Update: Addressing new level system questions and feedback

[emmaki]

9 minutes ago, rawque_gulia said:

Yes, I joined and, to be honest, found nothing useful or informative that we do not already know. I asked the following questions:

1. Why does customer support cancel orders that do not match the buyer's personal taste, even though it is not what is stated in the terms of service (I even referred to the @levinewman case)? The response was that we never cancel such orders and probably the reason of cancellation was something else. However, we know the harsh reality.

2. Asked about 'Location Inconsistency' warnings, but I was completely ignored and they didn't even say a word in response.

3. Asked about how revisions and resolutions affect statistics, but they did not provide a direct answer, so we all know the answer. 🙂🙂

 

In short, Transparent Fiver provided no productive information (that we didn't already know).

So, bit of a waste of time and nothing more than a terrible PR exercise then? 

@ran_success, please read the quoted post and ask your webinar teams to revise their approach, because the strategy isn't working. 

Edited February 20 by emmaki
staff memo added

[leonormiserol]

23 hours ago, almostfauxreal said:

I didn't ask directly but seems like. I asked why there is such a discrepancy between the success score for two of my gigs where I had no cancellation and one where CS told me they remove it from the stats, still I had strong negative on those metrics. And then that's what they answered..
 

I asked the specific question to support and received only an automatic response.

"The level system considers a wide timeframe of your performance to ensure fair assessments and to prevent isolated negative experiences from impacting your score. The timeframe is limited, and gives a higher weight to more recent orders, as they are more relevant to your current performance.
 
On each Gig, you will see the key areas that either positively or negatively impact your Gig's success score. Improving the metrics that need attention may increase the Gig's score and ultimately your overall Success score, and impact your eligibility to move up to the next level.
 
Gigs with more orders will have a bigger impact on the overall success score. You'll be able to see and track your success score on your new Level Overview page."

Nobody wants to tell me why I have a high negative impact due to cancellations. Keeping in mind that I don't cancel orders!
Only 2 cancellations in 2 years! It's not even 1% of my orders.

I feel mocked.

[voicedbyken]

1 hour ago, cal5086 said:

Has anyone on here successfully brought their score up by deleting gigs?

Deleted 2 gigs 4 days ago and my score is still an 8/10. Not sure if anyone else seem results doing this, but nothing has changed for me

[spintele]

Transparency and Fiverr is a joke. They could just answer it straight up with few words, but no let's do 100 webinars of blah blah blah 😴

[visualstudios]

1 hour ago, dianeofmusgrave said:

Anyone can get an order placed by mistake, no one is safe from that.

You are safe from that with RTO. Why would anyone accept clients placing orders out of the blue is beyond me at this point.

[spintele]

Just now, visualstudios said:

You are safe from that with RTO. Why would anyone accept clients placing orders out of the blue is beyond me at this point.

You are completely right, but I'm still in a stage of creating that momentum of orders. I guess RTO would cost me a lot of potential orders

[sripra9007]

9 minutes ago, voicedbyken said:

Deleted 2 gigs 4 days ago and my score is still an 8/10. Not sure if anyone else seem results doing this, but nothing has changed for me

In today's webinar, they mentioned that it might show an effect in a couple of days.

(I emphasized on "might" above because they also did the same, they didn't/couldn't reveal the specifics)

Edited February 20 by sripra9007

[visualstudios]

1 hour ago, emmaki said:

I am a Pro Verified TRS Seller Plus Premium with gigs in the Pro, Certified, and Enterprise catalog. 

Yes, and I'm also a buyer select on top of all that! Anyone with more meaningless badges? This is a challenge!

[visualstudios]

3 minutes ago, spintele said:

but I'm still in a stage of creating that momentum of orders

Wrong moment.

[rawque_gulia]

17 minutes ago, emmaki said:

So, bit of a waste of time and nothing more than a terrible PR exercise then? 

I would say, "Absolutely." Fiverr needs to learn that always saying "we can not disclose things" is not going to work and help sellers (or the community in general). The community needs answers to the mess they have created.

[vibronx]

Just now, rawque_gulia said:

The community needs answers to the mess they have created.

As @catwriter said earlier, they don't care. They want to act like they do, but they don't. Maybe they're a little surprised by the massive backlash, but the new update likely achieved exactly what they wanted.

[Alex.M]

 

6 minutes ago, sripra9007 said:

that it might show an effect in a couple of days.

or it might not...  I don't know why they are not telling us something clear , we shouldn't guess, we shouldn't know the facts

 

[rawque_gulia]

Just now, vibronx said:

they don't care. They want to act like they do, but they don't.

I can confirm this. From the looks on their faces at the webinar and the way the officials were so proud of their new Level system, I don't think they have any plans to listen to the community and rework things (at least a few things).

[emmaki]

Will someone please record a webinar or do I have to do it myself? 

Edited February 20 by emmaki

[visualstudios]

Just now, rawque_gulia said:

From the looks on their faces at the webinar and the way the officials were so proud of their new Level system, I don't think they have any plans to listen to the community and rework things (at least a few things).

