Update: Addressing new level system questions and feedback

[emmaki]

8 minutes ago, virgoca said:

Not gonna lie, these past couple days I’m starting to see Fiverr more like a small money grubbing goblin salivating and growling at anything that comes close to them…

I popped that into ChatGPT. Here's what it gave me: 

I love AI. And soon it'll be able to make videos that look realistic from prompts like this (Sora)!

(RIP video people)

EDIT: mediocre art follows

Edited February 20, 2024 by emmaki

[virgoca]

Just now, emmaki said:

I popped that into ChatGPT. Here's what it gave me: 

I love AI. And soon it'll be able to make videos that look realistic from prompts like this (Sora)!

(RIP video people)

Huh… So Fiverr is Yoda’s cousin that abuses substances… this explains the erratic behavior, the talking backwards and in riddles and the “I know better than you” attitude. It’s all falling into place! 

[graveyardshiftx]

Yup, I am done with this update. Apparently being the best isn't enough to be considered top crust anymore. Now we need to know a secret handshake too.

I'm not here to play games with Fiverr and jump through endless hoops. I came here to provide good quality services and that what I have done since I joined (TSR with 1500+ orders / 1200+ 5 stars / $100K+ sales / glowing reviews and not one negative review in 4 years).

Now I am gonna carry on doing my best and I'm not gonna give a single Fig about Fiverr's ridiculous rating system. There will always be people looking for good quality work, so if I get sent to page 15 in search results under the new rating system, I'll just start again somewhere else or grow my own separate business which still accounts for 70% of my income.

At the end of the day, I'm not gonna lose sleep over this or beg Fiverr to take my money. They don't want their cut, that's their prerogative.

My only request now is: where is MY private feedback form? Coz lord knows I have a thing or two to say about the quality of buyers you've sent my way over the years, and it's only fair that I too should be allowed to offer my input under the cover of anonimity. If buyers can do it, why shouldn't we sellers be allowed to share private feedback about lousy buyers, if anything, to save someone else from a potential headache?

 

If it's good for the goose...

Edited February 20, 2024 by graveyardshiftx

[smartdezigns]

8 minutes ago, emmaki said:

It looks legit 😅

[alanletsgo]

What is the timeframe of the new metric "Success score"? What timeframe is the score based on? All-time?

[melanielm]

1 hour ago, katherinasim said:

also got two gigs with "--" score which showed 8 yesterday 🫣

It looks like they are fixing something.... Not exactly what needs to be fixed

I had one relatively inactive gig change to a -- from a score of 9. However, the gig with the Customer Support approved cancellations (which were supposed to have no impact on my rating AND that I contacted customer support about yesterday (with proof) to make sure) are still having a 'severe negative impact' on that gig's score. So... instead of doing what they said they would and fixing the cancellation issue, they left it and took away one of my other higher gig scores.

 

32 minutes ago, smartdezigns said:

Who will pause/delete those gigs which sells the best? 

Well, a year or two ago, I had to pause all my gigs because I had to have serious emergency surgery. Unfortunately, that didn't stop the orders I already had and I couldn't cancel them without buyer permission, so I actually had to do Fiverr work in the hospital.

There are many good reasons to pause a gig. We've always been 'punished' for doing so. Instead of just falling out of the 'rankings' for a while, now it appears it will affect our overall score.

ETA -- The confusion, conflicting information, and false claims of transparency are the real problems, I feel. If they'd just answer questions we would all have an actual chance to improve things. You'd think Fiverr would want that! They'd make more money, too.

Edited February 20, 2024 by melanielm

[smartdezigns]

1 minute ago, melanielm said:

Well, a year or two ago, I had to pause all my gigs because I had to have serious emergency surgery. 

Hope, you're well now. 🙂

1 minute ago, melanielm said:

There are many good reasons to pause a gig. We've always been 'punished' for doing so. Instead of just falling out of the 'rankings' for a while, now it appears it will affect our overall score.

Yes that's the point now. On the top of that, Level 2 Sellers will have a benefit of creating 10 gigs only (after 14th March 2024). So pausing/deleting gigs should not be measured in overall success scores. I was actually into learning new skills but it looks like that it will be a waste of time to do that for Fiverr. So will have to look for a new platform where I can showcase my new skills easily. Fiverr is making everything difficult for everyone.

[anniejenkinson]

On 2/15/2024 at 5:31 PM, mariashtelle1 said:

I’m a shareholder and I’m selling my stock. I don’t believe in fiverr being a future of a freelance work. 

