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vickieito
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Posts posted by vickieito
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22 hours ago, williambryan392 said:
What are your takeaways from this? Anything stand out for you?
Things that are important to Fiverr (and now more important to me and my business):
- Repeat Buyers (these buyers contributed to over 62% of total revenue in the last 12 months)
- Fiverr Business & the Fiverr Business Catalog of vetted sellers (buyers spending over $10k annually grew over 60%)
- Other: Project Briefs, Subscriptions, Promoted Gigs, Fast Response Badges
22 hours ago, moikchap said:Just wish there was an easier way to find and connect with similar creators/buyers to share relevant tips and strategies. (The Tips for Buyers forum tends to just be sellers indirectly self-promoting.)
I agree with you on the Tips for Buyers. It's discouraging that the few "real" tips for buyers are just buried under mountain of "tips" from sellers who know nothing about buying. It's almost impossible to find the good stuff. I find it easier to just follow people like you who are buyers (I only know of 2). I really liked your post on how you use the Saved Gigs feature in your vetting process. That's the kind of helpful information that I'd like to see more of in the Tips for Buyers. I find a ton of information on how to be a better seller, but almost nothing on how to be a better buyer.
4 hours ago, frank_d said:Remember how everyone occasionally complains about how Fiverr is sort of doomed by its own name and origin and therefore any attempts to pivot towards premium services will always fail?
Remember how I started saying that Fiverr is shifting towards perfecting their match-making vs just serving results à la Google?
Well, here is Fiverr’s solution
Your words piqued my interest in all of Fiverr's companies: Togetherr, Stoke Talent, CreativeLive, ClearVoice, Working Not Working, and SLT Consulting. It's really interesting to see how aggressively they are moving forward with these initiatives (and their reasoning behind all these acquisitions). I'm excited to see all the new changes that are coming!
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7 hours ago, ashleymahan217 said:
I didn't know this, they have a coupon option?!
So, do you think the Fiverr Plus is worth the cost in the end? (for you personally - has it been profitable and beneficial?)
Hi @ashleymahan217, I have Seller Plus and I take advantage of all the features. It's great! You can go ahead and try it, and if you don't like it, you can always opt out of it. Here are some of the perks that you can get through Seller Plus:
- A Success Manager (who you can email at any time, plus have monthly Zoom meetings with)
- An advanced analytics dashboard (that includes the top keywords for your gigs)
- Coupons to send to your customers (which is pretty effective for getting orders)
- Quicker payments (you can choose to get paid as soon as your orders close)
- "Negative keywords" ... where you can add words to your gig that will filter out unwanted buyers. I use the negative words such as "essay writing," "thesis," "Amazon review," and "erotica" for my writing and beta reading gigs.
- A FREE month's access to CreativeLive's 2,000 courses (I decided to learn all of Adobe's products...those courses are easily $100 each)
- If you use Buyer Request, you will have a badge on your offers and can make 20 offers/day
- You get Buyer Insights on each buyer that you chat with (i.e. how often they tip, the amount they spend on each order, what they usually order, their order completion rate, what ratings they give their sellers, and more)
- And much more
Here's the link about Seller Plus from the Help Center:
https://www.fiverr.com/support/articles/360017140717-Seller-Plusoverview
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8 hours ago, perunwebdev said:
Has this ever happend to you as well?
4 hours ago, williambryan392 said:Yes it happens. Just politely say no and block them.
@williambryan392 really has the best response. Unfortunately, there are some people who think it's okay to pay to get good reviews. They are surprised when you tell them it's wrong and against Fiverr ToS. It's best to simply tell them 'no' and refuse to work with them.
6 hours ago, ashleymahan217 said:It hasn't happened to me specifically on Fiverr but vice-versa. Upwork frequently has buyers looking for people to give them good Fiverr reviews. The buyer gives the seller the exact words to state in the review and everything. It sucks to know we've worked so hard for our reviews while others are getting them from family/friends and buying them. Though I believe Fiverr is supposed to take measures to detect and remove these fake reviews. You should've reported it, but have no doubt, they would've made a new account and done so again.
What do you say, @vickieito? Have you ever seen Fiverr do something about these reviews?
I think "fake" sellers paying for good reviews will eventually be found. Their lies will eventually catch up to them. If they have to pay for reviews, that just means that they don't have the talent or work ethic needed to be successful on this platform. An honest, skilled, and hard working seller will always get good reviews doing just that - being honest, delivering high-quality services, and working hard.
