Update: Addressing new level system questions and feedback

[exdesigns]

[donnovan86]

Again I'll just sorry. I'll just refer to one question here that was, asked, following what I've mentioned, previously about cancellations. It's not related to this webinar, so we are not going to talk about it, more thoroughly. But when I spoke about not canceling orders for personal taste, I meant that if it's the only reason for cancellation, then we do not cancel. If you see cancellations of orders that were done because of personal taste, it's probably because there were also other reasons that merit a cancellation, And I'll close that, discussion. Yeah, Ben. Go ahead.            - Now this is interesting

 

It's very important for us to share that unlike previous time where the level system was running on metrics sixty days backwards, here, we're taking a wider perspective. So the performance is limp on time spans that are a bit wider, and there's a reason to it. We want to avoid situations where specific coincidental, orders or experiences of buyers that do not necessarily reflect the quality of the sellers do not affect you in maybe losing your level - Non response lol

3 minutes ago, newsmike said:

At this point the most transparent thing Fiverr could do is issue a statement that says, "We're doing this because we want to, there is nothing you can do to change it, so either accept it, or flake right off."  

 

I mean, they are pretty much saying that, more or less. Although in a more refined, non-direct way. But we all know that's what they mean here. I see why people are mad and unhappy, why some want to quit the platform, yet realistically despite all the outrage, all what's happening is we receive reasons behind their decision and not solutions to our ideas.  So honestly, aside from repairing some bugs, offering some extra time to people that are close to demotion ..I don't see any changes being made. I think this is the final review/level system we'll have for a while, a few years maybe. 

Edited February 20 by donnovan86

[newsmike]

7 minutes ago, donnovan86 said:

Again I'll just sorry. I'll just refer to one question here that was, asked, following what I've mentioned, previously about cancellations. It's not related to this webinar, so we are not going to talk about it, more thoroughly. But when I spoke about not canceling orders for personal taste, I meant that if it's the only reason for cancellation, then we do not cancel. If you see cancellations of orders that were done because of personal taste, it's probably because there were also other reasons that merit a cancellation, And I'll close that, discussion. Yeah, Ben. Go ahead.            - Now this is interesting

 

It's very important for us to share that unlike previous time where the level system was running on metrics sixty days backwards, here, we're taking a wider perspective. So the performance is limp on time spans that are a bit wider, and there's a reason to it. We want to avoid situations where specific coincidental, orders or experiences of buyers that do not necessarily reflect the quality of the sellers do not affect you in maybe losing your level - Non response lol

I mean, they are pretty much saying that, more or less. Although in a more refined, non-direct way. But we all know that's what they mean here. 

 

I realize that the transcript has been posted, but here's the video from Tel Aviv:

 

Edited February 20 by newsmike

[rawque_gulia]

4 minutes ago, donnovan86 said:

they are pretty much saying that, more or less. Although in a more refined, non-direct way. But we all know that's what they mean here.

I mean, we, as sellers, came here to work in a professional workplace and serve clients — not to play puzzle games with Fiverr officials. If they have something to say, they should say it directly and write it in the terms and official articles.

They're just repeatedly saying that we're considering a "wide time frame"...how much wider? 2 years? 5 years? 70 years? At least, we were previously aware that our levels were considering 60 days, but now.....literally no info. Likewise, no info on other factors as well. What about "location inconsistency"......If I plan a trip every 15 days, will I get a warning? Any confirmation? No.....literally no! Fiverr is just keeping everyone in the dark.

[voicedbyken]

Watched the entire webinar and got nothing out of it that we didn't already know.

 

36 minutes of my life I will never get back...

 

Thanks Fiverr

Edited February 20 by voicedbyken

[emmaki]

I am just scanning (sorry for the walls of text everyone, but I can't be bothered to edit that transcript properly!) and in the Q&A section was this little gremlin:

Quote

First of all, if the gig is, is working and see traffic and see orders, maybe it won't be a smart idea to pause it because eventually, it gives you, it gives you food on the table.

So.... never have vacations or breaks if you are successful. Got it. 

[emmaki]

@ran_success, sorry to tag you again but I posted a transcript of one of the webinars a few posts up from this one and we're now talking about it, so you and the team might like to read the following discussion. 