I agree.

I am also a major shareholder and selling my stock. Moreover, a friend owns a huge value in Fiverr stock and she is selling suddenly, definitely not to free up funds as she has several million to invest from the sale of a large UK law firm. I don't know what has prompted her decision as we haven't discussed this change but I wonder if this discontent has been in any magazines/news. I can't imagine why she would do it otherwise but I haven't asked; I have my own concerns to think about!

[visualstudios]

14 minutes ago, anniejenkinson said:

Moreover, a friend owns a huge value in Fiverr stock and she is selling suddenly, definitely not to free up funds as she has several million to invest from the sale of a large UK law firm. I don't know what has prompted her decision as we haven't discussed this change but I wonder if this discontent has been in any magazines/news. I can't imagine why she would do it

Well, I can. Q4 Earnings report on the 22nd.

Edited February 20, 2024 by visualstudios

[voicedbyken]

I feel sorry for anyone who deleted gigs with positive reviews hoping it would bring down their score. We were outright lied to about this. I don't excuse staff being confused. This was a calculated move to remove lower-performing gigs to make room in the search.

[emmaki]

15 minutes ago, anniejenkinson said:

I agree.

I am also a major shareholder and selling my stock. Moreover, a friend owns a huge value in Fiverr stock and she is selling suddenly, definitely not to free up funds as she has several million to invest from the sale of a large UK law firm. I don't know what has prompted her decision as we haven't discussed this change but I wonder if this discontent has been in any magazines/news. I can't imagine why she would do it otherwise but I haven't asked; I have my own concerns to think about!

I've been keeping an eye on Google News and there's not much - mostly articles from sites like Motley Fool ahead of the Q4 results at some point tomorrow. Someone did post a link to a blog that had an article about this earlier though (maybe 12 hours ago?). 

And as VS pointed out, the war probably isn't helping either. Although that is largely absent from GNews reports....

[visualstudios]

2 minutes ago, emmaki said:

And as VS pointed out, the war probably isn't helping either. Although that is largely absent from GNews reports....

I mean, could be priced in, I guess. Do you feel lucky? In any case, nobody knows what the stock market will do in the short term, and I highly doubt anyone here is a "major" shareholder. I certainly hope they aren't, otherwise the SEC may be interested if they're going around influencing other people's opinion on buying or selling the stock, that's dangerously close to stock manipulation.

*none of the above is financial advice, I have no idea what I'm saying, thank you*

Edited February 20, 2024 by visualstudios

[catwriter]

2 hours ago, vovkaslovesnyy said:

Im my case, "---" is now shown for gigs with orders canceled by CS, and for gigs with a lot of conflicts (time extensions) 😄.  

In my case, it's shown for a gig that nobody bought for a while.

[emmaki]

1 minute ago, visualstudios said:

I mean, could be priced in, I guess. Do you feel lucky? In any case, nobody knows what the stock market will do in the short term, and I highly doubt anyone here is a "major" shareholder. I certainly hope they aren't, otherwise the SEC may be interested if they're going around influencing other people's opinion on buying or selling the stock, that's dangerously close to stock manipulation.

*none of the above is financial advice, I have no idea what I'm saying, thank you*

IDK, I don't dabble in the dark arts of the stock market - as far as I'm concerned, it's all rigged anyway, whatever the SEC might say. Rules are for the little people!

[visualstudios]

In any case, Fiverr's market cap is around 1B now. Most definitions consider someone to be a major shareholder if they own 10-20% of a companies stock, but even if we go by an extremely conservative 1%, that would be a position of over 10M in Fiverr stock. If I had that kind of money, 1)it wouldn't be invested on this and 2) I certainly wouldn't be selling here.

[pyxisstudio]

21 minutes ago, voicedbyken said:

I feel sorry for anyone who deleted gigs with positive reviews hoping it would bring down their score. We were outright lied to about this. I don't excuse staff being confused. This was a calculated move to remove lower-performing gigs to make room in the search.

OMG this sucks, I was just about to delete my one and only gig. What's up with the fiverr Cs, are these people high or what ?

[pyxisstudio]

@Kesha I need answers! What made you say that deleting gig will remove the score from the profile ?

[dianeofmusgrave]

5 minutes ago, pyxisstudio said:

@Kesha I need answers! What made you say that deleting gig will remove the score from the profile ?

I also deleted a gig. It seems quite a few did. 

[arnukas]

45 minutes ago, voicedbyken said:

This was a calculated move to remove lower-performing gigs to make room in the search.