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34 minutes ago, toleradegefawey said:
how can we be able to block Spam/fake clients in advance before they are reaching out to us...
It would be nice if we could get rid of spammers in advance!
However, spammers usually operate out of new accounts, so all we can do is block and report them as soon as possible.
As a new seller, you are an easy target for spammers. It's good that you recognize the spam messages for what they are. There are some things you can do to reduce the spam coming in, such as reviewing your gig descriptions and prices to make sure you aren't accidentally attracting the wrong type of buyer. However, there will always be spam that makes it into your inbox. The best thing you can do is block and report them right away.
Fiverr is trying out a new feature for Seller Plus members called "Negative Keywords," which prevents buyers using certain keywords to find your gig. This isn't really a feature to block out spam, but ensures a better match between sellers and buyers. Sellers can select negative keywords for each of their gigs to block out the buyers who use those words in search. My negative keywords include "student essays", "thesis," and "Amazon reviews." I use these negative keywords to reduce the number of unwanted inquiries asking for work that is against Fiverr ToS. It would be nice if all sellers could use the "Negative Keywords" feature. It's has been really useful in cleaning up my inbox.
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Yes, it is safe. However, as a seller, there is no benefit to "gig favorites" or "Saved Gigs." Favoriting another gig has no affect on that gig's ranking.
This is a feature (used mostly by buyers) to organize their favorite sellers into lists and also makes it easier for them to share their favorite gigs with others. You can read more about Saved Gigs in the Help Center here:
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Yes, the panel is part of the Seller Plus advanced analytics dashboard.
However, all the ways to get orders that are listed above (with the exception of coupons) are available to ALL sellers. Coupons are only available to Seller Plus members.
You can learn more about Seller Plus from the Help Center:
https://www.fiverr.com/support/articles/360017140717-Seller-Plusoverview
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Hi @rabeya5500, Can you explain what you mean by "geek color" and what "geeks" are coming forward/disappearing when the order is completed?
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Hi @artshayan, Welcome to Fiverr and the forum!
The forum is a great place to learn how to grow your Fiverr business. You can get started by reading this article here:
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On 8/3/2022 at 10:40 PM, katakatica said:
but... what truly changed is the way I provide my services (aka, write for people.) Knowing how to ask the right questions is incredibly hard when you get one-worded answers (or, the opposite, and 5 pages per question, though I'd say that's better.) In the end I think freelancing made my social skills skyrocket because I learned how to navigate different people and their needs in a while.
Thanks @katakatica! This is the real game changer. How we provide our services makes all the difference to our customers. I also agree it can be really hard to know how to respond to each customer because they are all so different. I have customers who want detailed updates and others who only respond in emojis or short texts like "TY." Like you, I'm also learning how to deal with people (and difficult situations) better because of my freelance work.
On 8/4/2022 at 12:15 PM, ashleymahan217 said:I would suggest one other major tip that ties in with professionalism and communication: LANGUAGE. Learn the language you're communicating in if you're not fluent in it. It's unfortunate because I see so many talented people offering great services at exceptional prices, but the seller can't communicate.
@ashleymahan217 - I agree with you there! Being able to sell people what they want requires great communication and social skills (as @katakatica mentioned). It's hard enough for those fluent in English. Those with the limited language abilities also have to learn English so they can ask the right questions and understand their customers' answers.
On 8/3/2022 at 11:57 PM, smashradio said:This is where most fail, in my opinion. They think Fiverr is an easy way to earn quick cash without having an education, without having a unique skill, and without doing much work.
..."without doing much work." I think that's exactly the stigma that we are dealing with here on Fiverr, @smashradio!
The first time I first learned about Fiverr, I heard that someone was making money singing the "Happy Birthday" song with their goat. I thought, "If someone can make money singing with their goat, surely I could do better than that!" 😂 Now I know that goat singing isn't a high-demand skill and it probably didn't make that much money. However, it made the news just because that person "made money." That's all people need to hear to get interested in Fiverr.
I also see many newbies on the forum with the mindset that it's Fiverr's job to give them orders and all they need to do is sign up and create a gig. They are shocked when they find out that's not the case.
On 8/3/2022 at 11:57 PM, smashradio said:A food scientist for 17 years? I don't know why, but I always thought you were in your 20s. 😂
Sorry I'm much older! I started to work in several food laboratories when I was 19 years old, including an analytical testing lab and sensory lab (i.e., taste testing and other organoleptic tests).
