rawque_gulia

You were approached by a scammer who was pretending to be a Staff Member of Fiverr. Fiverr never approaches you through inbox and asks for personal details, especially credit card details. Here are some steps you can take: - Refrain from entering any personal information or credit card information. - Block the user (it's just a normal user who is pretending to be Fiverr support). - Report the profile to Fiverr so they can ban that fake profile. Also the website you're visiting is "fiverr.id487514.com". Please note that "fiverr" is just a sub-domain and anyone can have it (or literally any random keyword) on their primary domain. The real domain here is "id487514.com" and this domain is not affiliated with Fiverr in any way.

Please do not mislead others. The only way to delete existing reviews is to delete the entire account. Reviews do not get deleted after the deletion of the gig -- Otherwise, every seller with negative reviews would have deleted their gig and created a new one to cheat the system.

You can either write an email to support@fiverr.com or submit a ticket on the Fiverr support page at https://www.fiverr.com/support_tickets. Also, mentioning a user's name is against the forum rules, so it would be best to avoid referring to anyone by username.

The only way to make it disappear from the top is to get more relevant reviews. Right now, almost all your reviews are just 3-5 words long, and they're quite generic, such as 'great work' or 'thanks'. If clients leave unique & detailed reviews with good length, they will carry more weight and can replace the negative review at the top. Other than, there's nothing you can do from your end.

It seems like their calculations are screwed up -- but at the end of the day, those cancellations are having no impact on our profile. I have 19 cancellations on my profile (mostly all fulfilled by customer support) - but they are not affecting my profile in any way. Plus, your Success Score confirms that those cancellations have no impact – otherwise that number wouldn't be a perfect 10. So, I assume their calculations are messed up only in the frontend - but in the backend, those cancellations have no impact on our profile and the customer support is not lying. Probably, it is not possible for them to fulfill those numbers in the frontend (since it is something calculated by AI) and they can only prevent the negative impact. We can only assume things but come on, we can all agree that a profile having a negative impact can not be on a success score of 10. So, maybe, it's just the frontend calculations that are buggy - or wrong -- but in the backend, everything's perfect!

Feel free to log in from any number of browsers and devices. Just make sure that you do not use a VPN or try to cheat the system in any way. Normal surfing won't cause any issues.

A little history: I worked with a buyer on two orders in the past. We were creating a 3D Sci-Fi Drone and everything went well. But just after I delivered my second order, the client started to mention things like using crack software (and was asking me where he can update his crack, lmao), and also started mentioning terms like 'student' and 'school'. So, at that point, I contacted Customer Support and let them know that I don't know if this is an academic project or not, but I do not want any trouble on my profile as I was not aware of this at all earlier. They also confirmed that I am all good and there won't be any problems because the buyer never mentioned this upfront, so how could I know. Now, the buyer contacted me again for the third project, and this time, I confronted him directly and asked if this is for an academic project. He "confirmed," and I denied working with him on any future order since he was violating the terms. But after a day, his 'confirmation message' is missing and deleted from the chat. It means now there's no proof that this work was for an academic project. As far as I am aware, buyers can not delete their messages, so is it just a bug or is Fiverr trying to cover things for him and protect him by deleting his 'confirmation message'? Because he only confirmed in a single message that it's an academic project, and that message is now gone. Thankfully, I record all conversations through OBS Studio (not all, but all conversations with red-flag and scammy clients), so I always have proof if things go south.

A few days ago, I reached out to Customer Support and my Success Manager regarding this matter. Recently, I got married, and my wife coming from a different background shared her interest in opening an account on Fiverr. Both Customer Support and my Success Manager gave approval and I am sharing their responses for your reference (if this helps you to make your decision). But honestly, I still have concerns about potential AI flags (falsely -- as AI algorithm can not be right all the time and can give false positive). As of now, I have decided to operate independently for the time being, though this decision may change in the future. According to official sources, even sharing the same computer won't pose an issue as long as both accounts are managed authentically by different individuals. Here are their responses: Just some technical details: You might be curious about how Fiverr distinguishes between accounts managed by different individuals. My wife comes from a website development background, so I have learned a lot from her. According to her, websites can track mouse movements and analyze keystrokes, allowing them to understand whether the same person is using the computer or if there are two different individuals. While we don't know how the algorithm works -- but we do know that numerous factors are involved. Opening separate accounts for different individuals "should not" pose any risks, but there's always the possibility of being "falsely flagged by the AI algorithm."

Happy World Art Day to you too, Kesha! Haha, we would love to see something from you too if you're interested. For my part, I would like to share my 3D render of Globe Earth. This is my favorite piece of art ever created that captures the beauty and complexity of our beautiful world. ✨✨🌏🌏

I think you're not considering all perspectives here. It's not always the seller's fault if gigs aren't performing. Sometimes sellers deliver their best results, but due to challenging and unrealistic buyers, they face issues. Negative reviews from these challenging buyers can cause their gigs to stop performing for months, sometimes even up to six months. Even Top Rated Sellers with 20k+ reviews and 8+ years of experience face these problems during unfortunate periods (or let's call them "dark months"). So, do you still believe that all non-performing gigs should be removed from the platform?

This is my approach: Instead of defining what revisions are, I simply specify that they can not request revisions on a step if it's already been approved by them. I send all buyers a list of guidelines (created by me) and only proceed with creating a custom offer once they give their confirmation. And then, I provide clients with updates at every step and move forward only after receiving their approval. So, they can not exploit me by asking for revisions at the last step. If they do, I simply refer back to the screenshot of the guidelines they accepted before the custom offer and the approved work-in-progress updates from x days ago. And these two screenshots shut their mouth because they mostly prefer to accept the work rather than pay extra for additional revisions. And for this, I'd like to credit @newsmike. Earlier, I had faced many exploitations by buyers and I had to face a total of 18 cancellations during my short journey on Fiverr. However, in the last three months, I have not had a single cancellation because I have learned how to stand my ground and protect myself from exploitation.

