Forgot my phone number and security question. [2018 Merge topic]

[alishahusain777]

I want to change my number and I forgot my security question, previous number has been blocked.

[gtrahan09]

Hi there, i am having the same problem. i dont even remember the security question. did customer support solve your problem? I have talked with them to change the number but they said they cant help me to change the number and they told me to remember the security question. How did you solve the problem/

[dluxsoft512]

Hi Friends i forget my Security Question . Can any one give me solution that how can i recover it please help me i will be very thankful to you

[lloydsolutions]

I have given the ticket number will it be recovered kindly tell me and will it affect my impressions and gigs and payments

We are just buyers and sellers on the forum. Only Customer Support can give you the answer to your questions.

[abidhafeez]

If you can login into your account you can obviously change it from there, but if you can’t then contact the fiverr support.

[uk1000]

On 6/21/2018 at 8:46 PM, maryisabella said:

Recently i install fiverr app on my mobile.And when i open it,I got a message.In that message it says i need to verify my mobile number by fiverr website within 30 days.But when i go to my account to verify.It show me that my security questions answer is incorrect.Now how can i solve this problem??

Did you contact Fiverr’s Customer Support about it (eg. using the link at the bottom of a main page on Fiverr) like suggested above?

 

[nikavoice]

hello everyone,

i forgot the answer to my security question. what can i do to retrieve it back?

Please help a brother!

Thanks!!!

i forgot the answer to my security question. what can i do to retrieve it back?

Really now?! You better start jogging :running_man:.

Contact Customer Support. Only they can help you.

Don’t bother emailing CS because they wouldn’t be able to help. Due to security reasons and whatnot.

[mahmoud0205]

Thank you so much guys for sharing your experience. Solved 🙂

[rbraihan]

Please contact CS

[jessikaseo_five]

90 days ago my fiverr account was disable. Today, fiverr team provide to me 24 hours for withdraw my earning funds. When i try to withdraw my earning funds then phone verifie code is not sent to my phone. I forgot my fiverr security question. Please give me solution. Time is very short… Please…

(I was contact with fiverr support but they saying to me the can not help about fiverr security question)

_Thanks

[dream_touch]

Respected sir/mam unfortunately I am forget my security question can you please help me how can I get it and add a new security question

[mikesarealniceg]

Hey gang, new here. Recently, owing to several attempts to choose an appropriate withdrawal method, Fiverr denied my Gigs. I contacted CS and explained, they told me that I should ‘restrict’ my account for the Gigs to reappear. What is that really? Is that selecting a Security Question?

[lloydsolutions]

You need to contact Customer Support for help.

Here is the link: https://fiverr.com/support_tickets/new?source=help_center

[manokh]

I have given the ticket number will it be recovered kindly tell me and will it affect my impressions and gigs and payments

[fastcopywriter]

Let me call the seniors in the building for you . Perhaps they might have an idea.

@fastcopywriter

@fonthaunt

@jonbaas

@ollydave

I think contacting CS might be your best bet. You can also message Fiverr on Facebook and they might give you a tip, or the CS link.

Of course, I’ve never been in this situation, so I wouldn’t know from experience.

[Guest offlinehelpers]

Hi there, i am having the same problem. i dont even remember the security question. did customer support solve your problem? I have talked with them to change the number but they said they cant help me to change the number and they told me to remember the security question. How did you solve the problem/

told me to remember the security question.

You don’t have to remember the question - only the answer.

There’s a limited number of security questions they can ask - how can you not know the answer?

[catwriter]

As you’ve been told, contact Customer Support.

[jonbaas]

hello everyone,

i forgot the answer to my security question. what can i do to retrieve it back?

Please help a brother!

Thanks!!!

i forgot the answer to my security question. what can i do to retrieve it back?

I recommend a process called “thinking”. Close your eyes, think real hard… and remember what you put as the answer to your security question.

Problem solved. 😉

[muhammadfaheem0]

Contact Customer Support. Only they can help you.

[catwriter]

Contact Customer Support and ask them for help.

[nico570]

i forger too sequrity answer but i have my phone number in my pocket anyone say how to getting hlep??

[lloydsolutions]

Only Customer Support can help you with this.

Here is the link: http://www.fiverr.com/support_tickets/new

[dev_sal]

i forget my Security Question

You don’t need to know the security question - only the answer. 😉

how can i recover it

Generally you can’t - as its name suggests, it’s for security so only you can access your account.

You only joined Fiverr last month - it surely can’t be that hard to remember a password for a few weeks?

You don’t need to know the security question

You need to know about this because If you lost your password or any thing else then You will ask for Security Question.

In this case you need to contact Support immediately

Be patience!

[faizan9]

Hello,

Anyone can help me I forgot my Security Question Answer. How to reset it. Please help me

Thanks

[btsashik32]

I do forget my security question of Fiverr account.
so please How can I get back?

[hanshuber16]

My security question has been temporarily locked. I can not withdraw money. I already send a message in CS and waiting for their response. If they asked for NID card scan copy, I will unable to send it because I haven’t any NID card. So what can I do now? :’(

If they asked for NID card scan copy, I will unable to send it because I haven’t any NID card. So what can I do now?

You need to ask CS that question. If they ask for a copy of your NID card, tell them that you don’t have one and ask them if they would accept a copy of whatever ID document you have with you to prove your identity. Unfortunately, I don’t think anyone on the forum can help you out with this as we are all sellers and buyers just like yourself. You will have to get it sorted with CS.

Good luck! ❄️