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Hi @dev_with_jaz, everyone on the forum are just fellow buyers and sellers on Fiverr so we wouldn't be able to help you with your account question. To get help, you will need to reach out to Customer Support.
You can submit a ticket here:
https://www.fiverr.com/support_tickets/new
or email Customer Support here:
support@fiverr.com
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4 minutes ago, vickiespencer said:
This part looks okay to me. It does not feel pushy. However, do you also add this? ⬇️ If so, that would feel pushy to me
I will remove this from my QR right now!!! Thanks @vickiespencer!
QuoteIf you are satisfied with this order, please mark this order as complete.
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Just now, filipdevaere said:
And how long does it take until the buyer cannot give anymore the private feedback?
@filipdevaere, I've always completed the private reviews right at the 24-hour mark. I think (someone check me if I'm wrong) that if you opt to "skip," you won't be able to leave a private review (and Fiverr won't send any other reminders to do it). But maybe @moikchap or @gina_riley2 can tell you. It gets confusing when you are closing multiple orders with multiple sellers. There are too many reminders going on. I do know there are several reminders for the public review, and I'm reminded every time to leave a public review when I visit the order page.
As a buyer, I can see a seller's review of me before I leave my private review. This usually happens when both parties do their reviews as soon as they are notified.
If you decide, as a seller, to leave a negative review, wait at least 24 hours from the time of delivery before leaving a review. You have 10 days from the time of delivery to leave a review. Otherwise, your review could affect the buyer's private review.
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7 hours ago, vickiespencer said:
I thought it was three days?
You are right! I had my days mixed up. It is three days to accept an order (2 days to accept a dispute). Thanks for the correction. 😊
7 hours ago, vickiespencer said:I would not do this, as it seems pushy to me.
On 8/3/2022 at 11:54 PM, donnovan86 said:I never told my buyers to complete any order.
Good points, I never request them to complete the order to leave a review. It's mostly so that they can have time to adequately look over everything before it does close. Often I can have up to 9 deliverables in one order, so I want to make sure they use all three days (😊) to review and provide any feedback.
So in the delivery, I'll usually send the deliverables and tell them to take time to review to make sure if everything looks good. If they like it, they can close the order. If they would like revisions to be made, they can request a revision (and I remind them how many revisions they have left).
@donnovan86 & @vickiespencer - since BOTH of you mentioned that you wouldn't ask someone to close an order, should I remove the statement from my delivery?
If you are satisfied with this order, please mark this order as complete.
This comes right after my statement on how to request for a revision.
I agree that overcommunication can be annoying to a buyer and I never want to come off as "pushy."
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1 hour ago, lei_ghton said:
Yes - obviously I’m questioning it. It isn’t affecting all users, and it isn’t affecting my laptop. So clearly there’s a glitch.
Yes, it's good to question.
Yes, it isn't affecting all users.
Yes, it isn't affecting the desktop version (yet).
No, it isn't a glitch.
So, to your question - it was answered perfectly by @jonbaas many times on this forum thread:
On 7/24/2022 at 6:44 PM, jonbaas said:Nothing is broken, so nothing needs to be fixed. Fiverr is upgrading the buyer request feature. Please be patient, and await the completion of their upgrade.
Why isn't it affecting all users? Well, Fiverr is rolling out the program a little at a time. So now it is only affecting several users.
On 7/9/2022 at 9:31 PM, vickieito said:It appears that Fiverr is rolling this program out a little at a time, since it is already affecting some sellers. However, it hasn't affected me yet. I still have access to the old Buyer Request on the mobile app and desktop (both as a buyer and seller).
Why isn't it affecting your desktop/PC? It's the same reason - the upgrade is being rolled out a little at a time. Right now, it seems to be only affecting the mobile version.
If you love buyer requests, consider yourself lucky that you still have the desktop/PC version.
1 hour ago, lei_ghton said:So clearly there’s a glitch. Is it really so shocking to you that Fiverr’s technology is not 100% perfect at all times? ... Also - it has been ongoing for over a month, that is not normal.
Yes, Fiverr's technology isn't 100% perfect but this isn't a glitch. This is a long upgrade process, and as @jonbaas mentioned, we have to be patient.
On 8/1/2022 at 2:14 AM, jonbaas said:You do not need access to BR in order to be successful here on Fiverr. When BR is fully remodeled, you will be able to access the new version, according to the nature of what that new version of BR will be.
