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  1. Hey gang! A disclaimer: The following post/article is not an official Fiverr statement. It’s a summary of my personal observations over how Fiverr works and I am sharing because I noticed that more and more sellers come here, stating that they “lost their ranking”, or claiming that their gigs are "all 5 stars" but they can't get any messages/sales. This is an effort to provide them with some answers and some food for thought. Hold up. Fiverr 3.1? I know you were probably expecting something a bit more dramatic, but this is not a brand new thesis. This is me revisiting my previous one, and updating it after seeing a few new things popping up and some previous assumptions being confirmed as either off-base or not as important as I previously thought. "Ha! I knew it, you were wrong!" Well actually no. Let me preface this by saying that I am revisiting my original thesis, not because it was proven wrong. In fact the core premise of my past article, still stands true. Fiverr favors performance, and is still trying to get a perfect match between buyers and sellers. So it's still about relevancy, performance and quality. The reason why I am revisiting the thesis is because I have stumbled upon new evidence that tell me there have been a few updates during the past two years. Not an overhaul mind you, but several "Quality of Life" updates and additions. Let's talk about indicators OK so we are all familiar with our profile's metrics. These are the actual metrics that Fiverr chose to reveal to us sellers in an attempt to provide us with some crucial performance indicators. This is actually the original system Fiverr put into place back in the "2.0" era, when it needed to be able to qualify sellers and update SERP dynamically. Fiverr 1.0 only had the thumbs up/down rating system and other than the actual level sellers and the occasional reporting/flagging by buyers for inappropriate behavior, Fiverr had very little to go on when it came to understanding who was a good freelancer and who wasn't. So it would make sense for a seller at any given time, to just look at them and go: "I must say, I am doing a jolly good job! Let me pat myself on the back before I deliver this order and get my 5.0 star review!" Right? Wrong. Two systems colliding As you can probably guess, Fiverr grew even more. And what usually happens when a company grows this much and at a certain rate, its initial systems are no longer able to keep up with growth pains that come up. So a new system was put into place. It didn't replace the old system, but it is working alongside it, in an effort to help Fiverr understand performance. This new system is essentially there to give more data points to Fiverr and help qualify certain actions. That new system started off with the "buyer satisfaction rate". That's not an unfamiliar term nowadays, as Fiverr employees started actually talking about this openly for the past year or so. I talked about this on my previous article, but now it's not just a rumor or the ramblings of a mad man, Fiverr is actually talking about this, thus confirming part of my thesis. There is a formula in place that makes sure the system get valuable information on whether a seller is performing well or not. So what's new? Well, that buyer satisfaction formula is apparently more extensive now, and a lot more complicated. Furthermore, there are now two different systems in place, working towards the same goal. One system is there to determine whether or not your profile is in good standing and then there's a different system in place that actually grades your gigs individually. (the average Fiverr seller's reaction when they hear of a new performance rating system) Now before you start grabbing your pitchforks, let me explain why that is potentially a good thing. First of all, I have been rather vocal about how this new system -no matter how imperfect it may be- is at least allowing for the possibility of recovery. So when a seller's performance slips, it just takes some time after which you are back in the game. It's a more forgiving system altogether, or it seems as it was designed to allow for more margins of error. But let's get back on track. The two systems are not fully aligned. Seems like the profile performance metrics are refreshed on a 60-day window, whereas the gig's performance metrics are calculated on a 90-day window. I don't know why that is, but a good guess would be that they are just stacking different systems on top of the old build so they can't just nuke previous choices that used to make sense 4 years ago. I am taking a deep dive into the macro-economy of the system, in an attempt to help de-mystify the issues I see popping up on the forum on a daily basis. People come here and complain that things are A-OK with their clients and reviews, but they either lost promoted gigs eligibility or their gigs are not "ranking" the same anymore. (notice the overdramatic air quotes when I mention ranking) Fiverr's systems are opaque. That's by design. So I understand that it's frustrating. But on the other hand, I have been here since 2013, where things were less complicated and you could simply piece things together by landing the right CS agent on your support ticket. And let me tell you: people used to game the living crap out of the old system. (Me after realizing public reviews are now worthless) Which is basically why Fiverr constantly makes changes. Reviews were exploited -people