sunboatrecords

@manuelmarino You use Cubase. We are practically brothers 😄 Congrats on being featured!

The reason is that I prefer being the captain of my own boat. Here's a picture of that:

Do not attempt to do anything. This is considered manipulation. It is against the ToS and can bag you a warning. If you think that this review is so hurtful to your business, do not work with that client again. Cut your losses and move on.

I believe that you were too biased. The client was clearly an admirer of birds, and he merely tried to inform you that a hawk flew off in his area. He just made a spelling error. Now, not only did you miss out on making the big monies but also, the opportunity to watch a glorious hawk in flight.

I am sorry that you had such a negative experience in your beginning on Fiverr. You can fix this by bringing clients from elsewhere to purchase your gig here. You only have three reviews. If you receive, let's say, another 10 five-star reviews, your profile will look a lot different. Fiverr is one of the biggest marketplaces on the planet. It's not something that a freelancer can ignore. As for the rest, unfortunately, we have to learn some lessons the hard way. Best regards, Spyros.

Hello Mandy! As far as I know, there is no such thing. If the delivery is full and sound, it boosts your stats.

Congratulations on your new beginning. Please blur out usernames as posting them on the forum is not permitted. And some friendly advice: try to improve your English. You can use a tool like Grammarly or ChatGPT to help you. This will aid in providing a good experience for your clients. I am referring to: “Your website server so slow can faces many problem”. Good luck with this order and I wish you many more to come.

@deeba12345 The client may be oblivious to the fact that this is not permitted — especially, if they are brand new to the platform. You have to inform them that it is against the Terms of Service and ask them to continue the conversation or whatever business within the platform. If they insist, you can report them and move on with your life.

@visualstudios What is this sorcery?

Do you have an invitation for seller plus? A success manager can help you navigate whatever is holding you back.

@proshanto777, it is probably a coincidence. You may have received some negative private feedback at the same time. Since you are still able to promote your gig, things can't be that grim!

Your answer lies in this. Let them know what's going on and how things work on the platform. If everything fails, send a cancellation request and/or contact customer support. That would be a great feature. Also, consider joining Seller Plus if you are given the chance. The 'Request to Order' feature can save you all this headache.

It is slower over the holidays, so sellers that rely on volume can be affected considerably. But, if you have returning clients and your average per order is on the higher end, you will be fine.

There must be an option at the resolution center. It's on the bottom right of the order page. I have never used it, so I could be wrong.

@mtt_harrison, If you accept their cancellation request, you lose all that and the payment. On top of that, they may be able to leave a review, if you delivered the product. Try to negotiate with them. You have the right to decline the cancellation request, if the service was provided as promised. There is an option to provide a partial refund as well. In any case, try to discuss the project with your clients thoroughly before accepting an order (if possible). Alternatively, there is a feature called 'Request to Order' that is available to Seller Plus members. This turns direct orders off and requires buyers to talk to the seller before placing an order. I am one of the least experienced sellers when it comes to cancellations as I only have 1 in hundreds of orders but, I hope that this helps. Spyros.

@oymusafir I suspect that you received a warning for misusing the delivery button. Would you like to describe what happened exactly? Others might learn from it.

That's the whole point. You are attracting slavers by overpromising and offering unlimited revisions. Who is going to 'test' somebody for $12 and then, demand to cancel the order? Did you deliver? Did they get your work for free? Are you aware that in many parts of the world you can barely buy some street food for that price? The point is to attract people that appreciate your skills and want to work with you. There are plenty of good threads on how the algorithm works. The bad stats will roll off in 3-6 months - I am not sure how long it takes. In the meantime, try to deliver amazing work and customer service to your repeat buyers (if any) and/or bring some business to your Fiverr profile from elsewhere.

@vid_value, here's my opinion – I am just another seller. I looked at your profile and main gig. You should change your English fluency to Fluent. Some of your wordings are awkward for native speakers. You should hire a native speaker to proofread your gig and profile. Maybe somebody who is just starting out on the platform and is willing to give you a bargain. Your gigs are fairly well-written. I did not like the 24/7 availability claim or the vague promise that you can fulfill the 'uncompromised vision of the client' through your premium package. Unlimited revisions have to go as well. I think it is this attitude that got you in trouble with the algorithm. Always underpromise and overdeliver. Never the opposite. And let's say you made $20, $40 bucks or whatever with that little order that saw your visibility plummet. Was it worth it? Hope this helps a bit, Spyros.

I am very sorry for your loss, @vickieito. Such things are beyond words. I wish you and your kids endless strength and courage to move forward.

Sometimes, these are the best paydays as well. Some clients are willing to pay good money for a very quick turnaround. However, express delivery also entails being immediately available for revisions. Imagine if you deliver one of these orders at nighttime. Then, it can turn into a horror story.

Welcome back to the platform! I have 0 experience with pausing and resuming business here, but this does not seem to be the issue for you. You are a level 0 seller with 5 reviews. You need to build your portfolio of reviews to appear credible on the platform. It doesn't really matter who you are. At this stage, the only thing that you can do is to have an impeccable profile with great samples of work AND very competitive pricing. You have to give clients a reason to go with you. Hope this helps. Best of luck, Spyros.

That's the only reason to have it on, with a message explaining that you are out of the office and your business hours. Anything else seems redundant to me.

They have three 1-star and one 2-star reviews in the past month. The two-star review is from a buyer that is claiming that they broke ToS. @mathisha_m, you have to be honest with yourself and see how you can improve. Otherwise, it may be super hard to make a comeback.

You need to wait until the bad stats roll-off from your account. I believe that this can take up to 6 months at the current time. It used to be 3 months. I see that you already have 4 4-star reviews and 1 1-star review in just 26 orders. Your overall rating is 4.7 which is the minimum rating on Fiverr at the current time. This is far from ideal. You need to take a deep dive and see what you can improve. Communication is usually the problem. Other than that, do your absolute best with whatever orders you are getting and ask the clients to leave a review – but not what kind of a review, that is against the Terms of Service. And last but not least, learn from this experience, so it doesn't repeat itself in the future!

There is no way around building credibility on the platform. It has to be earned the hard way. As for the clicks, if you are getting impressions but no clicks, that means that your thumbnail can be improved.