rawque_gulia

Since I am also a 3D artist and work in Blender, I thought to jump into the discussion. Firstly, I think you should consider that it’s the weekend, so the seller might be spending time elsewhere and not at their computer (unlike usual workdays). The seller should definitely be more transparent here and let you know exactly how much time it will take to resend the files -- but sometimes people struggle with communication and they just don't open their mouth transparently (due to being introverted or something else, I am not sure what to call it). Now, coming to the files: the seller might be right about forgetting to embed the files. In Blender, there are a lot of things to manage when exporting/preparing files. Sometimes we use a lot of modifiers and forget to apply them at the end. So, maybe let’s wait until the seller responds or by Monday (of course, if that’s possible for you).

Get more imprestion.

It got fixed for me. I was using the latest browser's version but I downgraded it to the previous version and now everything is looking very normal! So, I think either updating or downgrading (if it's already updated) the browser may resolve the issue on your side as well!

Now that Fiverr knows that -- the font will be bold for you as well! 🤪

haha Fiverr is bullying all specs wearing people with ultra thin fonts --- and bold fonts for those with perfect vision 😂😂

On your end, it's BOLD and on my end, it's ULTRA THIN. So, one thing is sure that different users have different fonts on their end. Quite weird haha! @Kesha Can you please check this again?

Yes Kesha, it's still a different font on my end (a very thin font) -- but now it has become a habit reading that font haha and it is not affecting me anymore!

Fiverr doesn't work like a search engine. The gig on the first page "for you" doesn't mean that it's on the first page for everyone. I searched on my end and didn't find your gig anywhere, so as a client, if I search for "fitness logo", I would not be able to order from you (since you're not even appearing in my search feed). So, maybe it's on the first page for you, but not for the orders. The results can differ massively for each user.

Oh, misunderstood it with 'Early Clearance' (7 day clearance). Anyways, for new sellers: They are already low-volume sellers earning only a few hundred dollars. Paying 1% per order would not be a smart move, considering they are already earning low. And for high-volume sellers (that you're talking): Do you think an extra $39 will bother them, considering the features included in the Seller Plus subscription and the big bucks they're making from the platform?

Well, yes, that’s a thing! Although I am not a Pro seller but I have a 'Seller Plus: Premium' membership and I always get priority support. Until today, I have never received an auto-response or generic response and they are quick in responding (it takes hardly 1 hour). The reason can be either chargeback from the bank (by the buyer) -- or the customer support did that, as I said earlier. Actually, no! You can contact customer support via email or tickets (both lead to the same way).

Yes, orders can be canceled directly (without your involvement) if the buyer contacts customer support and claims that the work doesn't meet their requirements. But, on the other hand, you can also approach and prove them with clear proofs (screenshots or whatever you think work best) that the work fully aligns with the requirements -- and you can request compensation + removal of the cancellation from your stats. In these cases, Fiverr compensate from their own pockets (if you're in the right). Just keep in mind that customer support may not be familiar with your field, so it's important to write messages (or show proofs) in the simplest way possible. You can prepare a detailed PDF report with all screenshots and proofs (to make it easier for them). NO! If the order is cancelled, buyers do not hold any rights to use your work. You can file a complaint against them on the platform where they use your work and ask for the takedown of your work. For example: If they upload the trailer video on YouTube, you can reach out to their customer support with a notice -- and if they release their game on Steam, you can reach out to their customer support as well. But if we talk practically (considering your field VFX), it is hard to take down your work as the buyer can claim that they got the work done again from another artist. This is how the algorithm works (unfortunately). No matter how many revisions you set in your gig, the buyer can still misuse the revision button and ask for unlimited revisions. You can deny the revisions though but you know the result of that -- a full cancellation. There are many bad apples (low-quality sellers) on the marketplace and what they do is deliver very low-quality work. If the buyer is not able to request more revisions, they won't be able to get the work that they requested, which will create a big mess -- as buyers will stop returning to the platform and it will become a dead platform. So, yes, the revision button favors the buyers and due to those bad apples, we (the entire seller community) have to suffer.

So, you are not going to stop even after getting a warning on your profile?

Just keep in mind that the "Response message" does not support new lines. No matter if you make bullet points into new lines, they will be automatically converted into a single paragraph and these pointers may not look good (if put together into a single paragraph). So craft your message accordingly to make sure it is easy to read for future buyers.

So, this is what happened the night before last (as per IST time zone): The layout of the forum website was corrupted for many hours (all CSS was destroyed). I also have a screenshot (from that time): That night, I tried accessing the website on multiple browsers, cleared the cache and even checked on mobile devices but the same problem was there on all devices. When the website finally came back live -- around the morning (with the correct layout), the font had entirely changed. In some areas, a very bold font is used and in some areas, the font is extremely thin (very difficult to read even for two minutes). This is probably a glitch or something but thanks for passing it on to the relevant team. Hope this gets resolved soon! @Kesha I used the Wayback Machine to grab the old screenshots. Here is a comparison of the before and now fonts:

I am not sure if anyone else has noticed -- but the new font on the Forum (which Fiverr changed just yesterday) is quite uncomfortable (at least for me). I find it very straining on the eyes and I am not sure if others feel the same way -- but personally, I can not even spend more than two minutes reading posts (forget about engaging by writing something). Even as I am writing this post, I am experiencing extreme eye strain, making it very very difficult to keep up with reading and participating. @Kesha @Lena Could you please pass this feedback on to the relevant team and kindly ask them to reconsider their decision to use this new font? Here is a screenshot of how the new font looks on my end: