Profession

[Kesha]

3 hours ago, filipdevaere said:

@Kesha Can you have a look at my problem? I cannot select my profession from the list.

Hey there @filipdevaere! Thanks for your patience as I worked to find an answer for you.

If you’re eligible for a certain profession, it will appear on the drop-down menu unless the profession is already listed on your professions’ page. 

If the profession you are looking for doesn’t appear in the drop-down, check the “Drafts” tab for the profession we already created for you that you can edit and submit. You can also delete it to make the profession available again for selection in the drop-down menu to start the process from scratch.

Please note that the dropdown menu will not display professions you’re not currently eligible for (based on your existing Gigs).

Hope this helps!

[marykipper]

Yes I too have been invited. however, after reading this thread I will probably hold back until the Webinar. Plus its not available to clients until the end of July anyway.

[Kesha]

3 hours ago, rabihumakhan said:

I have been selected as one of the seller to add my 'profession' but when I click on the notification, it says 'something went wrong'. Is it because I am doing it from my cellphone or there's something else I failed to know? 

Hi! This must be a glitch (darn Androids, right 🤪 lol) Try refreshing the page and if it continues to not work, please reach out to Customer Support for personalized help. 

[mandyzines]

So, the algorithm isn't even reading/indexing titles and tags of my gigs correctly right now. How is this going to be any different? 

Edited June 10 by mandyzines

[mandyzines]

4 minutes ago, marykipper said:

Yes I too have been invited. however, after reading this thread I will probably hold back until the Webinar. Plus its not available to clients until the end of July anyway.

it's like a MS Windows update: wait for all of the bugs to be discovered by other people that way you're not impacted, then consider it at a later date. Some of the major bugs haven't even been worked out with the established system, so I don't know if I'd hold my breath.

Edited June 10 by mandyzines

[Kesha]

2 hours ago, visualstudios said:

I filled all the requirements. Then they demand a photo of my face. 

I'm representing an agency. I'm not one person. Why invite me to a feature I can't use unless I'm an individual, as Fiverr knows perfectly well I'm not?

Hey @visualstudios! Being an agency presents a unique situation, but it is still possible to use the professions feature. Please reach out to CS and they will be able to walk you through how to navigate the identification step as an agency. 

[wp_kid]

1 hour ago, katakatica said:

app wasn't letting me open the camera

Same, then I tried with my browser and got a restriction 😑

 

[katakatica]

4 minutes ago, wp_kid said:

Same, then I tried with my browser and got a restriction 😑

 

At least it looks more like a glitch?

I do realise now that my camera app did take the photos horizontally instead of vertically, so that could be a cause? But if it's happening to more of us... 

I'm going to say it here: if this is a bug, it's close to inexcusable. Yes, it's an easy fix with CS (they were able to help me) but if the first round of verification is just broken, it's just not OK.

I also got mixed signals from the site - on the main page everything was fine,  but if I clicked on the verification link again (before CS got back to me) I was told I'm already restricted....

I'm good now but it definitely scared me a lot. 

[wp_kid]

The process was too quick. It seems like some program did the photo verification, and I think the program failed to match my ID photo with the real-time selfie. I assume it's a glitch. I've opened a support ticket and I'm very worried about this. 😑

 

[warisalijoiya]

I just had the same problem and lost my account but CS are talking robots. 
its real heartbreaking that i lost my 6 year old top rated account. 
Really sad. Has anyone got it fixed?

 

On 4/30/2024 at 3:01 PM, bluescorpion121 said:

I’m having the same issue. Absolutely awful customer service. No help at all, useless information. I made a mistake with my address as I moved and my ID is in the mail with the new address instead of my old one. I was hoping to actually use this service and have it be a source of income for me and I think it’s unfair to users that make a mistake by accident. I can’t appeal it or anything and I think that is egregious for artists who make a genuine mistake. 

On 6/10/2024 at 4:11 PM, katakatica said:

CS helped me sort this out - you'll likely be asked to verify it again. It went through okay the second time for me so it might just be a glitch (or the photos need to be a certain way / etc.)

 I did notice that the app wasn't letting me open the camera the first time so it might just be bugged. 

How did you got the second chance to upload the documents?

On 6/10/2024 at 6:02 PM, wp_kid said:

The process was too quick. It seems like some program did the photo verification, and I think the program failed to match my ID photo with the real-time selfie. I assume it's a glitch. I've opened a support ticket and I'm very worried about this. 😑

I got their reply but they just tike a robot but hope it goes well with your case. 

[visualstudios]

33 minutes ago, Kesha said:

Being an agency presents a unique situation, but it is still possible to use the professions feature. Please reach out to CS and they will be able to walk you through how to navigate the identification step as an agency. 

Thank you, will do!

[katakatica]

On 6/10/2024 at 6:06 PM, warisalijoiya said:

How did you got the second chance to upload the documents?

Completely fine. CS (I think) reset the link so I had to go back to professions and just try it again and it went through okay. I made sure to take the photos so that they are right side up (not sure if that's an issue though..) 

[vovkaslovesnyy]

2 hours ago, mateusbl said:

If the app requires to allow camera and the smartphone to not show this option (Looks like the Fiverr app do not have option to camera) What you can do is when you scan the qr code in the app, click in the 3 dots above and click in "Open the link via Browse", login again and you will be able to open the camera via browse.