[emmaki]

 

Quote

Yes, so as you, some of you may already saw seen and, Mikey also explained that, the the success score is divided into six different key areas, and maybe, after this answer, I will share something in this regard. So one of the key areas that we're flagging is value for money, and here sellers are being measured by the value that they provide to their customers. We also know that now with the new review system, you can have you can see that the third question of the review system pertaining specifically for the value for money. A vast research that we've conducted, throughout, the years, shows that high value for money scores given to sellers by buyers are strong indicators for the quality of the sellers and for also for a positive experience of buyers. So if we flag this as a positive key area, maybe it's an indication that a slight price increase might be in place. And why I say slight? Because pricing is a very delicate, subject that affects a lot of the things in your performance. And when you do, decide to raise the prices, you should do that very cautiously. For managed sellers, if you want more, about what do we mean by caution, please, advise your CSMs. But, again, I want to emphasize that pricing has a lot of effects on other metrics and other, things that are related to your performance. And you when you raise the prices, you need to do this wisely. If the key area is flagged for negative reasons, we recommend thinking of, treating your buyers with extra care and maybe show them the value for what you for what they paid for. Maybe explain more the behind the scenes of what you do. Go into the bits and bytes of the processes. Show them the the maybe you're contemplating between some tracks for the project, reflect it to the buyers, engage them into the project in a way that they will understand the the difficulties or not maybe difficulties. Difficulties is not the right word, but maybe the, the processes that you take to complete a project. Here it's important for us to share that we hear the feedback about value for money that was given to us mostly about the review system. And although our data clearly shows that there's no correlation to the price of the order, and, the value for money is a stable predictor in all parameters, we still, listen, and we're considering other variations for this question in the review system. We can share more than that in that, in this, stage, but once we know more, we'll share it with, with sellers.

On value for money (summarized by ChatGPT):
 

• - Success score comprises six key areas, including "value for money."
• - "Value for money" is assessed through customer reviews and is a crucial indicator of seller quality and buyer satisfaction.
• - Positive scores may justify cautious price increases, while negative feedback suggests enhancing buyer value perception.
• - Pricing strategies should be carefully considered due to their broad impact on performance metrics.
• - Seller engagement and transparency with buyers are recommended for improving perceived value.
• - Feedback on the review system's "value for money" question is under review, with potential adjustments ahead.
• - More updates will be provided to sellers as developments occur.

This does not seem to match up with direct seller experience...

[imtiazgfx]

5 minutes ago, voicedbyken said:

Watched the entire webinar and got nothing out of it that we didn't already know.

 

36 minutes of my life I will never get back...

 

Thanks Fiverr

Did they uploaded it somewhere?

[exdesigns]

1 minute ago, imtiazgfx said:

Did they uploaded it somewhere?

You can attend the next webinar 

Thursday, February 22 - 11:00 am EST →

https://www.fiverr.com/cp/new-level-system-webinars

[uk1000]

5 minutes ago, rawque_gulia said:

They're just repeatedly saying that we're considering a "wide time frame"...how much wider? 2 years? 5 years? 70 years? At least, we were previously aware that our levels were considering 60 days, but now.....literally no info.

This post mentioned it:

Quote

To achieve this, we're testing changes in how public ratings are calculated. In order to present a more realistic view of your performance and service, scores will take into account ratings from the last 2 years, instead of lifetime ratings.

Whether it will stay on "2 years" or if some tests might be for other amounts of time it's not clear.

[voicedbyken]

1 minute ago, imtiazgfx said:

Did they uploaded it somewhere?

@emmaki  provided the following download link Google Drive - Virus scan warning  disregard the warning

[dmasma90]

1 hour ago, leonormiserol said:

I also received that email, I am level 2, rolled to level 0 with the new system

Congratulations 💖💖

God Bless you !

[emmaki]

It looks like 2 years of stuff is taken into account but you have 30 days' grace from when your stats (start) to fall, presumably on a rolling basis like the current system rather than once a month. 

That doesn't sound horrible, but this system will still be a more rewarding system to sellers with high order frequency. And the launch of this, which basically dropped a lot of sellers in a lot of plop without any real explanation (and sellers who otherwise thought they were on course for TRS due to top ratings in everything), was a terrible way to kickstart this. 

I think Fiverr needs to do a lot more work and a lot more explaining if it wants to recover from the huge damage in trust that it has inflicted on so many sellers. This isn't including the cancellations stuff such as what happened to @levinewman, which is essentially ignored as "we're not going to talk about that". 

That's all very well, but shouldn't sellers know what that "other thing" is that led to the cancellation? If you want to be transparent Fiverr, and if you want to tell your community that you are transparent, these are the types of thing you do that make a lot of your community criticize and ridicule you.

