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rapidtech1898v2

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Everything posted by rapidtech1898v2

  1. rapidtech1898v2
    I have to try to ignore all of this somehow, otherwise I'll become even more paranoid about my customers... Even my longterm customers which i have a long time - cause you never know...
  2. rapidtech1898v2
    Sure - when we don´t have an answer - its allways the private reviews. What else should it be when we have no idea what the real reason is - more or less its the same like the scrore would be diced instead Of course, with a high score you can feel safe and believe that you are doing everything perfectly. But that is more an illusion than reality... believe me... Cause when you get downscored you have at the end no idea why and who is the rotten apple in your customer basket. And thats the frustrating part of this system. At the end you come to the conclusion its absolutely not in your hands - when a customer give a bad private review and put the axe in your back.
  3. rapidtech1898v2
    deleted
  4. rapidtech1898v2
    which internal metrics these are?
  5. rapidtech1898v2
    I ignore my sucess score
  6. rapidtech1898v2
    As i buyer i can only say i dislike absolutely this overwhelming review centric behaviour from this platform. As i seller i heard from several buyers that this several reviews are getting massively on their nerves - they want just get a got delivery for the request and thats it... I think this is going in a completely wrong direction for sellers and buyers.
  7. rapidtech1898v2
    It seems the complete platform is going nuts currently Today my sucess score changed 3 times from 7 to 6 and now again to 7 Gigs are showing sometimes a "-" and sometimes a value between "-" and 8 And the best thing is i haven´t done anything today (no orders, no approvals, no reviews, nothing). It could be funny if this score would be irrelevant for me... 😏
  8. rapidtech1898v2
    Glad to hear that this intransparent system is also a miracle for the customer service. Doesn´t help us at the end - but is somehow a mental relief The only thing i would like to have is a clear statement how the metic is calculated in detail. I don´t know why this is such a mistery.
  9. rapidtech1898v2
    thx a lot for your response but why so complicated: . This score will also take into account any negative indicators that the client had a bad experience or was unsatisfied with the delivery. Why not simply call it by the name. Its all about the private hidden customer review. (cause i have no cancellations or disputes)
  10. rapidtech1898v2
    Its simply the private reviews
  11. rapidtech1898v2
    This are all many and nice words - but at the end what can i do about the metrics and i am still not sure for example regarding the following impacts: When understand it correct this negative impacts only is the result from private customer feedback and nothing else. Is this correct? So the single only thing i can do is to try to get better private feedbacks. Is this correct? Or are these impacts influenced from something else also?
  12. rapidtech1898v2
    For sure it will disrupt completely the seller market on this platform. Maybe this is the intention of Fiverr - but it has nothing to do with feedback or metrics or to give more transparency to the system When you have some sneaky dishonest customers - you have no chance. Your metric will drop and at the worst you will drop to level 0. No success manager or whoever else can give you any guidance what to do against that. They can smile at your face all the time - but at the end put the ax in your back. And you even have more or less no chance to know who is the faulty apple in your basket. For sure everybody with a 10 can shine now - but dont forget this can change very fast - and you are NOT able to do anything against it.
  13. rapidtech1898v2
    I will check my sucess score very strictly - and when it drops i will avoid this customers in the future which i did the latest orders. Cause then its obvious that they have given a not optimal private feedback. And they should then try to find another seller for their stuff. Am i allowed to confrontate a buyer with that and tell him that due that i will not do any business with him in the future again? Or is this also against TOS? Often buyers came to me again with small changes - but i also will not do this for them in the future.
  14. rapidtech1898v2
    Are this stats updated every day or every month?
  15. rapidtech1898v2
    Thats completely crazy... 🤪 1826 orders with 1490 clients and a 4.9 rating But lets start to work on your metrics... 😂
  16. rapidtech1898v2
    I have absolutely no idea what i should do now with this feedback? I have over 40 orders - all reviews are 5 stars - no any problems in any way. So all this stuff is coming from the private reviews? Or is this something else? I would like to improve but i have no idea were i should put my focus...
  17. rapidtech1898v2
    What does this mean in the end? So this is all about the private reviews i can´t see from the customers or is there anything else about this metric? With the public reviews i only have 5 stars straight - and i don´t know of any conficts at the order. So what does this mean?
  18. rapidtech1898v2
    Absolutely crazy what is going on here when i read trough this thread - at the end there are only confused buyers and sellers... I even could live with the new system - but only when it would be counted for all sellers. Now we have the situation that some "lucky" beta-testers are seeing there average rating going down step by step. Even they are allways at risk to get some warnings for TOS violations cause when they are asking their customers what they could do better in the future so their clients are fully satisfied with their service. And the other "unlucky" not beta-testers are in the meantime able to strenghten there 5-star average rating... Thats not only crazy - thats completely unfair.
  19. rapidtech1898v2
    You lucky one...
  20. rapidtech1898v2
    A clarification from Fiverr regarding this would be really great. At least the customers should KNOW what to do when they WANT to give a maximum perfect review to a seller... Should be no mysterious riddle to them - and in the moment it seems like that to me.
  21. rapidtech1898v2
    Hello - i recently bought the seller Plus membership - In earlirer times there was a dedicated contact person from Fiverer for this service. Is this not any longe the case? KR, Max
  22. rapidtech1898v2
    why do you know that 4.5 isthe new review system? How is this 4.5 calculated from which input?
  23. rapidtech1898v2
    Its still not clear how the new system is working. There are 2 emoties to choose and a free text. So how are the stars now calculated for the 3 positions in the review? - Seller communication level - Recommend to a friend - Service as described (with the new system i never get the fully 5 stars - but allways the seller communication is at 4 - none of my customer was able to explain that to me what happened or what he has choosen so its a 4 for communication) The tell ME verbally my communication is more than perfect and at the end i get 4 from 5 stars for it - not bad either but i only want to know the REASON It seems to be a (well hidden) miracle.
  24. rapidtech1898v2
    I am not only a seller - i am also a buyer. I simply want to know what i have to do - so a seller get a maximum rating from me. Its still unclear for me. When i gave 2 excellent votings and a short text that i am fully happy with the delivery i expect that the seller will get 5 stars. So far as i see it now that is not the case and the seller only gets 4 or 4.5. stars in the system - and this is simply what i would like to get clarified.
  25. rapidtech1898v2
    They only thing i want to know: How can a buyer give a 5 star rating to a seller now?
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