I've just verified myself, and the issue is with the app. DO NOT VERIFY YOURSELF IN THE APP.

When you open the verification page (it will be shown in Fiverr App), click three dots as recommended above, "Open in Browser", then three dots again, "Open in Chrome." (I use Android). 

It took me 1 minute and a couple of new gray hair 🤣

But I couldn't fall asleep without passing verification or ruining my account 😁

Edited June 10 by vovkaslovesnyy

[warisalijoiya]

40 minutes ago, katakatica said:

At least it looks more like a glitch?

I do realise now that my camera app did take the photos horizontally instead of vertically, so that could be a cause? But if it's happening to more of us... 

I'm going to say it here: if this is a bug, it's close to inexcusable. Yes, it's an easy fix with CS (they were able to help me) but if the first round of verification is just broken, it's just not OK.

I also got mixed signals from the site - on the main page everything was fine,  but if I clicked on the verification link again (before CS got back to me) I was told I'm already restricted....

I'm good now but it definitely scared me a lot. 

Hey - How did you get it fixed?

I have been told that I won't be able to get my account.

[katakatica]

2 minutes ago, warisalijoiya said:

Hey - How did you get it fixed?

I have been told that I won't be able to get my account.

That's so strange- they just reset it for me... Maybe there was something else wrong? 

4 minutes ago, vovkaslovesnyy said:

I've just verified myself, and the issue is with the app. DO NOT VERIFY YOURSELF IN THE APP.

When you open the verification page (it will be shown in Fiverr App), click three dots as recommended above, "Open in Browser", then three dots again, "Open in Chrome." (I use Android). 

It took me 1 minute and a couple of new gray hair 🤣

But I couldn't fall asleep without passing verification or ruining my account 😁

I did it in the browser both times - but the app was broken for me (as in the photo app would never come up) so maybe there's something weird going on in both places...? 

But in the end the second time was okay for me (in my browser) so at least some of us can sleep calmly...

[warisalijoiya]

Just now, katakatica said:

That's so strange- they just reset it for me... Maybe there was something else wrong? 

I did it in the browser both times - but the app was broken for me (as in the photo app would never come up) so maybe there's something weird going on in both places...? 

But in the end the second time was okay for me (in my browser) so at least some of us can sleep calmly...

Yeah but i was not given another chance - just lost a TRS account - need to think about my future now.

[seo_stuff]

Its done!

[rasel3465]

It's done!

[rapidtech1898v2]

Hello - is there any way to use instead of an image of my face my company logo?
(as i use it in my profile so far without problems)

[sunboatrecords]

@Kesha May I suggest two things?

 

1. A complete preview function.

2. A master profile with your main title that branches out into different niches. For instance, I am an audio engineer (that professional description is currently unavailable). Then, we could have different segments that highlight specialties with descriptions and portfolio projects. For instance, sound designer, restoration specialist, music mixing and mastering engineer etc. What is currently available is fine but, perhaps, that would be more convenient.

 

---> Also, I was initially unable to complete the verification process by following the instructions after scanning the QR code. The reason for this is that the camera icon was unresponsive. I had to do what others described and click the 3 dots on the top right and go to "Open in browser".

 

In any case, I managed to add my first profession successfully.

 

Ps. One more thing, the thumbnail that shows in the success score breakdown menu does not work. I see the gig thumbnails for the rest and, this one looks broken.

Edited June 11 by sunboatrecords

[mitanimation]

Hello, after receiving this notification, I came to the authentication section while completing the necessary steps. I took my ID with my camera and uploaded it, then he asked me to take a selfie. After withdrawing that, my account was closed within a second. And now I can't get a response to my emails. Isn't this nonsense?

 

[mitanimation]

@KeshaDo you have any information about this situation?

[carineb]

2nd try! 🤬
At your own risk...

[Kesha]

57 minutes ago, mitanimation said:

Hello, after receiving this notification, I came to the authentication section while completing the necessary steps. I took my ID with my camera and uploaded it, then he asked me to take a selfie. After withdrawing that, my account was closed within a second. And now I can't get a response to my emails. Isn't this nonsense?

 

Hi there! Sorry, this happened. We are currently looking into this issue with the relevant team! I would recommend opening a ticket with Customer Support so they can provide some direct assistance to you. 

[Kesha]

5 hours ago, sunboatrecords said:

@Kesha May I suggest two things?

 

1. A complete preview function.

2. A master profile with your main title that branches out into different niches. For instance, I am an audio engineer (that professional description is currently unavailable). Then, we could have different segments that highlight specialties with descriptions and portfolio projects. For instance, sound designer, restoration specialist, music mixing and mastering engineer etc. What is currently available is fine but, perhaps, that would be more convenient.

 

---> Also, I was initially unable to complete the verification process by following the instructions after scanning the QR code. The reason for this is that the camera icon was unresponsive. I had to do what others described and click the 3 dots on the top right and go to "Open in browser".

 

In any case, I managed to add my first profession successfully.

 

Ps. One more thing, the thumbnail that shows in the success score breakdown menu does not work. I see the gig thumbnails for the rest and, this one looks broken.

Thank you so much for this feedback! I have passed it along to the product team for consideration as we work to iron out any kinks within this new feature. 😊