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  1. Hey gang! A disclaimer: The following post/article is not an official Fiverr statement. It’s a summary of my personal observations over how Fiverr works and I am sharing because I noticed that more and more sellers come here, stating that they “lost their ranking”, or claiming that their gigs are "all 5 stars" but they can't get any messages/sales. This is an effort to provide them with some answers and some food for thought. Hold up. Fiverr 3.1? I know you were probably expecting something a bit more dramatic, but this is not a brand new thesis. This is me revisiting my previous one, and updating it after seeing a few new things popping up and some previous assumptions being confirmed as either off-base or not as important as I previously thought. "Ha! I knew it, you were wrong!" Well actually no. Let me preface this by saying that I am revisiting my original thesis, not because it was proven wrong. In fact the core premise of my past article, still stands true. Fiverr favors performance, and is still trying to get a perfect match between buyers and sellers. So it's still about relevancy, performance and quality. The reason why I am revisiting the thesis is because I have stumbled upon new evidence that tell me there have been a few updates during the past two years. Not an overhaul mind you, but several "Quality of Life" updates and additions. Let's talk about indicators OK so we are all familiar with our profile's metrics. These are the actual metrics that Fiverr chose to reveal to us sellers in an attempt to provide us with some crucial performance indicators. This is actually the original system Fiverr put into place back in the "2.0" era, when it needed to be able to qualify sellers and update SERP dynamically. Fiverr 1.0 only had the thumbs up/down rating system and other than the actual level sellers and the occasional reporting/flagging by buyers for inappropriate behavior, Fiverr had very little to go on when it came to understanding who was a good freelancer and who wasn't. So it would make sense for a seller at any given time, to just look at them and go: "I must say, I am doing a jolly good job! Let me pat myself on the back before I deliver this order and get my 5.0 star review!" Right? Wrong. Two systems colliding As you can probably guess, Fiverr grew even more. And what usually happens when a company grows this much and at a certain rate, its initial systems are no longer able to keep up with growth pains that come up. So a new system was put into place. It didn't replace the old system, but it is working alongside it, in an effort to help Fiverr understand performance. This new system is essentially there to give more data points to Fiverr and help qualify certain actions. That new system started off with the "buyer satisfaction rate". That's not an unfamiliar term nowadays, as Fiverr employees started actually talking about this openly for the past year or so. I talked about this on my previous article, but now it's not just a rumor or the ramblings of a mad man, Fiverr is actually talking about this, thus confirming part of my thesis. There is a formula in place that makes sure the system get valuable information on whether a seller is performing well or not. So what's new? Well, that buyer satisfaction formula is apparently more extensive now, and a lot more complicated. Furthermore, there are now two different systems in place, working towards the same goal. One system is there to determine whether or not your profile is in good standing and then there's a different system in place that actually grades your gigs individually. (the average Fiverr seller's reaction when they hear of a new performance rating system) Now before you start grabbing your pitchforks, let me explain why that is potentially a good thing. First of all, I have been rather vocal about how this new system -no matter how imperfect it may be- is at least allowing for the possibility of recovery. So when a seller's performance slips, it just takes some time after which you are back in the game. It's a more forgiving system altogether, or it seems as it was designed to allow for more margins of error. But let's get back on track. The two systems are not fully aligned. Seems like the profile performance metrics are refreshed on a 60-day window, whereas the gig's performance metrics are calculated on a 90-day window. I don't know why that is, but a good guess would be that they are just stacking different systems on top of the old build so they can't just nuke previous choices that used to make sense 4 years ago. I am taking a deep dive into the macro-economy of the system, in an attempt to help de-mystify the issues I see popping up on the forum on a daily basis. People come here and complain that things are A-OK with their clients and reviews, but they either lost promoted gigs eligibility or their gigs are not "ranking" the same anymore. (notice the overdramatic air quotes when I mention ranking) Fiverr's systems are opaque. That's by design. So I understand that it's frustrating. But on the other hand, I have been here since 2013, where things were less complicated and you could simply piece things together by landing the right CS agent on your support ticket. And let me tell you: people used to game the living crap out of the old system. (Me after realizing public reviews are now worthless) Which is basically why Fiverr constantly makes changes. Reviews were exploited -people still to this day pressure their buyers for positive reviews-, the number of sellers exploded since 2019, and Fiverr constantly expanding across more verticals. Fiverr is trying to come up with a legitimate way to understand two main things: • Buyer behavior • Seller performance But how can one improve if the metrics are not opaque? This is where this whole "indicators" business comes in. We need to look at what the system is telling us. Stop focusing on what the system is not telling you. That was a big part of my original thesis that people focused on and tried to debunk/discredit it. I talked about speed and gave some specific examples of indicators that Fiverr has subtly left there for us to see, and people were very keen on rejecting them outright. On this update I chose not to focus on the indicators as much, as a lot of people were focusing on whether or not they existed and/or utilized by the system. Instead I want to focus on the bigger picture, and some good practices for sellers on Fiverr in 2022. This may be a good place however to brag about how I was right when I said that Fiverr likes speed and favors sellers who respond quickly. As since I made that claim in my previous article, Fiverr actually came forward with the "order response rate" which actually shows you if you responded fast enough when a new order was submitted. (me after Fiverr updated the seller's dashboard proving half of my assumptions to be RIGHT) What does this all mean for us sellers? That's a legitimate question. 