The thing is, most of us who address the problem have either high-performing or mid-performing Gigs. People from whatever place with broken English would not understand a thing about the mechanics of this new scores system, nor would they care about it, and they will keep their garbage low-performing Gigs on the marketplace, either way. The removal of fine-performing Gigs would mean that more pie will be given to low-perfoming Gigs, which fixes nothing. Like you, I also thought about closing certain Gigs permanently.

The 9/10 minimum requirement for TRS is insane. I am currently at a score of 8 (of course, I've seen multiple TRS being demoted to level 0 with a score of 4 and below, but the score of 8 means literally nothing; it's pointless to me anymore), and I have addressed the issue with my SM that I haven't canceled anything with my own hands for like... 6+ months and I am being punished for "too many canceled orders". So, every CS person I've talked to was a liar that "cancelations by CS will not impact your cancelation rate"; all of this was fake, and all cancelations still count towards your final score. So, even if SM/CS says that statistics clear up in 60 days, just so you know, there is always a layer of other hidden metrics that we are still not aware of.

I lost faith in this platform two years ago, and it has never been better ever since. Buyers treat me like garbage; They can say "I don't like it" or "do this", and they get a fully-completed project for free. CS says something along the lines of We don't care or do better. SM says to improve your metrics (yup, I keep improving my cancelations from 6+ months ago because that's how easily one buyer can screw you over); and higher-ups at Fiverr laugh their a$$ off because they just got an xx% fixed salary raise. Hooray to everyone.

Edited February 20, 2024 by arnukas

[larrydrums]

Feeling the heat yet, Fiverr ? 

[leonormiserol]

1 minute ago, angelmarywriter said:

Dear Fiverr,

I hope this message finds you well. I recently received a notification regarding my account, stating that it has been flagged for a severe violation of Fiverr policies. However, I am unclear about the specific reason for this flagging. Could you please provide further details regarding the violation, such as its nature or location-based aspects?

I have been residing in Lodhran, Pakistan since 1998, and I haven't traveled elsewhere, not even for vacations. Regarding the level system, when can I expect to participate in it? Is it possible for me to promote my gigs without being part of the level system?

Furthermore, I would like to inquire about my current account status, particularly regarding my level 2 status. Could you please provide more detailed information on this matter?

If necessary, I am more than willing to provide additional verification, such as my IP address or any other documents you may require. I want to assure you that I use Fiverr ethically and responsibly.

As both a student and a working professional, I have been offering my services on Fiverr since 2021. I am also prepared to provide my government-issued ID for verification purposes.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely, [marry]

 

 

 

Hello!
I am very sorry for your situation, but you should write directly to support. Since no one here can help you.

[pyxisstudio]

We all sellers should already start tweeting on x only that's the way fiverr would listen, talking on forum is just waste of time.

 

We should let the world know how they treat their sellers and get money out of us while giving us nothing in return but stress.

[ahunyady]

2 hours ago, anniejenkinson said:

I agree.

I am also a major shareholder and selling my stock. Moreover, a friend owns a huge value in Fiverr stock and she is selling suddenly, definitely not to free up funds as she has several million to invest from the sale of a large UK law firm. I don't know what has prompted her decision as we haven't discussed this change but I wonder if this discontent has been in any magazines/news. I can't imagine why she would do it otherwise but I haven't asked; I have my own concerns to think about!

The changes seem designed to reduce the seller base. This can only mean they are reacting to fewer buyers or they are projecting fewer buyers in the coming year. I would not be surprised if they are preparing for international sanctions as well once more news starts to come out. Re: all the locked accounts—they retain these funds, though this seems like it would be a very short-sighted cash grab. But maybe they know something we don’t know.

Edited February 20, 2024 by ahunyady

[rarapuff]

On 2/15/2024 at 8:10 AM, usamarehman99 said:

and I see that now it has a strongly negative impact on client satisfaction and effective communication I have always communicated with clients on each step to ensure everything is all right even after the order is completed. I was level 2 and was waiting to get top rated and suddenly today when the new system rolled my performance score was 4.

Can't agree any more! I was level 2 but now level 1. Can't say anything about my "client satisfaction" because there're always some clients who look satisfied to you but (maybe) leave negative private reviews. However, really feel the "effective communication" doesn't make any sense. Same here, "always communicated with clients to ensure everything is all right, even after the order is completed", it's still affecting me negatively. Even funnier, after reading Fiverr's guide "how to improve effective communication", I feel more confused. Isn't this what I've been doing?

