frank_d

Well that specific Fiverr rep. didn't want to get into more details, so in my experienced when they obscure something, it's usually because they don't want you to know exactly how it works. My experience is similar. I don't get this reminder when the buyer doesn't want something from me and they just said "thank you" or something.

I don’t have the exact formula but I know the following: -respond to initial messages in inbox quickly -respond to when an order is first placed quickly -respond to when a revision request is triggered (regardless if it’s the first one or the fifteenth) Not sure what the threshold is for either but if it’s any indicator I respond to both new messages, revision requests and new orders in under 60 minutes. There is also a vague mention in one of my private conversations with a staffer about how I need to respond to client questions on the order page fast. To which I replied with what if the client send me a “thank you” or a “talk to you later”? And the Fiverr person told me: “oh don’t worry about those, but questions are important”. No idea if they can somehow distinguish between the two. 🤷‍♂️

You are forgetting that Fiverr also counts how fast you respond to order questions. 😉 That “responsive” badge is not just about the initial time it takes to respond in your inbox. That’s why not everyone who has a 1 hour response time has it.

Hey y’all, remember how a lot of fellow forum members told me I was speculating and how Fiverr doesn’t like speed but quality, when I posted this back in **checks notes…** March of 2020 ? Fun times… 🙂

Unfortunately I don’t have any updates nor do I know what is up with the roll out. 🤷‍♂️

I can ask the admin @miiila as I am not sure exactly how that limit works.

I think this was mentioned earlier by a fellow member: these interactions will happen and there will be overlap between here and the marketplace. Heck I’ve bought from at least 10 forum members in the past, people I talk to on the forum almost every day. I read too much into this apparently, but you have to agree this was a weird looking sequence of events all within a tight window.

I mentioned in one of my previous comments how this could also have been your buyer, being a forum member, just jumping in to buy your services. I didn’t accuse you that you messaged anyone or asked directly. I don’t have access to anyone’s messages nor is it my job to police interactions. I didn’t report this to anyone nor was this escalated on my end. No action will be taken. I didn’t say anything about a ban at any point. All I did was try to see if I was reading too much into this and what the optics were. My questions in all my previous comments are clear, about where the line is and what crosses it. If you say this was a coincidence, then I for one have no reason to not believe you.

Well put Tommy. Here’s what grinds my gears: A forum member, therefore a seller on the platform, poops the bed and cancels orders/misses messages, never replies on orders, whatever. Then they realize they will be demoted, not qualify for a promotion etc Then they post on the forum a topic about: OMG, I would beg for 3 orders and 2 more messages by the 15th! Pray for me.” What is that, if not an attempt for gaming the system? How’s that fair to everyone else who abides by the rules? As a side note, the borderline tacky rant/request post aside, maybe the other forum member just volunteered to do a good deed. Maybe it wasn’t a request but the other member just straight up took it upon themselves to help.

Well this is the million dollar question. I have already had a discussion with the Admin. I also shared my thoughts with fellow (volunteer) mods. Seems like it's a fine line and it has been crossed. There's no question about it. I want to know how the community perceives this.

I felt like I might be reading too much into it and that there’s no way they are openly implying what I thought they were implying. But here we are. OP is now a level 2 and I’ve lost a little bit of my faith in people.

I was afraid this was going to happen. Yesterday the OP posted a “rant” about how she needs 2 more gigs to qualify for level two in 24 hours. I had a gut feeling I should hide the post or reply to avoid the possibility that this was a veiled request to get someone to actually buy from them. Then today I see that the OP is posting about getting level 2 and what do you know? There are two reviews not 12 hours ago by a forum member. Now I am not against people getting their levels or achieving their goals, but I feel like this somehow crosses a line. Am I the only one who feels that way?

Everything you just laid out, are just your assumptions about who I am, why I am here and what I think. Seems like you have it all figured out so no point arguing.

I don’t think there’s any program/initiative on Fiverr that tests out inflating the gig price after you publish it. My gut feeling is that the gig price was set to a different currency than the one the OP is viewing the published gig in. A screenshot of the gig price when listed and when in gig edit mode would be helpful.

I speak on a daily basis with Fiverr staff. I don’t represent Fiverr but there are certain things that I have confirmed with them, and those things I know are factual. I talk to the people who lead the teams that made these tools and coded these functions. We email, slack gifs to each other, and we also video chat a lot. Why this concept bothers you so much and why you want to insist that we are both speculating, is something that I don’t know and don’t care to find out.

Not sure if that was a reply to me, as you neither quoted me nor metnioned me, but I keep saying that we have two different intervals: a 60-day one and a 90 day one. All profile metrics are calculated on the 60-day one and most hidden performance metrics like buyer satisfaction rate are calculated on the 90-day one. I was the one who brought up the issue when I first stubled upon it months ago. Both cycles are present and at the same time, levels are calculated on a 30-day basis. So your experience actually lines up with my findings, which are factual and not speculation.

This is a catch 22. Fiverr is "recommending" price increases, because it is able to see what sellers can't: buyers are willing to spend more and the global market is still valuing these services higher. (in certain verticals) So from Fiverr's POV, money is being left on the table. So by "recommending" this price increase, it is essentially saying that anything below this new baseline won't be organically promoted as much, as "it no longer makes sense for me". And here's the catch: all mediocre service providers, have no choice but to follow with the increase but then they are faced with the cold hard truth that their product was great for $25, but not so much at the $100 price tag. What's left for you to do? Change how your product is perceived by working on your overall presentation as a provider and your output as an animator. It's your sink or swim moment, so you better start swimming. P.S. This may also be a false alarm, as the system is just adjusting to how buyers behave now that you changed your price. There's a small possibility that a few sales will still come through and your ranking will go up, but do you want to spend this transition by simply waiting, or do you want to upgrade your service a little bit to target bigger spenders?

Hi there @nodari1991 and welcome to the forum. You raised your pricing by a factor of 4x. The way Fiverr handles your "ranking" is a very complex and delicate equation that tries to assign value to your offering by doing a lot of math in the background. So the system deemed your performance OK for your price of $25. But then you raised your price by a factor of 4x. I don't see anything in your demo video or deliverables that dictates a price increase of 4x. Which makes me assume that your buyer satisfaction rate did not go up, or stay the same. Which means that unless the system is convinced buyers will still value your offering at 4x the price, you will experience a lull in sales. The only way to possibly counter this would be to raise your price in smaller increaments AND at the same time demonstrate that the increased rate is due to an increase in performance/output.

Just dropping by to say "Hi Em!" 🙂

No, changing OS or formatting your PC won’t affect your Fiverr account.

Yes, your buyer satisfaction metric affects your entire account.

I never said that. If that’s your takeaway from this article then you didn’t understand most of it. I am focusing on what Fiverr is trying to quantify, in order to measure a seller’s performance. Fiverr can’t evaluate if I am a good animator or whether or not I am better than other animators. It can tell if I make more sales and offer a better price service though. Skills are important. Hard skills are definitely needed but soft skills are actually extremely more valuable. For example: I am not the greatest animator in the world. Heck, I’m not even on the top 1000 animators in terms of skills on this platform. But I outperform almost everyone most likely due to my soft skills and business strategy.

The ASP that affects your ranking is calculated on a per gig basis and as far as I know it’s based on the gig’s lifetime performance and not on a rolling window. The average selling price on your dashboard is different.

Once again: it’s not something you can sign up for. Fiverr invites sellers who meet certain criteria to be studio leaders/members.

Late to the party myself it seems. Missed the boat on both sharing some advice AND what sounds like a cool new IP of a video series. 🙂