1) Well first of all you need to understand that looking at your dashboard metrics and getting 5.0 star reviews from your buyers, is not giving you the whole picture anymore. (It's still important that you keep those metrics as close to perfect as possible, and not getting negative reviews should be the absolute baseline.) 2) It is also important to understand that the "Buyer satisfaction rate" dates back 90 days, so it's a delayed view on your performance. 3) It is also my understanding if multiple orders don't go that great during the same 90-day window, they stack up, meaning things will not improve for your gig's standing until at least one of them is removed from that rolling window. 4) Fiverr no longer looks for just amazing web developers, cool logo designers and Pulitzer-worthy writers when evaluating performance. In fact, Fiverr is not equipped to understand if you are delivering a high quality design or a photo-copy of mashed potatoes. Fiverr is looking for great facilitators. As a seller you should be focusing on your buyer's experience overall as much as you do on your actual craft. 5) The promoted gigs feature is not as simple as I initially suspected it to be. It's actually part of this new complex system that Fiverr has set up, as it is being fed with your gig's performance numbers constantly, in order to only promote the best gigs out there. It is also intertwined with the actual system that understands if you are relevant to what people are searching for. So when you lose eligibility and can no longer promote a gig you used to be able to promote, this is an indicator of a "buyer satisfaction rate" slip-up, most likely on a gig performance level. By then of course it's too late to act upon it, but it is an indicator nonetheless. 6) Relevancy is calculated using a more complicated formula now. ASP (average selling price) on your gigs, is also now being calculated when determining where your gig is placed on search results, past performance matters more and is actually used to project future outcomes when Fiverr matches you with buyers, and this new Fiverr briefs feature is also trying to guide buyer's behavior and eliminate the need to search altogether. 7) I noticed that the "returning buyer" metric is not just a nifty little animated badge you get on your profile to serve as a trust signal toward your prospects. It is actually a brand new metric that Fiverr uses to calculate performance. I was initially super-annoyed by it, as I am a Pro seller who has a higher barrier of entry due to pricing alone, so when I realized that Fiverr was valuing return buyers, I'm not going to lie, it felt like it was game-over for me. But I did try to assess the situation and when it became apparent to me that it's a brand new metric that Fiverr will use to evaluate me, I pivoted and adjusted my gig strategy to compensate and stay relevant. (me going back to the drawing board every time there's an algorithm update) I have a birthday cake to go to, turning 41 today, so I will try to sum things up and give you some things to think about. Fiverr is not a perfect system, nor does it try to be a fair system. (more on that on a future post) It is doing its best to evaluate millions of gigs and hundreds of thousands of active sellers, to make sure it creates a perfect match to buyers that have their credit card at hand, ready to spend money. It is constantly adding metrics, tools and data points, in an effort to perfect it formula and adapt to ever-changing buyer/seller behavior. Whether we like it or not, by being a part of this platform, we have to realize that there is a system in place and that the only way to grow as a business and be favored by this system, is to understand its rules and what the system is trying to achieve. Fiverr is making huge strides in understanding and mapping out buyer behavior, which is a good thing for us sellers. But the most complicated part of Fiverr right now, is the system trying to evaluate seller performance on so many levels. OK so I kept talking about a really complex system, without being able to dive into as much details as I would like. I also mentioned that indicators are important, but I also didn't want to have to reply to dozen of messages telling me that "there's no way the system would measure X Frank, that's totally not cool!" But I think I can share this one theory that I have, that is also a really strong indicator to anyone who is willing to research their gigs and past performance. Unfortunately, this is only for Seller Plus members, as I will mention a tool that is only available to them. So here goes. Seller plus members are able to create special discount coupons, and then offer them to their past clients, in order to create more returning buyers and a stronger relationship between vendor/client. Now here comes the important part: You can't offer coupons willy-nilly. There are apparently some metrics that won't allow you to even see a past buyer in your list when trying to send coupons. And here's my theory: Since the list of past buyers available to you is based on the past 90 days, and since there is a visual indicator right there on the UI telling you that the system picked which buyers you get to see/send the coupons to, what if this is a good way to look into past buyers and figuring out what the system won't tell you: A) either which type of buyer was a good match for your selling profile or B) which past orders affected your buyer satisfaction rate. I am not in any way suggesting that you should rush on your coupons dashboard and try to look at that list to find out which buyers may have left a less than positive exit survey. That's not the case. I am simply saying that if Fiverr is trying to create great matches, and then it sort of/kind of tells you who wasn't a great match, maybe you can put the missing pieces together and see how you can improve moving forward. This has not been proven, nor have I discussed this with anyone on Fiverr. (I don't think I want to do that) I am bringing this up just to give you an example of what an existing indicator may be. Fiverr won't give you the formula, or a straight answer of how performance is calculated, but there are strong indicators peppers in throughout the UI telling you what Fiverr is looking for. Long post over. Welcome to Fiverr 3.1. As always, I am here to answer any questions and feel free to share your experiences! Thank you! 🎂
  2. I have used many times fiverr promoted feature. But last month, I got good result and and huge benefit to use this feature. So everyone try to use this best CPC. Thanks Abdul Kaium Shop Analysis and Marketing Specialist
  3. I noticed some errors in my gig image and I will like to change it. Can I change it without it affecting my fiverr gig ranking and account?