still to this day pressure their buyers for positive reviews-, the number of sellers exploded since 2019, and Fiverr constantly expanding across more verticals. Fiverr is trying to come up with a legitimate way to understand two main things: • Buyer behavior • Seller performance But how can one improve if the metrics are not opaque? This is where this whole "indicators" business comes in. We need to look at what the system is telling us. Stop focusing on what the system is not telling you. That was a big part of my original thesis that people focused on and tried to debunk/discredit it. I talked about speed and gave some specific examples of indicators that Fiverr has subtly left there for us to see, and people were very keen on rejecting them outright. On this update I chose not to focus on the indicators as much, as a lot of people were focusing on whether or not they existed and/or utilized by the system. Instead I want to focus on the bigger picture, and some good practices for sellers on Fiverr in 2022. This may be a good place however to brag about how I was right when I said that Fiverr likes speed and favors sellers who respond quickly. As since I made that claim in my previous article, Fiverr actually came forward with the "order response rate" which actually shows you if you responded fast enough when a new order was submitted. (me after Fiverr updated the seller's dashboard proving half of my assumptions to be RIGHT) What does this all mean for us sellers? That's a legitimate question. 1) Well first of all you need to understand that looking at your dashboard metrics and getting 5.0 star reviews from your buyers, is not giving you the whole picture anymore. (It's still important that you keep those metrics as close to perfect as possible, and not getting negative reviews should be the absolute baseline.) 2) It is also important to understand that the "Buyer satisfaction rate" dates back 90 days, so it's a delayed view on your performance. 3) It is also my understanding if multiple orders don't go that great during the same 90-day window, they stack up, meaning things will not improve for your gig's standing until at least one of them is removed from that rolling window. 4) Fiverr no longer looks for just amazing web developers, cool logo designers and Pulitzer-worthy writers when evaluating performance. In fact, Fiverr is not equipped to understand if you are delivering a high quality design or a photo-copy of mashed potatoes. Fiverr is looking for great facilitators. As a seller you should be focusing on your buyer's experience overall as much as you do on your actual craft. 5) The promoted gigs feature is not as simple as I initially suspected it to be. It's actually part of this new complex system that Fiverr has set up, as it is being fed with your gig's performance numbers constantly, in order to only promote the best gigs out there. It is also intertwined with the actual system that understands if you are relevant to what people are searching for. So when you lose eligibility and can no longer promote a gig you used to be able to promote, this is an indicator of a "buyer satisfaction rate" slip-up, most likely on a gig performance level. By then of course it's too late to act upon it, but it is an indicator nonetheless. 6) Relevancy is calculated using a more complicated formula now. ASP (average selling price) on your gigs, is also now being calculated when determining where your gig is placed on search results, past performance matters more and is actually used to project future outcomes when Fiverr matches you with buyers, and this new Fiverr briefs feature is also trying to guide buyer's behavior and eliminate the need to search altogether. 7) I noticed that the "returning buyer" metric is not just a nifty little animated badge you get on your profile to serve as a trust signal toward your prospects. It is actually a brand new metric that Fiverr uses to calculate performance. I was initially super-annoyed by it, as I am a Pro seller who has a higher barrier of entry due to pricing alone, so when I realized that Fiverr was valuing return buyers, I'm not going to lie, it felt like it was game-over for me. But I did try to assess the situation and when it became apparent to me that it's a brand new metric that Fiverr will use to evaluate me, I pivoted and adjusted my gig strategy to compensate and stay relevant. (me going back to the drawing board every time there's an algorithm update) I have a birthday cake to go to, turning 41 today, so I will try to sum things up and give you some things to think about. Fiverr is not a perfect system, nor does it try to be a fair system. (more on that on a future post) It is doing its best to evaluate millions of gigs and hundreds of thousands of active sellers, to make sure it creates a perfect match to buyers that have their credit card at hand, ready to spend money. It is constantly adding metrics, tools and data points, in an effort to perfect it formula and adapt to ever-changing buyer/seller behavior. Whether we like it or not, by being a part of this platform, we have to realize that there is a system in place and that the only way to grow as a business and be favored by this system, is to understand its rules and what the system is trying to achieve. Fiverr is making huge strides in understanding and mapping out buyer behavior, which is a good thing for us sellers. But the most complicated part of Fiverr right now, is the system trying to evaluate seller