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tahahussain52 started following sunboatrecords
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DO NOT CAUSE ANY FRICTION WITH THE CLIENTS. They hire you to “take the pain away”. They have a problem and, you are hired to solve it. So, avoid causing the client any type of suffering after they hire you. I choose my words very carefully. This may seem odd but, it goes down to an existential level. Think about it. As for the rest, I agree with the people above.
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Learn to say NO – Detect the red flags
sunboatrecords replied to filipdevaere's topic in Tips from Sellers
@filipdevaere There is something mesmerizing about this level of honesty. I think it's the air of integrity that it creates. However, I do not believe that it is sustainable on online platforms without a feature such as 'Request to order'. -
Deal with rude customers? What would you have done? :(
sunboatrecords replied to martinacaraffa's topic in Lounge
@martinacaraffa, I am sorry to read about this negative experience. Consider it a baptism of sorts. Make sure to read the resources posted above by @imagination7413 and other useful topics on the forums. You will learn a lot. A tip from me: consider adding a photo of yourself in your gig galleries or thumbnails. Clients appreciate seeing who they’re hiring, as it creates a more personable experience. Best of luck with your freelancing journey, and raise your prices when you have built your profile. This alone will repel a good amount of bad prospects. Warm regards, Spyros.- 7 replies
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Launching Live Music and Audio Services?
sunboatrecords replied to scottwaltonvo's topic in Music & Audio
@scottwaltonvo From what I understand, you create a gig under the "Music & Audio" category, and then you go to "Live Music & Audio Services." Within this, there are three types of services you can offer: live performance, production, and recording services. You also have the option to specify the city where you work. This seems similar to the live photography gigs that were introduced a few months ago. I believe that essentially, we show up and deliver our services on-site or perhaps, we can allow clients to come to us. I would also be really interested in knowing how we should operate to meet Fiverr's ToS. -
@mateusbl Thank you for bringing this up. The system for extensions and revisions can definitely be abused. In my experience, when this happens, I simply choose not to work with those clients again. I also believe that frequent extensions and revisions can negatively impact the success score of a gig, though this is just an informed guess. I was a buyer before I was a seller and, I longed to get the e-mail that X has delivered your order. Most of the time, people who abuse the extension feature are middlemen that wait for approval from someone higher in the corporate ladder, etc. Just my two cents ^^
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No messages from new customers from this Monday
sunboatrecords replied to ageuroconsultin's topic in My Fiverr Experience
@ageuroconsultin, You are on the second page for me in Business Plans. Your impressions must be fine. However, I believe that most clients use the search feature. They don't navigate through the menu. Sometimes we receive 5 messages per hour, others, 1 message per day. As for promoted gigs, there is a chance that higher level sellers are picked before you. Check the impressions and, you will see if it is working. Hope this helps! Best, Spyros. -
ABUSIVE LANGUAGE BY THE BUYER ON FIVERR
sunboatrecords replied to nidashaikh9's topic in My Fiverr Experience
This is shameful. It probably went undetected. Make sure to alert customer support, your success manager — if applicable and, let's try the Fiverr staff that is here on the forum like @Kesha, @Lena, @milos_siena. Let's see what happens. And @nidashaikh9, I am sorry to see all this abuse with foul language and metaphysical threats. I hope this is resolved, and the user gets banned for good. -
You complete hundreds of orders, offering exceptional deliverables and a seamless experience for your clients.
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pmrajani started following sunboatrecords
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A phishing attempt, most probably. All transactions are handled by the platform, so such prompts are irrelevant anyway. On top of that, we are not allowed to share personal contact details unless it is something that is absolutely essential for the completion of an order. Even in that case, it should only be shared within the order page. I suggest that you get acquainted with Fiverr's terms of service before you do anything that will jeopardize your potential future on the platform.
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Hey @zaheer_abbas37, you cannot force a client to be responsive or leave a review. The only thing you can do is to gently nudge them by sending a message. Everything else is up to them. And, do not overdo it as you may annoy them. Perhaps, a message per day is enough. Additionally, you cannot ask for a 5 star review or a good review or whatever. It is against the terms of service. What you can do is ask for a review in general without pushing the buyer towards any direction. And, are you serious about Fiverr? Do you want some feedback? Change your display picture to the one that you have here on the forums. And, also, I notice that your name on Fiverr proper is "Ms Offic Expert" which is misspelled by the way. Put Zaheer or Zaheer Abbas there. The way these two things look right now is hurting your potential. Best, Spyros.
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desmond_aubery started following sunboatrecords
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Fiverr promoted Gigs - request for advice
sunboatrecords replied to desmond_aubery's topic in Lounge
@desmond_aubery Promoted gigs is a useful feature that increases the traffic to your gigs. I personally have an average of 10 times of what I spend on it. Since we are talking about promotions and marketing. Are you open to some feedback? You may want to upgrade your gig video. The audio is distorted and noisy, and the presentation is not in a professional environment. And also, I see that you mention your website in the description, which I was unable to open. Important: Fiverr prohibits the exchange of personal contact information and, posting your business website is against the ToS unless it is whitelisted and points back to Fiverr. This can bag you a warning. There is a list of approved URLs for portfolios which you can find here: https://help.fiverr.com/hc/en-us/articles/360011421218-Gig-policies Warm regards, Spyros.- 8 replies
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I'm also from Khorinis. Unbelievable. My introduction was Gothic II. III stood out as my favorite by far. Remember how buggy it was when it came out? I also delved into Risen but struggled with Elex. It's disappointing they didn't continue the series past Gothic III. There's a remake of the first game in progress, but my experience trying it on Steam didn't capture the Gothic essence. Looking back, I wish I had more time to immerse myself in games like these. They demand significant leisure time, which I now have much less of.
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Balancing Client Satisfaction and Professional Boundaries
sunboatrecords replied to manuelmarino's topic in Tips from Sellers
First, I really appreciate the time you took to create a forum post for the ages. Through this, I hope we can help others in the future and express ourselves effectively. For this reason, I will be completely candid and speak with the best interests of future sellers at heart. --- Currently, I have a perfect success score of 10, which allows me some leeway for a hiccup, whether that is a cancellation, an order gone wrong, a 1-star review, or anything else. Given this, I would uphold what is fair and inform the client that they are scope creeping and have changed the order requirements. Of course, I would do this in the nicest way possible. Then, I would assess the amount of work needed and send a gig extra to cover the additional effort. In your example of a commercial, business people are generally understanding. They would most likely accept the gig extra, and we could move on. However, if their communication deteriorates, I would refer to the terms offered in the gig and the initial offer and proceed from there. To date, I have only had two cancellations, both initiated by me. So, I am not very experienced with conflict. I have heard stories of experienced sellers who hit a wall with a client and keep delivering the initial project repeatedly. I am unsure if this is within the ToS, and I would definitely check with CS and my SM before doing anything drastic like that. --- Then there is scenario B. Someone might not have a perfect success score. Maybe it's a 6 or 5, or they have half a review and are still building their profile. Would they risk their shaky footing on the platform or their dream of becoming a full-time freelancer for a couple of hours of work? The office chair at the dead-end boring job is always there, 9-5, every day. At this point, you have to see the bigger picture. Despite my faults, I have a good sense of that. Many times, I offered more than what was ordered when I was building my profile. This was out of fear—not fear of conflict or a bad review, but fear of what a negative outcome would mean for my life. This is why a freelancer must have multiple streams of income, so our footing is always steady. Don't forget that we travel this path to be independent.- 10 replies
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