  4. Hi i deactivated fiverr watermark for my gigs but it still shows on my my delivered projects to my clients. One of my client is asking to provide a file without fiverr water mark before approving the delivery. I deactivated fiverr water mark from gigs section but still water mark shows on my delivery. I don,t know what to do now. Please drop your value able suggestions. Thanks in advance.
  5. Hi All i hope every one is fine and in good mood.Friends Which is more important on the gig graphics or verbal. Waiting for all your responses. Thanks Alot
  6. ahmed_c00

    My Gigs

    Hello, everyone, it's me again. I wanted to know your opinion about my gigs pricing, thumbnails, and description because I think that I am using them wrongly and thanks 🙂 my profile My Profile ^_^
  7. There are some steps to get impressions, clicks , & order also on your specific gig 1) Title focus in title (should be small & meaningable sense of your title) put the keyword according to your feild and put a rough word with it i will design custom websites from scratch design website is a keyword but i put a rough word in it these type of title goes up and provide you best impressions on your gig Target is most important partt of your gig in which feild you targeted 2) Category selection 3) Keywords 4) Description In your description title keyword must be add 2 to 3 times and that make a prefect line using of that keyword 5)Images should be attractive (712x 430) 6)Add video 7)portfolio pdf your gig will get impressions, clicks,& orders also 🙂 you can check my 1 week impressions & click using this technique. Kind Regards, Pixels_360
  8. Hello guys, My gig has over 180 positive reviews and it was ranked into the first page and first line. Suddenly yesterday my gig rank fall. And it's not even visible into the first 20 pages of the search results. It never happend to me before. I'm worried about what happen suddenly. My gig has over 20k impressions in last 15 days with the avg of 800+ impressions a day. And today i got only 100 impressions and i think it'll go down more. Do you guys have any idea why this happen and how i can recover it! NB: On of my another gig was also in the first page and 2nd line. That was also fall and showing into the last page of the search result, where those gigs has no reviews but i have over 50 reviews on that gig! Even all of my gig is not promotable. It was performing promoted gig properly before the gig ranked. But after the rank fall i see All of the gig showing "Not Promotable" and "This Gig will start promoting once it’s back to being promotable." Image attached. Please help me guys 🥺
  9. My gig is now in First page..What can I do for getting order apart from that buyer request and gig promotion in social networking sites.. If you are an expert can you please suggest me, Thanks
  10. I am in a very difficult situation, that is, my gig stays in the rank for 15-20 days and again loses the rank for 3 months. How can I solve this problem?
  11. Scrolling through the gigs dashboard I noticed that many sellers with 1 and 2 levels works for the lowest price. So what the sense of getting these levels? Can anybody tell me why?
  12. Does deleting Gigs have any sort of negative impact to the seller and his statistics?
  13. Hello There, I'm brand new to Fiverr, I published my first gig but there were not any impression/clicks yet. Can you see my profile or gig? How can I grow my fiverr gigs? Waiting for your response.
  14. I was Public a gig few month ago! I have completed 10 orders in that gig and got 5 star reviews with tips in all of them but still the gig is not ranking! In that case, what should I do? Thank You. N.B: I am a Level 1 Seller! .I got the first job from the buyer request! And that 1st client of mine gave me 10 jobs
  15. First of all, I think it is definitely good invested time to carefully design your gig. A good gig should stand out by a professional look and some sort of uniqueness. A professional look is essential because it can already distinguish your service among all others that look rather untrustworthy and shady — and on Fiverr, you will find a lot of those. So make sure that you only provide relevant and clear information in your gig description and your profile as well. Furthermore, it can be useful to answer common questions in the FAQ section of your gig. Thus, customers are aware of every detail around your service upfront. And moreover, a nice profile picture of yourself will also work like a charm — people like to know who they work with.