performance on so many levels. OK so I kept talking about a really complex system, without being able to dive into as much details as I would like. I also mentioned that indicators are important, but I also didn't want to have to reply to dozen of messages telling me that "there's no way the system would measure X Frank, that's totally not cool!" But I think I can share this one theory that I have, that is also a really strong indicator to anyone who is willing to research their gigs and past performance. Unfortunately, this is only for Seller Plus members, as I will mention a tool that is only available to them. So here goes. Seller plus members are able to create special discount coupons, and then offer them to their past clients, in order to create more returning buyers and a stronger relationship between vendor/client. Now here comes the important part: You can't offer coupons willy-nilly. There are apparently some metrics that won't allow you to even see a past buyer in your list when trying to send coupons. And here's my theory: Since the list of past buyers available to you is based on the past 90 days, and since there is a visual indicator right there on the UI telling you that the system picked which buyers you get to see/send the coupons to, what if this is a good way to look into past buyers and figuring out what the system won't tell you: A) either which type of buyer was a good match for your selling profile or B) which past orders affected your buyer satisfaction rate. I am not in any way suggesting that you should rush on your coupons dashboard and try to look at that list to find out which buyers may have left a less than positive exit survey. That's not the case. I am simply saying that if Fiverr is trying to create great matches, and then it sort of/kind of tells you who wasn't a great match, maybe you can put the missing pieces together and see how you can improve moving forward. This has not been proven, nor have I discussed this with anyone on Fiverr. (I don't think I want to do that) I am bringing this up just to give you an example of what an existing indicator may be. Fiverr won't give you the formula, or a straight answer of how performance is calculated, but there are strong indicators peppers in throughout the UI telling you what Fiverr is looking for. Long post over. Welcome to Fiverr 3.1. As always, I am here to answer any questions and feel free to share your experiences! Thank you! 🎂
  2. Hi i am eligible for promoted gigs option. I started using it. But its costing me more than the revenue my gigs are generating from it. How to over come this problem. Is there any better strategy ?
  3. Hi yesterday i received add subscription option for my fiverr gigs. I want to ask that everybody gets add subscription option or its available to selective sellers. If its for selective sellers what do you think on which basis fiverr provides this option ? Repeat orders , Good performance ? Please drop your value able suggestions. Thanks in advance.
  4. I'm curious to know how to boost my Fiverr account ranking? I have been facing a huge downfall in my orders since last four months and worried about whether all these things are temporary or my ranking will get recovered after some time? Note: I have already replaced my old gigs with new but the problem is still there. Here is my account
  5. Hey guys, so recently I experienced quiet a big drop in my impressions. Usually 200-300 impressions than suddenly it started dropping, I thought at first okay not a lot of people are looking for product descriptions but this kept going. Even after SEOing the gig, it went up a bit but eventually never returned to where it was before and it keeps dropping up and down. one day 150, then 0 then 45 than 60 and so on.... One day im position 1-4 on page 1, the other day hidden on page 3-4, then position 12-16. I used to rank no.1 for product copy, somehow I went to page 2. idk how. Lately I also discovered something really really off. Whenever I am "online" and search in incognito for my gig with "online sellers" I am not able to find my gig in the search results. (See the video), contacted support with the same issue, no reply just yet. The Green dot showing online is there but when I filter for online sellers, I am not being shown even though I am connected to fiverr both on pc and phone. I am actively promoting my gig on social media, forums and fiverr, yet somehow fiverr keeps pushing me back. Can anyone explain me how this is supposed to work like that or what the bloody issue is? This is really frustrating as I was getting some serious gains and kept multiplying my revenues than this happened. 1446643944_ScreenRecording2022-03-29at8_47_10PM.mov
  6. Hi one of my gig shows recommended badge on it. When i try to click on recommended button it shows a message that : Based on quality, this Gig hasmore chances to outperform the competition in the same category. It Its the fiverr who is recommending my gig ? Can somebody explain it ?
  7. Hello Fiverr people, I'm Aich Ashiq and I'm a professional Graphic designer and level 1 seller on Fiverr. My all gig based on Mascot Logo and Cartoon Character Design. Suddenly I'm facing a problem like my gig impression going down day by day but click is good. I edit my gigs and research # tags and change it. I think my gig is perfect and I make it perfectly also I have some reviews also. I also try to activate online all time. But why my gig impression is not going up? Please help 🥺. Thanks all.