This is great advice. You don't need buyer requests to be successful on Fiverr.
I see that you are a writer, so I assume one of the reasons why you just joined the forum is to read and learn about how you can grow your Fiverr business. You can start by reading this post by @williambryan392 who is a top-rated/pro seller who knows how to grow a business:
(note...there are many, many links in the main post and from @imagination7413)
1 hour ago, lei_ghton said:So no, you didn’t ‘provide’ me with an answer at all.
Please be considerate when asking questions on the forum. No on is obligated to provide you with any answers to your questions, especially when they have already been answered. The fact that @jonbaas replied many times just shows that he cares enough to respond.
As you spend more time on the forum, you'll see that most of your questions have been asked before, so sometimes it's quicker just to search for the answer (instead of asking them through posts). Most of my questions are answered just by searching for them.
Another way great way to find answers to your questions is to follow people who regularly answer questions asked by other forum members, such as these folks here (just a few to get started):
@lloydsolutions, @imagination7413, @jonbaas, and @mariashtelle1
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On 8/2/2022 at 9:47 PM, melanielm said:
I wonder if there would be some designation of why a person requests the revision taken into account. ...
I have never seen it from a buyer's side, so I do not know if there are listed reasons why revision occurs.
On 8/2/2022 at 9:49 PM, frank_d said:One of the buttons the buyer can press is “I need more time to review the work”.
@melanielm, here's what buyers see when they get a delivery:
If buyers click, "I'm not ready yet," they can select the following reasons:
(@katakatica, this is where @uk1000 mentioned as the spot for buyers to report "low quality")
If buyers select "I still need revisions," they need to explain why:
On 8/4/2022 at 7:39 AM, gongor32 said:I really hope fiverr doesn't count the revision into some sort of metrics. 😑
@gongor32, I agree with @donnovan86 - as long as the buyer is happy, and they are only asking for revisions, it shouldn't.
However, if a buyer were to select any other reason besides "I still need revisions," it would.
The other reasons (partial deliveries, bad quality, and empty deliveries) will all be taken very seriously by Fiverr and may result in a warning to the seller.
@smashradio, the only other place where I know Fiverr is tracking "low quality" is in the 3 reviews buyers are asked to leave after each order. I'll keep my eyes out for any other signs of "housekeeping" that may pop up on the buyer's side.
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You can follow the instructions in this article here! 😊
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17 minutes ago, alimsarder786 said:
when delivery is done can i tell buyer to compleate the order?
Yes, you can. However, I would normally tell my buyers in the delivery itself to accept the order if they are happy with it. If you didn't do that, you can also say the same thing in the order chats.
You really only need to say this once. The buyer already received an alert when you sent the delivery. Another alert will get sent out if you send a message from the order chats. If you send more alerts than that, it could annoy your buyer. Your buyer isn't obligated to close the order - Fiverr will automatically close it for them after 2 days.
I normally don't reach out to the buyer again unless they contact me first, or the order auto-closes. If that happens, I'll use a quick response to let them know that I noticed the order auto-closed and I am available in the inbox chats if they have any further questions.
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HI @hammadk306,
I just wrote a post today that may be helpful for you as you research what gigs and services you can offer to your buyers:
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19 hours ago, omnilegentangel said:
1. I have NO clue about some of the things you mentioned (i.e., Buyer Briefs; Flickr, or Live Gallery). Of course I'm willing to learn (once I figure out WHERE the heck to learn them from AND from whom!). I'm assuming I can learn about Buyer Briefs here on Fiverr; the others, I don't have a clue and there's nothing worse than learning from people who don't know what the heck they're talking about. Ouch!!
2. I got a request from a Buyer (once) via the Buyer Request tool (but it was for something I had NO clue about so I denied that one). I actually look at this at least 1-2 times/day everyday but I never see anything listed? I don't know if: (a) I don't have it set to notify me, (b) I'm not getting them because I only have two types of gigs up, or (c) it's broken. I've read a few posts that talked about it being down? I just don't know. Whenever I check it, it only shows that I can do up to 10 responses. I've only seen requests up there ONCE and they were all for things I didn't feel qualified to perform.
Hi Angela! Visit your "Gigs" tab to turn on the Buyer Briefs. You can set the dollar amount to what you want. I have it set for $100 right now, but really don't make offers unless it is for $150 or more.
