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Everything posted by frank_d

  1. Hey there @corsogr All of the volunteer moderators have stopped moderating ever since I made my post about it. We still carry the badge and technically still have the permissions needed to intervene if necessary, but all the moderation now is on the 3 hired mods. If your observation is about an incident that happened before the “blip”, and you have concerns that one of the seller mods has shown bias, please let me know and we can discuss it. But for the past weeks, I can guarantee you -plus share mod log if needed as proof- that the sellers who carry the badge have done absolutely no moderating. That being said, I thought you were a forum expert. Which tells me that you should know that moderators are just glorified referees. Referees can’t play favorites. We are still human beings, we like and dislike people, views and subjects. But when moving topics, hiding comments or resolving flags, none of us ever demonstrated bias. At least to the best of my knowledge.
  2. Only Matt can answer that question.
  3. I haven’t participated in either as far as I can recall, so your assumption is more broad than accurate.
  4. Jumping on this thread, as it is rare to find threads that promote helpful conversation. I had a call last week with Matt about the forum. It was really helpful to talk to him, and try to see what his POV is. He knows about all of the issues, he is actively trying to think about some solutions. This will take time. In the meantime, let me just clarify something about the badges and how I understand the situation: There are three key metrics on the forum thus far. The badges we all know and love hate, the reputation score and a third one that has yet to be implemented. The badges are a very superficial gamification mechanism, to drive forum participation. The reputation score is what actually lets people know whether you are contributing or not. And the third metric cannot be discussed yet, as I can't say I fully understand it just yet. 🙂
  5. One of the paid mods chose to delete your reply. Based on a flag from a forum member. it had nothing to do with my reply. That being said: I tried to subtly nudge you to rephrase, but you deliberately chose to add a disclaimer whilst keeping the phrase intact. the issue was with your phrasing. Adding a disclaimer doesn’t do what you think it does. As for the “a message has been sent” remark, my response would be “let me know when it is also received and read”. 🙂
  6. You may want to rephrase that @corsogr as it may seem like you are part of the Administration team and have insights in the matter, even though you are not and you don't. Other than Matt, no one else was a part of the decision making process or was included in the migration in order to be able to offer such insights.
  7. @maitasun I am not trying to play detective here. I know for a fact that as a creative, or simply as a person who needs to check that the world is a fair place, it stings every time I see someone trying to take shortcuts or trick people. But -even though it took me several years- I now know better than to try to bring justice to the world. If I can help them, good. If not, then I just move along. It's not worth my time to deal with people who don't know better and don't want to learn, for that matter. Chances are, brands of that caliber won't hire that type of seller, regardless of price. @deisgnheros what you claim or don't claim, is ultimately something you need to deal with. However, as a mod on this forum, I will take action if you continue to threaten other members.
  8. I think you should tag @mjensen415 on this. As for my 2 cents: a reddit style downvote button would cause chaos on this forum as it currently stands. I could see a point reduction tool granted to mods, same as the ability to reward good replies. (we already have the latter) If used wisely, it could be used as a tool to deter spammers and nonsense posters. But even then, I’m not so sure to be honest.
  9. Thank you for tagging me in @maitasun hi there @takmelius! yes to answer your question, Fiverr Pro sellers and their gigs are vetted by Fiverr staff. Not only that but if I edit my gig, or change the samples on my portfolio, it triggers a new manual check. Furthermore we need to consult with the Fiverr Pro editorial team before opening a new gig, to ensure our offering is legitimate and compelling. Hope this answers your question!
  10. That is extremely odd, and I now fully understand your frustration. Again, I am a volunteer on the forum, and I can only help in regards to why your posts kept getting flagged by our members. I wish there was something more I could do for you, but only Fiverr CS can help you with your ticket.
  11. I seriously doubt that, based on my personal experience with Fiverr CS over the span of 8 years and the amount you mentioned. If they refunded you, then there was definitely no covering up of anything. They won't clue you in on any other actions they may end up taking.
  12. I am a volunteer mod, correct. But I am not the one handling flags, nor I am dealing with your report in any way. (you addressed me as if I am no longer responding to you, but this is the very first time I am talking to you) You can just leave their username out, easy-peasy. If naming and shaming was allowed, we would have 100s of posts everyday where people would want to drag their competition through the mud. Hence this rule. Report the seller to Customer support, and have them deal with the alleged scammer.
  13. I think you are mistaking me for a Fiverr employee, or official? I also didn't joke at all, my reply was dead serious. This is the Fiverr forum. If you want to post here, you need to abide by its rules. So while you can share your story, you MUST leave the user's name out of it. I didn't hide your post personally, I don't know your story, I was trying to be helpful. I am also going to let this thinly veiled threat you just made, slide right off. 😉
  14. Hi there! I am sorry you had such a rough experience on Fiverr. However, naming and shaming is not allowed, no matter what your story is. Please take a moment to read our community's standards here: https://www.fiverr.com/community/standards Contact Customer Support, report the seller who delivered your project and get your money back if you haven't already. Thank you. P.S. @miiila your post had a trigger sentence, but I think you managed to figure out what it was. 😉 P.P.S. It takes a while to get used to the new way of doing things, the previous moderation team hasn't been informed that we can now act on flags. The new moderation team, apparently works during business hours. So... 🤷‍♂️
  15. @midnightmawile I am here if you need help with an issue on the forum platform. thank you @vickiespencer for the mention.
  16. Oh man, I am all over the place today! 🤦‍♂️ sorry @wp_kid !
  17. Excellent question @miiila let me tag @wp_kid in for this one.
  18. Anna and Sue are very much active mods regardless of whether or not they choose to post on the forum or not. I wasn’t aware there was a clause that dictated that mods need to actively post on the forum. I can look into it for you if it helps. as for transparency when moderating I overshare all the time, but the direction coming from the admins is to not share mod actions.
  19. Hey @vibronx who are these mods you are referring to? I am genuinely curious as I talk to the active mods all day, and to the best of my knowledge aside from the mods we all know, there are no hidden mods.
  20. Hey @milos_siena and welcome to the forum. please read the OP’s question carefully. if the requirements were filled out, that means the order is now active and the timer has started. Not delivering on time means the seller will take a hit on their “on time delivery” metric. Cancelling will most likely mean they will take a hit on “order completion”. Yes, contacting CS and posting an order update are the only two things the OP can do at this point.
  21. Hey @ahmad4055 and welcome to the forum. Please take a minute to watch this very helpful webinar: https://www.fiverr.com/content/promoted-gigs-webinar That's what really helped me understand how this feature works and how to bid. Also, from personal experience, let me tell you that once you set up your first promotion, you need to be patient and leave it be for at least 10-14 days. Editing settings and changing the bid amount, will only restart" the system and it will delay any positive results. Best of luck!
  22. Hi there @Lena Those requirements are for a seller to become eligible for TRS promotion. The promotion itself is a manual process, based on several metrics and criteria. @nidushani Being active on the forum has nothing to do with achieving TRS status.
  23. It's a migration issue, you are not being blocked. 🙂
  24. To the best of my knowledge -I researched this platform on my own time, I was never onboarded- the tools that exist are to prevent this sort of thing from spiraling. So no need for more active moderation, when people don't go crazy over imaginary points and levels to begin with. Also please be patient as a major change will be revealed, hopefully soon.
  25. That is correct @catwriter Forum users need to voice their concerns to the administration team. Posting on the "forum feedback" section of the forum is a great place to start. The tools seem to be there, for some more meaningful moderation, so we need to have a discussion as to what sort of community everyone wants. I have voiced my vision and concerns numerous times, I think everyone who wants to be a part of this community should do the same.
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