amnaarshad171

FIRST ISSUE: From the introduction of this new system in mid-February, I have received over 190 five-star reviews. I have a conversion rate of 80%, which is better than 99% of sellers in my sub-category. My last negative review was 11 months ago. ZERO order cancellation, Amazing Upsells, 100% On-time delivery, 100% response My return client score is 99, with a 20% tip frequency. I communicate so well with my clients that they usually select all 14 options when writing a five-star review. My team and I always respond within 5-10 minutes. All revisions and deliveries are completed within 6-12 hours. Our clients frequently express their satisfaction with comments like "I love the design," "I like it," "it is amazing," and "OMG." Despite these positive metrics, my Success Score has remained at 4 from day one. This seems to be a clear glitch. SECOND ISSUE: I have over 228 completed orders in the Year 2024 but my New orders count is ZERO, now this is a clear Glitch (see attached) THIRD ISSUE: I'm having an issue with my Average Selling Price, it is over $70 when I calculate it and it is visible to my Success Manager but on my End it $42. I added this 10 months ago and @fiverrsuppport has been working on it for the last 10 Months and couldn't resolve this issue. Conclusions: Fiverr has so many issues out of which we can see 4-5 in our profile and their technical team cannot resolve the issue or they don't take this like an urgent matter. It is a point of Frustration for me after dealing with Fiverr Customer Support for months and I couldn't find Fiverr Customer Support helpful in these cases. I hope these issues get resolved soon.@Lena

@Lena Can you have a look at this and ask the specific team to review the issue? Its been over a month since this issue was raised and still no one from the Fiverr Staff team has reviewed it.

Since the introduction of this new system in mid-February, I have received over 190 five-star reviews. I have a conversion rate of 80%, which is better than 99% of sellers in my sub-category. My last negative review was 11 months ago. My return client score is 99, with a 20% tip frequency. I communicate so well with my clients that they usually select all 14 options when writing a five-star review. My team and I always respond within 5-10 minutes. All revisions and deliveries are completed within 6-12 hours. Our clients frequently express their satisfaction with comments like "I love the design," "I like it," "it is amazing," and "OMG." Despite these positive metrics, my Success Score has remained at 4 from day one. This seems to be a clear glitch.

@Lena any updates?

Thanks @vickieito @vickiespencer @smartdezigns @filipdevaere @swaybur123 @hrk_designerz for reading the post and sharing your thoughts and support 🙂

@Lena There must be a point to be patient. 48 hours now and still no feedback, the ticket is now live for around 6-7 days and whenever I ask them to rank me back to my place or about the compensation for all that amount, they just ignore those points and replies me with just templated based message. If they just tell me that we are looking into this and this matter will take 2-3 days then I will never disturb them before 3 days time. I have been much polite but just imagine that you were getting orders of around $500-800/day and now getting nothing, how does that sounds and you have been pushed to the 20th pages in ranking instead of your 2nd page, I can understand but each day is a big loss for me. I have recovered my account now, my gig is live but still I need two important things; -My ranking back -and the compensation for the amount being hacked I hope you can understand my frustration here

Hi! I'm Amna, recently my Fiverr account was hacked. The hacker changed the phone number, changed the payment method, made a withdrawal of around $2700 and then he removed the payment methods and left the account as it was. -I contact Fiverr customer support but they are taking this issue very carelessly. The last response from their team was around 24-30 hours ago. -Fiverr customer support temporarily blocked the activities of my account. After 24-30 hours of that hack attack, I was able to recover the phone number, change the password, took all the precautionary measures. Now when I request them to reopen my account activity since I was in proper ranking and with the effort of last 6 months + 600 review in the last 6 months I was on the top listing. Now my account is on hold for the last 3 days which is disastrously for my rankings, stats and everything. -I'm unable to message my previous client, -I'm unable to see my gig anywhere., -Gigs are in denied, --I'm no where in listing, But Fiverr customer support is ignoring everything. I mentioned them that I have recovered everything you can allow the access so I can start working on Fiverr again. -The third issue is that, I have mentioned Fiverr customer support around 7-8 times that the payment was taken by hacker into a new payoneer account and it has nothing to do with my payoneer account and obviously payoneer customer support will do nothing in this case. But I still received around 7-8 times a copied template from customer support that "the funds are taken from your account into your payoneer account and cannot be reversed and contact customer support", Are they serious, I'm mentioning it again and again that the amount is withdrawn by the hacker in his account not mine. I still contacted Payoneer support around 2-3 times and every time a different agent told me that, nothing was initiated in your account so they can not recover it and obviously how they can recover it when it was gone from my Fiverr account. -The Fiverr need to compensate for the complete amount that was taken after breaching their security levels and it is Fiverr's responsibility to provide a secure and hacker free platform. And one more thing is that you need to improve your customer support, a reply in such critical case taking around 24-30 hours and still no updates, this is unacceptable. The ticket number is: #10521233 Thank you!