jaden_barton

The issue here is the lack of transparency. We can control every other metric on the level system EXCEPT for the success score. Yet it is the one that negatively affects so many sellers on the platform. Fiverr has been boasting about their new improvement in regards to 'transparency' with the new level system but they forgot to fix transparency. Why does the review system even exist if the success score dictates everything about the gig?

Once again, another daily reminder that the lack of transparency with the Success Score sucks. Fiverr has recently been boasting about their transparency with the new levels system but forgot to fix the most important thing...transparency.....

Just your daily reminder that Fiverr's lack of transparency with the Success Score sucks. Check back tomorrow for another reminder. This is coming from someone with only 5 star reviews and majority of these orders getting tips. Thanks fiverr team...what a joke.

Why not? Is it against ToS?

I do tradeshow graphic design and I've had a lot of success with image one (the graphic that says brilliant). But my analytics suggest that my listing may not be grabbing enough attention. I'm considering switching to one of the other 3 graphics. Thoughts, Comments, Banter? Throw it all down below. Of course, all these are projects I have worked on. I've linked my gig for reference https://www.fiverr.com/jaden_barton/design-your-tradeshow-booth

Literally could not agree more on your 'value for money' Point. I have had orders where the buyers told me they loved the process, loved the final results and were extremely happy with the results. But they left me a 4/5 star review on the 'value for money' rating.....Buyers agree to our price, and then can really hurt our metrics just because they thought it was expensive after the fact.....

Hi All! I design large format graphics. The best file type for my business is vector PDF or AI files. However, when I deliver files, my customers can download the PDF's without accepting the delivery. They could technically take the files, cancel the order and I would lose the business while they have the files they should have paid me for. I was hoping the watermarks fiverr applies work, but they only put water marks on JPG's TIFF's PNG's and other similar formats. Yes, its against fiverr's terms of service for a buyer to do that, but no system is in place, stopping sleezy buyers from taking my work and not paying me. Not to mention this also hurts my ratings. Often, my customers download the files, don't hit 'accept' and they never get the prompt to give me a review... It would also be frustrating to deliver Screenshots with the *quote* "delivery' and then they are just screenshots and my customers have to reach out to me to get the actual files for delivery? What happens if I'm unavailable for a client in a different time zone and I can't give them their files. This seems so backwards to me. The more I work on fiverr, the more up work seems like the better site....I reached out to support for recommendations and of course they have not responded in over 48 hours. Any tips on how to protect yourself but give the clients a good experience when delivering PDF's?

I had a dip in my impressions and clicks/orders yesterday the 11th. it might be daylight savings.

I understand that there are rules for requesting certain outcomes with reviews. But I am referring more to responding appropriately to reviews left by customers.

Is there any way at all to see the buyers review before I leave a review of my own? Let me preface: as someone who values integrity and strives to provide exceptional service, giving honest reviews to my customers is a top priority for me. Recently, I've encountered a situation where I received a one-star review, and I'm eager to respond appropriately. After the fact, I've noticed that I'm unable to view the buyer's review before leaving my own, see screenshot. I believe that blindly saying "Thank you for your order" in response to a one-star review doesn't adequately address the situation and could make me look unprofessional. Is there any way at all to see the buyers review before I leave a review of my own? I'm keen on engaging with my customers in a professional and empathetic manner, similar to how one might respond on platforms like Google Reviews. I believe in acknowledging any shortcomings and expressing genuine apologies when necessary, but I cannot do that if I don't see the buyers feedback. It's almost like Fiverr is holding us sellers hostage to give buyers reviews. Thank you in advance for any assistance or suggestions.