Also on the "Gig" page you can click on the drop down menu for each gig and select "Live Portfolio" to turn that on. You will need to deliver an image with each order (and make sure that image is the one highlighted). The buyer can then decide to include the image with their reviews.
Flickr is just a photo sharing site where you can upload images and share with others on Fiverr. I use it for my resume and cover letter catalogs as well as sharing some of my portfolio work.
As for Buyer Requests - if you don't see any, don't worry about them. Check whenever you have time and if you see one, send in an offer. As a new seller, those can disappear within seconds (only a certain number per level can apply). There aren't too many available for new sellers.
19 hours ago, omnilegentangel said:HOW in the world did you do 87 orders in a month??? Did you hire help or not sleep or what?? I'm so afraid this might happen to me one day so you HAVE to tell me how you handled that one! I probably would have had a heart attack!! Wow!!
It was awful!! I tried to hire help, but ended up redoing all the work myself. So I did do it by myself and I did have to cancel 3 orders that month. Here's what I did to prevent this from happening again:
19 hours ago, omnilegentangel said:Finally, I guess as a new seller, I just don't feel as confidence as I want to feel.
I get how you feel. I felt the exact same way when I first got started. It gets easier with time and as you complete more orders.
And reading all the reviews from your buyers can give you confidence as well. 😊
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The forum seems to be flooded with the same seller questions over and over again. Many sellers are wondering why they aren't getting orders. Some are wondering if Fiverr is ignoring them. And yet others are waiting and wondering when the orders will start coming in.
This is not how Fiverr works. Signing up on the platform does not guarantee that you'll make any money and Fiverr doesn't promise that it will send buyers to your gigs. What Fiverr will do is make sure relevant gigs get shown in search when buyers are looking for services.
Two Tips To Selling More & Earning More
Your goal as a seller should be to make your gigs as relevant as possible so that buyers can find you in search. You can do that by following the two tips listed below:
1) First, sell things that people need (and you have to be really good at it).
2) And secondly, sell things that people want (again, you have to be really good at it).
#1 – Selling Things That People Need
Defining: “Need”
A “Need” is what a buyer will type into search and look for in your gig title. It is what the customer asks for.
- Example “need”: I need a modern, minimalist logo design.
How do you know if you’re selling something that people need?
Start with a skill that you’re good at. Then check in search to see if it’s something that you can sell on Fiverr.
For example, I was a food scientist for 17 years before I started working on Fiverr. So naturally, I wanted to know if “food audits” was a thing I could sell on Fiverr. (It isn’t.)
Tips if you can’t find your exact service
If you can’t find your exact service, start looking for services that are trending AND utilize your skillset. For me, I started looking into technical writing similar to my technical proposals that I was used to writing. The closest thing I could find that was also trending was resume writing (resumes are basically mini technical proposals with specifications and persuasive writing to convince people to take action). If you look at “resumes” in search, you’ll find 23,532 services available. You can also see from the “Trending” tab, that “Resume Writing” is a trending service. This is currently my best-selling gig.
Notes –
- If you want to find out what’s trending, check out the “Trending” tab.
- If you can’t find your service in search, there probably isn’t a demand for your service on Fiverr.
- If there isn't a demand for your service, then most likely, you won't make much money from doing that service.
- If you can find your service and many results come up in search, there is probably a high need for your services.
- Just because there's a need for your services doesn't guarantee that you'll make money.
- Your title, tags, and gig descriptions will need to be relevant to the services that you provide.
- You will also need to be really good at what you do. Fiverr tracks your response rate, order completion rate, on-time deliveries, fast deliveries, reviews (private & public), repeat orders, sales, and other metrics to determine how good and relevant you are.
- Keep in mind that you will also be competing against other sellers, who are also really good at what they do. If they perform better than you, they will be more relevant in search than you.
- You can have a higher chance of being found in search if you clearly define your niche and target buyers and communicate your Unique Selling Points (USP).
#2 – Selling Things That People Want
Defining: “Want”
A "want" is what the customer expects. This is much more than what the customer "asks for" when ordering.
A customer may "ask for" a logo and you may deliver a logo. However, even after delivering what you feel is the perfect order, you may see a sudden drop in impressions or visibility in search. This is most likely because you failed to deliver what the customer "wanted" and the customer left a negative private review.
What Do Customers Want?