Your words and your actions aren't matching up. In this thread alone, there have been at least two sellers posting who are obviously breaking TOS. We don't have the tools you do, but it's not hard for humans to spot the rotten eggs. Why can't Fiverr do the same - and why do the good sellers have to suffer in Fiverr's attempts to squeeze them out? You are putting far too much work onto AI systems and work, alienating the humans who work for you.

<soapbox>

I'm going to play Medieval Rat Plague Starring Annoying  Diseased Child II now. Mostly because I want to see if the new PSN Plus game S*xy Lady Robot Takes on Bad Robots in French Revolution Paris is as good as it looks. 

If there are any video game developers out there who needs someone to give their games awesome names, I'm your girl. 

[edc_lab]

17 minutes ago, voicedbyken said:

Watched the entire webinar and got nothing out of it that we didn't already know.

36 minutes of my life I will never get back...

Thanks Fiverr

I watched it too and I learned a new thing.
They have a Pizza Party group.

[dmasma90]

That's Good 💖

[rawque_gulia]

10 minutes ago, uk1000 said:

This post mentioned it:

Now, this is another problem with Fiverr --- mismanagement.

Is it too hard to just write "2 years" in official articles related to the level system! No one will scroll through thousands of forum threads to collect every single piece of information. Fiverr will never learn and I think we'll have to adjust to hearing the same words "we can't disclose about the algorithm". Now expecting any clarity from Fiverr on this is also a waste of time.

Right now, we have very small piece of information – and that's also scattered across all forum threads. Hats-off to the management!

[imtiazgfx]

13 minutes ago, voicedbyken said:

@emmaki  provided the following download link Google Drive - Virus scan warning  disregard the warning

Yeah found that. Thank you!

@voicedbyken Is there anything regarding New Level in the Seller Plus section of Forums? I am just curious to know because I am not subscribed to Seller Plus currently!

[voicedbyken]

Just a minute ago I had the window opened to my success score page with the sidebar details open for each gig and it was showing stats for 9 gigs. I just refreshed it and now 2 of my 10/10 gigs are showing "--". If they are using the last 2 years of data to determine scores, any guesses as to why these two gigs have updated to show no data?

The "angry crazy talk show commentator" gig had it's last order 6 days ago.

[rawque_gulia]

6 minutes ago, edc_lab said:

I watched it too and I learned a new thing.
They have a Pizza Party group.

Haha, actually whenever my clients get a new project for me, they put the information in that group. I call it "Pizza Party" because with the income from those new projects, I can afford a pizza party, lmao! Just a little fun with clients so we don't get bored while working.

(That was my personal notification... and not the notification of the Fiverr officials present in the meeting)

[voicedbyken]

5 minutes ago, imtiazgfx said:

Yeah found that. Thank you!

@voicedbyken Is there anything regarding New Level in the Seller Plus section of Forums? I am just curious to know because I am not subscribed to Seller Plus currently!

The information in the SP threads is no different than what we have here. This thread currently covers everything. Even the Pro threads are lacking in anything new or developing about this update

[vovkaslovesnyy]

6 minutes ago, voicedbyken said:

I just refreshed it and now 2 of my 10/10 gigs are showing "--".

Did you have any orders canceled by CS for these gigs?

Im my case, "---" is now shown for gigs with orders canceled by CS, and for gigs with a lot of conflicts (time extensions) 😄.  

Edited February 20 by vovkaslovesnyy

[imtiazgfx]

2 minutes ago, voicedbyken said:

The information in the SP threads is no different than what we have here. This thread currently covers everything. Even the Pro threads are lacking in anything new or developing about this update

Thank you! Appreciate that.

[voicedbyken]

Just now, vovkaslovesnyy said:

Did you have any ordered canceled by CS for these gigs?

Im my case, "---" is now shown for gigs with orders canceled by CS.

Nope! Neither of those gigs has ever had a cancelation or dispute of any sort.

[aubergine07]

33 minutes ago, emmaki said:

 

• - Positive scores may justify cautious price increases, while negative feedback suggests enhancing buyer value perception.
•  

What I got from the transcript you showed is: "If your value for money rating is low, explain to every buyer every single step of the process! Beg them to understand why you deserve to be paid!" 

If they're using 2 years worth of data, Im screeeewed. My husband has had several health emergencies during that time that caused me to either miss deadlines or extend them drastically, so good to know that. 

But also, since this new system rollout, I have completed 5-6 orders. All on time or early, all with 5 star reviews, several with tips. My success score hasnt moved. 

So the system isnt fully live til 3/14 to give us time to improve, but HOW DO WE IMPROVE THEN??

(obv this is not me yelling at you @emmaki just commiserating.) 

Edited February 20 by aubergine07