  8. Hi Everyone, I have been a secret lover of Fiverr for some time now and so I thought it wise to make a post to encourage or perhaps share some Tips with everyone especially the Newbies. The intention of this post is to help settle down some common misconceptions a lot of people have about Fiverr. I hope New sellers including some level sellers will go through the pains to read and perhaps learn a few things from this. Number 1: Read And Know About The Platform I notice that a lot of sellers work on Fiverr but actually don't know a thing about the platform. It is always a good practice to have a bit of knowledge about the industry you are going to work in. With Fiverr, this means reading its terms and conditions, community guidelines, etc. When you take the time to read about it, you will find it easier to last much longer on the platform. As you can see I'm a new seller but I never signed up without reading through the vision and mission of the platform is. Number 2: Don't Play Dodgy Over time, you will get to know that integrity does pay. This means being honest at all times. This could also mean not trying to manipulate the system, buyers, or anything. If you work honestly, you will have little to worry about. Number 3: Get Rid Of The “Ranking” Mentality Let this sink into everyone's head including mine. There is no such thing as “Ranking”. Maybe it did exist, but it doesn’t anymore. There is only performance metrics but no ranking. Anyone who claims to do this or do that to rank in 24 hours is simply just deceiving you. You must understand that Fiverr is a business and so they want to make sure only the best performers represent their company. If you don't reply to messages on time, or don't deliver on time and your stats get messed up, you shouldn't expect to “Rank” as someone who is working hard. It’s common sense. 4: Do More Work To Get Ahead Like I said, Fiverr is a business and they too have expenses. This means they need money. When you work on the platform, don't focus just on making money. Focus on supporting the platform. Give your clients the best. This makes them happy and comes back. If you want to get noticed, do your job and deliver more orders. This way, you will get pushed to the front. 5: It takes time Many new freelancers join the platform and immediately think they will start getting orders straight away. No ! it could take weeks and even months for you to get your first message and it could even take months for you to get your first order. If you don’t get orders within the first few weeks or months, try advertising yourself on other platforms or social media. 6: Avoid Over Editing Your Gigs The best practice is, always gather all of your information and materials and edit at once as well as publish at once. The more you edit, the more you pull out your gigs from search results. Leave the algorithm to gather more data about you rather than provoking your gigs all the time. 7: Only The Tough Succeed Fiverr is a race. In fact, it’s a marathon. This means many people start off being very enthusiastic but they give up along the way. This is why Fiverr has a system that gets to calculates the performance of each seller. It is only those who exercise patience and persistence that end up succeeding on the platform. If you join the platform and don’t get any orders, you become sad and leave the platform, the person who has been patient will definitely take your place. This means you have just helped another person move up the ladder. Only those who are patient make it on Fiverr. 8: Some Times Will Be Quiet If orders slow down, don’t worry. This is normal and it's called seasonality. You won't always get orders back to back as others do. Just be patient and don’t be tempted to touch your gig. 9: Don’ be jealous of other sellers. It is normal to feel pressured and jealous when you find your rival with 20 orders in the queue and you feel left out. Everyone has humble beginnings. They too were once like you. Simply learn from them to understand what makes them special and learn from them. You shouldn’t be competing with others. You should be focusing on working harder. 10: Average selling price Though this isn’t stated anywhere by Fiverr, the price of your gig can make a very huge difference. As I always say, Fiverr is a business and so they want more profit. A person with a higher order value will gain a better spot much more than a person with a $5 gig. Let us give a simple illustration. If seller A sells a logo for $50 and seller B sells a logo for $5, it will take seller B to sell 10X logos in order to bring in the same amount of revenue that seller A will bring in with just 1 sale. This means if Fiverr puts a lot of sellers with $5 gig on the first page, they will take a very long time to bring in the money that higher sellers would have brought in for the same spot.
  9. Greatings, I Edited my Gig about 20-25 days ago. After that Gig not showing in fiver search result. Yesterday hole day gig was in second page but today again vanished from search result. Expecting a better feedback from the experts.
