offer “extras” trying to bribe them to do so – I never even mention the review, I just offer further assistance.But this buyer left both a 3.7-star review and a tip? They also rated “buy again or recommend” as 5 stars. 99% of the time, communication is always marked 5 stars for me…I’m just so confused!Screen Shot 2017-05-22 at 9.52.37 AM.png595×687 30.2 KBIt might be mistake, most of the buyers are on mobile and it is very easy to click wrong rating.Try to contact them, I’m pretty sure it was a mistake. Link to comment Share on other sites More sharing options...
gina_riley2 Posted May 22, 2017 Share Posted May 22, 2017 I had this exact thing happen too me last week. She was a returning customer and suddenly left me a 4-star review. Leaving 3 stars at the “recommend” part but then in her review wrote “definitely recommend!” Haha so I was so confused. I think as long as you are very delicate in the way you message the client, it should be fine to message.As a seller, If I am given a bad review I would want to message the client to make sure I can fix whatever problem is occurring to make sure it doesn’t happen again.Did you get it resolved? 🙂I’d like to hear an update!! 💛Edit: I ALWAYS find typos when using the Forum through the Fiverr app! 😫Edit: I ALWAYS find typos when using the Forum through the Fiverr app! 😫Yup. Link to comment Share on other sites More sharing options...
nekoangel Posted June 2, 2017 Share Posted June 2, 2017 It could be several reasons, like mood at the time, or a change of heart best to ask the buyer only they know why they would have a change of heart Link to comment Share on other sites More sharing options...
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