Seems lots of randomness out there. Just like weeks ago, it happened twice in a row that some spammers messaged me and I blocked them. My response rate still dropped although the system told me "it won't affect your response rate...."

[lautaromaidana]

Hi. I agree with lot of comments here. Why is fiverr insisting on this? Would there be any relation between all this and the seller plus benefits? 🤔 I did not try it yet.

(Fun fact: After contacting support they deleted various nonsensical negative metrics from my profile. However, the success score remained unchanged at 6/10 even after that. I'm dropping level because I don't have 7/10 in one of the six metrics, the rest are all well aproved). I have three gigs. I find it perplexing that despite having one gig rated at 7/10 and another at 10/10, my overall success score remains at 6/10. It begs the question: are you evaluating my new gig, which you've tagged as 'You’ll see details here when this Gig has more activity in the marketplace,' and you show a " - " in the evaluation, with a score of 1/10? And then dividing by 3? 🤣

How is that possible if my most important gig is 7/10 (unfairly low, I would say) and my second most important gig is 10/10?

____________________________________________________________________________________________________

How I'm dropping my level because of Negative impact in Client Satisfaction while mantaing 5⭐ avg., old clients returning ☺️, having tips 💸 and more:

1. At first, it gave metrics that were too absurd, such as a gray "Room for growth" in order cancellations, keeping in mind that my only cancellation since I joined Fiverr (2019) was in August 2023. The rest of the few cancellations were years ago, and because Fiverr wasn't providing solutions for customers who purchased a direct package without contacting me first, although I clarified that in all packages.

2. In my most famous gig, I was receiving a "Negative Impact" in client satisfaction. That is one of the craziest things; the only explanation I can find is that the algorithm is taking into account that in the last 2 months I have received a 4.3 (in other gig) and a 4.7 instead of the usual 5 stars. This is due to a client who never leaves 5 stars for anyone (the one client who is never satisfied) and another client who left 4 stars in communication, even though in the same comment review she highlighted my great communication.

3. I was receiving "Conflict-free orders" and "Effective communication" marked as "Negative Impact" in a new gig that I reopened from a very old one. The only explanation I can find is that 1. A client who was super happy with the updates of the work until it was 95% finished decided not to connect to Fiverr anymore for reasons not related to my performance, and for some reason, Fiverr is punishing me for it. 2. The client I named in "2." left 4 stars in communication.

🙋‍♂️I was trying to contact support because of this, but after receiving a few evasive answers that were sending me to reread all the advice on communication in the forums that I had already read and was actually following, I emphasized that they should specify where I'm failing. Otherwise, there is no connection between the displayed metrics and reality.

Quote

How can I improve my negative "Effective communication" if all clients highlight my communication, if you put in my profile that I'm known for my great communication, if I maintain a 5-star average in communication, if I answer literally in just minutes and have a response time of 1 hour, If you literally check any conversation and you realize that I always ask to avoid misunderstoods and, even in the delivery message, I make sure to highlight that they can contact me if they need anything else? It would be helpful if you tell me how to solve the "problems" or literally delete them because they are not real (...) If there is something to adjust on my part, just let me know and I will gladly do my best to improve, but the actual performance metrics are not showing real things

I received the response, "I have forwarded your inquiry to the relevant team for further review."

A few days later, I received an email and an update:

"Thank you for your patience while our relevant team thoroughly reviewed your Gigs' success score. It was confirmed that there is no discrepancy and the scores you are seeing are correct and reflect your performance."

Then:

1. They updated the "reopened gig" to display 'You’ll see details here when this Gig has more activity in the marketplace.'

2. The order cancellation metric in my most famous gig was removed because, of course, it made no sense.

3. However, they left the Client Satisfaction marked as 'Negative Impact.' Despite receiving tips and having old clients returning with a 5-star average, this lone 'Negative Impact' is keeping my 'Success Score' at 6/10 instead of 7/10. As I said before, that must be because a 4.7 and 4.3 (in other gig) stars reviews in the last two months. As a result, I'm losing my level despite meeting all the other requirements.

Now, As you see in the attached image, I have only ONE negative advice in Succes score. One gig with 7/10 and one gig with 10/10, how can be result in 6/10 in succes score? Are you counting my new gig as a 1/10?  🤣 

The success score remained unchanged even after they removed the nonsensical negative advices.

Does anyone else think this doesn't make sense? Or am I just wrong?