  16. Hello guys, please i need some tips on how to rank my gig to first page so i can collect more orders
  17. Will you please tell me why my gigs are going down day by day. From many days my gigs are no going well.
  18. Hey guys, Even though I'm honestly a newbie on this platform, I think I got something that can help others (perhaps newbies too) understand this platform a bit better ...and maybe stop blaming Fiverr's staff in most of the situations. I have analyzed my gigs and noticed an interesting pattern, which proofs Frank's (the author of Fiverr 3.0 article) thesis about resilience of gigs in this new (well, not so new now) system. You see, every time I had a decrease in performance, which usually happens after one of the events, such as: Canceled order Rejecting a buyer from ordering (basically saying "I don't offer such services, please find someone else". There is always a chance of a buyer who doesn't really address what you offer, no matter how fully you describe your services) Delivering late (a lot of people noticed a slight decrease in performance after receiving a "12 hours left" notification Several revisions before the delivery - the impressions would fall down to like 50% for a couple of days, maybe a week or so, after which there would be a slight increasing vector, which would hit the max daily impressions number again. This pattern goes on and on, so it's kinda promising for those who suddenly get a decrease in statistics and wonder why is that and what to do further. Yes, bug situations on Fiverr occur from time to time, but most of the time you can see what brought you to the sales decrease, if you think about it just for a while. So yeah, I can tell that this system actually works smooth. One interesting thing, perhaps, is that my position in the search doesn't follow these patterns. I may fall down and up for (I guess) other different reasons, following a different timeline (60 and 90 day performance thesis, read "Fiverr 3.1") I'm sorry if my expressions are a bit obscure, as I still have to work on my English. In any case, I hope that clarified the whole picture and actually helped you!
  19. Hope all are doing well. For a long time, My gig doesn't found anywhere. also I didn't get new client message or new order. How can I get rank my gig? Please suggested me what can I do now. Thank you!
  20. Hi Everyone, It's been 6 years of journey in Fiverr. But I have a suggestion that may be helpful for sellers. I noticed that sometimes buyers buy gigs without contacting or understanding the project details. They don't see the gig details properly so the amount of work with payment differ a lot. At that time the only way for sellers is to cancel the job. But if you cancel the rating of Order completion will be decreased a lot that affects seller level. My suggestion is to please include a facility for the seller to accept/reject the task whenever a buyer purchases without contact. So both seller and buyer can understand about the task can be complete or not. I hope this will be very helpful for sellers to maintain level. Thank you
  21. For me, it's been like rollercoster ride, sometimes things will go by your way and sometimes they don't. When I first started freelancing on Fiverr, I didn't get my first order from around 2 months and I was feeling hopeless that will I get any order? Then a client approached me through my gig. I was feeling happy, I did my best on the project and the client was satisfied with my work in a run. Then I was hoping for next order, but it took a lot of time. I was amature that time, so I started doing a lot of research on Fiverr, reading a lot of Articles on fiverr community, started answering and asking questions on Fiverr forumm, then I got to know How to use Buyer Request properly, So then I also started to send Buyer request on a daily basis. But there was no response from the other side and one day a client responded and I got the 2nd order from buyer request, I completed the project. So now I am getting orders from gigs and buyer requests. One time, a client liked my work so much, that he give me a tip, so that was some kind of good experience. And there was a time when a client come again and ask for one more order. I enjoy my work, I am artist and I'll love to draw and paint. So working by doing what I love is a wonderful feeling for me, yes it take efforts, yes I have to work on my skills daily. cause working on your skills and doing projects is the core of Fiverr platform. We all once an amature, but as time passes and as we don't give up on our passion, hustling to be better, we all become more than amature. And that's what make this journey of Fiverr a roller coster. Thankyou- INPAPER😄
  22. Hello, How do I increase sales of my Gigs?
  23. Hello everybody! Help me please in such question — I’ve got One level and suddenly views and clicks of my profile and gigs went down. I have 5 star rating and very good reviews. What’s happened? Thanks for support!
  24. Hi Community, Hope you are well, I am abdeljabare and have been providing video editing services on Fiverr for the last three years. One of my gig (short videos) was in "promoted gigs" and I was generating a lot of income from it. But today a sudden message comes that "Your Gigs cannot be promoted right now. We'll notify you as soon as this changes. " The big problem is when they stopet promoted gig option, the gig is denied as the screen show i got 0 clicks all the month one more thing, I contact the support many times please if anyone know the solution??? Regards: abdeljabare
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