- 0
cancellation Buyer cancels 2 hours after placing an order
-
Topics
-
- 12 replies
- 95 views
-
- 1 reply
- 21 views
-
Question: Unable to Contact to fiverr support
By haider_kha, in Starter Questions
- Awaiting best answer
- 0 votes
- 1 answer
-
- 3 replies
- 59 views
-
- 11 replies
- 170 views
-
Question
gajuseidi
Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.
Link to comment
Share on other sites
20 answers to this question
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now