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What do you do if a client asked to communicate outside the platform?


yehiaossama1
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You just tell him/her it is forbidden to do so and that it may get him/her banned, and if he insists you flag/block him/her.

In my experience all of the users that were immediately trying to communicate outside Fiverr (and insisted in doing so)  were scammers looking for some gullible seller to steal money from them.

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Try to reply politely to the buyer answering that, "it isn't allowed on fiverr to communicate personally. It's opposite to the rules. And with due respect I am informing that I can't do this. If you need something please tell me here at fiverr inbox." Hope he'll understand that. I faced this kind of situations many times, but after telling this most of the buyers haven't requested to contact out of fiverr anymore.

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  • 6 months later...
3 hours ago, johngonzalez954 said:

A "buyer" is asking fo my discord.

  • To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
  • The above is from the Terms of Service at the bottom of the Fiverr main page.
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5 hours ago, johngonzalez954 said:

It says that it can explain the details here on fiverr, but that he can on discord   

If he can explain details on Discord but not on Fiverr, it's very possible that he wants to scam you, ask you to do something illegal, or both. Politely inform the buyer that you're only able to communicate with them through Fiverr, and if that doesn't work for them, you're truly sorry, but you can't help them.

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  • 4 weeks later...

At first I tell them about fiverr rules about communicating outside. I try to make them understand that we can discuss here on fiverr and it's better for both of us. If the buyer understand me then it's good, if he doesn't then i don't reply or chat with him/her anymore. 

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  • 4 months later...

I'm new to Fiverr, and of course I ran into this too. A client sent me a message (in Fiverr) to text them to Telegram. And there is no way to reply to Fiverr anymore. What should I do? Foolishly, I already texted them to Telegram, but after reading everything here I texted that this is against the TOS of Fiverr. Am I a criminal now? 🥺 Please, help 😭

Screenshot_20220901-143538.png

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