I went to their webinars a couple times. Not any longer. I'll only go to places where I can talk back and listened to, I'm not gonna be lectured to, specially by people who know much less than me. They can keep their worthless webinars full of meksells or do them to no audience at all for all I care.

[visualstudios]

Just now, emmaki said:

Will someone please record a webinar or do I have to do it myself? 

Not a webinar, but I was actually thinking of launching a podcast. Want to be my first guest?

[emmaki]

Nah, but thanks for asking x

I think Levi would be a good guest. 

[rawque_gulia]

1 minute ago, emmaki said:

Will someone please record a webinar or do I have to do it myself? 

I have it recorded, but unfortunately, I just noticed that my OBS studio was also recording my microphone. My bad that I forgot to turn it off (and thanks to Fiverr for making me mentally ill), and it has some conversation between me and my wife, so I won't be able to upload it.

But, officials said that they have also recorded it and will make it live for all who missed the webinar. If I am not wrong, the staff member Noah posts all the recording clips and updates in the community by creating a thread on the forum.

Once again, Transparent Fiverr is so busy releasing updates (that no one asked for) and that they don't have time to create a webpage where we can find all the previous clips at one place.

[dianeofmusgrave]

3 minutes ago, rawque_gulia said:

I would say, "Absolutely." Fiverr needs to learn that always saying "we can not disclose things" is not going to work and help sellers (or the community in general). The community needs answers to the mess they have created.

The problem is who actually wants to help someone who complains? We are getting angry and customer service I am sure is experiencing a fair amount of abuse but at the end of the day we are just a few people. Even if there were tens of thousands of us it wouldn't be enough to put a dent in the amount of sellers on the platform. The number of people willing to take their lumps because they are desperate to earn (I don't blame them I have been there). 

[dianeofmusgrave]

23 minutes ago, visualstudios said:

You are safe from that with RTO. Why would anyone accept clients placing orders out of the blue is beyond me at this point.

This was a long time ago before I had that option. And before I could afford the extra money for seller plus every month.

[emmaki]

9 minutes ago, rawque_gulia said:

I have it recorded, but unfortunately, I just noticed that my OBS studio was also recording my microphone. My bad that I forgot to turn it off (and thanks to Fiverr for making me mentally ill), and it has some conversation between me and my wife, so I won't be able to upload it.

But, officials said that they have also recorded it and will make it live for all who missed the webinar. If I am not wrong, the staff member Noah posts all the recording clips and updates in the community by creating a thread on the forum.

Once again, Transparent Fiverr is so busy releasing updates (that no one asked for) and that they don't have time to create a webpage where we can find all the previous clips at one place.

I don't know, maybe we would find your strange microphone noises and talking with your wife more interesting than the complete lack of corporate substance in the webinar? 

But excellent point about not having a useful page with all past webinars etc with transcripts in one place. (OK, the transcripts was someone else, but also an excellent idea)

[visualstudios]

3 hours ago, vovkaslovesnyy said:

Where's misscrystal?!

Hopefully on the way out from the main platform as well. Professional marketplace and scam "services" don't mix. Maybe that vertical can all light some candles and sacrifice some chickens to change the new level system, let's see how that works.

[mohammedrash916]

New system Success score

In one scenario, a client requested a professional logo design service with an agreement for 3 revisions. However, after providing 5 revisions and completing the project professionally, the client changed their mind and demanded more revisions. Upon explaining that the agreed-upon revisions were exhausted, the client canceled the order and left a negative internal rating, hindering my visibility.

In another instance, a client initially requested 10 icons for a mobile application. I delivered the icons professionally, but later, the client wanted 20 icons for the same price. When I clarified that the original request was fulfilled and asked about additional compensation for the extra work, the client gave me a negative internal rating, impacting my visibility.

This new system appears unjust to sellers. When buyers request a specific service and then demand significantly more, they often end up dissatisfied even if the service provided is above and beyond. Sellers are then compelled to provide excessive work, sometimes without fair compensation. Consequently, most buyers may only be satisfied if the service is almost free.

It's crucial to reconsider this system, as a regulatory framework should ensure fairness between sellers and buyers. The buyer should not solely dictate terms and serve as both adversary and judge. We need mechanisms in place to prevent such unfair situations and ensure a balanced and mutually beneficial environment for both parties involved.

[emmaki]

Thanks for that, ChatGPT.

[rawque_gulia]

15 minutes ago, emmaki said:

I don't know, maybe we would find your strange microphone noises and talking with your wife more interesting than the complete lack of corporate substance in the webinar? 

 

I had to rewatch the webinar again to see if there was anything private, lmao! But there's nothing there other than some mouse clicks and doggy noises in the background (just for a few seconds). I have uploaded the webinar recording here.

Just a tip: If you want to save your precious time, just watch the clip of Ran speaking -- the other people are just reading Lorem Ipsum from their Powerpoint slides xD

https://drive.google.com/file/d/1dN-SMZE1cKcQAvn_sjUQNy4KVwNpJO0z/view?usp=sharing