  10. can someone tell me how long can it take to make decent amount on income / work that you can completely sustain yourself on fiverr, can someone please share his or her experience with me... i am really struggling here
  11. Well, in my case, when I got my first order. I was very surprised and excited. I made the order on time and successfully completed my first order. The client was also nice, I hope you'll get your first order very soon. Lesson i have learnt- Being patient is very must on Fiverr, don't be discouraged if you didn't get your first order yet. Just work on your craft and keep checking for new messages. I'll also get my first order after 40 days after I posted my gig. A little Tip- Use all the features and tools to post your gig, and also use pricing packages. Thanks -Inpaper
  12. How to start working on fiverr. How to make attractive gig?
  13. Morning Guys!! Let me introduce, we are a UI UX Designer who focuses on making food and beverages design prototypes of mobile apps and websites, If you have a restaurant or e-commerce business specifically for food and beverages, we can really make apps or websites design. It's guaranteed that your business profits will immediately skyrocket because the designs we make are very focused on the FnB section. so, what are you waiting for? Come'on guys! let's order quickly to get the best design touch on every screens. Hi Friends, This is What will you receive in our gig : User Friendly Design (trendy, fresh, catchy). Interactive Prototype. Source file. All assets. Style guide (if you need). Up to 3 screens. High resolution screens in PNG or JPG.
  14. I created my fiverr account last year and after two months I got my first the gig of finding Instagram influencer . But gig was banned after getting two orders, but I tried another gig of social media post and last day I got my 3rd order on post design which is a 20 dollar work. 😊. This is the gig of social media post. If you could suggest any changes it would be helpful https://www.fiverr.com/s2/f4ae909f09
  15. Hi comminute people, I am Suvra, A freelancer who worked on Fiverr last year. But recently decided to sell my service on the Fiverr again. Is it ok to work with my old Fiverr account? Also, I forget my varify my phone number and security question. Then how can I recover my old account? Regard Suvra
  16. Hi there, If you have low response time or fiverr gigs ranking is going down such as clicks. there are two reasons. 1. Your are not using online/offline status when online or offline Step1. Goto profile>settings Step 2: Set online/offline status 2. You are not sharing your business on social media. Start sharing gigs will permote your business.
  17. Hi, I am F A NIAB, from Bangladesh. I am a Digital marketer and NEW in Fiverr. I recently earned Certificates(Google) on Digital marketing. I want to increse my gigs impression and clicks which will result order. I need Expert suggessions. Thanks
  18. If anyone did not active his Fiverr profile less than one year regularly? Which is best for him? 1. Active regularly his itregular Fiverr profile. or 2. Delete his fiverr profile and create new Fiverr account. Please advise.
  19. How is it possible to get more orders at Fiverr? Those who get order a lot more would benefit a lot if they helped a little. We would be very helpful if you could share the tips for getting order. My Gig: https://www.fiverr.com/share/vy2pLW
  20. Hello everyone, my name is Bart and I started my fiverr freelancing career this week. I’m so excited! I have like 29 impressions and I was wondering how I can get that number higher, anyone that can help?
  21. I felt it too much. Every sellers one of dream achive thier level up badge. It is a crazy one😜. Then they got some positive mind about their works and improving bout their skills and remake thier bad habits😍. Fiverr level badge give those mainly. I got my Fiverr level badge September. but unfortunately i losted it next day with canceling order from my side. im busy that movement and i canceled that order . How ever i losted my badge. 😪i losted my competition order to much . it was 71% now i need to cover it with 1 month and to get again my badge. 🤨 Im working for my dream aganin and again. I updated my status with never give up🏅. I did 15+ Orders within one month and all my Orders i got with 5 star ⭐ rating with good reviews. my all works with 5 ⭐ works.I got My badge again This Octomber again🤘. Now im watchig to climb my next level 😍. I give you all sellers one thing from my life experience. Don't fell down. If you fell down you need to standup again. Don't worry Take time and stand up again.👊 Never Give Up!!!!!!!!🏅
  22. I want to change the category of this gig: https://www.fiverr.com/share/zyLlbo from data entry to email marketing as the later is more relevant. Can someone please guide me about this?
  23. This serious, professional social networking should not be ignored by individuals or businesses. Therefore, would you tell me Which is the best for gig promotion, LinkedIn or Twitter?
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