Buyers coming to the Fiverr platform are coming for a reason. They are not just here to buy a logo or a resume. They expect a certain experience that they can't get anywhere else. They want "Fiverr magic." ✨🤩✨
Each customer has a unique set of expectations. Many times, these expectations are "assumed," or not communicated. It is your responsibility as a seller to really understand what your customers want and expect. This is not only the key to happy customers, but for happy sellers as well. Life is easier for everyone when expectations are clearly communicated.
Understanding customer expectations requires excellent communication skills and stellar customer service. This means you should:
1) Be knowledgeable. You should know your gigs inside and out. Know what services you offer. Know what your are willing to do (and what you are not). You should also be familiar with the Help Center, Fiverr's ToS, and how to navigate Fiverr’s site as a buyer (even if this is your first time on Fiverr!). New buyers will really appreciate the extra effort you make to ensure their buying experience is a smooth and positive one.
I once helped a buyer who was obviously not technologically inclined. He told me the gig link I sent him did not "work." After sending it to him several times, I found out he was staring at it (looking at it, not clicking on it), expecting it to "work." I had to kindly explain that he needed to use his mouse to click on the link to go to the gig page. This was the first of many experiences that we had together as he learned how to navigate the site, click on buttons, and complete his first order. This customer became a "raving" customer who sang praises to my technical abilities in his review (I secretly hope no one would read it because I am not a technical guru!). 😅
2) Clarify expectations with your buyers. Anticipate their needs and ask questions. Get to know who they are and why they are buying. Sometimes buyers will order something that really doesn't meet their needs, so it's important for you to take the time to listen and understand your buyers so that you can provide them with the best solutions and services possible.
3) Be professional. Keep your process simple and transparent. Be accessible for your buyer and provide updates that work for them. If your buyer tells you they don't want an update until you have a finished delivery, don't spam them with updates every 15 minutes. They will be very annoyed. Likewise, if they asked for an update in a day, don't disappear on them for a week.
Stick to your prices, follow your protocols, and do what you say you will do. Consistently deliver excellent work.
4) Evolve your business to meet or exceed customer expectations. Really take the time to listen to your customers and find ways to improve your skills, services, and the overall customer experience. Make adjustments to packages, added gig extras, and even consider setting up new gigs based on inbox conversations and requests from your buyers. I found that when I listen to my buyers and tailor my services to them, they are more loyal to me and my business grows.
Notes –
- It takes great skill to be able to understand what your customers want, not just what they "ask for" or say they need in the order requirements.
- You can keep your customers happy by listening to them, anticipating their needs, clarifying expectations, and maintaining clear channels of communication.
- For your Fiverr business, consistently delivering what your buyers need and want is the key to delivering amazing customer experiences that will keep your buyers happy and coming back to buy from you again and again. This is where the magic happens for both you and your buyers. ✨🤩✨
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Noooo!!! My videos are what you called "mediocre" ... they are standard videos anyone can do!
I'm jealous of your photo! I'm a slave right here. I have to make a delivery. 😔 Enjoy the water for me!!!!
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I think with this person's gig, a video would be good because he is an artist, so more opportunities to showcase his art and portfolio would be helpful to him. So for gigs that depend on design, I would say the videos make a big difference. I also do a lot of design work (presentation designs, e-Learning, course materials, etc,), so I feel it's important for me to show what quality of work I'll be providing in these services.
For yours @williambryan392, I would agree ... you might not need a video unless you want to show people how it is to chat with you via ZOOM.
There's so much variety when it comes to gigs, that I think Fiverr doesn't want to make the gig videos a requirement. But I'm still getting 15x the returns with my Promoted Gigs and having the videos, so they're not hurting me.
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1 hour ago, gelmas12 said:
Hi @vickieito. Could you look at my GiGs for errors and correctness in the description.
Hi @gelmas12! I love your portfolio and thought you did well with your profile and gig write ups. Your portfolio does a great job showcasing your skills and your profile and gigs are written in a way that highlights you as a unique concept artist.
Here are some suggested changes you can make to your gigs:
1. Add in videos for both of your gigs, this will help you stand out from the crowd and allow to showcase your skills even more.
2. Utilize all of your gig extras - currently you are using none (this allows you to increase your average selling price, or ASP, and make more per order).
3. Utilize your FAQs - you currently don't have any (you might be losing potential clients who may still have questions).
4. Consider updating your profile photo and gig thumbnails. Your profile picture is nice, but doesn't say "artist" to me. Also, your gig thumbnails are just images. Consider creating an attractive thumbnail for each gig that includes 3-5 words stating your services.