Then just accept it and ask the customer support to fulfill your Cancellation rate and other metrics. That's the "best" and "only" thing you can do. Since you are not a leveled seller, I am assuming that you do not have access to Seller Plus and Request to Order feature that can save you from these troubles. But for now, even the most that Customer Support can do is cancel the existing order and fulfill your score. You (or customer support) can not know which future client is the same spam client or a new genuine client, so no steps can be taken for "future orders" to avoid this spam.

Don't know why the buyer told you that (maybe a lie, or maybe left a wrong tip by mistake), but the actual tip is $9.86. P.S.: Do not try to contact the client to ask for more tip and counter him, as you may receive a warning on your account for that. Just move on and focus on your future orders.

The irony is that Fiverr is asking for feedback on a feature that doesn't significantly impact anyone's life -- neither making it better nor having a negative impact on someone's career. But for crucial aspects like cancellation reviews, the level system, and the review emoji system, which have a big impact on every seller's career, they never ask feedback like this.

Did any YouTuber give any advice in their video that remaining active on the forum gives you orders? I am just curious to know! I mean, I see you commenting "completely random things" on every thread/topic. Since you have 0 orders on your account, I would suggest you taking a break from the forum and doing something productive. Maybe learn a new skillset, work on improving your account or any other productive activity instead of wasting time on the forum.

Why not export it as a PDF and share it in the chat, so everything remains on the official platform? Answer to your question: It's not allowed, but customer support may allow it in exceptional cases if it's really necessary for the order. However, only customer support would be able to give a definitive answer after reviewing your order and the scenario.

Nah, there's nothing you can do in this scenario. Reason: You yourself "mutually" accepted the cancellation request. Why would Fiverr take a stand for you and compensate you when you yourself can not take a stand for yourself? Just a few tips for the future: 1. Do not start the work if you do not have 100% complete information regarding the project. On the first day of the project, if you do not know the last step of the project, just do not start it! 2. If buyers try to cancel the order stating that they're not satisfied with the quality: Take your stand as Fiverr itself protects you from this scenario. In the TOS, it's clearly written that orders can not be canceled on the basis of 'quality' and 'client satisfaction'. If you have completed the job as per the client's requirements (and for that make sure to follow the point 1, I have written above), just do not cancel the order. Even if the client is able to cancel the order by contacting customer support, you will be able to get compensation from them by showing proofs that you have done a perfect job as per the client's requirement. But in the case of 'mutual cancellation/agreement,' no one is going to take your stand for you and compensate you.

Are you completely sure and confident that it's the same buyer? If so, then just wait for the response from customer support and report to them that this buyer is violating the Terms of Service by creating multiple accounts. Just one thing to note: Even if your order is marked as late, it won't impact your score after the order cancellation. Customer support fulfills the cancellation rate and On-time delivery in these types of cancellations. However, there is still a risk involved. What if customer support doesn't cancel the order (if they don't find enough evidence that it's the same buyer who created multiple accounts before)? In that case, you could be in big trouble. So, my personal advice would be: 1. Attempt to cancel the order by communicating with the buyer. Be transparent with the buyer about why you're doing this. Show them screenshots of the Terms of Service to explain how multiple accounts violate the terms. If the buyer agrees, then great -- if not, then: 2. Refrain from working in chats and directly inform the client that you're not starting the work with a buyer who is breaking the terms. Maybe, after you take your stand, the buyer agrees to the cancellation (as anyway, he won't get the work from you and it will just waste his time). Just be transparent in chats so that when customer support reviews the order, they understand your position and take your side. Do not ignore the chat or fail to respond to the buyer's messages. Be communicative and transparent!

Instead of calling it a "scam," I'd rather give it the name "big dreams of a kiddo". I run a Discord community server, and I encounter these people every day (mostly kids). They start a project with big hopes of success and due to their immaturity, they ask others to work for them on a royalty basis (believing they'll earn a lot of money after the project launches). So, 'most of the time,' their intentions aren't to scam anyone, but rather due to their immaturity and overly optimistic hopes for their projects, they do these things. But regardless, whether it's a scam or not, staying away is the only way to protect yourself from any troubles.

I am not sure what you're talking about. In the screenshot you attached, the tip amount is written as "$9.86 (American dollars)". $20 was the value of your order, not the tip amount.

The order amount was USD 20 (United States Dollars and not Canadian). - Your order amount was $20 and you received $16 (after 20% Fiverr tax) - Your Tip amount was $9.86 and you received $7.89 (after 20% Fiverr tax) Everything looks as it should be!

To make an impact, we need to go off-route and use our creative thinking. But here on Fiverr, even a very small silly mistake can result in unemployment for six months (if it's the only earning source). I hope Fiverr will understand one day that clients can be challenging. It's not always the seller's fault all the time and if Fiverr stops punishing sellers for "all mistakes" (regardless of whether they're from the buyer's side), I will definitely try to see things from impact perspective. So, right now, I am here to follow my passion. I even dropped out of university to pursue this passion, so I am very committed to it and also to make some money and building a living out of it.

At the moment, it seems that Fiverr is just acting like a 4 year old kiddo who has just got a new toy (AI) and is trying every possible way to play with it all day. Fiverr is just "forcefully" implementing the AI in all places, regardless of the consequences, regardless of whether someone asked for it, and regardless of whether it's really needed.

Refer to "6.2- Order Cancellations" https://www.fiverr.com/legal-portal/legal-terms/payment-terms-of-service