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10 hours ago, smashradio said:
I also think @vickieito could be helpful here. She's a queen when it comes to gig descriptions.
Aww, that's so sweet of you, @smashradio! Now I have to live up to your expectations! 😅
11 hours ago, omnilegentangel said:but I'm thinking of removing my Resume service gig
Please don't!! For 5 months, my resume gig was only getting a few orders a month. So I never really paid attention to it. Then in that 5th month, I qualified for the Fiverr's Choice badge and received 64 resume orders that month. I almost died. 😂With all my gigs, I had 87 orders that month. That allowed me to significantly increase my prices. I increased my average selling price per order from $15 to $110 and have been doing well ever since. Sometimes it takes a while for a gig to gain traction. This is my best selling gig now. And the first gig I posted, has never been a best selling gig for me.
11 hours ago, omnilegentangel said:I will be adding a new gig for writing blog posts after I finish this second order (since I've heard you should try to put up as many gigs as you're allowed).
Good for you! I quickly set up 7 gigs when I got started, and all of them (except for the 1st one) were all based on requests from customers in my inbox. I find when you listen to customers (and you have the skills to deliver), you can do really well. Having the different gigs also helped me to deal with the ebb and flows on orders from my other gig.
My best selling gig used to be data entry and beta reading, but they both were quiet for the last few months while I was busy with my other gigs. Now it looks like they're both starting to pick up again. I found beta reading was one of the best gigs to get started with because: 1) it was the only way I could get orders through Buyer Requests, 2) the authors used me to beta read several books, and 3) they left great reviews, which attracted more inquiries and more clients. However, beta reading has never been a money maker for me (only good PR).
For example, I'm beta reading a 20k book and a 85k book. For both of them, I asked for 1 month turnaround because I am so busy with other orders. Based on the income I'll get from these beta reading orders, it's nothing - I can easily make double the amount in less than a single day of a couple of resume orders. However, I keep these beta reading orders just because I like to read and most of the authors I work with are repeat authors, so we have a relationship there.
11 hours ago, omnilegentangel said:I constantly receive Impressions on both gigs but a very miniscule amount of Clicks and Orders.
As @smashradio mentioned, low clicks and orders means that your gig is not attractive to buyers for some reason. If you follow @smashradio, you'll constantly hear him talking about making yourself unique from the masses of sellers who offer the same service (like me). I think you do a great job letting your personality shine in your profile and gig descriptions. Looking at both of your gigs, I think you can do the following to make your gigs more attractive:
1. Simplify your gig images & thumbnail. There is way too much text going on. You should only have 3-5 words maximum and they should be related to your service. The picture should also be related to your service.
2. Add those gig videos back in! I know you mentioned you got more orders and clicks, when you took them down, but you are new. You only have one order completed and one order in queue. I have found that videos do help.
3. Go crazy with your portfolios! Don't just have one image, have many! When I first started, I attached a PDF with several pages of my portfolio. I even included portfolio images in my gig videos. You could beta read your own stories. I created over 37 different resume templates and had a PDF resume catalog attached to my resume gig (now I just provide a Flickr link). I had a lot of time back then and made up my own projects to add to my portfolios. I have since taken it down because I use the Live Gallery and have many reviews. However, when I first started, my portfolio images made all the difference. They were the reason why buyers approached me in my inbox.
4. Utilize all of your gig extras. This will increase your average selling price. For example:
5. Take advantage of Buyer Request and Buyer Briefs. I only make offers on Buyer Requests for Beta Reading and I only respond to Buyer Briefs for resume orders. This is how I got my first few orders, and what helped bring new orders in.
12 hours ago, omnilegentangel said:Even the spammers have stopped spamming me in order for me to answer THEIR questions to improve my rate!! LOL
Oh, this is too funny! I used to love getting junk mail for the same reason... 😂
Don't worry too much about your response rate, just do your best to drive traffic to your gig and respond as quickly as you can. Still get your sleep and work reasonable hours. It will get better over time and with more traffic that comes to your gig.
Hopefully I haven't bored you to death! Let me know if you have any other questions! I know we are considered "competitors" but I don't see it that way. We are both unique and have different things to bring to the table. If buyers want someone who's more dry and boring, they can come to me. And if they want a little more personality and fun, they can go to you!
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Fiverr Support Down?
in Starter Questions
Posted
Hi @romailshah,
Have you tried emailing your request directly to Customer Support? You can send an email to:
support@fiverr.com